I do not have a written quoteThe vet , [redacted] , gave me the quote verbally I did follow up,with an email confirming that the $ [redacted] included tax but the reply says, 'if you got,a quote for $ [redacted] it includes tax', so that doesn't really prove itThe vet admitted she had told me $*** on the phone but had a bunch of excuses as to why it had to be more nowI will attach the email I received back
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. They have agreed to refund some money to me. It is not entirely what I requested but I think it is all they will do and it is not worth the effort to pursue it more. Lessons learned.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The vet clinic had my number and e-mail and did not try to contact me to find out if I approved of any more treatments than we discussed on the *** morning after the dogs were brought to the clinicFurthermore *** *** told me the bill would be $*** if I was able to pick up the dogs on the *** but $*** if I picked them up on the *** which is when I picked them upShe was very clear on this, the extra night was included in the $*** quoteI repeated to her that I would be paying $*** if I picked the dogs up *** morning and she confirmed thisI would expect to be contacted if the quote was changing for any reasonI was not contacted at all between *** morning and *** morningThey obviously took the attitude that money was no object. [Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I do not have a written quote. The vet , [redacted], gave me the quote verbally. I did follow up,with an email confirming that the $[redacted] included tax but the reply says, 'if you got,a quote for $[redacted] it includes tax', so that doesn't really prove it. The vet admitted she had told me $[redacted]...
on the phone but had a bunch of excuses as to why it had to be more now. I will attach the email I received back.
To Whom It May Concern:
On [redacted] two dogs were presented late in
the day with multiple lacerations to their bodies as a result of a
dog fight that occurred while under the pet sitters care. One dog
had a large laceration to the eye, numerous puncture wounds, and
lacerations on both ears. The other dog came in laterally recumbent
and was unable to stand. There were also multiple lacerations and
puncture wounds on this patient, and this patient was going into
shock. Because of the extent of the injuries to both dogs, IV
catheters were placed and IV fluids were started. Because of the
extent of discomfort and the immediate need to close the wounds, both
patients had to be sedated and required emergency surgery. All
wounds were clipped and cleaned, given injectable antibiotics, and
pain control. A radiograph was taken of the more severely wounded
patient to access the damage. The doctor stayed until after 8 pm
with 2 technicians in an attempt to make sure the dogs got the best
quality care. Over the next few days, pain medications and
antibiotics were given to ensure the healing of both patients. The
complicating factor in this situation was that the owner was out of
town. The doctor was under the impression that she would do what was
needed to make sure that both patients were healing and pain was kept
under control. Numerous things were done to lower the cost,
including; no emergeny exam was charged, no after hours care was
charged, no hospitalization was charged, the owner was charged
boarding prices only even though both patients were critical cases.
The cost difference between the estimate and what was charged was the
use of canned food to try to get the dogs to eat, additional pain
injections because the dogs were in severe pain, and a stronger
antibiotic to avoid infection. There were no excessive or extraneous
charges or procedures performed. The second thing that affected
cost, was that the two patients spent an additional night in the
hospital because the owner was not back yet. The attending doctor
tried to explain the differences in cost, but the owner was
displeased with any of her answers. The clinic owner was called in,
but the owner of the dogs only wanted to hear that she was getting
money back. She refused to hear any explanation about all the work
that was involved to save her two pets. We do our absolute best to
stick to estimates, and the last thing we want is for someone to feel
uncomfortable with their bill. It is by our code of ethics that any
veterinarian would not let an animal suffer if they knowingly felt
the patient was hurting while in our care.
At your service,
Dr. Clara Scott
My Family Vet Owner
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
They have agreed to refund some money to me. It is not entirely what I requested but I think it is all they will do and it is not worth the effort to pursue it more. Lessons learned.
My Family Vet wants to apologize again for the miscommunication between client and clinic. Thank you for allowing us to resolve this matter personally. Please let us know if there is anything further My Family Vet can do for you or your pets.
