My Custom Xbox

Review: On July 14th I placed an order with My Custom Xbox for amount of $28.94 my order number is [redacted]. I received an email from [redacted] on July 22nd stating "Bleach button kits are no longer in stock. I can send another item or refund you, please let me know what you would like to do." I responded back July 23rd asking if there were different colors available. On July 25th she replied back that no other colors were available, I immediately replied back then to refund me my money. On July 27th she replied back to me "Thank you for your response, I will give to the owner to process refund."

It has been 6 weeks since I placed my order and I never received the items I ordered and still have not received my refund of $28.94. The company is impossible to get in touch with by phone. I have left four messages on ###-###-#### and no one has called me back. They have not responded to my emails that I sent on July 29th, August 13th and August 16th asking for a refund.

Thank you, [redacted]

###-###-####(cell)Desired Settlement: I feel that the business needs to refund the full amount charged to my credit card of $28.94. They charged my credit card and never shipped the items that I ordered. I have made multiple requests to PLEASE credit back my account and they will not reply back to me!

Review: Order Placed: May 3, 2013 at 6:34:00 PM PST It is 5/29/13 I have yet to received my product I was charged for:Order date: 05/03/2013Order#: [redacted]Shipping to: [redacted] Items Ordered: Price: Status: 1 of : CUSTOM PAINT MASK [Customer Name:[redacted]][Customer Email:[redacted].comah][Customer Phone:###-###-####][Shipping Address:[redacted] Mount Pleasant, TX, 75455][Additional Paintmask:Call of Duty: Black Ops - Font][Paintmask Theme:G-Bag Nation][Enter ideas here:https://www.facebook.com/photo.php?fbid=2[redacted]&set=a.2[redacted]7....⇄ Need a paintmask of the text and logo]$38.97 ProcessingIt still shows that it is processing and its been close to a month. I have emailed 4 to 5 times asking about the issue and have still not received a response. I have emailed to cancel my order seeing that I will not be getting it anytime soon. Still no response I have paid $38.97 and no product and want it credited back to me due to lack of product and the worse service I have ever received from them and their partners.Desired Settlement: I want my total in full credited back to my account of $38.97

Business

Response:

Received complaint, send apology note with refund. Copy of refund transaction attached.Thanks for the heads up Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I placed an order with http://www.mycustomcontroller.com on 7/30/2013 for a total of $21.00. I was supposed to receive 3 products through the mail and have not received any sort of contact from the company. When I try to check on the status of my order it simply says that it is processing the order but it has not shipped. It is currently 8/6/2013 and to not have received any sort of reply that it has been shipped is outrageous. That fact that I now find out that there are also numerous people with the same problem as mine only discourages me further.Desired Settlement: At this point all I want is my money back and to forget that I have ever dealt with any sort of business with this company.

Review: JULY 22=ORDERED PRODUCT JULY 24=PRODUCT WAS PAID FOR IN FULL JULY 25=COMPANY EMAILED ME SAYING THEY WERE OUT OF ONE ITEM THAT I HAD ORDERED & WANTED TO KNOW IF I WANTED TO HAVE A REFUND DONE FOR THAT ONE ITEM JULY 26=I RESPONDED TO THEIR EMAIL SAYING YES TO REFUND THE ONE ITEM & SHIP THE REST JULY 27=COMPANY CONFIRMED THEY WOULD PROCESS THE REFUND AUGUST 5=I EMAILED THEM CHECKING ON MY ORDER.....NO RESPONSE FROM THEM AUGUST 21=I EMAILED THEM AGAIN TO CHECK ON MY ORDER.....AGAIN NO RESPONSE FROM THEM AUGUST 26=I EMAILED AGAIN CHECKING ON MY ORDER.....AGAIN NO RESPONSE FROM THEM AUGUST 28=I CALLED THE COMPANY LEFT A MESSAGE FOR THEM TO RETURN MY CALL.....THEY DID NOT CALL BACK AUGUST 29=I CALLED AGAIN LEFT ANOTHER MESSAGE FOR THEM TO RETURN MY CALL.....THEY DID NOT CALL BACK SEPTEMBER 5=I CALLED AGAIN & LEFT ANOTHER MESSAGE FOR THEM TO RETURN MY CALL.....THEY HAVE NOT CALLED BACKDesired Settlement: DELIVERY OF MY PRODUCT PURCHASED OR A FULL REFUND OF ALL ITEMS