My Eye Doctor Plus

Business Response to a Complaint Complaint ID#: [redacted] Company Name: MY EYE DOCTOR PLUS inc Company Contact: [redacted] Company Phone: 502-239- Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Patient/customer ordered Oakley frame from MY EYE DOCTOR PLUS inc, the model frame came to our office (not color patient selected-Camo was actual, I agree) we completed order with polarized prescription sun lenses and did in deed call to notify they where completeThe frame was a shiny black frame same model,patient was told the other is Back ordered but they can wear this frame as a loanerThey agreed, and left office and also wanted to change order to Matte black in which was on Back order(very typical at most Opticals),this is and we tried to accommodate in good faith to order both and give a loaner frame at no charge for shippingWe did not order incorrect frame(not true) as in her other statement it states acknowledgement that both where on back order? [redacted] also called asking for me and using profanity in which I have zero tolerance for period! I have been in Optical business since and customer service is always a priority and have a proven track record and followingUnfortunately this was a loss for both parties and wish them well Sent on: 9/17/3:49:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
 
[redacted]
 
 
 My complaint is that I did not ask My Eye Doctor Plus to cut the lenses for any sunglasses except the Camo (which I ordered and these never came in).   Therefore When I returned the Black Gloss Sunglasses (loaner pair, which my son never was able to wear, very bent) after waiting over a month (a reasonable time for any back order and they didn't know how long it would take) I should have received a full refund, not been charged for lenses that I never asked him to cut.  In fact, I called before I went to store and the lady who answered said she understood that the back order was taking a long time and was sorry for any inconvenience and I told her I didn't think my son wanted to wait any longer and that I would be in for a refund and she said ok.  What I should have done, when he refused to refund the money for the lenses, is to pop out the lenses and take them, because I actually paid for them, at least I would have merchandise for money spent!
He should take the loss because I never asked him to cut lenses for glasses other than the Camo.  They should have never called me and said your glasses are here, if the Camo pair had not arrived.  If Oakley sent the Black pair instead of the Camo, how could the Camo still have been on back order? 
Any Good Business, would have offered a refund for the inconvenience of having the customer waiting so long for a product on back order with no possible arrival date in sight. It's called Customer Satisfaction!  
  If Camo glasses had come in and he had cut the lenses for these, we wouldn't be having a problem right now.
Bottom line:  I paid for lenses that I never asked them to cut and walked out of the store with no product.  I would like either the lenses or a refund!

Business Response to a Complaint



Complaint ID#:


[redacted]




Company Name:


MY EYE DOCTOR PLUS inc

...




Company Contact:


[redacted]




Company Phone:


502-239-6789




Company Email:


[redacted]




Person Who Sent the Complaint:


[redacted]




Staff Member:




Response:
Patient/customer ordered Oakley frame from MY EYE DOCTOR PLUS inc, the model frame came to our office (not color patient selected-Camo was actual, I agree) we completed order with polarized prescription sun lenses and did in deed call to notify they where complete. The frame was a shiny black frame same model,patient was told the other is Back ordered but they can wear this frame as a loaner. They agreed, and left office and also wanted to change order to Matte black in which was on Back order(very typical at most Opticals),this is normal and we tried to accommodate in good faith to order both and give a loaner frame at no charge for shipping. We did not order incorrect frame(not true) as in her other statement it states acknowledgement that both where on back order? [redacted] also called asking for me and using profanity in which I have zero tolerance for period! I have been in Optical business since 1987 and customer service is always a priority and have a proven track record and following. Unfortunately this was a loss for both parties and wish them well.
Sent on: 9/17/2014 3:49:36 PM