Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hello:
We are in receipt of the complaint filed by *** *** We have since spoke with the customer and there seems there were some issues regarding the customer understanding how to effectively run and promote his business After speaking with the client, we have come to an
agreement and have offered to assist him with free training with our corporate trainer at no charge for full months During this time, we will help educate and train him on how to utilize social media, and other marketing techniques that are integral to running his business This educational program will be provided by us at no charge to the client as our ultimate goal is always a satisfied customer
We are happy to report that *** *** is going to continue working with our company and we look forward to making him another happy client!
Attached find his letter of retraction regarding this complaint and his satisfaction with the ultimate resolution
If you have any questions, please feel free to contact us
Support Team
Dear Revdex.com.We are familiar with this client and the issue at hand We had just built her a website to her specifications containing over 12,items The website has every feature imaginable that a website owner would want In fact, our site has been featured as one of the most
technologically advanced websites available out there for a very affordable price.Unfortunately the option this customer was looking to utilize is in its final testing phase and we asked her to give us a few days to complete testing so she could utilize the feature She agreed and we did not hear from her until we received this complaint It was quite upsetting because we were working with her to resolve this and she never gave us the time to respond to her issue On a positive note, we have spoken to the customer and worked out an agreement together Both parties are happy with the agreement and we wish this customer nothing but the best in any future endeavors.I have attached a copy of the signed settlement agreement with the customer for your records.If you have any questions, please feel free to contact us.Best regards,MBV Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Revdex.com.We are well aware of the challenges with this client We were contracted to build a website, merchant account, and payment gateway so she could sell her products online Once her site was live, she made a small additional investment in a search engine program We did this
at our cost because the customer claimed they had very limited funds When a website is live on the internet, it needs to be marketed, just like any business The customer believed that by spending $marketing her business that within days she would receive sales It does not work that way and takes a good 30-days for her website to appear in the search engines We explained this to her but she said she needed to make sales now She did nothing on her own to market her business and we continuously explained to her that SHE needed to run her business if she was to be successful It takes real time and effort and she did not have the resources, time, or willingness to put in the work needed.After speaking with her, we are happy to report that we have resolved our issues and both parties are happy with the outcome It is disappointing that she felt the need to report this as a complaint and she said apologized and she would retract it since we resolved our issuesIt was simply a case of a person not understanding that it takes real commitment to run a business of any type and success is not quick nor guaranteed Hopefully the client has learned a valuable lesson and we wish her nothing but success in the future.We have attached a copy of a signed settlement agreement with this client for your records.Thank you very much.MBV Operations Dept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello.We have received the inquiry from [redacted] and have reached out to him to settle the matter. We have emailed him 3 times and called and left him several messages but he has not returned any of our calls.We have agreed to his settlement request and have sent him the necessary forms to...
sign so we can complete his request. However, he has yet to sign them or return them. Please have the customer reach out to us toll free at ###-###-#### so we can finalize his settlement request.I have attached a copy of the paperwork the client needs to sign so we can cancel out his services.We are happy to have resolved this and wish the customer nothing but the best in any future endeavors.Best regards,MBV Support Team
Hello:We have read the customers response. We are happy that she is satisfied that we have cancelled out her remaining payments with us, which is a substantial amount. We have received our phone records and could not locate any calls from her to any of our telephone numbers once her website was launched. We also scoured our support emails and database for notes and not once did she call in for any help or assistance with her website. In fact, the whole reason she wanted to cancel was not even a valid one. The prices she thought were high were not the prices she pays or even close. In fact, had she spoken to anyone here in our support team, we would of explained this to her and this whole issue would of been avoided. We went above and beyond to cancel out her financial obligation to us when her reason for being upset was not even a valid one, but are unable to refund her small initial investment (less than $300) as we are already taking a big loss on the account.In fact, we would prefer if she would call us toll free at ###-###-#### to allow us to explain how the pricing works and get her back on board. It is a shame that she cancelled a great website program over something she did not understand or reach out to allow us to explain. Our toll free number ALWAYS has a live person answering it during normal business hours and our support email is monitored 24 hours a day and we have not received a call from this client even once since her website went live and she had an issue due to her misunderstanding her prices on the items.We regret that we were not given a chance to speak with her prior to filing the complaint and she even failed to respond to our calls and emails after the complaint was filed giving us no way to even rectify her issue.Thank you.MBV Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello:We have a customer who filed a complaint against us when
it should have been against a collections company. He had an account with us a long time ago,
went into default, and an outside collections company now had the debt and they
were calling him to try to get him to pay.
He...
assumed it was us and filed a complaint against us instead. After speaking with him, he knows it was
another company. However, I contacted
the collections company and got his debt erased, making him happy. He signed a settlement with us and initialed
on the first page acknowledging that the complaint should not be against
MBV. I have that attached.Thank you.MBV Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I disagree with Mr. H[redacted] reply!! I have contacted Mr. H[redacted] and left several messages along with emails. I NEVE RECIEVED ANY RESPONSE FROM HIM!!!! I am glad to see he is willing to close the account, but still feel I should be entitled my money back due to the lack of communication! I sat around my house waiting for Mr. H[redacted] to contact me for two days, I never received a phone, email Nothing!!! And to his reply- "He feels do to my health concerns- He feels I'm trying to back out" THIS AGAIN IS NOT TRUE!!! I feel Mr H[redacted] is just taken my money and has been NO help since!! I'm tired of trying to contact him, I'm tired of his lack of communication and I feel due to this; This company is not and does not have my best interest! Only wanting my money!!! Again- I FEEL I AM ENTITLED TO MY MONEY BACK DUE TO THIS!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello Revdex.com.We have reached out to this customer and ironed out all of our differences. Initially when she was working with her representative, there seemed to be a communications gap, despite all of our agreements being in writing, there were things she didn't fully understand. After...
spending time with her and going over her challenges, we are happy to report that we have worked everything out with this customer.We are now assisting this client with free one on one training program, assisting her with financial obligations to our company, offering her a partial refund, and having her work directly with our operations and on site training staff. We feel after working with her, she will be in a good position to operate her website going forward, with our help. Since she is relatively new to this country, there was some communication issues initially so we are happy we were able to speak with her, explain what she was not fully understanding, and also helping her anyway we can to make her a happy client.We are happy to say that we were able to do that and look forward to working with her for many years to come.Best regards,MBV Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello:We are in receipt of this complaint and are happy to report that we have reached out to the customer and have resolved our issues. [redacted] was unable to market her website so we assisted her with over $1000 of marketing at no charge.Even with providing free marketing for her, she...
was having a challenge putting the necessary time in to make her business a success and she was very limited financially to invest in her website to gain customers.After speaking with her we were able to resolve our differences and we have helped [redacted] by alleviating any further financial obligations she has to our company.As with all of our clients past and present, we wish [redacted] all the best in any future endeavors.Attached find a copy of our settlement and release agreement, showing this has been resolved and both parties are happy with the resolution.Best regards,My Business Venture Operations Dept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved completely when I see said debt removal reflected on my credit report . As of now it is still showing as an active debt in collection .
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello: We are in receipt of the complaint filed by this customer. We have been in contact with him and rectified the issue. It turns out he does not really have the time or money to market the business effectively. We have logged into his admin portal to see he has not been...
there for months. When this happens, any business owner will have a hard time making sales as it takes time and effort to establish any new business. After contacting him, we came up with a resolution that both parties were happy with. It allows him to close down his website and we agreed to alleviate most of his financial obligation to our company.The customer was very happy that we were able to work everything out and we wish him nothing but the best in any and all future endeavors.I have attached a copy of our settlement paperwork for the Revdex.com's records. Thank you.MBV Support Team
Dear Revdex.com:We are happy to report that we were able to reach out to our customer and rectify any challenges. There were some misunderstandings we were able to discuss and resolve amicably. We are happy that we were able to resolve this to the satisfaction of both parties.We wish the...
customer all the best in the future and thank them for working with us to rectify any challenges they may have had.I have attached a copy of the signed resolution agreement for your records.Have a great day.Best regards, MBV Support Team
Hello;
Good afternoon.
We are happy to say that we have reached an amicable settlement with this client. There was a lot of misunderstanding on his part as to what was involved and what was required of him. As evidenced by the customers letter, we were clearly on a different page...
than this client and we take great pride in making sure our communication with our customers is second to none.
After speaking with the customer, it was apparent at this point that the client was not going to be able to effectively run a website and we felt is was prudent for us to move on, so we agreed to take a loss on the account, refund him any money he paid, and cancel out his agreement with us going forward.
We wish him nothing but the best in the future and hope he is a little more diligent reading the agreements before entering into a financial obligation with a company.
I have attached a copy of the clients settlement and release paperwork showing that this has been resolved amicably.
Have a great day!
