The My Guys Movers team seem wonderful! The estimate guy, Terry, was super friendly and professional. He really worked with us. The packers were amazing. So efficient and professional, and great at what they do! I feel so happy that we went with this company!
Dear [redacted] : On the Local Moving Invoice Uniform Bill of Lading (paperwork attached), the customer opted for the free valuation coverage that carries a $deductibleBased on the estimate by [redacted] Restoration, the repair would’ve cost $which falls below the $deductibleAs a gesture of good will, the sales rep from My Guys Moving paid the customer $(check image available on request) when they agreed to split repair estimate of $The case was closed by the insurance adjusterPlease let me know if there is anything you'd like me to provideSincerely,Brendan B***My Guys Moving & Storage, Inc[redacted] **Sterling, VA ***
The reason four guys showed up was because Ruben and his crew had a four-man job after the [redacted] ’s moveThe customer was told that the fourth man could wait in the truck or help, but either way they would only be charged for menSee signed Final Invoice/Bill of Lading [See attached]The customer was happy with the move and gave all the guys tips which they gave to the fourth guyThe customer wrote on Job Completion Checklist, “Ruben and his team were fantasticExcellent move that exceeded expectations!” [See attached]The damage claim for the hardwood was denied because it was located in the kitchen, and the crew never went in that roomThey were told to put all kitchen items in the dining roomAdditionally, the blue in the picture looks like a pre-existing condition [See attached]Finally, the customer has disputed the credit card charge and the company has not been paid
No items were listed as damaged, broken or missing on the Move Completion ChecklistPlease see attached PDFIn the comments, it was stated, "Fantastic Crew!! They were the best." As for being "overcharged for time," the Bill of Lading showed a start time of 8:00am, but the customer says it was 8:30amThe company’s claims process requires a signed release to issue any form of payment, but in the spirit of conciliation, the $refund has been approved without requiring a signed release to close this complaint
We received the claim form & required documentation on Feb.26th After review by management, the settlement amount was verified and the release form was emailed the customer
Dear Revdex.com, We did our best to please this customerThe original estimate did not request a full pack (see attached paperwork for boxes requested vsboxes used)The crew had no way of knowing to bring that many boxesThere was a miscommunication on the crib box and the number of wardrobe boxesWe apologized for the inconvenience, and once the oversight was realized, a box delivery was made in time to not hinder the moversA second truck was provided at no additional costThe crew leader conducted a final walk-through with the homeowner who instructed him to leave behind certain itemsThe second truck had plenty of room for the items that were left behindAfter the move was completed, a review was conducted after a complaint was receivedUpon learning that items were left behind, the CEO offered to transport the items to Pennsylvania at no chargeThe homeowner then informed the company that the remaining items had been given awayWe are very sorry that we were unable to please this customer Sincerely, Brendan B***
An error was made in the calculation of charges and the person auditing the order charged the extra $30.00 to the card The card charged was refunded $30.00 yesterday, the credit card number has been deleted from the customer file. We now consider this matter... closed. If you have any questions, please feel free to contact me. Respectfully, Joe R [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Date: Mon, Jul 25, at 9:AMSubject: Resubmitting pictures for [redacted] To: [redacted] B [redacted] < [redacted] >, [redacted] I am rejecting the offer because:They have offered no resolution They only said they did not get these pictures I emailed these three exact pictures to [redacted] on June Once againI am not disputing the fact that the movers moved us efficiently, I am disputing the fact that they caused damage to our hardwoods and a wall and wont take responsibility We saw the damage five minutes after the movers left It was when we walked back into the house after saying goodbye to the movers I immediately called My Guys and spoke to Allen and reported the damage He then passed me on to [redacted] Regards, [redacted]
We conduct over moves per year This is the first time this complaint has been raised in the 30,plus moves we have conducted over the past years An error was made in this case, and the offending employee was written up and the personnel file was noted Also, the offending employee is on probation for a day period, and will terminated if there is any recurrence of this natureRespectfully, Joe R [redacted]
Dear [redacted] ,We apologize for the lack of response to your initial complaintWe’re not sure where the communication broke down on our end.To resolve these issues, please contact the appropriate company:Carpet Cleaning > My Guys Moving & StoragePlease submit your carpet cleaning receipts to our customer care representative, [redacted] W***, at [redacted] @myguysmoving.com.Damaged Lamp > [redacted] ***Use your account number [redacted] to file a damage claim for your [redacted] lamp with [redacted] ***, long distance carrier, online at [redacted] Once again, we apologize for the delayed response and subsequent inconvenience.Sincerely,Brendan B***My Guys Moving & Storage
