My Kind Box

I paid $for a month subscription of vegan beauty products in March I received my first box in MayI emailed them in July that I hadn't received my June boxI got no responseI received a 2nd box maybe in August? I emailed them again, also tried to contact them through direct messaging on ***They responded once in November saying they'd look into itI received my third box maybe in January? And that was itIt took them a year to send boxesI paid for boxesI want my money refunded