My Healthy Fitness Plan

At My Healthy Fitness Plan, every customer is given the right to try their first day trial of our virtual fitness training websiteAfter the first day trial period if the customer is unsatisfied with their product, they are to contact customer service to notify a request for cancellationIf the customer continues with their subscription after the days, they are automatically billed for their monthly subscription on the 30th day and then automatically billed every days thereafter to keep this website open and activeThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card informationAs per the customer's request, we have already issued a refund on 02/18/for both charges of $The account was cancelled as well on 02/18/If you have any other questions, feel free to contact us againThank you

We need the customer to properly review our previous action, as to we have already taken the action being requestedBoth charges of $have already been issued upon her first requestThank you

At My Healthy Fitness Plan, every customer is given the right to try their first 30 day trial of our virtual fitness training website. After the first 30 day trial period if the customer is unsatisfied with their service, they required to contact customer service no later than the last day of your... most recent subscription charge to avoid being billed for the next 30 day subscription renewal. If the customer continues with their subscription after the 30 days, they are automatically billed for their monthly subscription on the 30th day. The customer will then also be automatically billed every 30 days thereafter to keep this website open and active. The customer has the ability to cancel at anytime by calling customer service or emailing [redacted] . The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information. As per the request of the customer, we refunded the two charges of $22.63 upon contacting our company. This matter has already been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Only for one charge of I feel your company owes me the other The service of your company was never wanted nor did I have knowledge that I was being charged for the serviceI should be owed the money that was never supposed to go to your company in the first placeI would of been happy to pay the amount if I asked for your service.
Regards,
*** ***

At My Healthy Fitness Plan, every customer is given the right to try their first day trial of our virtual fitness training websiteAfter
the first day trial period if the customer is unsatisfied with their service, they required to contact customer service no later than the last day of your most recent subscription charge to avoid being billed for the next day subscription renewal. If the customer continues with their subscription after the days, they are automatically billed for their monthly subscription on the 30th dayThe customer will then also be automatically billed every days thereafter to keep this website open and activeThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information.
We have refunded the charge due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders Terms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. http://myhealthyfitnessplan.com/ and below is a brief explanation of our terms and conditions.
My Healthy Fitness Plan Terms and Conditions:
Try My Healthy Fitness Plan absolutely free, just pay a small account setup feeYour credit card will be charged $for account setup for a Month Subscription to MyHealthyFitnessPlan.com You will have days from your original order date to decide if My Healthy Fitness Plan is right for youIf you are enjoying My Healthy Fitness Plan do nothing and at the end of your first day subscription period you will be charged the low rate of only $Approximately days from your original purchase date and every days thereafter your subscription will be renewed for another day subscription of MyHealthyFitnessPlan.com and your credit card on file will be billed for $You may cancel your membership at any time by simply contacting customer servicePlease note that, most customers see most noticeable results by using My Healthy Fitness Plan consistently for monthsYou may contact our customer service department via postal mail, email, or by using our toll free phone numberCustomer Service: Customer service hours are 8am - 4pm, Monday through Friday (USA-Pacific Standard Time).I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.By placing Your order You agree that we can charge Your credit card for the applicable subscription amount, and You agree to pay such amount regardless of whether You cancel Your order in a timely fashion or not

At My Healthy Fitness Plan, every customer is given the right to try their first 30 day trial of our virtual fitness training website. After the first 30 day trial period if the customer is...

unsatisfied with their product, they are to contact customer service to notify a request for cancellation. If the customer continues with their subscription after the 30 days, they are automatically billed for their monthly subscription on the 30th day and then automatically billed every 30 days thereafter to keep this website open and active. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information. As per the customer's request, we have already issued a refund on 02/18/2014 for both charges of $22.63. The account was cancelled as well on 02/18/2014. If you have any other questions, feel free to contact us again. Thank you.

We need the customer to properly review our previous action, as to we have already taken the action being requested. Both charges of $22.63 have already been issued upon her first request. Thank you.

