MVP Motorsports, Inc.

I have looked into the complaint from Mr*** and find the following issues with his statement.#1: Customer placed the order on May. Not March 8th.#2: Customer's total order was for $USD. We work only in USD, not CAD or other currencies.#3: Customer paid a 50% deposit of
$USD. Not $800. It may or may not have worked out to $CAD, I have absolutely no idea.#4: First contact I can find from customer asking for a cancellation / refund is August. He claims he asked to cancel in May but he placed the order in May.#5: Customer claims he spoke to the owner who said he would refund him. I am the owner. I am 100% certain I have never spoken to this customer via phone, email, or any other means. I would challenge the customer to produce a single correspondence between myself and him, as I am certain it does not exist.Moving on from the issues I find with his statement:We do not refund international customers. We never have. Its been one of our policies and terms since 1999. Had Mr*** spoken to me, which he did not, I would have informed him of this. We do not typically cancel international orders either, although sometimes we make an exception to cancel one order and provide the customer with something else. Please see the terms on our website, which have not changed for many years. http://www.mvpmotorsports.com/merchant/mvpterms.htmTerm 7c is very clear that we do not refund international orders.If Mr*** wishes to order another item or items, we can use the $he has paid on the item he cancelled for anything he wants.I do not know why there was a delay on his order from May until August 3rd when he cancelled. This is the first I have ever heard his name or looked at his order. If the manufacturer was delayed / backordered on production then I certainly apologize for that. Unfortunately, manufacturer backorders are beyond our control. We would be happy to provide him another item for his car at any time

Please see below. We have worked with the customer from day one concerning the refund issueOn Tue, Jul 7, at 8:AM, *** *** *** wrote:***,
I've been speaking to the card provider today, they can't see this
refund, so they are going to contact you directlyI've given them all
the references from your email and they will get back to me within
48hrsIf it turns out the payment is in limbo somewhere they may be
able to cross reference it to a new card, but that means I have to open a
new card account with them which is a pain in the arseI'll let you
know when they've got back to me
Cheers
Sent from my iPhone

Customer simultaneously requested a refund AND started a credit card chargeback. Because the customer had already started a chargeback, we are not allowed by our credit card processor to issue a refund. Customer was contacted via email and informed of this. Customer was also
informed we would not fight the chargeback, thus he will receive his requested refund via the credit card chargeback. This should 100% resolve the customer's issue to his satisfaction

Pasted below are numerous emails between myself and the business. From: [redacted] [mailto:[redacted][email protected]] Sent: Wednesday, November 18, 2015 12:37 PMTo: Complaints <[email protected]>Subject: Complaint I.D.[redacted]

MVP Motorsports shipped the last piece of the first order like they said they did.And now I am working with my bank for the refund of the second order. A charge back was placed thru my bank after waiting nearly 2 weeks to have the funds back for the second order. Credit card refunds take 2-3 days. Not weeks.None of this would have reached this point if the company would have been honest from the start and truly communicated their issues with shipment and refund waiting times. On the first order instead of telling me: "the part will be there in 2 weeks from order placement"They should have told me: "we don't keep most things we advertise in stock so we don't know when it will ship"Second order instead of telling me: "we will refund you the part soon you should see the funds in 3 days"They should have told me: "we will refund you the money whenever the outside vendor refunds us so really we don't know when"I waited enough time to have this issue resolved by the seller before I came on here and called my bank. It's awkward that the company (MVP) refers to me as impatient and incomprehensive of the situation in their previous response to Revdex.com.Honestly I felt foolish after realizing how much time I allowed to pass by sitting with my arms crossed waiting for them to give me a response.Which actually they never did. They responded to Revdex.com and my bank. I searched several social media channels and found out I'm not the only one that has had similar issues with MVP.I guess that's the result for doing business with a company who apparently has no inventory. Lesson learned.Thanks Revdex.com and I guess thanks MVP for finally stepping in.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] The order is under my husband's name [redacted].. same address and it's order # 
Order #[redacted]
Regards,
[redacted]

If you could please provide me your order number(s) I can better look into this.  I could not find any order under your name.Thanks,[redacted]

[redacted], get a grip. You know full well I've emailed you since then telling you the card issuers response. There is no refund, they have no record of a refund against the reference number you gave me. Maybe it was returned to your bank, maybe it didn't exist, I don't know, fact is, I still have no refund, and there is no refund sitting with my old credit card provider. Period.

3 days before the refund was made, I stated the original card was cancelled months ago, and would need refunding via a different means. Dispite this MVP went ahead and refunded the cancelled card. The original card issuer has no record of the refund ever being made, and no way of refunding me even if it had. Therefore I believe this payment is sitting with MVP's merchant, and require a refund via an alternative payment method.

I can not find Mr. [redacted] in our system.  I have checked for any similar version of his name "[redacted]" without success.  Mr. [redacted] supplied an RMA # of 63667 - this isn't one or our RMA #'s.  All of our RMA #'s start with a "1" and are 6 digits long.  The only 63667...

in my entire system is a Purchase Order from us to one of our suppliers in September 2013.  Mr. [redacted] references the name of the salesperson here he has spoken to as "Sales".  I need to be able to find Mr. [redacted] in our system or I can't do anything further.

Hello,Refund was requested on the 22nd and issued on the 23rd to the card originally charged. The customer was informed that refunding a card that we have not previously charged would not be an option on the 24th. Information that I have regarding the refund. Refund requested on June 22nd Refund...

issued on June 23rd, confirmation email sent. Details: