My Chicago Moving

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services Assembly: It states on the original estimate as well as the bill of lading that we are responsible for the disassembly and reassembly of basic furniture onlyWe cannot accept the liability of assembling complex items due to the very sensitive nature of doing so Hired Help: [redacted] has to have many different people in many different areas who are registered with our company to help with deliveries if we experience lack of sufficient crew members to perform the moveWe would never approve any of our drivers hiring anyone off of [redacted] All of our extended employees are adequately trained and are required to perform a rigorous background checkWe have reported this complaint to administration who have already addressed the concerns with the driver directly and they have opened an internal investigation into the matter Service: We regret that the customer felt that they sustained such unacceptable behavior from our employeesWe have reported the customer's complaints to administration who have addressed this personally with the people involvedWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints Loss/Damage: The customer claims to have experienced loss and damage to some itemsWe would like to encourage them to file a claim for these items, as well as the above mentioned complaintsWe regret that the customer is not satisfied with the services they received and will compensate them based upon our legal liability determined through the claims process We have contacted our 3rd party claims company [redacted] and instructed them to open a claim file for the customer so they may file a proper claim as the law requires [redacted] has copies of our shipping documents for this move and they initiated the claim file by assigning the customer a unique claim id number of ***Login information was emailed to the customer on 07/21/to allow the customer to log into their claim file and file their claimUp to date no claim has been receivedThe claim login information allows the customer to file for loss/damage/delay/overcharge/general service complaints (all of the customer's above complaints)Federal Regulations require that we must NOT pay any claim unless it is filed in writing per the claim filing requirements and within the time the law allowsShould the customer have questions about the claims process they can contact [redacted] directly at [redacted] Monday through Friday am to Noon & pm to pm (EST) or they may email their questions or concerns to Info@***Pros.org We regret that the customer felt the need to file a complaint with the Revdex.comWe trust that the above explanations enable them to better understand our position on these matters Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) THIS COMPANY IS TONE DEAF This company is beyond anything resembling a professional organizationTHEY REPLY WITH A TWO SENTENCE APOLOGY! They would like to apologize for " any inconvenience that the customer MAY HAVE EXPERIENCED" YOU HAVE GOT TO BE KIDDING ME! They allowed criminals to represent their company and enter homes WITH THE INTENT TO BURGLARIZE!! They claim to adequately train all employeesThe driver and one criminal employee were expected to unload a foot trailer, loaded top to bottom with furniture 90% of the boxes were crushedThis is a professionally trained load crew? A mirror was needlessly broken due to poor packing They refused to answer the telephone until we filed with the Revdex.comNo claim would have been granted without the intervention of the Revdex.comThank you Revdex.com, a thousand times over The company obviously cuts corners with personnel, training and customer serviceThey have no idea OR DO NOT CARE that they ruined our move and caused undue hardship This is what the company should have doneThey should have returned our telephone calls immediatelyThey should have done their investigation and personally telephoned us with their response They instead pass it off to an insurance company that will give us pennies on the dollarTHANKS ALOT!! WE WOULD HAVE NO NEED FOR A CLAIM IF THEY HAD DONE THE JOB WE PAID FOR!!! All they had to do was verify with their driver that he hired someone he should not haveThe driver has admitted to us that his worker stole itemsThe driver also advised that the truck was improperly packedWe paid for a PROFESSIONAL MOVE! We got a bunch of amateurs, mostly interested in cashing in and then writing us off We have been on social media and listened to others with similar storiesWe are disgusted that this type of company is allowed to prey on unknowing customers Admittedly we are angry, but we are also rightWe could live with a crushed box or twoWe could live with minor damageWe could live with poor staffing as along as they were professionalNONE OF THIS OCCURRED!!! We continue to be upset with the poor response from this company, they add insult to injury and they do not careI hope no one from this company ever has to go through what we had to during our move NO ONE FROM THE COMPANY EVER CALLED US TO ADVISE US WHETHER THEY MADE ANY ATTEMPT TO RETRIEVE OUR STOLEN PROPERTYHOW ABOUT CALLING YOUR EMPLOYEE AND HAVING HIM LOCATE AND RETURN THE STOLEN ITEMS? NOPE, NOT GOING TO DO THATTHEY ARE GOING TO WRITE US OFF AND MOVE ON TO THE NEXT UNSUSPECTING VICTIMS

Complaint: [redacted] I am rejecting this response because:The "Lack of Communication" does not address one of the key issues, which wasn't listed in my original complaintMy Chicago Moving scheduled my delivery twice where no one showed up, and no one called meThat is why I panicked when no one would answer my phone calls or return my messagesI was starting to believe that my goods had been stolenI started randomly calling numbers that I found on the internet, for businesses that were located at the same address as My Chicago Moving, and eventually got someone's cell phone numberThis person then told me that my belongings would be delivered that evening(They were, but at the time, I didn't know whether to believe them.)I recognize that summer is busy season, but the lack of communication was pretty severe hereAnd one other note on the posting: actually, when the movers charged me an additional $1K, I wasn't given the option to cancel the moveBut really...was that an option? Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/09) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services Changes in scheduling: The moving industry is ever-changingOur dispatchers do their best to plan routes ahead of time, but we cannot predict when someone scheduled on that route will have double the items that they had told our estimator (resulting in additional time and prematurely filling the tractor trailer)We also cannot predict when there will be inclement weather, a cancellation of a move, or road construction (among other reasons that can cause a delay or changes in the scheduling)This is why we provide our customers a window for both the pickup and the deliveryIf a scheduled move is weeks away and we commit to a certain day during that window, if the move scheduled prior to this one is delayed, customers also get upset about how they took time off work, or they had someone present on their behalf and we could not make it; but unfortunately it is not due to any fault of our ownAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable Behavior of Crew/Staff: We regret the customer felt they had to sustain such unacceptable behavior of our staff and/or crewOur company policy provides for disciplinary action when such a complaint is received by a customerThe matter has been addressed by managementWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information on 10/07/in order to file a claim onlineThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsThe customer began immediately on their claimThey were assigned a unique claim id # of ***Their claim is now in line to be reviewed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has not really responded to meI received an email from CSI (claims service international) asking that I submit all paper work on behalf of the Revdex.comI did that and since then I have heard nothing from themIn the initial message from them they stated that it could take up to days to resolve anything Final Business Response / [redacted] (4000, 10, 2015/10/14) */ The customer is correct; Federal Regulations allow up to days from the date that they filed their claimNot that it will take CSI that long to analyze the claim, but the law does allow that longWe regret that the customer is not satisfied with the services she received and we will offer her compensation based upon our legal liability through the claims process As stated previously, the customer's claim is now in line to be reviewed in the order it was receivedWhen their claim gets to the front of the line and is ready for review the adjuster will contact the customer if they need anythingThe customer can check her online any timeIf the customer has questions about her claim she may contact CSI directly at [redacted] We ask that the customer please be patient during this time We regret that the customer felt the need to continue their complaint with the Revdex.comWe trust that the above explanation enables them to better understand our position on these matters