We have refunded the amount requested prior to this complaint. To verify, the customer was sent an email regarding the refund that has been issued as of 5/15/2014.  The customer has been refunded $22.63, for verification, the transaction ID code is: [redacted]. If there are any...

further questions, feel free to contact us:Monday - Friday7am - 4pmSaturday - Sunday8am - 12pm*Business Hours are Pacific Time*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At My Healthy Fitness Plan, every customer is given the right to try their first 30 day trial of our virtual fitness training website. After the first 30 day trial period if the customer is unsatisfied with their service, they required to contact customer service no later than the last day of your...

most recent subscription charge to avoid being billed for the next 30 day subscription renewal. If the customer continues with their subscription after the 30 days, they are automatically billed for their monthly subscription on the 30th day. The customer will then also be automatically billed every 30 days thereafter to keep this website open and active. The customer has the ability to cancel at anytime by calling customer service or emailing [redacted]. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information. As per the request of the customer, we refunded the two charges of $22.63 upon contacting our company. This matter has already been resolved.

At My Healthy Fitness Plan, every customer is given the right to try their first 30 day trial of our virtual fitness training website. After the first 30 day trial period if the customer is...

unsatisfied with their service, they required to contact customer service no later than the last day of your most recent subscription charge to avoid being billed for the next 30 day subscription renewal. If the customer continues with their subscription after the 30 days, they are automatically billed for their monthly subscription on the 30th day. The customer will then also be automatically billed every 30 days thereafter to keep this website open and active. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information. 
We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. https://lacremeskincare.com/ and below is a brief explanation of our terms and conditions. 
My Healthy Fitness Plan Starter Package
Try My Healthy Fitness Plan absolutely free, just pay a small account setup fee. Your credit card will be charged $1.95 for account setup for a 1 Month Subscription to MyHealthyFitnessPlan.com You will have 30 days from your original order date to decide if My Healthy Fitness Plan is right for you. If you are enjoying My Healthy Fitness Plan do nothing and at the end of your first 30 day subscription period you will be charged the low rate of only $22.63. Approximately 30 days from your original purchase date and every 30 days thereafter your subscription will be renewed for another 30 day subscription of MyHealthyFitnessPlan.com and your credit card on file will be billed for $22.63. You may cancel your membership at any time by simply contacting customer service. Please note that, most customers see most noticeable results by using My Healthy Fitness Plan consistently for 3 months. You may contact our customer service department via postal mail, email, or by using our toll free phone number. Customer Service: Customer service hours are 8am - 4pm, Monday through Friday (USA-Pacific Standard Time).

Review: I was trying to purchase a product online. My healthy fitness plan attached itself to the website and I was unable to proceed with my purchase of my preferred product. I could not get by this attachment. My husband said it's only 1.95. Pay the 1.95 and move on. Having no idea this would lead to a 22.63 charge every month here after. I disputed the charges with my bank not knowing what the charges were for. Never having seen anything from this company. They came back with all this imformation about the transaction and my server information. This is a deceptive practice and if not illegal it should be.Desired Settlement: stop their website from attaching to other websites . this is forcing consumers to sign for something they don't want, or need.

Business

Response:

At My Healthy Fitness Plan, every customer is given the right to try their first 30 day trial of our virtual fitness training website. After the first 30 day trial period if the customer is unsatisfied with their service, they required to contact customer service no later than the last day of your most recent subscription charge to avoid being billed for the next 30 day subscription renewal. If the customer continues with their subscription after the 30 days, they are automatically billed for their monthly subscription on the 30th day. The customer will then also be automatically billed every 30 days thereafter to keep this website open and active. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information.

I would give this company 5 stars for customer service.

Review: The company did not disclose openly that when I signed up for their fitness website, they were going to automatically charge me $22.63 every month after the first 30 days. When I noticed the charge on my credit card, I contacted them immediately. They refused to remove the charge even though I have not used the service.Desired Settlement: Refund me $22.63.

