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My Healthy CBD Products

Unknown, Denver, Colorado, United States, 80210

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My Healthy CBD Products Reviews (%countItem)

I followed a Facebook ad for a free 100 dollar Home Depot gift card for completing a survey online. After completing the survey and thinking I'd get my card I was told I needed to buy 1 of 6 items to get my card. Of the 6 choices I chose the cheapest item which was a 4.95 bottle of CBD oil. So I gave my cc info and mailing address thinking I'd get my card. Then I was told I had to buy one item from a second list to get my card. That's when I realized this was not on the up and up and likely a scam so I exited the order form thinking I only lost 5 bucks. 2 weeks later I get a charge to my account for 95 dollars for my "subscription" that I knew nothing about. I called them (call center in India) and asked to cancel subscription and refund the $95.00 charges because I knew nothing about it. I was told a refund was not possible. I believe this is part of some kind of scam. Why would anyone pay 100 dollars for a free 100 dollar gift card????? I asked to speak to a supervisor and was told that none were available. She said she could give me a 60% discount on my future subscription! I told her this whole thing was misleading, false advertising and a scam. No response so I hung up. The number I called was .

My Healthy CBD Products Response • Aug 10, 2020

Hi,

Our customer service team has fully refunded the customer, and we are investigating what happened with the initial sale of the product. Please let us know if you need anything else from us.

Thanks

Customer Response • Aug 10, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I ordered cbd oil on line when I saw a well known figure (forgot name) said the product really works. I selected the sample order with only shipping cost of $4.95. I gave my credit card info, where to ship, then another product popped up. I wanted to get rid of the info on second product. I realized something was wrong, but could not cancel the order and it just went thru. I was not able to go back to cancel. On my credit card statement in May, the shipping charge for 2 items showed up. #1 lfe*healthy 8883402258 CA for $4.95. #2 fitshapecleanse,com 8664951685 TX for $5.95. I received in the mail a bottle of cbd oil and cbd Isolate (pills). I thought that was it.
In June's credit card statement, there were charges of $95.21 from lfe*healthy and $89.44 from fitshapecleanse.com. My credit card company notified me that those might be fraudulent charges. Said I need to cancel the credit card that was used to stop these charges from recurring. I was then issued a replacement card with a new number. Eventually Citbank credited me for the 2 charges. But now Citibank charged me again for $95.21 saying I received the product and I made an agreement with the company which is not true. I never received any further products other than the ones I paid for shipping costs. The tactic that these companies use is very deceiving and should not be allowed to operate the way they do. They are preying on consumers like me. This has caused me a lot of grieve to try to resolve the problem. Their products are very expensive, I would never order such expensive products if they were clear on the cost. I just wanted to try a sample. Please help, thanks!

My Healthy CBD Products Response • Aug 04, 2020

Hi,

We have fully refunded the customer, and she will not be charged again. Please let us know if there is anything else we can do to help.

Sincerely

Customer Response • Aug 09, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely,

***

PS I so appreciate your help. Your group is amazing to help me with getting my dispute amount back so quickly. I could not have taken care of this very disturbing issue by myself. I hope this company will discontinue their dishonest tactic and other consumers like myself will not fall trap to them.

On 7/17/20 I ordered a CBD Oil because it was paying only shipping. I ordered by phone from the website, I explained to customer service person that I did not intend on ordering the 2 other products, and that it was misleading because it shows other bottles of merchandise, but has a big arrow that uses up the screen that says continue with order, then it shows the other bottle and says continue with order. I did not press that I wanted them , just pressed the arrow to continue with my order. Then it asked for payment information. I filled it in, thinking it would simply verify my order and allow me to continue with payment. It did not. It added on the 2 bottles and charged me for all of it! There was no way to backtrack and change anything! I went back to the website and checked how this could of happened. Then I saw that if I had scrolled down I would of seen a small box to check if I did not want this product! How tricky is that! I immediately thought I was just ripped off. I also then read that they would charge $84.00 each and I would they would automatically take this money out if not cancelled within 14 days! This wasn't on the advertisement, I only saw it later! I felt mislead.
I received my order by *** on July 23. It contained the CBD oil, and the 2 bottles I did not order. I called the company trying to send the bottles back and argued for 38 min. to get them cancelled! I also let them know my advertising complaints. They finally cancelled it on 7/30/20.

My Healthy CBD Products Response • Aug 05, 2020

Hi,

I can confirm the customer will not be billed anything further. We have also refunded her shipping charges, which should appear back on her original form of payment in 3 business days.

Please let me know if there is anything else I can help with.

Sincerely

I ordered CBD oil online the ad said free to try just pay shipping of 4.99
So I paid it then all of sudden another page popped up and said I would be billed every month for 96.00 so the following morning I called the 855 number in the email confirmation and asked to cancel my order. I thought they cancelled it that day but today 96.00 dollars was stolen from my unemployment account from them, so I called again for refund and after having a very long conversation with them they only refund me 30% of 96.00.I feel this was there mistake because I did cancel the month previously,I have medical problems that do not allow me to take this product as I explained this to them.

Customer Response • Jul 25, 2020

This is all I have the small box did not have return address on it. And when I went back to find website it was gone. I'm apologize that I cannot give you information .but I have provided phone number and email address on original complaint .
Thank you

My Healthy CBD Products Response • Jul 28, 2020

Hi,

We have issued the full refund for the purchase. Please allow 3-5 business days for the refund to appear back on the original form of payment. There will be no further charges.

Thank You.

Customer Response • Jul 28, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely,

***
I would like for this company to provide there payment process more clearly on there online ads and not to give false claims like there product was made with the help of Dr. OZ AND other well known doctors from television. Thank You for your help with my issues.

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