Complaint: [redacted] I am rejecting this response because all correspondence and verbal communication I had with their representatives stated business days not I will forward a copy of the delivery email separately since I don't know how to attach using my phone Sincerely, [redacted]

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services There is not “insurance” as the customer states We offer levels of liability c***ed valuation coverage (as required by the law) The customer selects their coverage the day of the move We have contacted [redacted] our claims service provider to initiate a claim file for the customer and ***ow them to file a proper claim as required by Federal Regulations The customer was sent login ***rmation on 09/22/ in order to file a claim online and up to date no claim has been received The customer never sent any ***rmation nor did they ever file a claim We had [redacted] register the customer and they sent her login ***rmation to login and file her claim As of today 12/09/ [redacted] states the customer has not logged in to file her claim nor has she sent them pictures If the customer wishes to receive compensation for any loss or damage she MUST log into her claim and then proceed with filing her claim properly so it meets Federal Regulations / Requirements For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at ***@***Pros.org Please provide Claim ID [redacted] when contacting *** We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] , I am replying to their response< I was unable to file with the insurance company, but I still in my email box have email they sent to me in reference to the insurance I had I will forward the email to [redacted] around [redacted] , [redacted] and whomever I need it to go to also I will reach out to the other insurance company to get proof I did not get a claim from them, Do I forward the ***rmation to [redacted] or [redacted] around [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services Behavior of Crew at Pickup: We regret the customer had to sustain such unacceptable behavior of our foreman and/or crewOur company policy provides for disciplinary action when such a complaint is received by a customerThe matter has been addressed by management directly with the people who were involvedWe give mandatory drug tests for our movers before hiring and then randomly at our discretion after that; we had no inclination about any issues beforeShould one fail a test, they will be immediately relieved from their positionWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints Not Enough Space In Truck: The customer provided an inventory list consisting of pieces to be packed and shipped which was estimated to be approximately cubic feet/lbsUpon arrival to the origin the customer requested that we pack and ship piecesThis is almost double the amount of items which we had planned onTherefore, even with allowing for a 10-20% increase in space (room for error) for the original inventory we would have had enough space for the customer's shipmentHowever, we were not planning on the shipment almost doubling Increase in the price of the Move: The reason for the increase in the price is due to the increase in the inventory resulting in requiring additional services and additional volume to ship the itemsIn addition the customer required packing services which resulted in $additional Delay at pickup: As stated above, we were not planning on having to accommodate such an increase in volumeWe had to re-route and schedule to get space available on a truck and it was after there were other moves on that dayWe apologize that it was lateAlthough we work very hard to meet our customer's requested piand delivery dates/times, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable No communication: We have also discussed the customer's complaint of lack of communicationWe have hired an additional customer service representative available 9am CST to pm CSTWe regret that we did not have this assistance earlierHowever, if we can assist the customer from now on please, we want them to know we are here for them Weight Tickets: We have provided the customers with the weight tickets for the move We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was registered based on our instructions to do so and assigned a unique claim id # XXXXXWe recommend that the customer not file their claim until they have been delivered and have unpacked their items as Federal Law only allows one claim per moveShould they file now and then unpack a broken item in a box later, they could not add the itemWe regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processWe regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) When we first called to speak with the company about hiring them for our move, we stayed we were not acked completely yet, so the inventory would be increasingThere was no additional furniture added to that inventory list, just boxesAlso, when the crew arrived to our house that day,they did not know our contract was based on weight, they thought it was based on spaceTHAT is why they didn't have enough roomWe were told our inventory list didn't matter because it was weightOur inventory increasing is irrelevantWE, the customers had to tell the crew we had a non binding weight contract and the truck was supposed to be weighedWe had to sit there for over an hour while they went to weigh the truckThat, again, had nothing to do with the inventoryAlso, we have signed documents that say our packing material cost was $80, this company altered the signed document by adding a '1' in front of the '80'I have the original document to prove thatWe called and left numerous voicemail with multiple people in the company for almost weeks and NEVER got a call backAfter they received my Revdex.com complaint, the manager finally picked up and told me he, "was about to call me back"This companys lack of people in the customer service department had NOTHING to do with manager not calling me after I left multiple voice mails on his voice mail over almost weeks timeTheir lack of respect for their customers was appalling and what's even worse is that they feel I'm too ignorant to see that they altered documents I already signedHow could I have $extra I'm packing supplies AFTER my truck was already packed and my things taken away? They are liars and minipulatorsWe called and requested a re-weigh of our things once the driver called to say they'd be here the next morningNo answer from them as usual so we left a voicemail and sent an email explaining our request and the urgancy for a response since our truck would be arrivingNo one called us until later the next afternoonWe told them the truck has already left, we explained our displeasure and we were cut off by the person on the phone and they said, well, looks like you got everything from usWe will bill you whats owedBye We havent heard from them againThere are so many complaints I have with this company, but right now, I can say that I do not accept this response because thet have not been truthful Final Business Response / [redacted] (4000, 9, 2015/08/28) */ As explained before, the customer had a BINDING estimate which does NOT require it be based upon the weight ticketsIt was now a non-binding estimate as they suggestFurther, we explained how the movers convert weight to cu ft and vice versaIf it looked to take additional volume in the truck then they estimated the dimensions and converted to weight The customer can address their complaints about lack of communication, and the charges for the moveCSI is a 3rd party company who will request documents from both the customer and the carrierIf there are discrepancies they will find them during their investigationShould there actually be any overcharge CSI will advise us and we will refund the customer directlyAgain, we want our customers satisfied and never to feel like they were treated poorlyWe initiated the claim file for the customer and they were assigned a unique claim id # XXXXXOnce the customers file their claim federal law allows up to days from that date for us to have a determination for the customers We regret that the customer felt the need to continue their complaintWe trust that the above explanation enables them to better understand our position on these matters

