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My Building Designs Reviews (3)

Hello,This letter is in response to the complaint that the Revdex.com has received from J*** * ***ID number - ***We do appreciate that the Revdex.com contacts us about these complaints, as there is another side to the dispute.Here at Buildings Designs, we are an Authorized Dealer for of the
largest Carports and All-Steel Structures suppliers in the United StatesWe have been in business for years at this location, and have our $million in sales each year.Two individuals run this location, *** ***, the owner, and *** ***n, the office managerOver the years, we have worked to become one of the leading Authorized Dealers in the industry and have experienced many trials and errors in this effort.In order for our business to be efficient as it is , and in order to be able to serve our customers with the best service possible, we have implemented certain policies, so that we can afford to go above and beyond for our customersone of these polices which is posted on the office wall, on every *** listings, and on the home page of our website is that " ALL SALES ARE FINAL!" I have included a photo of this signThis policy is important to our business, as we do not solicit any sales our customers come to us for help when they need to purchase an all steel structure or portable building.Mr*** *** came to our office on Jan 30th at noon (we were very busy with several customers at that time, taking orders, so he notified us that he would be returning at a later time), then called a few hours later to set up an after-hours appointment with the owner, to discuss our structures(We do try to accommodate customers any way that we can, including staying late to help them.) Together, they designed a structure that Mr*** was interested in purchasing (a 22xstructure with panels half way down on the three sides)When we design a structure, we ask the customer what size they need, and what they will be using it for, so that we can help make sure they are getting something that will work for them... Mr*** came back the following morning, and asked to purchase a 22xfully enclosed GarageWe designed a structure to fit his needs (advising him that he may need a larger structure because of the room he wold have on the inside of the building he claimed to have a remedy for this), going over the surface of installation, clearance required for his RV, and even helped him get in touch with a door company, so that he could save money on his Garage door(Our door was $higher because it was a special order door.) He agreed to place the 15% down-payment, signed the contracts, and went on his way.At the end of the day, Mr*** contracted us, letting us know that he double-check the measurement of his RV, and it was longer than he thought the size he order would not work, and informed us that needed to put his order on holdThe owner told him that was no problem, and we would contact the scheduling department to have them place a hold on scheduling until he was readyHe then went on to say that actually, he wanted to cancel the order for right nowThe owner informed him that it woudl be best to place it on hold, until he was ready for the delivery, because all sales are final he would lost his down-payment if he cancelled, and we did not want that to happen (We do try very hard to help customers complete their orders, and any time a customer wishes to cancel, we let them know that they can call us to re-order at any time by placing it on hold instead, because we would hold a credit in our store for themThis credit can be used towards the down-payment of another structure at any time even if it is not the same structure, or has to be used on multiple structures.)Mr*** was not happy, but the owner, ***, explained to him that we did not wish for him to lose his money we were willing to do anything we can to help him complete the order We re-designed the building to make it 5' longer ($more), so that it would work for the customerMr*** mentions that he would call the concrete people, to see who much they were going to charge him to extend his concrete another 5', and said that he would call the next morning to let us now what he decided. A few days ago, Mr*** called our office to let us know that he wanted to cancel his orderHe had decided to bring up the fact that the supplier's contract states that he should pay no more than 10% to the Dealer, and he was going to dispute the contact (to try and get his money back, I presume)However his order was not placed on hold, because we are authorized by the supplier to collect the 15% and we explained this to him(All of our listings on *** also reflect the 15% down-payment, as this is what we get paid on a daily basis for orders $1500.00.)He contacted our corporate office and they explained to him that we do, in fact have a commission of 15% and the *** *** does not offer refunds of the down-payment, as the Independent Dealer has this responsibility, IF A REFUND IS LEGALLY DUE (which is the signed contract).We do not want anyone to lose money we simply wish for the customers to complete the contracts that they signThere is a certain amount of person responsibility when signing a contract for a building- It is the customer's responsibility to obtain any necessary permits Before requesting a price and placing an order, customers must check with their local permit office to find out the requirements in their area and are responsible for informing us of those requirementsCustomers must also determine products suitability of the structure to be installed on their property and it's intended useCustomers must have the proper foundation ready prior to delivery and installationIt is equally important to double check the measurements, as we are only able to design and price with the information that the customers provides.We will be happy to hold a credit in our store, in the amount that was initially placed with us of $1,for a long as the customer requiresWe have already processed the order, and the policy is very clear on cancellationsThis is not a personal issue, it is a business decisionThough we have made the business decision to have "all sales are final" as a policy, helping our customers is always a number on priority-so, we offer our customer's another way to recoup their funds should they be forced to cancel an order: Building Designs holds a credit in our store for our customers that can be used towards the down-payment on ANY future purchases, this is obviously something that causes us more work, but we have extended this offer to any customer that has had to cancel their order(This offer is only good towards the down-payment, as that is what our business collects to design, price and place orders The balance goes directly to the supplier upon completion.)We are including a copy of our contract, to show what the customer had signed, and are including a photo of the sign that is posted in our office. We do hope that Mr*** understands that we are trying to run a successful business, and at the same time keep our customers happyWe certainly try to be as fair as possible to everyoneThere are no hard feelings, as we can understand that it can be upsetting to have ordered the wrong structureWe are always happy to help in any way we can, while upholding the policies that we have in place.We thank you for taking the opportunity to hear what we have to say.Thank you, *** ***Office Manager&*** ***Owner

Complaint: [redacted]
I am rejecting this response because:6hrs. after the purchase order was made it was determined that the building would not work due to the extra cost of having concrete work done. The business refused to refund the down payment. I guess I will be out 1705.50. As I do not want to spend 10,431.98 on a building that will not work without extensive extra expense.
Regards,
[redacted]

Hello,
This letter is in response to the complaint that the Revdex.com has received from J[redacted]. ID number - [redacted]
We do appreciate that the Revdex.com contacts us about these complaints, as there is another side to the dispute.
Here at Buildings Designs, we are an Authorized...