Best regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hello:
We are in receipt of the complaint filed by *** *** We have since spoke with the customer and there seems there were some issues regarding the customer understanding how to effectively run and promote his business After speaking with the client, we have come to an
agreement and have offered to assist him with free training with our corporate trainer at no charge for full months During this time, we will help educate and train him on how to utilize social media, and other marketing techniques that are integral to running his business This educational program will be provided by us at no charge to the client as our ultimate goal is always a satisfied customer
We are happy to report that *** *** is going to continue working with our company and we look forward to making him another happy client!
Attached find his letter of retraction regarding this complaint and his satisfaction with the ultimate resolution
If you have any questions, please feel free to contact us
Support Team
Dear Revdex.com.We are familiar with this client and the issue at hand We had just built her a website to her specifications containing over 12,items The website has every feature imaginable that a website owner would want In fact, our site has been featured as one of the most
technologically advanced websites available out there for a very affordable price.Unfortunately the option this customer was looking to utilize is in its final testing phase and we asked her to give us a few days to complete testing so she could utilize the feature She agreed and we did not hear from her until we received this complaint It was quite upsetting because we were working with her to resolve this and she never gave us the time to respond to her issue On a positive note, we have spoken to the customer and worked out an agreement together Both parties are happy with the agreement and we wish this customer nothing but the best in any future endeavors.I have attached a copy of the signed settlement agreement with the customer for your records.If you have any questions, please feel free to contact us.Best regards,MBV Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Revdex.com.We are well aware of the challenges with this client We were contracted to build a website, merchant account, and payment gateway so she could sell her products online Once her site was live, she made a small additional investment in a search engine program We did this
at our cost because the customer claimed they had very limited funds When a website is live on the internet, it needs to be marketed, just like any business The customer believed that by spending $marketing her business that within days she would receive sales It does not work that way and takes a good 30-days for her website to appear in the search engines We explained this to her but she said she needed to make sales now She did nothing on her own to market her business and we continuously explained to her that SHE needed to run her business if she was to be successful It takes real time and effort and she did not have the resources, time, or willingness to put in the work needed.After speaking with her, we are happy to report that we have resolved our issues and both parties are happy with the outcome It is disappointing that she felt the need to report this as a complaint and she said apologized and she would retract it since we resolved our issuesIt was simply a case of a person not understanding that it takes real commitment to run a business of any type and success is not quick nor guaranteed Hopefully the client has learned a valuable lesson and we wish her nothing but success in the future.We have attached a copy of a signed settlement agreement with this client for your records.Thank you very much.MBV Operations Dept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello.We have received the inquiry from [redacted] and have reached out to him to settle the matter. We have emailed him 3 times and called and left him several messages but he has not returned any of our calls.We have agreed to his settlement request and have sent him the necessary forms to...
sign so we can complete his request. However, he has yet to sign them or return them. Please have the customer reach out to us toll free at ###-###-#### so we can finalize his settlement request.I have attached a copy of the paperwork the client needs to sign so we can cancel out his services.We are happy to have resolved this and wish the customer nothing but the best in any future endeavors.Best regards,MBV Support Team
Hello:We have read the customers response. We are happy that she is satisfied that we have cancelled out her remaining payments with us, which is a substantial amount. We have received our phone records and could not locate any calls from her to any of our telephone numbers once her website was launched. We also scoured our support emails and database for notes and not once did she call in for any help or assistance with her website. In fact, the whole reason she wanted to cancel was not even a valid one. The prices she thought were high were not the prices she pays or even close. In fact, had she spoken to anyone here in our support team, we would of explained this to her and this whole issue would of been avoided. We went above and beyond to cancel out her financial obligation to us when her reason for being upset was not even a valid one, but are unable to refund her small initial investment (less than $300) as we are already taking a big loss on the account.In fact, we would prefer if she would call us toll free at ###-###-#### to allow us to explain how the pricing works and get her back on board. It is a shame that she cancelled a great website program over something she did not understand or reach out to allow us to explain. Our toll free number ALWAYS has a live person answering it during normal business hours and our support email is monitored 24 hours a day and we have not received a call from this client even once since her website went live and she had an issue due to her misunderstanding her prices on the items.We regret that we were not given a chance to speak with her prior to filing the complaint and she even failed to respond to our calls and emails after the complaint was filed giving us no way to even rectify her issue.Thank you.MBV Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello:We have a customer who filed a complaint against us when
it should have been against a collections company. He had an account with us a long time ago,
went into default, and an outside collections company now had the debt and they
were calling him to try to get him to pay.