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services Increase In Price: Collection of Monies/Methods of Payment Accepted: On the original estimate, the revised estimate, the bill of lading (front and back) all advise the customers about what methods of payment are accepted and when the payments are collectedIt specifically states that payment in full is due at the delivery before the unloading of the truckIt clarifies that we only accept cash or postal money order Behavior of Crew: We regret the customer had to sustain such unacceptable behavior of our foreman and/or crewOur company policy provides for disciplinary action when such a complaint is received by a customerThe matter has been addressed by managementWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints Loss/Damage: While the customers state they are missing items they must consider that there are many other probable options which most likely happened to their items, instead of immediately assuming that they are a victim of theftOur movers do not know what the contents of the boxes are unless they are the ones who pack themOur movers would not know which box has expensive or valuable items in it just from seeing it stacked inside the tractor trailer with hundreds of boxes accompanying it Delivery: Per our Estimate and Bill of Lading governing this move, we have up to business days from our first available date to deliver the shipmentAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable Claim: We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information on 09/16/in order to file a claim online and up to date no claim has been receivedPer Federal Regulations we must NOT voluntarily pay any claims unless filed in writing per the filing requirements and within the time limit allowed by lawOnce the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by lawFor further assistance with filing claim the customer may contact CSI directly at [redacted] or via email at ***@CSIPros.orgPlease provide Claim ID [redacted] when contacting CSI We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have made attempts to contact the owner/manager of this company with NO response via email and phone callsThe company (at time of delivery) had determined with us that we were the victims of theft and they PROMISED to make this rightThey absolutely knew by delivering empty boxes with original manufacturers boxes that the items were stolenThe items were several hundred dollars however they were not heavyTheir insurance company claims to pay cents pound--for a pound item they give you $This item new was over $and it was stolen from us along with other boxesThis company has been horrible to deal with, the employee that told us this would be taken care of was fired, the 2nd employee that promised us a check and some resolve was also let go, now the 3rd employee printed out of my emails and promised to give it to the owner to respond--she gave to him, he ignored this problem once againNO--we have been through HELL with your company--we will not accept $as payment from your insurance company when we were lied to, stolen from, treated horribly, & nobody ever replaced the stolen itemsWe were also misquoted and our items were held for hostage--we were quoted $for services and paid $AND about $worth of items were stolen from usThis company needs to step up and compensate us for putting us through this & make this rightWe have seen how they operate, this has been going on for monthsWe are considering our legal options right now Final Business Response / [redacted] (4000, 11, 2015/10/07) */ Increase: When creating an estimate we are completely dependent upon the customer to supply complete and accurate information about their inventory list and about the services they will require in order to have a successful moveThe customer supplied our estimator with an inventory list consisting of pieces to pack and ship which was estimated to weigh about 9,lbs or 1,cu ftUpon arrival to the origin the movers saw that the customer's shipment was larger than anticipatedHowever, our crew is not in position to assume all items are to be moved especially if the list on the estimate they have in hand is substantially differentThey will start off by loading the items they were able to identify from their list, unless they were informed by the customer that they have a change of order and will need more items to be loadedAt that point, the movers will cease from loading and will issue a revised estimate to include the additional items now required to be movedAt this point the customer has choices: 1) They can tell the movers to stop loadingThe customer can then be responsible for the transport/shipping of any items which cause the price to increase 2) The customer can tell the movers to continue and pack and ship everything and they will be responsible for paying the additional chargesThis option requires the customer to sign the Revised Estimate attesting they are in complete agreement that they are instructing the movers to proceed and they agree to the price for the additional items/services 3) The customer can forfeit their deposit, cancel the move, and ask the movers to unload the truck and transport nothingThe customer would then only be responsible for the applicable fees endured for the dispatch of the crew, the fuel, etc The customer chose to instruct the movers to continue to pack and load their items along with the original itemsThey agreed to pay the additional applicable charges for the overage and the required servicesThe customer signed the Revised Estimate that this was the case Ultimately, the customer had pieces that they had the movers pack and shipThis means the customer had an additional pieces that were not advised to the estimatorThere was about cu ftadditional for the pieces (or approxlbs.)This means that the estimator did an amazing job at quoting the customer based on the information they gave themThey overestimated to try to avoid any additional charges Estimated Actual lbs@ $per lb= $lbs@ $per lb= $ Partial Packing @ $per lb= $Partial Packing = $ Packing Materials = $Packing Materials = $ n/a N/A - Extra Packing + Materials for the overage = $ Military Discount = $Military Discount = $ Bike Handling = $Bike Handling = $ Estimated Total $Actual Total = $ As described above, the customer is the one responsible for the changes in the priceIt is not due to underquoting or an inadequate estimator The last charge could have been avoided as well if the customer would have provided us the info that the tractor trailer would not safely access the destinationHowever, sometimes that is just unknown until the driver sees what he has to work withIf the driver is not comfortable with navigating the tractor trailer into a specific location they have the right to refuse to risk the safety of the customers/crew/truck, the items they are shipping, and the safety of all that are surrounding themThis fee for the shuttle at the destination was $ All-in-all, the customer's quote increased for additional pieces $260.19, an additional $in packing and materials for the additional items, and a shuttle $which we did not know about prior to the arrival to the destinationThe increase cannot, in any way can be blamed on our company Hostage: The customer's items were not held hostageThe customer was asked what the date will be the first available date they will be ready for deliveryThe customer stated 08/15/From that date we have up to business days to attempt the delivery of the shipmentWe will not guarantee a date for delivery unless a dedicated truck was requested and paid forWe must take into consideration road conditions, weather, and mechanical issues that can affect truck routesEverything that was agreed upon is in writing and it is the customer's responsibility to verify all their needs are included in the original estimate Not Insurance: CSI is not an insurance company, but they are a 3rd party claims' company who we hire to analyze claims for our customers on our behalf based on the law, the shipping documents, and the evidence provided the customerAny payment would come directly from our company to the customer if it is determined through the claims' process to be dueIf the customer wanted insurance on their items they were advised they would need to obtain that insurance on their items before the move Resolution: Our company has reached out to the customer many times to try to resolve their complaints directly, then to try to resolve the complaints through filing a claim with CSI, but the customer has repeatedly refused (as they verify in their response) to take part in any actions to reach an amicable resolution Theft: As stated previously, we do not know who has what items packed in each boxOur crews see hundreds of boxes dailyPeople use such a variety of different boxes and containers to move items (gallon buckets, banana boxes, etc.)The crew cannot know to pick out only the boxes which include the (what they may guess to be) valuable itemsUnless our crew packed them, they won't know the contentsFurther, as stated in the initial response, we do NOT condone theft of any type at All Around Van LinesThere is not a material item valuable enough to risk our business forMost of our employees have families which depend upon our company to stay in businessThere is not any item(s) valuable enough to even allow theft to cross our minds! It could never be worth the repercussions of doing soWe do not and will not ever engage in any illegal activity to risk our livelihood and what we hope to pass on to our children, and then to theirs, etc We regret that the customer felt the need to continue their complaint with the Revdex.comWe trust that the above explanations enable them to better understand our position on these matters

