My Art Shed

To Whom It May Concern,I am writing in response to a recent customer concern regarding a marketplace transaction, ID # [redacted] , submitted on September 8, at 1:10:PMThe customer in question is claiming that My [redacted] was consciously and willingly refusing to issue a refund for unused camp credit of $500.The customer called during the last week of July to let My [redacted] know that their children were unable to attend a camp that they had enrolled in earlier in July and that they had “completely forgotten to call” to let us know, but would still like a refundOur manager, who does not have the authority to refund by check or issue a refund to a different card without approval, informed the customer that she would speak to the owner and get back in contact with her.The week during which the customer claims My [redacted] failed to respond to voicemail messages and were “always closed” was the week of Monday September 1-7, the only week we have closed all yearUpon reopening on September 8, our manager spoke to the customer directly and assured them that the issue would be taken care of as soon as possibleThe customer’s new card was refunded that same day, September 8; our manager immediately contacted the customer about the refund.Incidentally, our refund policy clearly states that we do not issue refunds days after the date of purchaseThis policy can be easily found at the bottom of the confirmation and receipt email every customer receives after making an online purchaseWe decided to honor their purchase and issue a refund, despite lost profits due to our holding spaces for the customer’s no-show, nocall children.The customer’s complaint with the Revdex.com was lodged after speaking directly with someone and after resolution of the matter was assuredWe would like to note that the customer’s complaint implies that My [redacted] had still not responded to any of the phone messages and the customer still had no information regarding the refund when, in fact, the refund had already been issued when this complaint was submitted.Respectfully, [redacted] -Owner of My [redacted] ***

To Whom It May Concern,
5pt;">I am writing in response to a recent customer concern regarding a marketplace transaction, ID #***, submitted on September 8, at 1:10:PMThe customer in question is claiming that My *** *** was consciously and willingly refusing to issue a refund for unused camp credit of $The customer called during the last week of July to let My *** *** know that their children were unable to attend a camp that they had enrolled in earlier in July and that they had “completely forgotten to call” to let us know, but would still like a refundOur manager, who does not have the authority to refund by check or issue a refund to a different card without approval, informed the customer that she would speak to the owner and get back in contact with herThe week during which the customer claims My *** *** failed to respond to voicemail messages and were “always closed” was the week of Monday September 1-7, the only week we have closed all yearUpon reopening on September 8, our manager spoke to the customer directly and assured them that the issue would be taken care of as soon as possibleThe customer’s new card was refunded that same day, September 8; our manager immediately contacted the customer about the refundIncidentally, our refund policy clearly states that we do not issue refunds days after the date of purchaseThis policy can be easily found at the bottom of the confirmation and receipt email every customer receives after making an online purchaseWe decided to honor their purchase and issue a refund, despite lost profits due to our holding spaces for the customer’s no-show, nocall childrenThe customer’s complaint with the Revdex.com was lodged after speaking directly with someone and after resolution of the matter was assuredWe would like to note that the customer’s complaint implies that My *** *** had still not responded to any of the phone messages and the customer still had no information regarding the refund when, in fact, the refund had already been issued when this complaint was submittedRespectfully,
*** ***-Owner of My *** ***

To Whom It May Concern,I am writing in response to a recent customer concern regarding a marketplace transaction, ID #[redacted], submitted on September 8, 2015 at 1:10:38 PM. The customer in question is claiming that My [redacted] was consciously and willingly refusing to issue a refund for unused camp...

credit of $500.The customer called during the last week of July to let My [redacted] know that their children were unable to attend a camp that they had enrolled in earlier in July and that they had “completely forgotten to call” to let us know, but would still like a refund. Our manager, who does not have the authority to refund by check or issue a refund to a different card without approval, informed the customer that she would speak to the owner and get back in contact with her.The week during which the customer claims My [redacted] failed to respond to voicemail messages and were “always closed” was the week of Monday September 1-7, the only week we have closed all year. Upon reopening on September 8, our manager spoke to the customer directly and assured them that the issue would be taken care of as soon as possible. The customer’s new card was refunded that same day, September 8; our manager immediately contacted the customer about the refund.Incidentally, our refund policy clearly states that we do not issue refunds 60 days after the date of purchase. This policy can be easily found at the bottom of the confirmation and receipt email every customer receives after making an online purchase. We decided to honor their purchase and issue a refund, despite lost profits due to our holding spaces for the customer’s no-show, nocall children.The customer’s complaint with the Revdex.com was lodged after speaking directly with someone and after resolution of the matter was assured. We would like to note that the customer’s complaint implies that My [redacted] had still not responded to any of the phone messages and the customer still had no information regarding the refund when, in fact, the refund had already been issued when this complaint was submitted.Respectfully,[redacted]-Owner of My [redacted]