He...
assumed it was us and filed a complaint against us instead. After speaking with him, he knows it was
another company. However, I contacted
the collections company and got his debt erased, making him happy. He signed a settlement with us and initialed
on the first page acknowledging that the complaint should not be against
MBV. I have that attached.Thank you.MBV Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I disagree with Mr. H[redacted] reply!! I have contacted Mr. H[redacted] and left several messages along with emails. I NEVE RECIEVED ANY RESPONSE FROM HIM!!!! I am glad to see he is willing to close the account, but still feel I should be entitled my money back due to the lack of communication! I sat around my house waiting for Mr. H[redacted] to contact me for two days, I never received a phone, email Nothing!!! And to his reply- "He feels do to my health concerns- He feels I'm trying to back out" THIS AGAIN IS NOT TRUE!!! I feel Mr H[redacted] is just taken my money and has been NO help since!! I'm tired of trying to contact him, I'm tired of his lack of communication and I feel due to this; This company is not and does not have my best interest! Only wanting my money!!! Again- I FEEL I AM ENTITLED TO MY MONEY BACK DUE TO THIS!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello Revdex.com.We have reached out to this customer and ironed out all of our differences. Initially when she was working with her representative, there seemed to be a communications gap, despite all of our agreements being in writing, there were things she didn't fully understand. After...
spending time with her and going over her challenges, we are happy to report that we have worked everything out with this customer.We are now assisting this client with free one on one training program, assisting her with financial obligations to our company, offering her a partial refund, and having her work directly with our operations and on site training staff. We feel after working with her, she will be in a good position to operate her website going forward, with our help. Since she is relatively new to this country, there was some communication issues initially so we are happy we were able to speak with her, explain what she was not fully understanding, and also helping her anyway we can to make her a happy client.We are happy to say that we were able to do that and look forward to working with her for many years to come.Best regards,MBV Support Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello:We are in receipt of this complaint and are happy to report that we have reached out to the customer and have resolved our issues. [redacted] was unable to market her website so we assisted her with over $1000 of marketing at no charge.Even with providing free marketing for her, she...
was having a challenge putting the necessary time in to make her business a success and she was very limited financially to invest in her website to gain customers.After speaking with her we were able to resolve our differences and we have helped [redacted] by alleviating any further financial obligations she has to our company.As with all of our clients past and present, we wish [redacted] all the best in any future endeavors.Attached find a copy of our settlement and release agreement, showing this has been resolved and both parties are happy with the resolution.Best regards,My Business Venture Operations Dept
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved completely when I see said debt removal reflected on my credit report . As of now it is still showing as an active debt in collection .
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello: We are in receipt of the complaint filed by this customer. We have been in contact with him and rectified the issue. It turns out he does not really have the time or money to market the business effectively. We have logged into his admin portal to see he has not been...
there for months. When this happens, any business owner will have a hard time making sales as it takes time and effort to establish any new business. After contacting him, we came up with a resolution that both parties were happy with. It allows him to close down his website and we agreed to alleviate most of his financial obligation to our company.The customer was very happy that we were able to work everything out and we wish him nothing but the best in any and all future endeavors.I have attached a copy of our settlement paperwork for the Revdex.com's records. Thank you.MBV Support Team
Dear Revdex.com:We are happy to report that we were able to reach out to our customer and rectify any challenges. There were some misunderstandings we were able to discuss and resolve amicably. We are happy that we were able to resolve this to the satisfaction of both parties.We wish the...
customer all the best in the future and thank them for working with us to rectify any challenges they may have had.I have attached a copy of the signed resolution agreement for your records.Have a great day.Best regards, MBV Support Team
Hello;
Good afternoon.
We are happy to say that we have reached an amicable settlement with this client. There was a lot of misunderstanding on his part as to what was involved and what was required of him. As evidenced by the customers letter, we were clearly on a different page...
than this client and we take great pride in making sure our communication with our customers is second to none.
After speaking with the customer, it was apparent at this point that the client was not going to be able to effectively run a website and we felt is was prudent for us to move on, so we agreed to take a loss on the account, refund him any money he paid, and cancel out his agreement with us going forward.
We wish him nothing but the best in the future and hope he is a little more diligent reading the agreements before entering into a financial obligation with a company.
I have attached a copy of the clients settlement and release paperwork showing that this has been resolved amicably.
Have a great day!
Best regards,
[redacted]