Dear [redacted] : On the Local Moving Invoice Uniform Bill of Lading (paperwork attached), the customer opted for the free valuation coverage that carries a $deductibleBased on the estimate by [redacted] Restoration, the repair would’ve cost $which falls below the $deductibleAs a gesture of good will, the sales rep from My Guys Moving paid the customer $(check image available on request) when they agreed to split repair estimate of $The case was closed by the insurance adjusterPlease let me know if there is anything you'd like me to provideSincerely,Brendan B***My Guys Moving & Storage, Inc[redacted] **Sterling, VA ***
The reason four guys showed up was because Ruben and his crew had a four-man job after the [redacted] ’s moveThe customer was told that the fourth man could wait in the truck or help, but either way they would only be charged for menSee signed Final Invoice/Bill of Lading [See attached]The customer was happy with the move and gave all the guys tips which they gave to the fourth guyThe customer wrote on Job Completion Checklist, “Ruben and his team were fantasticExcellent move that exceeded expectations!” [See attached]The damage claim for the hardwood was denied because it was located in the kitchen, and the crew never went in that roomThey were told to put all kitchen items in the dining roomAdditionally, the blue in the picture looks like a pre-existing condition [See attached]Finally, the customer has disputed the credit card charge and the company has not been paid
No items were listed as damaged, broken or missing on the Move Completion ChecklistPlease see attached PDFIn the comments, it was stated, "Fantastic Crew!! They were the best." As for being "overcharged for time," the Bill of Lading showed a start time of 8:00am, but the customer says it was 8:30amThe company’s claims process requires a signed release to issue any form of payment, but in the spirit of conciliation, the $refund has been approved without requiring a signed release to close this complaint
We received the claim form & required documentation on Feb.26th After review by management, the settlement amount was verified and the release form was emailed the customer
Dear Revdex.com, We did our best to please this customerThe original estimate did not request a full pack (see attached paperwork for boxes requested vsboxes used)The crew had no way of knowing to bring that many boxesThere was a miscommunication on the crib box and the number of wardrobe boxesWe apologized for the inconvenience, and once the oversight was realized, a box delivery was made in time to not hinder the moversA second truck was provided at no additional costThe crew leader conducted a final walk-through with the homeowner who instructed him to leave behind certain itemsThe second truck had plenty of room for the items that were left behindAfter the move was completed, a review was conducted after a complaint was receivedUpon learning that items were left behind, the CEO offered to transport the items to Pennsylvania at no chargeThe homeowner then informed the company that the remaining items had been given awayWe are very sorry that we were unable to please this customer Sincerely, Brendan B***
An error was made in the calculation of charges and the person auditing the order charged the extra $30.00 to the card The card charged was refunded $30.00 yesterday, the credit card number has been deleted from the customer file. We now consider this matter... closed. If you have any questions, please feel free to contact me. Respectfully, Joe R [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Date: Mon, Jul 25, at 9:AMSubject: Resubmitting pictures for [redacted] To: [redacted] B [redacted] < [redacted] >, [redacted] I am rejecting the offer because:They have offered no resolution They only said they did not get these pictures I emailed these three exact pictures to [redacted] on June Once againI am not disputing the fact that the movers moved us efficiently, I am disputing the fact that they caused damage to our hardwoods and a wall and wont take responsibility We saw the damage five minutes after the movers left It was when we walked back into the house after saying goodbye to the movers I immediately called My Guys and spoke to Allen and reported the damage He then passed me on to [redacted] Regards, [redacted]
We conduct over moves per year This is the first time this complaint has been raised in the 30,plus moves we have conducted over the past years An error was made in this case, and the offending employee was written up and the personnel file was noted Also, the offending employee is on probation for a day period, and will terminated if there is any recurrence of this natureRespectfully, Joe R [redacted]
Dear [redacted] ,We apologize for the lack of response to your initial complaintWe’re not sure where the communication broke down on our end.To resolve these issues, please contact the appropriate company:Carpet Cleaning > My Guys Moving & StoragePlease submit your carpet cleaning receipts to our customer care representative, [redacted] W***, at [redacted] @myguysmoving.com.Damaged Lamp > [redacted] ***Use your account number [redacted] to file a damage claim for your [redacted] lamp with [redacted] ***, long distance carrier, online at [redacted] Once again, we apologize for the delayed response and subsequent inconvenience.Sincerely,Brendan B***My Guys Moving & Storage