My Gym Scranton

Review: I was being charged $20/month. Without notifying me, they started charging me $60/month. When I asked them about this, they told me they would refund my money and charge me $20 for the current month and then charge me $60 going forward. I asked them to refund my entire $60 because I had a gift certificate to use. They only refunded $40, but also took the gift certificate. I have been trying to call the owner, [redacted], for several weeks but have not been able to get in touch with her.Desired Settlement: I would like My Gym to refund the remaining $20 that they owe me.

Business

Response:

Client was made aware of the price increase months before her tuition was increased. There were announcements In both December and January stating that if anyone did not want to be billed the additional tuition they would need to fill out a cancellation form. The client decided to continue with the knowledge that once her daughter turned 7 months her tuition would increase. After her tuition payment had been process, the client stated, that she was unaware of the price increase. So to be fair she was issued a $40 refund. She was told again that the next month would be $60 and if she wished to not continue she needed to fill out a cancellation form. We would not issue her the remaining balance of $20 because that was her tuition payment for the months of January/February. After we thought this issue was resolved the client called again demanding that we refund the $20 because she had a gift certificate. She was told that once she presented the gift certificate to us we would apply it to her account. The client was called several times and emailed. At the present time the client and 1 have talked and as far as I can tell these issues have been resolved,