We would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our servicesCommunication: Our sincerest apologies for lack of communication we are a trucking company this or busiest time of year with handling moves for our customers at time it can be extremely busy and communication is overlookedGeneral Loss, Damage Claims: Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been metTherefore, we must refer all our customers to file a claim with our 3rd party claims company [redacted] so that it can be reviewed and addressed in a timely mannerWe have contacted [redacted] and requested that initiate a claim file to allow the customer to file a claim as required by the law On 07/07/the customer was registered in their system and emailed the login credentials and information required to properly file a claimNo Compensation w/o Claim: No compensation can be offered for lost or damaged items unless a proper claim is filed in writing with ***You may contact [redacted] directly for further assistance 877- [redacted] or online at Info@ [redacted] .orgWe regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter

Initial Business Response / [redacted] (1000, 5, 2014/09/26) */ We apologize for any inconveniences that our customer, [redacted] has experienced during their move from IL to [redacted] It is never our intention for our customers to be less than satisfied with our servicesPlease note that we are currently in the process of resolving issues My Chicago Moving serviced move for [redacted] (IL - [redacted] commencing on 07/23/with delivery on 08/20/Please refer to attached estimate that provides detailed information regarding pick up dates, delivery spread schedule, packing charges/services along with other pertinent information regarding move, provided to every customer prior to moveAttached signed contract includes same informationPlease note that verbal confirmations are also completed with every customer prior to pick up and prior to delivery, reviewing same information on estimate and contractBoth, estimate and contract, provide information regarding delivery spread informing "moves 1,- 1,miles have a delivery spread of - business days from customers first available date of delivery" (IL - CO is approximately 1,miles; please refer to pand p- signed by customer)Although we try our best to deliver shipments before the last day of delivery spread there can be delays caused by traffic, construction, weather or other conditions beyond our controlCustomers first available date for delivery was 07/31/making their window for delivery 07/31/- 08/20/14, shipment was delivered on 08/20/ Dispatch has confirmed that two items that were not delivered with original delivery on 08/20/have been loaded and are en route to [redacted] anticipating delivery 09/- 10/We have contacted and informed customer of delivery window, [redacted] has stated they're unavailable during that delivery window but are available 10/or 10/Please see attached email correspondence regarding delivery of two remaining items; delivery department will also contact JS next week to reconfirm actual date for delivery Claim information has been provided to [redacted] via emailOnce claim has been filed with Claims Service International along with required documents, compensation will be approved according to the terms of contract and based on documents provided by claimant Please review attached pages, signed estimate/contractIf you have any questions or request additional information, please call (XXX) XXX-XXXX Thank You, My Chicago Moving Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the company did end up delivery all items, the level of service upon delivery was unprofessionalThe two items that were shipped to Florida and then sent later were likely expedited due to this complaint (see attachment), otherwise I do not know when they would have arrived; as it is ironic that I was notified nearly immediately after filing the inquiry that my items were going to arrive soonUpon receipt of these items - the delivery person brought them to the front door but when asked if he would bring them in he said, "Am I supposed to?" and walked awayAs a moving company, I would've anticipated a completed job, but this did not occur and I had to carry two large and heavy items into my homeNow that I have all of the items, I will file a claim for recovery of compensation of damaged items; however, I would like to emphasize that the representative (Tanya) stated on the phone that because of all of the inconvenience with the delivery and two items that were misplaced in the delivery that there would be compensationAgain, I am very disappointed in the level of service provided by this company Final Business Response / [redacted] (4000, 11, 2014/10/16) */ We sincerely apologize for the service related issues with regards to our customer's delivery of remaining itemsOur customer, [redacted] has been contacted via email and phoneAs a gesture of good faith we have offered compensation in the amount of $for the inconveniences with second delivery (*please note that compensation offer does not include claim for damaged items)We are currently awaiting signed release form from customer, upon receipt payment will be mailed to address on filePlease see attached release form and email correspondenceIf you have any questions or need additional information, please call (XXX) XXX-XXXX Thank you, My Chicago Moving