I do not have a written quoteThe vet , [redacted] , gave me the quote verbally I did follow up,with an email confirming that the $ [redacted] included tax but the reply says, 'if you got,a quote for $ [redacted] it includes tax', so that doesn't really prove itThe vet admitted she had told me $*** on the phone but had a bunch of excuses as to why it had to be more nowI will attach the email I received back
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. They have agreed to refund some money to me. It is not entirely what I requested but I think it is all they will do and it is not worth the effort to pursue it more. Lessons learned.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The vet clinic had my number and e-mail and did not try to contact me to find out if I approved of any more treatments than we discussed on the *** morning after the dogs were brought to the clinicFurthermore *** *** told me the bill would be $*** if I was able to pick up the dogs on the *** but $*** if I picked them up on the *** which is when I picked them upShe was very clear on this, the extra night was included in the $*** quoteI repeated to her that I would be paying $*** if I picked the dogs up *** morning and she confirmed thisI would expect to be contacted if the quote was changing for any reasonI was not contacted at all between *** morning and *** morningThey obviously took the attitude that money was no object. [Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I do not have a written quote. The vet , [redacted], gave me the quote verbally. I did follow up,with an email confirming that the $[redacted] included tax but the reply says, 'if you got,a quote for $[redacted] it includes tax', so that doesn't really prove it. The vet admitted she had told me $[redacted]...
on the phone but had a bunch of excuses as to why it had to be more now. I will attach the email I received back.
To Whom It May Concern:
On [redacted] two dogs were presented late in
the day with multiple lacerations to their bodies as a result of a
dog fight that occurred while under the pet sitters care. One dog
had a large laceration to the eye, numerous puncture wounds, and
lacerations on both ears. The other dog came in laterally recumbent
and was unable to stand. There were also multiple lacerations and
puncture wounds on this patient, and this patient was going into
shock. Because of the extent of the injuries to both dogs, IV
catheters were placed and IV fluids were started. Because of the
extent of discomfort and the immediate need to close the wounds, both
patients had to be sedated and required emergency surgery. All
wounds were clipped and cleaned, given injectable antibiotics, and
pain control. A radiograph was taken of the more severely wounded
patient to access the damage. The doctor stayed until after 8 pm
with 2 technicians in an attempt to make sure the dogs got the best
quality care. Over the next few days, pain medications and
antibiotics were given to ensure the healing of both patients. The
complicating factor in this situation was that the owner was out of
town. The doctor was under the impression that she would do what was
needed to make sure that both patients were healing and pain was kept
under control. Numerous things were done to lower the cost,
including; no emergeny exam was charged, no after hours care was
charged, no hospitalization was charged, the owner was charged
boarding prices only even though both patients were critical cases.
The cost difference between the estimate and what was charged was the
use of canned food to try to get the dogs to eat, additional pain
injections because the dogs were in severe pain, and a stronger
antibiotic to avoid infection. There were no excessive or extraneous
charges or procedures performed. The second thing that affected
cost, was that the two patients spent an additional night in the
hospital because the owner was not back yet. The attending doctor
tried to explain the differences in cost, but the owner was
displeased with any of her answers. The clinic owner was called in,
but the owner of the dogs only wanted to hear that she was getting
money back. She refused to hear any explanation about all the work
that was involved to save her two pets. We do our absolute best to
stick to estimates, and the last thing we want is for someone to feel
uncomfortable with their bill. It is by our code of ethics that any
veterinarian would not let an animal suffer if they knowingly felt
the patient was hurting while in our care.
At your service,
Dr. Clara Scott
My Family Vet Owner
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
They have agreed to refund some money to me. It is not entirely what I requested but I think it is all they will do and it is not worth the effort to pursue it more. Lessons learned.
My Family Vet wants to apologize again for the miscommunication between client and clinic. Thank you for allowing us to resolve this matter personally. Please let us know if there is anything further My Family Vet can do for you or your pets.
At your service,
The team at My Family Vet