MVP Services, LLC

This claim was filed a day after the customer used our services.  We responded immediately to the claim of damage and met with the customer to inspect the damage.  We took pictures of the damage and filled out an incident report to begin an investigation.   After studying the pictures...

of the damage and interviewing all staff members scheduled for the event, we found the damage not consistent with the garage where it was stored.  It was not possible for us to cause the damage that this customer was claiming.  There were multiple surface scratches going in several different directions, and they were located on different areas of the vehicle.  The lack of evidence that the damage was caused while the vehicle was in our custody, the inconsistency of the damage in relation to where we parked the vehicle, and that the claim was filed a day after the customer used our services gave us no choice but to deny this claim.

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I spoke with customer for an extended length of time explaining our claims policy.  The cusotomer asked to speak with the owner of the company.  The owner of our company has called several times and left messages.  He also left his personal phone number to call back and discuss....

 The customer has not responded.We are waiting to hear back from this customer.