My Cleaners

ID: [redacted] To Whom It May Concern: This is to respond the above case numberI am the owner of My Cleaners, LLC against the customer who is complainingI handed over the bed sheets, shams, and mattress cover along with other clothes on March 31st, Please refer to Exhibit AThe customer picked up pieces after paying $with his credit cardPlease refer to Exhibit BThe missing items what customer argues are pieces; mattress cover, bed sheet, shamsThe other items are skirts, shirts, blouses, slacks, sweaters, blazers, pants, and shortsThe items are totally different from the missing itemsIt would be very easy for the customer to identify my mistake if any happened Normally, I double counted before customers’ pick-upI counted piecesThe customer requested something special when he picked them upNormally, we hand over the clothes in plastic bagsThe customer requested to put items (out of items) and the bed cover items in paper bags, not in plastic bagsThe customer mentioned it is his wife’s requestThe customer and myself smiled even on this rare situationHow can I forget to hand over the missing items? In mid April, the customer showed up to pick up other clothes and he mentioned shams are missingMsC***, a cashier on that day, answered that we put shams inside the comforter normally and please double check the comforterOf course, we tried to find out in our store immediately, tooHowever, we couldn’t find themOn May 2nd, the customer mentioned to MsC [redacted] that shams and bed sheet are missingOn May 4th, the customer mentioned to Jay S [redacted] another cashier, that the whole bed sets are missingI guess something is wrongMissing items keep changing by time-lapse; mid-April shams >> May 2nd shams and bed sheet >> May 4th the whole bed cover setThis is not to tell the customer is a liarThis is what I did and what I got reports from MsC [redacted] and Jay SongThe customer is one of valuable customersThe customer has been contacting different persons every time and there might be a language barrier on top of itThe customer and we may use different terminologies to describe the missing itemsI remember I cleaned the red shams and bed sheet several timesI would like to settle this complaint with the customer if it is reasonableI would appreciate it if you would consider this case favorablySincerely yours, Young Hoon S*Owner of My Cleaners, LLC

I don't accept the response because they are still not getting the right items lostWe lost RED SILK PILLOWS, QUEEN RED SILK SHEETS AND RED SILK TOP SHEETTheykeep insisting it was part of the batch we got but it's not there I work in healthcare and it's possible to make mistakes with patients, so I can't accept that they can't possibly make a mistake and lose our sheets They have stonewalled our attempts to get them to admit they lost out items ( I am attaching a voice mail message that basically says " sorry, tough luck, we can't help you " The only way this will be resolved is if we are reimbursed to cover our sheets or to replace us the items they lostAgain, we have no reason to lie, we have been good customers for years and have had no problemsWe just can't let this go since they lost our items and won't take responsibility

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by My Cleaners regarding complaint ID
***
Regards,
*** ***

I don't accept the response because they are still not getting the right items lostWe lost RED SILK PILLOWS, QUEEN RED SILK SHEETS AND RED SILK TOP SHEETTheykeep insisting it was part of the batch we got but it's not there I work in healthcare and it's possible to make mistakes with patients, so I can't accept that they can't possibly make a mistake and lose our sheets. They have stonewalled our attempts to get them to admit they lost out items ( I am attaching a voice mail message that basically says " sorry, tough luck, we can't help you " The only way this will be resolved is if we are reimbursed to cover our sheets or to replace us the items they lostAgain, we have no reason to lie, we have been good customersfor years and have had no problemsWe just can't let this go since they lost our items and won't take responsibility

I brought in a pair of UGG boots to be cleaned The boots were not damaged, only dirty When I arrived to pick them up, the person behind the counter did not want me to open the bag they were in, but before paying I wanted to inspect the boots, so I opened the bag The boots were in the same condition in which I'd dropped them off, in terms of cleanliness? there was still dirt inside the treads of the soles, which would have been quite simple to remove just by wiping so I know they did not even attempt a deep cleaning The boots themselves, however, were stiff and spotty The stictching on the label on the back of the boots was coming apart and there was a green pen mark on the label which had not been there before I refused to pay $for the cleaning service for boots that were not only still dirty but were now damaged The person behind the counter called someone (I assume an owner') and offered to take $off, which was unacceptable She then told me to produce a receipt f

ID: [redacted]To Whom It May Concern: This is to respond the above case number. I am the owner of My Cleaners, LLC against the customer who is complaining. I handed over the bed sheets, shams, and mattress cover along with other clothes on March 31st, 2016. Please refer to Exhibit A. The...

