MXD Group Chicago

When this business called to set up my delivery of my new couch I asked if they would take my old couch I was told that they would When they came to deliver my new couch the driver said they didn't take your old couch (which is leather and only years old) I then called the company and the man I spoke with hung up on me when I told him I was told that my old couch would be picked up

Dear Ms***, Thank you for taking time to speak with me today regarding issues relating to your delivery on Saturday, October 7, 2017. Per our discussion, I have reached out to *** *** and confirmed replacement hardware is currently processing to ship directly to your home.
Once the hardware arrives please let me know if you would like MXD to return to complete the assembly? In addition, *** *** confirmed that a credit has been issued for the assembly charges, in addition to a 20% discount for your inconvenience.We value our customers and we are committed to improvement; providing an excellence in service, meet & succeed expectations, etcI hope that MXD Group will have an opportunity to win your trust and to “Wow” you with our commitment to provide excellence and quality service to customers in the near future.Sincerely,*** ***-***Office ManagerMXD Group***-***-***

This company is the worse. I had a delivery scheduled on a Friday. Waited the entire day only to get a call saying the truck broke down. I told them that wasn't my problem and that they should get another truck. I was told I would get a call back and never did until the next day when I was told the reason I didn't get my produce from [redacted] was because it was damaged. I informed the second person from MXD that the other person told me the truck broke down. Now they won't call me back to reschedule. How could [redacted], or anyone else, use such an unprofessional, irresponsible company like this? It has now been 3 days and no return call.

I ordered some furniture through West Elm that was scheduled to be delivered Sunday from 2:30-4:30 PM and had email and voicemail to confirm. They said they would call before they arrive as well. We waited around all afternoon and evening with no call and no-show for my delivery. I call and leave messages and no response or call back. The only answer they could give me was that the person who delivered that day was not in today so I would have to wait until the next day to learn more about my delivery, making it at least 2 days late if I ever even get it. Horrible service and I'm really disappointed that West Elm would choose to work with these people.