Once we received the complaint # [redacted] we immediately conducted an interoffice investigation into Ms [redacted] AccountHer account was placed in office on 09/and a verbal contact was made on 09/At that time she informed us that she was with a debt consolidation companyWe have not received any notification from the debt consolidation company so that we can validate the debt and if Ms [redacted] would contact the office with the additional information needed to liquidated her accountWe extend our deepest apology for the unprofessional manor that Ms [redacted] may have received .Respectfully submitted [redacted] MWS Financial Services This is an attempt to collect a debt and any information obtained will be used for that purpose only
We at MWS Financial Services acknowledge Mr ***s
complaint concerning the telephone tactics and any violations of the *** *** *** *** *** ***, the *** *** *** *** ***, *** *** *** *** *** *** *** *** *** and the *** *** * *** *** CHAPTER of our employee.When Mr *** called this office on or about August 19, he was informed of his Installment Loan granted to him on 03/14/which he had made five bi-monthly payments until 05/20/when he revoked the automatic payments from his bankWe informed him that his balance was $and he had not paid since JuneWe also offered a settlement of $with one of our payments optionsOn the 20th of August a settlement in full letter was sent however when his payment option was submitted on 08/26/funds was not available and all contact numbers were disconnected with the exception of his place of employment which we contacted and was transferred to the clerk desk and a message was leftWe would like to extend our deepest apology for the unfair treatment that he feels that he receivedIt is our duty to let you know that we take complaints very seriously and we assure you that this problem has been rectified and that this type of behavior is not allowed nor is it condoned; therefore we will take the necessary steps to close and return to our client and that his credit report or his credit ratings are not tampered
We appreciate the opportunity to be able to solve this matter inner office and once again we do apologize
Revdex.com:
This letter is to inform you that MWS Financial Services, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on
5/8/1:14:AM and assigned ID ***
Regards,
*** ***
We at MWS Financial Services take all comlaints very seriously. Immediately upon receipt of this complant we initiated an interoffice investigation into the allegations leveled on Mr. [redacted]. Our accounts specialist have had training on both state and federal collection law. Neverthe...
less, out of abundance of caution we have monthly meetings on proper telephone collecton techniques, silent monitoring of telephone calls and recorded inbound and outbound calls to help ensure that the specialist is in compliance with all applicable state and federal laws. In addition, Mr. [redacted] will be closley monitored in the future to ensure he is in compliance.
Again we at MWS take our responsibilities very seriously and will cease all commutations at the place of employment with Ms. [redacted] as per her request in this complaint. If you should have any questions or concerns we can be located at www.mwsfinancialservices.com
We focus on maximum results in complying with customer service very seriously and was not aware of any unfair treatment that Mr. [redacted] has expressed in his complaint therefore we extend our deepest concern for his request in this matter.
Once we received the complaint #[redacted] we immediately conducted an interoffice investigation into Ms. [redacted] Account. Her account was placed in office on 09/04 and a verbal contact was made on 09/13. At that time she informed us that she was with a debt consolidation company. We have not...
received any notification from the debt consolidation company so that we can validate the debt and if Ms. [redacted] would contact the office with the additional information needed to liquidated her account. We extend our deepest apology for the unprofessional manor that Ms. [redacted] may have received .Respectfully submitted
[redacted]
MWS Financial Services
This is an attempt to collect a debt and any information obtained will be used for that purpose only.
The consumer collection efforts have been terminated
Once we received the complaint # [redacted] we immediately conducted an interoffice investigation into Ms [redacted] AccountHer account was placed in office on 09/and a verbal contact was made on 09/At that time she informed us that she was with a debt consolidation companyWe have not received any notification from the debt consolidation company so that we can validate the debt and if Ms [redacted] would contact the office with the additional information needed to liquidated her accountWe extend our deepest apology for the unprofessional manor that Ms [redacted] may have received .Respectfully submitted [redacted] MWS Financial Services This is an attempt to collect a debt and any information obtained will be used for that purpose only
We at MWS Financial Services acknowledge Mr ***s
complaint concerning the telephone tactics and any violations of the *** *** *** *** *** ***, the *** *** *** *** ***, *** *** *** *** *** *** *** *** *** and the *** *** * *** *** CHAPTER of our employee.When Mr *** called this office on or about August 19, he was informed of his Installment Loan granted to him on 03/14/which he had made five bi-monthly payments until 05/20/when he revoked the automatic payments from his bankWe informed him that his balance was $and he had not paid since JuneWe also offered a settlement of $with one of our payments optionsOn the 20th of August a settlement in full letter was sent however when his payment option was submitted on 08/26/funds was not available and all contact numbers were disconnected with the exception of his place of employment which we contacted and was transferred to the clerk desk and a message was leftWe would like to extend our deepest apology for the unfair treatment that he feels that he receivedIt is our duty to let you know that we take complaints very seriously and we assure you that this problem has been rectified and that this type of behavior is not allowed nor is it condoned; therefore we will take the necessary steps to close and return to our client and that his credit report or his credit ratings are not tampered
We appreciate the opportunity to be able to solve this matter inner office and once again we do apologize
Revdex.com:
This letter is to inform you that MWS Financial Services, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on
5/8/1:14:AM and assigned ID ***
Regards,
*** ***
We at MWS Financial Services take all comlaints very seriously. Immediately upon receipt of this complant we initiated an interoffice investigation into the allegations leveled on Mr. [redacted]. Our accounts specialist have had training on both state and federal collection law. Neverthe...
less, out of abundance of caution we have monthly meetings on proper telephone collecton techniques, silent monitoring of telephone calls and recorded inbound and outbound calls to help ensure that the specialist is in compliance with all applicable state and federal laws. In addition, Mr. [redacted] will be closley monitored in the future to ensure he is in compliance.
Again we at MWS take our responsibilities very seriously and will cease all commutations at the place of employment with Ms. [redacted] as per her request in this complaint. If you should have any questions or concerns we can be located at www.mwsfinancialservices.com
[redacted]
MWS Financial Services
We focus on maximum results in complying with customer service very seriously and was not aware of any unfair treatment that Mr. [redacted] has expressed in his complaint therefore we extend our deepest concern for his request in this matter.
The consumer collection efforts have been terminated.
Once we received the complaint #[redacted] we immediately conducted an interoffice investigation into Ms. [redacted] Account. Her account was placed in office on 09/04 and a verbal contact was made on 09/13. At that time she informed us that she was with a debt consolidation company. We have not...
received any notification from the debt consolidation company so that we can validate the debt and if Ms. [redacted] would contact the office with the additional information needed to liquidated her account. We extend our deepest apology for the unprofessional manor that Ms. [redacted] may have received .Respectfully submitted
[redacted]
MWS Financial Services
This is an attempt to collect a debt and any information obtained will be used for that purpose only.