customer picked up 33 pieces after paying $183.05 with his credit card. Please refer to Exhibit B. The missing items what customer argues are 4 pieces; 1 mattress cover, 1 bed sheet, 2 shams. The other 29 items are skirts, shirts, blouses, slacks, sweaters, blazers, pants, and shorts. The 29 items are totally different from the missing 4 items. It would be very easy for the customer to identify my mistake if any happened.  Normally, I double counted before customers’ pick-up. I counted 33 pieces. The customer requested something special when he picked them up. Normally, we hand over the clothes in plastic bags. The customer requested to put 9 items (out of 29 items) and the bed cover  4 items in paper bags, not in plastic bags. The customer mentioned it is his wife’s request. The customer and myself smiled even on this rare situation. How can I forget to hand over the missing 4 items? In mid April, the customer showed up to pick up other clothes and he mentioned 2 shams are missing. Ms. C[redacted], a cashier on that day, answered that we put shams inside the comforter normally and please double check the comforter. Of course, we tried to find out in our store immediately, too. However, we couldn’t find them. On May 2nd, the customer mentioned to Ms. C[redacted] that 2 shams and 1 bed sheet are missing. On May 4th, the customer mentioned to Jay S[redacted] another cashier, that the whole bed sets are missing. I guess something is wrong. Missing items keep changing by time-lapse; mid-April 2 shams >> May 2nd 2 shams and 1 bed sheet >> May 4th the whole bed cover set. This is not to tell the customer is a liar. This is what I did and what I got reports from Ms. C[redacted] and Jay Song. The customer is one of valuable customers. The customer has been contacting different persons every time and there might be a language barrier on top of it. The customer and we may use different terminologies to describe the missing items. I remember I cleaned the red shams and bed sheet several times. I would like to settle this complaint with the customer if it is reasonable. I would appreciate it if you would consider this case favorably. Sincerely yours,  Young Hoon S[redacted]Owner of My Cleaners, LLC

Dear Revdex.com,As [redacted] mentioned, they were our customer for years and have been good customers, that means we have been honest to them and did our job.Now they are saying we are lying.If we made mistake we will make it right but we did not make mistake. Customer came and picked up the items. Customer signed the payment receipt and have picked up receipt too which I attached to the first response.

ID: [redacted]To Whom It May Concern: This is to respond the above case number. I am the owner of My Cleaners, LLC against the customer who is complaining. I handed over the bed sheets, shams, and mattress cover along with other clothes on March 31st, 2016. Please refer...

to Exhibit A. The customer picked up 33 pieces after paying $183.05 with his credit card. Please refer to Exhibit B. The missing items what customer argues are 4 pieces; 1 mattress cover, 1 bed sheet, 2 shams. The other 29 items are skirts, shirts, blouses, slacks, sweaters, blazers, pants, and shorts. The 29 items are totally different from the missing 4 items. It would be very easy for the customer to identify my mistake if any happened.  Normally, I double counted before customers’ pick-up. I counted 33 pieces. The customer requested something special when he picked them up. Normally, we hand over the clothes in plastic bags. The customer requested to put 9 items (out of 29 items) and the bed cover  4 items in paper bags, not in plastic bags. The customer mentioned it is his wife’s request. The customer and myself smiled even on this rare situation. How can I forget to hand over the missing 4 items? In mid April, the customer showed up to pick up other clothes and he mentioned 2 shams are missing. Ms. C[redacted], a cashier on that day, answered that we put shams inside the comforter normally and please double check the comforter. Of course, we tried to find out in our store immediately, too. However, we couldn’t find them. On May 2nd, the customer mentioned to Ms. C[redacted] that 2 shams and 1 bed sheet are missing. On May 4th, the customer mentioned to Jay S[redacted] another cashier, that the whole bed sets are missing. I guess something is wrong. Missing items keep changing by time-lapse; mid-April 2 shams >> May 2nd 2 shams and 1 bed sheet >> May 4th the whole bed cover set. This is not to tell the customer is a liar. This is what I did and what I got reports from Ms. C[redacted] and Jay Song. The customer is one of valuable customers. The customer has been contacting different persons every time and there might be a language barrier on top of it. The customer and we may use different terminologies to describe the missing items. I remember I cleaned the red shams and bed sheet several times. I would like to settle this complaint with the customer if it is reasonable. I would appreciate it if you would consider this case favorably. Sincerely yours,  Young Hoon S[redacted]Owner of My Cleaners, LLC

ID: [redacted]To Whom It May Concern: This is to respond the above case number. I am the owner of My Cleaners, LLC against the customer who is complaining. I handed over the bed sheets, shams, and mattress cover along with other clothes on March 31st, 2016. Please refer...