Dealer for 9 of the largest Carports and All-Steel Structures suppliers in the United States. We have been in business for 8 years at this location, and have our $2 million in sales each year.Two individuals run this location, [redacted], the owner, and [redacted]n, the office manager. Over the years, we have worked to become one of the leading Authorized Dealers in the industry and have experienced many trials and errors in this effort.
In order for our business to be efficient as it is , and in order to be able to serve our customers with the best service possible, we have implemented certain policies, so that we can afford to go above and beyond for our customers. one of these polices which is posted on the office wall, on every [redacted] listings, and on the home page of our website is that " ALL SALES ARE FINAL!"  I have included a photo of this sign. This policy is important to our business, as we do not solicit any sales our customers come to us for help when they need to purchase an all steel structure or portable building.
Mr. [redacted] came to our office on Jan 30th at noon (we were very busy with several customers at that time, taking orders, so he notified us that he would be returning at a later time), then called a few hours later to set up an after-hours appointment with the owner, to discuss our structures. (We do try to accommodate customers any way that we can, including staying late to help them.) Together, they designed a structure that Mr. [redacted] was interested in purchasing (a 22x41 structure with panels half way down on the three sides). When we design a structure, we ask the customer what size they need, and what they will be using it for, so that we can help make sure they are getting something that will work for them... 
Mr. [redacted] came back the following morning, and asked to purchase a 22x41 fully enclosed Garage. We designed a structure to fit his needs (advising him that he may need a larger structure because of the room he wold have on the inside of the building he claimed to have a remedy for this), going over the surface of installation, clearance required for his RV, and even helped him get in touch with a door company, so that he could save money on his Garage door. (Our door was $500 higher because it was a special order door.) He agreed to place the 15% down-payment, signed the contracts, and went on his way.
At the end of the day, Mr. [redacted] contracted us, letting us know that he double-check the measurement of his RV, and it was longer than he thought the size he order would not work, and informed us that needed to put his order on hold. The owner told him that was no problem, and we would contact the scheduling department to have them place a hold on scheduling until he was ready. He then went on to say that actually, he wanted to cancel the order for right now. The owner informed him that it woudl be best to place it on hold, until he was ready for the delivery, because all sales are final he would lost his down-payment if he cancelled, and we did not want that to happen.  (We do try very hard to help customers complete their orders, and any time a customer wishes to cancel, we let them know that they can call us to re-order at any time by placing it on hold instead, because we would hold a credit in our store for them. This credit can be used towards the down-payment of another structure at any time even if it is not the same structure, or has to be used on multiple structures.)
Mr. [redacted] was not happy, but the owner, [redacted], explained to him that we did not wish for him to lose his money we were willing to do anything we can to help him complete the order.  We re-designed the building to make it 5' longer ($640.50 more), so that it would work for the customer. Mr. [redacted] mentions that he would call the concrete people, to see who much they were going to charge him to extend his concrete another 5', and said that he would call the next morning to let us now what he decided. 
A few days ago, Mr. [redacted] called our office to let us know that he wanted to cancel his order. He had decided to bring up the fact that the supplier's contract states that he should pay no more than 10% to the Dealer, and he was going to dispute the contact (to try and get his money back, I presume). However his order was not placed on hold, because we are authorized by the supplier to collect the 15% and we explained this to him. (All of our listings on [redacted] also reflect the 15% down-payment, as this is what we get paid on a daily basis for orders $1500.00.)
He contacted our corporate office and they explained to him that we do, in fact have a commission of 15% and the [redacted] does not offer refunds of the down-payment, as the Independent Dealer has this responsibility, IF A REFUND IS LEGALLY DUE (which is the signed contract).
We do not want anyone to lose money we simply wish for the customers to complete the contracts that they sign. There is a certain amount of person responsibility when signing a contract for a building- It is the customer's responsibility to obtain any necessary permits.  Before requesting a price and placing an order, customers must check with their local permit office to find out the requirements in their area and are responsible for informing us of those requirements. Customers must also determine products suitability of the structure to be installed on their property and it's intended use. Customers must have the proper foundation ready prior to delivery and installation. It is equally important to double check the measurements, as we are only able to design and price with the information that the customers provides.
We will be happy to hold a credit in our store, in the amount that was initially placed with us of $1,705.50 for a long as the customer requires. We have already processed the order, and the policy is very clear on cancellations. This is not a personal issue, it is a business decision. Though we have made the business decision to have "all sales are final" as a policy, helping our customers is always a number on priority-so, we offer our customer's another way to recoup their funds should they be forced to cancel an order: Building Designs holds a credit in our store for our customers that can be used towards the down-payment on ANY future purchases, this is obviously something that causes us more work, but we have extended this offer to any customer that has had to cancel their order. (This offer is only good towards the down-payment, as that is what our business collects to design, price and place orders.  The balance goes directly to the supplier upon completion.)
We are including a copy of our contract, to show what the customer had signed, and are including a photo of the sign that is posted in our office.
 
We do hope that Mr. [redacted] understands that we are trying to run a successful business, and at the same time keep our customers happy. We certainly try to be as fair as possible to everyone. There are no hard feelings, as we can understand that it can be upsetting to have ordered the wrong structure. We are always happy to help in any way we can, while upholding the policies that we have in place.
We thank you for taking the opportunity to hear what we have to say.
Thank you, 
[redacted]
Office Manager
&
[redacted]
Owner

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Address: 5581 US Hwy 87 East, San Antonio, Texas, United States, 78222

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