First we would like to apologize for any inconvenience the customer has endured during the moveIt is never our intention that customers will have less than a satisfying experienceDelay: We have up to business days from the day of pickup to deliver shipmentWe will not guarantee a date for delivery unless a dedicated truck was requested and paid forWe must take into consideration road conditions, weather, and mechanical issues that can affect truck routesEverything that was agreed upon is in writing and it is the customer’s responsibility to verify all their needs are included in the original estimateAlthough we work very hard to meet our customer’s requested piand delivery dates, sometimes it’s not always for a variety of reasons which makes the logistics of the moving industry complicated and unpredictableDisciplinary action against Employees: We regret the customer had to sustain such unacceptable behavior of our customer serviceOur company policy provides for disciplinary action when such a complaint is received by a customerThe matter has been addressed by managementWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaintsLack of communication: Our sincerest apologies for the communication issues we are a trucking company we are at the end of our busiest time of year with handling moves for our customers at times it can become extremely busy and communication is overlookedOpen Claim: Customer registered with our 3rd party claims company [redacted] on 11/14/customer was sent a login and password to file a claim ID [redacted] up to date no claim has been filedThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge and complaintAll the above can and must be compensated through the claims process as required by federal regulationsFor Further assistance with filing a claims the customer may contact [redacted] directly for any questions or concerns about your claim at 877-***- [redacted] Mon-Fri 9AM EST or via email to info@ [redacted] .org please provide claim ID # [redacted] when contacting *** We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter

Initial Business Response /* (1000, 5, 2015/07/13) */
First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services
Delay at Pickup: We require that customers are
available for a day window for the arrival of the truck as its time of arrival is depending on many elements such as road, weather and mechanical conditions which are beyond our control
Packing: We regret that the packing was not to the customer's satisfactionThis will be addressed through the claims process
Delay at Delivery: Per our Estimate and Bill of Lading governing this move, we have up to business days from first available date to deliver the shipmentThe customer was picked up on 05/29/and they were delivered 06/06/This is well within the business days allowedAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable
Missing Items: If the customer would kindly provide us with a detailed list of items which they state were not delivered it would assist with our searchPlease be as detailed as possible giving color/approximate dimensions/ material/and if you do have the make and model of the item(s) that would also be helpfulWe certainly will continue to keep our eyes open to try to locate these items
In the meantime, we encourage our customer to continue the claims processSince this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claimWe regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processFor further assistance with filing claims the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.org Please provide Claim ID # XXXXX when contacting CSI
We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In light of the lengthy response provided by the businessI will address each point separately quoting the original response of the text in parentheticals
(First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services.) I am more than not satisfied and it does not seem the business in any way cares about that factor
(Delay at Pickup: We require that customers are available for a day window for the arrival of the truck as its time of arrival is depending on many elements such as road, weather and mechanical conditions which are beyond our control.) This is not the first time I have made an interstate move and I had specifically asked for advance noticeThe handling of this aspect of the move was something short of a C-
(Packing: We regret that the packing was not to the customer's satisfactionThis will be addressed through the claims process.) Items showed up smelling bad, with foreign substances on themI paid for full packing service and this aspect of the job was below F if possiblePacking should not be a part of the claims process rather a part of the contractual services you providedDamage, loss etcmaybe a part of the claims but your inability to pack the goods for which you got paid seems like a breach of the contract itself
(Delay at Delivery: Per our Estimate and Bill of Lading governing this move, we have up to business days from first available date to deliver the shipmentThe customer was picked up on 05/29/and they were delivered 06/06/This is well within the business days allowedAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.) I had specifically asked for a particular day and was told by the salesperson *** that this would not be a problem at all
(Missing Items: If the customer would kindly provide us with a detailed list of items which they state were not delivered it would assist with our searchPlease be as detailed as possible giving color/approximate dimensions/ material/and if you do have the make and model of the item(s) that would also be helpfulWe certainly will continue to keep our eyes open to try to locate these items.) The information was provided almost immediately after the move to *** at the company who assured me that she would check with the dispatcher in charge
6.(In the meantime, we encourage our customer to continue the claims processSince this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claimWe regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processFor further assistance with filing claims the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.org Please provide Claim ID # XXXXX when contacting CSI.) Just because a statute allows the company to take to settle a claim does not mean the company should take the full allotted timeI would guess that Revdex.com would agree with this position and rate businesses on the site accordingly, considering the fact that *** uses Revdex.com as a reference to garner business(See below)
You can also check out my company's references below and after that is a link to the DOT website where you can check on any company you are considering working withJust search there for my company *** *** *** *** and you will see that we have never had a single complaint filed against us in eight years in business
(We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter.) The regret in this instance is certainly one felt by your customerI have paid your company $for packing and moving a bedroom apartmentAs of July 16th, I have incurred the following expenses as a result of your company:
(a) A bed (broken by the delivery personHe told me the company would replace the part so not to worry)
(b) Storage bins (broken by the company)
(c) Steam Iron (replaced since it was lost in the move)
On top of that I am still missing a DJ lightAll in all I have spent over $for these purchases and am out a light worth around $I am sure my claim will be settled for far less than that
On a side note, a company that really feels bad about the service they provided a customer may opt to contact that customer directly to fix the issueThat would be something a better business would do
Final Business Response /* (4000, 9, 2015/07/23) */
1) If we did not care we would not bother with encouraging the customer to file a claimWe would not provide responses to their complaintsWe would call off the search for their items and let them make their own way through the claims processMoving companies are entitled to handle their own claims, but we want them analyzed fair and unbiased; which is why we outsource the claims to CSIAny compensation determined to be due is still coming from usSo, for the customer to say we do not care is a very incorrect perception of this whole situation
2) We cannot predict the circumstances of each move until we arrive for the pickupMany times the requirements for each move differ and we must make the applicable accommodations to provide these unplanned servicesThis can mean more work, unexpected delaysWe do call our customers the first opportunity we are able to and advise of a closer time for the arrival of the truck
3) We have reported this customer's complaints (about the packing, the missing items, delays) to management and they have addressed directly with the crew who performed the moveWe are in communication with CSI concerning this customer's claimed inconveniencesFurther, we appreciate the customer bringing this matter to our attention so we can make any internal changes necessary to avoid any future complaints of these matters
4) The customer's claim is in line to be reviewed in the order it was receivedWhen the customer's claim is at the front of the line a professional adjuster will review the customer's claim in detail and give their claim the same attention that they are providing right now to the other claimsWe appreciate the customer's patience
We regret that the customer felt the need to continue their complaint with the Revdex.comWe trust that the above explanation enables them to better understand our position on these matters