Business

Response:

We have refunded the amount requested prior to this complaint. To verify, the customer was sent an email regarding the refund that has been issued as of 5/15/2014. The customer has been refunded $22.63, for verification, the transaction ID code is: [redacted]. If there are any further questions, feel free to contact us:Monday - Friday7am - 4pmSaturday - Sunday8am - 12pm*Business Hours are Pacific Time*

Review: This company has collected three unauthorized payments from my checking account.Desired Settlement: I am asking for a total of $44.49 refund to my checking account

Business

Response:

At My Healthy Fitness Plan, every customer is given the right to try their first 30 day trial of our virtual fitness training website. After the first 30 day trial period if the customer is unsatisfied with their product, they are to contact customer service to notify a request for cancellation. If the customer continues with their subscription after the 30 days, they are automatically billed for their monthly subscription on the 15th day and then automatically billed every 30 days thereafter to keep this website open and active. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information. At this time the customer has been charged the discounted price of $14.83 four times for their monthly recurring membership of My Healthy Fitness Plan. We have cancelled the account from any further billing as of today's date. As a courtesy we can refund all charges of $14.83, totaling $59.32. It takes approximately 3-7 business days for a refund to process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Review: The company did not disclose openly that when I signed up for their fitness website, they were going to automatically charge me $22.63 every month after the first 30 days. When I noticed the charge on my credit card, I attempted to contacted them immediately. After three phone calls of a minimum of 10 minutes each no one answered the phone or returned the call within 24 hours as was stated.Desired Settlement: Full refund and no further charges. It is my understanding that companies are not legally allowed to retain credit card information on file according to companies that handle credit card processing.

Business

Response:

At My Healthy Fitness Plan, every customer is given the right to try their first 30 day trial of our virtual fitness training website. After the first 30 day trial period if the customer is unsatisfied with their service, they required to contact customer service no later than the last day of your most recent subscription charge to avoid being billed for the next 30 day subscription renewal. If the customer continues with their subscription after the 30 days, they are automatically billed for their monthly subscription on the 30th day. The customer will then also be automatically billed every 30 days thereafter to keep this website open and active. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information.

Review: I purchased a bottle of diet pills from a raspberry ketone website which itself was fraudelant. however after cancelling the "contract" with them I began receiving monthly charges for a fitness plan. after calling the business, they couldnt even tell me how they got my information.Desired Settlement: stop scamming people.

Business

Response:

At My Healthy Fitness Plan, every customer is given the right to try their first 30 day trial of our virtual fitness training website. After the first 30 day trial period if the customer is unsatisfied with their service, they required to contact customer service no later than the last day of your most recent subscription charge to avoid being billed for the next 30 day subscription renewal. If the customer continues with their subscription after the 30 days, they are automatically billed for their monthly subscription on the 30th day. The customer will then also be automatically billed every 30 days thereafter to keep this website open and active. The customer has the ability to cancel at anytime by calling customer service or emailing [redacted]. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information. As per the request of the customer, we refunded the two charges of $22.63 upon contacting our company. This matter has already been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I never bought the product the Myhealthyfitnessplan was selling me. I never even heard of the company before I started getting billed for a service I never authorized nor participated in. I contacted the merchant letting them know of the problem and they only reimbursed me for 1 billing of the never purchased product. If I did happen to accidentally click on a Ad for their product it should of warned me or sent me a confirmation on the purchase. I never received an email or bill telling me about a 30 day trial or that billing was going to start for a full service. I don't know if what they are doing is illegal but it is tricking consumers to pay for something they never purchased knowingly.Desired Settlement: I do want to be reimbursed completely (another payment of $22.63) and the company to be more careful as well as consumers to be aware of the problems they may face with this merchant.

Business

Response:

At My Healthy Fitness Plan, every customer is given the right to try their first 30 day trial of our virtual fitness training website. After the first 30 day trial period if the customer is unsatisfied with their product, they are to contact customer service to notify a request for cancellation. If the customer continues with their subscription after the 30 days, they are automatically billed for their monthly subscription on the 30th day and then automatically billed every 30 days thereafter to keep this website open and active. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information. As per the customer's request, we have already issued a refund on 02/18/2014 for both charges of $22.63. The account was cancelled as well on 02/18/2014. If you have any other questions, feel free to contact us again. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Only for one charge of 22.63. I feel your company owes me the other 22.63. The service of your company was never wanted nor did I have knowledge that I was being charged for the service. I should be owed the money that was never supposed to go to your company in the first place. I would of been happy to pay the amount if I asked for your service.

Regards,

Business

Response:

We need the customer to properly review our previous action, as to we have already taken the action being requested. Both charges of $22.63 have already been issued upon her first request. Thank you.