We're sorry to hear of Mrand Mrs [redacted] 's dissatisfaction On Saturday, Mrs [redacted] contacted us on [redacted] to express her dissatisfaction We responded to her review and asked her to contact the owner directly by email with more details In the meantime, our technician, Travis, was out to repair the Mini Split system that Saturday, to which the repair was completed On Sunday, 11/27/16, Mrand Mrs [redacted] contacted the owner, Marty Donnelly, by email with her details MrDonnelly responded on Monday, 11/28, with acknowledgement of the contact and again on Tuesday, 11/29, with resolution That email is attached Donnelly's processed the refund for the $Gold Star Agreement per her request on 11/30/ This check was issued on 12/5/16, check #***, in the amount of $ Please contact us if we can be of any further assistanceSincerely, [redacted] HR Manager
Owner, Marty D [redacted] , replied to [redacted] via [redacted] review on Sunday, 3/8.We have refunded [redacted] $in full back to his credit card ending in today, March 10thSomeone from our contacted [redacted] by phone today [redacted] [redacted] requested that we call back after 3pm
We're sorry to hear of Mrand Mrs [redacted] 's dissatisfaction On Saturday, Mrs [redacted] contacted us on [redacted] to express her dissatisfaction We responded to her review and asked her to contact the owner directly by email with more details In the meantime, our technician, Travis, was out to repair the Mini Split system that Saturday, to which the repair was completed On Sunday, 11/27/16, Mrand Mrs [redacted] contacted the owner, Marty Donnelly, by email with her details MrDonnelly responded on Monday, 11/28, with acknowledgement of the contact and again on Tuesday, 11/29, with resolution That email is attached Donnelly's processed the refund for the $Gold Star Agreement per her request on 11/30/ This check was issued on 12/5/16, check #***, in the amount of $ Please contact us if we can be of any further assistanceSincerely, [redacted] HR Manager
Owner, Marty D [redacted] , replied to [redacted] via [redacted] review on Sunday, 3/8.We have refunded [redacted] $in full back to his credit card ending in today, March 10thSomeone from our contacted [redacted] by phone today [redacted] [redacted] requested that we call back after 3pm