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***This company could have called me to let me know what was going on*** was not a nice person not good with customer serviceI am filing a claims report on Sunday November for the boxes that didn’t arrive and for the things that are broken and chippedI feel they owe me a refund! They are refunding me for the days lateDoes that make me happy noMy things mean a lot to me they are sentimental to meLots of my things that are missing can’t be replacedSo I’m suppose to just let this go neverThey have to be accountable for their actionsSo more people don’t get hurt on there moveI feel they want me to go away, I’m not. So I need them to refund for the broken chipped and boxes missing so let’s see how they handle my claim?*** ***612-***-***

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. We encourage our customer to file a claim with our 3rd party claims company CSIWe contacted
CSI to have them initiate a claim file to allow the customer to file a proper claim as required by the law. On 01/20/the customer was emailed the *** to file a claim. Compensation will be provided based upon our legal liability through the claims process Please, if the customer has questions or concerns about the claim filing process they may reach out to CSI directly at *** Monday through Friday 9am - 12pm and then 1pm - 5pm (EST). If the customer prefers to email they may reach them at ***@CSIPros.org

Initial Business Response /* (1000, 6, 2015/08/12) */
First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services
Weight vs Cubic Feet & Binding vs Non-Binding
Estimates:
Movers across the nation use the number "7" to convert weight to approximate cubic feetFor example a shipment weighing 7,lbsis estimated to require 1,cubic feet of volume in the tractor trailerYou reverse the equation when you wish to convert the cubic feet into weight; 1,cu ft is approximated to be about 7,lbsThis method of conversion has been used by most movers for many, many yearsObviously this cannot be 100% accurate because items of various sizes weigh different, but the weight/size is calculated at a standard, basic amount for every itemHowever, until the movers arrive and see what they have to work with they are still only estimatingCompare it to when you ask a realtor to show you bedroom homesYou can see a sq ft home with bedrooms which may have a more spacious floor plan than a house which has 1,sq ftThen you must consider if your furniture will fit into each roomEvery move is different and will have many different unknown variables to consider when the movers actually see the itemsThey must determine if the approximate space they have in the truck reserved for your move will it be enough, can they transport the items without incurring damage to another shipment, etcThe purpose of explaining this is to help the customer understand that even if you are based on weight the mover still has to calculate the approximate space your items will take in the truck (and vice versa)
Binding Estimate: Binding estimates as clearly indicated in their name, whether based on cubic feet or weight are binding on both the customers and the companySuch estimates if based on weight do not require a weight ticket since they are bindingThe only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimateThe revising of an estimate must be due to a change of order which results in a change of chargesWeighing shipment and adjusting the prices accordingly is only an option with a non- binding estimate
Non-Binding estimates are based on the weight of the shipmentThis can mean that if you have a bunch of items which are large but light you may want to choose this optionYou can change a non-binding estimate to a binding estimate but cannot change a binding estimate to be non-bindingHowever, most people want to have a binding estimate where the mover is also bound by the price providing that the move does not require any additional space nor any additional services
Additional After Loading: Our crew is not in a position to assume all items are to be moved especially if the list on the estimate they have in hand is substantially differentThey will start off by loading the items they were able to identify from their list, unless they were informed by the customer that they have a change of order and will need more items to be loadedAt that point, the movers will cease from loading and will issue a revised estimate to include the additional items now required to be movedThe customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attestsThe revised binding estimate cancels any previous estimates
Delay at delivery: The customer was asked what the date will be the first available date they will be ready for deliveryThe customer stated 07/06/From that date we have up to business days to attempt the delivery of the shipmentWe will not guarantee a date for delivery unless a dedicated truck was requested and paid forAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictableHowever, the customer has been delivered her shipment on 08/04/which was well within the timeframe allowed
However, if the customer is dissatisfied or believes she should receive compensation she may file a claimWe have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information in order to file a claim onlineThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsFor further assistance with filing claim the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.orgPlease provide Claim ID # XXXXX when contacting CSI
We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter
Initial Consumer Rebuttal /* (3000, 13, 2015/08/31) */
The business contacted us via email to say they were making delivery - we finally got our property delivered on August They told us that no money would be due upon delivery, so we felt that they were trying to make it right by forgiving the remainder - which was $- $depending on what weight you assumedWe recently reviewed our credit card statements and found that we have been charged twice for the sum of $in addition to our initial payment of $We filled out authorization paperwork for the and one of the charges, but they had no authorization for the second chargeSo they actually forgave nothing, and we ended up with a total charge of $Our original estimate was $I am trying to resolve this with their customer service department, but have not been able to get them to respond to me once againI called a person who said he was long distance dispatch although it was the customer service number I was provided and he said he would have *** or *** call me back the same dayThat was at 3pm today, So far that has not happened, and based on their history of returning calls I admittedly am not being patientWe have contacted our credit card company to dispute the charges also
Also, I do have some responses to their responses to my complaint, I missed the August deadline to do that, but here they are
Weight vs Cubic Feet & Binding vs Non-Binding Estimates: The problem was in how it was explained to us when we contracted the move...we were told it was by weightOnly movers would know that you have done this for "many, many years"The customer should be told up front how the weight is to be calculated if it not actually by weighingAlso, they missed that the volume they calculated the weight from was assumed also and they did not make it clear to us that the box size was important when we estimated the number of boxesThis is largely a communication issue where they did not make it clear at the time of the contract how they were going to calculate the weight
Binding Estimate: "Such estimates if based on weight do not require a weight ticket since they are binding." Apparently is it only binding for the customer...and how do you prove it is otherwise if you don't have a weight ticket?