to Exhibit A. The customer picked up 33 pieces after paying $183.05 with his credit card. Please refer to Exhibit B. The missing items what customer argues are 4 pieces; 1 mattress cover, 1 bed sheet, 2 shams. The other 29 items are skirts, shirts, blouses, slacks, sweaters, blazers, pants, and shorts. The 29 items are totally different from the missing 4 items. It would be very easy for the customer to identify my mistake if any happened.  Normally, I double counted before customers’ pick-up. I counted 33 pieces. The customer requested something special when he picked them up. Normally, we hand over the clothes in plastic bags. The customer requested to put 9 items (out of 29 items) and the bed cover  4 items in paper bags, not in plastic bags. The customer mentioned it is his wife’s request. The customer and myself smiled even on this rare situation. How can I forget to hand over the missing 4 items? In mid April, the customer showed up to pick up other clothes and he mentioned 2 shams are missing. Ms. C[redacted], a cashier on that day, answered that we put shams inside the comforter normally and please double check the comforter. Of course, we tried to find out in our store immediately, too. However, we couldn’t find them. On May 2nd, the customer mentioned to Ms. C[redacted] that 2 shams and 1 bed sheet are missing. On May 4th, the customer mentioned to Jay S[redacted] another cashier, that the whole bed sets are missing. I guess something is wrong. Missing items keep changing by time-lapse; mid-April 2 shams >> May 2nd 2 shams and 1 bed sheet >> May 4th the whole bed cover set. This is not to tell the customer is a liar. This is what I did and what I got reports from Ms. C[redacted] and Jay Song. The customer is one of valuable customers. The customer has been contacting different persons every time and there might be a language barrier on top of it. The customer and we may use different terminologies to describe the missing items. I remember I cleaned the red shams and bed sheet several times. I would like to settle this complaint with the customer if it is reasonable. I would appreciate it if you would consider this case favorably. Sincerely yours,  Young Hoon S[redacted]Owner of My Cleaners, LLC

Dear Revdex.com,As [redacted] mentioned, they were our customer for years and have been good customers, that means we have been honest to them and did our job.Now they are saying we are lying.If we made mistake we will make it right but we did not make mistake. Customer came and picked up the items. Customer signed the payment receipt and have picked up receipt too which I attached to the first response.

I don't accept the response because  they are still not getting the right items lost. We lost 2 RED SILK PILLOWS, QUEEN RED SILK SHEETS AND 1 RED SILK TOP SHEET. Theykeep insisting it was part of the batch we got but it's not there.  I work in healthcare and it's possible to make mistakes with patients, so I can't accept that they can't possibly make a mistake and lose our sheets.
 
They have stonewalled our attempts to get them to admit they lost out items ( I am attaching a voice mail message that basically says " sorry, tough luck, we can't help you "
 
The only way this will be resolved is if we are reimbursed to cover our sheets or to replace us the items they lost. Again, we have no reason to lie, we have been good customers
for years and have had no problems. We just can't let this go since they lost our items and won't take responsibility.

Review: On 2/6/2016, I dropped of 2 pair pants and 4 shirts to "My Cleaners" to have the pants dry cleaned and shirts pressed, on 2/10/2016 I picked up my clothes up from "My Cleaners", approximately on week later I wore one of the shirts, during the course of that day I slightly raised both arms at the elbow and both sleeves of the shirt tore at the elbows simultaneously. I wore the shirt by "My Cleaners" that day to show them, they called to another place that actually do the pressing to explain the problem. During my visit I explained to them that the shirt was pressed with too much heat which caused both sleeves to tear, and also let them know that the shirt was barely worn. They didn't want to take responsibility and told me that they would give me a call and determine what action would be taken, as of today 2/27/2016 I haven't received a call from them.Desired Settlement: I want them to take responsibility and replace the shirt.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by My Cleaners regarding complaint ID [redacted].

Regards,

Review: They ruined a vintage dress I brought in for cleaning. I tried to explain to the woman that the fabric was very old. She said it was stained. I said yes and I understood if she could not get that out. When I picked it up she did not show me the damage until I paid her and looked at the dress. It appeared that bleach splattered on the fabric and also on the new fabric that was attached. They destroyed the dress and would not take responsibility. I went in a second time and asked to speak to the boss. He was not available. I again told her they ruined this dress and she denied it. I have a picture before I brought it and a pictures after they had it. It's disgusting and again she started blaming me for bringing it in. If they knew they couldn't clean it they should have not taken it! Eventually we were screaming at each other. Never did she apologize for destroying this vintage baptism gown. And she did not return the $12.00 they charged for destroying this dress.Desired Settlement: Would like the Revdex.com to contact this business and let them know they should take responsibility for the damage and bring it to the customers attention before they take the money. These people just don't care, they just want the money. I would like my $12 back and restitution for destroying a vintage dress that is irreplaceable. I would like this woman at the counter to take some customer service course to learn how to be honest and take responsibility for any damage they create.