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My Kid's Smile

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My Kid's Smile Reviews (2)

On 3/09/15, I took my 9 yr. old daughter to see [redacted], to" My Kid's Smile", for pain in her mouth. [redacted] informed us that She had new teeth coming in and that was the reason for the pain. [redacted] also informed us[redacted] had minor cavities in her molars and we should fill them before they got worse.I, as the parent, agreed. I agreed to 2 more appointments to fill her molars. I spoke with the office staff processing the bill each time. It was agreed, each time, that our bill was current and I then paid in advance for the next visit.When[redacted]'s fillings were complete, I asked for, and obtained receipts, for work done. Weeks later I received a bill from, "My Kid's Smile", stating that I owed $174.60 more.I then called the billing department of "My Kids Smile".Their reply was that the billing agent had messed up and had processed our paperwork incorrectly.and had been subsequently been fired/let go/no longer with the company.My position is that, at no time was I given an option.If I was given an alternative I would have chosen the one covered by [redacted].Product_Or_Service: dental /DrOrder_Number: [redacted]Account_Number: [redacted]Desired SettlementMy position is that, at no time was I given an option to use the fillings covered by my insurance or what 'My Kids Smile" decided to use.I was charged a fee for something that was not necessary or required, or requested Business Response Contact Name and Title: [redacted], Operations MGRContact Phone: [redacted]Contact Email: [redacted]This letter is in response to the complaint filed in regard to services received by [redacted]. We were able to investigate what happened and why the complaint was filed. We have reached out to the [redacted] family and sincerely apologized for the mistake they encountered in our North Hills Blvd administrative department. The mistake occurred during the process of insurance verification and the communication of those covered benefits to Dr Wilde. Dr Wilde uses excellent materials to assure the highest quality dental care and in so doing, we used a premium material that wasn't covered to the extent that a lesser material would've been covered through the policy holder's plan. Our administrative staff billed the [redacted]'s for the difference in our fees vs what the insurance company reimbursed our office. The [redacted]'s never should've been billed for the difference between what the insurance company paid vs what the insurance company should've paid on the original quote. Again, we apologize for the mistake made by our administrative department. However, we are pleased with the high quality dental treatment [redacted] received. We have communicated the mistake to our administrative team and are providing training to assure this doesn't happen again.

my 3 year old daughter had an appointment with this office to get 3 teeth capped and 1 tooth filled for Thursday at 10:30 am and since she is so young they had to put her under general anesthesia. I got a call from them and they pushed her check in time to 11:30 am which I was ok with. Then on Wednesday not even 24 hours till check in they called me again to push her time to 12:30 pm. At this point I asked them to reschedule for another day since she was not to eat or drink anything after midnight on Wednesday. They then informed me that since I was not giving them 48 hours notice they would have to dismiss us from their office. I then asked if I have to give them 48 hours notice then why don't they need to give me 48 hours notice to change the time. I reiterated that my child was 3 years old and she could not possibly understand not being able to eat or drink anything for that period of time. they told me I could come sit in the office and hope that they get her in sooner. I told them this was not acceptable.Desired SettlementI just want them to know this is unacceptable and is not okay. I now have to find a new dentist who takes Medicaid to fix my childs teeth so that she is not in pain anymore.Business Response I received the complaint about the situation listed above and feel bad about the position we put mom in. At My Kid's Smile we take great pride in being able to serve kids in the underprivileged community in Northern Nevada. The extent of services we offer such as General Anesthesia in office, are unmatched by any other practice in the area. It is only by doing our best to maintain good systems that we're able to continue doing so. When we schedule a patient for General Anesthesia, we let the parent know their check in time and actual time of treatment may vary based upon how the cases are going that day. We always like to leave a little room in our schedule for little kids who need emergency attention.We sincerely apologize to mom for the changing check in times she experienced. That is something we don't like to do and make an effort to limit. That day we did have a child younger than three who we felt was an emergency to get in and see that day. This is the reason for the change in times. We do ask our patients to remain flexible and that changes on the day of General Anesthesia may occur. We would understand if mom didn't want to return to our office after the negative experience but we would like an opportunity to correct the situation. Our number one priority is taking care of our patients, whether they are our patients for continuing care or referred to us for a short amount of time. We again sincerely apologize for the negative experience. Thank you for your time and attention on this matter.

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Description: Dentistry-Children, Dentist-Orthodontist

Address: 1130 N Hills Blvd STE 101, Reno, Nevada, United States, 89506-6723

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