Delay at delivery: They say they have days to make delivery?? That must be by law, but the contract said that for the distance of our move, delivery would be made within daysfrom the Binding Estimate>>> "Delivery Schedule: Long distance delivery times vary based on mileageMoves between 1-miles expect delivery from 1-business days; XXX- XXX miles 1-business days; 651-1,miles 1-business days; 1,001-1,miles 1-business days; 1,401-1,miles 1-business days and moves over 1,miles 1-business days" You'll notice that not one of these is daysOur move was the XXXX - XXXX mile range
We are so frustrated with thiswe were ready to let it go when they said we didn't owe anything on delivery, but we were not aware they had duplicated charges at that timeA move that should have been exciting, has been a headacheIn addition, a couple items of furniture were damaged in the move - we want this over with but still need to go thru their claims on that
Final Consumer Response /* (4200, 20, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no proposed resolution other than their note that we had filed a claim with their insurance companyWhere there is an unauthorized charge of $965.62, waiting until January 2, allows them to earn interest on that amount for the 5+ months from the date of chargeAlso, we feel this could be resolved without forcing it thru their insurance companySince it is an unauthorized charge, they could just credit it back
Payment amount: "The customer pays a deposit, then the balance is divided - 50% of the estimate amount is collected at the pickup and the remaining balance due at delivery." We were charged the deposit as stated thru a credit card transaction which we filled out authorization paperwork totaling $Then the 50% at pickup was paid thru another credit card transaction on 6-21-(with authorization paperwork) totaling $OUR COMPLAINT IS that unbeknownst to us and without authorization, another charge of $was made on 6-22-(Delivery was not made until 8-4-15) In the gap between pickup and delivery when we could not get any answers as to the status of our belongings, and in finally contacting the Revdex.com, is when the business responded setting up a delivery time - they told us that our balance upon delivery would be $We considered this to be the business's attempt to address the delay in delivery and their lack of communication/poor customer service
Regarding this statement: "In addition, the customer required accessorial servicesThe customer needed (Stairs at their origin- $75) + (Long Carry at the delivery- $250) + (month of storage- $100) + (Packing and Materials charges which totaled $69) = $494.00"Stairs at origin - yes, we told them that upfront and it was in the original estimate; long carry at delivery - not the case - the movers pulled up to the house with the van, and brought items in through two separate entrances as they chose; There was a $destination fee, however, that we were aware of and was included in the original estimateOne-month of storage we knew upfront because we asked for pickup on X-and delivery 7-6-and they told us that would cost us a month's storage fee - included in original estimatePacking and materials charges were what the movers said they used at pickup and we did sign for that at that time
Weight/cuft: It seems as if the business is becoming condescendingI would have been fine with cuft if I had known that up frontI would have even been fine with the estimate of lbs based on box size if I'd known that was how it was to be done when we contracted - Then we could have made sure everything was packed in standard size moving boxesIt is interesting that they are making the point that the NUMBER OF PIECES increased from to - but no mention of cuftWe had NO large boxes but small ones were counted as largeLarge versus small obviously makes a difference in volume
Binding: My point on binding is this- during pickup is when we found out weight was to be estimated based on a cu ft assumption per boxThat is when they also changed their Binding estimate and increased the costWe disagreed with the assumed weight and volume and the movers contacted the warehouse manager who I talked with on the pickup dayThe warehouse manager agreed to review the load at the warehouse, contact us that day and discuss his review with usHe did not do this
Delivery: What we were told and what happened are vastly different
Claim: I have contacted the movers and asked to have the claims personnel contact me with no response from either the movers or the Claims companyI appreciate the contact information and will attempt to contact them directlyI do not understand why I am expected to make an insurance claim to resolve a charge against my credit card that was not authorized - it seemed like it was a clerical error unless the intent was to defraudHowever, I believed that it was unintentional - they made the first charge over the weekend and could have had different staff during the week that didn't know the charge had already been madeRegardless, they never disclosed to us that they had made a duplicate chargeAfter pickup and payment was made it has been virtually impossible to have any communication with the businessIt seems once they had our money and our goods, that they did not feel the need to deal with us any longerThe business's lack of responsiveness made us concerned that we would not receive our goods- which is why we filed the original complaint to Revdex.comThis current complaint is chiefly the unauthorized charge once we discovered it, the fact that we were told no balance was due upon delivery, non-disclosure of the charge against our credit card, and our lack of success in getting anyone with the business willing to even discuss it
Final Business Response /* (4000, 17, 2015/09/16) */
Payment Amounts: The Original Estimate, the Bill of Lading governing this move, as well as the revised estimate all detail about the collection of chargesThe customer was informed about this information verbally as wellThe customer pays a deposit, then the balance is divided - 50% of the estimate amount is collected at the pickup and the remaining balance due at deliveryIn addition, the customer required accessorial servicesThe customer needed (Stairs at their origin- $75) + (Long Carry at the delivery- $250) + (month of storage- $100) + (Packing and Materials charges which totaled $69) = $These services are required to successfully complete the pickup and/or delivery of the shipmentThe services were agreed upon to which the customer's signature attests
Weight/Cubic Feet: When your car needs to be fixed you go to a mechanic they are the professionalsIf there is a part necessary to make the car run you will have the mechanic who is the expert replace the partWe are the professionals who were hired to handle the customer's moveAs exhibited in this case, the more we try to explain to customers the more confusing it becomes to themBottom Line: If the customer would stop to realize that no matter what their inventory changed from pieces to piecesThe move requirements changed resulting in an increase in space/volume which would need to be reserved for the shipment
Binding: As previously explained a Binding estimate is binding both on the customer and on the carrierThe customer could have been charged full tariff rates instead of the same rate she was charged per pound for the original shipment
Delivery: On the governing Bill of Lading (front and back) it also says that the delivery dates are not guaranteed dates but merely estimated datesAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable
Claim: The customer successfully filed her claim on 09/02/As of now, the customer's claim is in line to be reviewed in the order it was received and within the timeframe that the law allowsThe customer should have a determination about their claim on or before 01/02/For further assistance with filing claim the customer may contact CSI directly at XXX-XXX-XXXX or via email at ***@CSIPros.orgPlease provide Claim ID XXXXX when contacting CSI
We regret that the customer felt the need to continue to complain to the Revdex.comWe trust that the above explanation enables them to better understand our position on this matter

Initial Business Response /* (1000, 5, 2015/08/04) */
First, we would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services
The sales representative cannot give a date or ETA for
the shipmentOnce the job is booked it is transferred to dispatch and it is up to the dispatch to coordinate the delivery ETA (Estimated Time of Arrival)Per our applicable tariff and the governing bill of lading we are allowed up to business days from the customer's 1st available date they state they will be ready to accept their deliveryAlthough we work very hard to meet our customer's requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable
However, if the customer still feels that they experienced delay they may file a claim for this complaintWe have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information in order to file a claim onlineThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsFor further assistance with filing claim the customer may contact CSI directly at 877-274-or via email at [email protected] provide Claim ID *** when contacting CSI
We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

All concerns can & must be addressed through the claims processMy Chicago Moving received word that the customer experienced loss and damages and immediately contacted ***, their 3rd party claims company and instructed *** to open a claim file for the customer to allow them to file a proper claim as required by Federal RegulationsThe Customer was assigned a claim ID # and was sent login information on 07/06/Up to date no claim has been filed by the customerWe are unable to offer any monetary compensation to the customer until they file a claim and provide all the support required to allow our claims company to properly analyze the claim. Once their claim is filed we will be able to determine the extent of the damage and make better decision regarding the compensation we may be able to offer. Kind Regards

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services The customer’s items are not being held hostage. Per our Estimate and Bill of Lading governing
this move, we have up to business days from our first available date to deliver the shipment. Although we work very hard to meet our customer’s requested piand delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable We loaded a truck and gave the driver the schedule for their route. Unfortunately, the truck, while in the middle of the route, was stopped and the DOT forced the movers to unload until the truck was at a more acceptable weight. We were overweight due to more than one customer who ended up taking additional items which were not advised to our estimator for the estimate. We plan for 10% increase in the size of each shipment, but this was much moreAt this point, we just need to incorporate the pickup and delivery of the 2nd part of the customer’s shipment So, as described above, there is no hostage situation. We are working on the facilitation of a complete delivery for the customerWe would like to thank the customer in advance for their patience during this unexpected matter. We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. We regret the customer had to sustain such unacceptable behavior of our foreman and/or
crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints We encourage the customer to file a claim with our 3rd party claims company ***Compensation will be provided based upon our legal liability through the claims processWe contacted *** to have them initiate a claim file to allow them to file a proper claim as required by the law. On 12/11/emailed the info to file a claim and up to date no claim has been receivedThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulationsPlease, if the customer has questions or concerns about the claim filing process you may reach out to *** directly at 877-***-*** Monday through Friday 9am - 12pm and then 1pm - 5pm (EST). If you prefer to email you may reach them at Info@***.org. Again, we apologize for any inconvenience and hope to offer resolution through the claims process. We regret that the customer felt the need to file this Revdex.com complaint. We trust that the above explanation enables them to better understand our position on these matters

Complaint: ***
I am rejecting this response for the following reasons: The issues have not been resolved, and some of them, haven't been addressed. My Chicago Moving was unhelpful and unresponsive in regards to our missing items (the antique vanity table and four boxes) - until we contacted the Revdex.comIn other words, they ignored us - and hung up on my husband - until we made an official complaint. 2. We received and completed the claim with the third party company, ***We have not received a response. Although we would like to believe that My Chicago Moving losing some of our items was a mistake, there are several instances that point to the fact that they are a dishonest companyTo name a few: One of their employees guaranteed us that he would be our point of contact for the duration of the move,and once he received our money, he completely disappeared, ignored our calls and emails, and we have not heard from him sinceThe company ignored our calls and emails regarding the missing itemsThe foreman repeatedly demanded that the postal money order be left blankThe company requires you to pay in cash or postal money order, which don't have a paper trail.The foreman charged an additional fee for a "long carry" of over feet without actually measuringThe foreman demanded that I leave the house during the move to retrieve the second postal money, and threatened to leave our items - essentially holding them hostageThe semi truck has no visible plates, nor did it have any company identification, as shown by the photosAnd we paid to have our two framed pictures wrapped and packed, so as to avoid damage during the moveThe movers brought these items into our new unit, unwrapped them from the moving blanket, noticed that the items were broken, placed the blanket back over the items, and left without telling us that the items were damagedLastly, it seems all too convenient that one of the pieces that's "missing" is the oldest and most expensive item on our list. Although the foreman has been "disciplined," that doesn't resolve our issue with him and your companyIt's clear that he behaves like this regularly, and that this how he treats people to get what he wantsWe seek restitution for the bullying and mental abuse endured
Sincerely,
*** ***