My Lineage Inc

They gave me interest free financing for a Viking sword. I respect them for this, as I couldn’t afford it at the time, but with their help I got one.

My lineage helped me get a better understanding of my ancestry. It has completely changed my perspective on life. Thank you guys!

Besides selling good quality products, they also have amazing customer service. They kept in touch all through until I received my products.

I am a happy My Lineage customer. My order was sent on time, and it is just like I expected.

My family has a coat-of-arms from My Lineage. We couldn’t substitute the quality of this company’s products for anything else.

The customer is correct.  He was promised a call back in 2 hours and we failed to deliver on the promise.   Of note: we were attending to the issue at hand before receiving the Revdex.com complaint.As with any complaint we ever receive, the matter has been resolved to the customer's...

satisfaction.Best Regards,[redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer is correct - we were not able to deliver the product in the promised time.  To begin with we made several attempts to communicate with the customer but did not know the customer had deployed from his station in San Antonio to South Korea.  As we were late with the product we...

offered a 100% refund (as we offer to every customer with a complaint) but the customer wants us to deliver the product so we are remaking it from scratch. As it is a custom and hand made product it will take time - we expect to deliver the finished product by the end of February. In the meantime as a gesture of our sincerely we sent a framed family name origin history (a $150 value) to the customer's parents.  UPS requires a signature on packages with high insurance value and they were not successful in delivery as the delivery attempts were made during business hours and no one was home.  The customer writes of his frustration with that but it was outside of our control.  To help the situation we sent a second framed family name origin package to the customer's mother's work which was successfully delivered Feb 9th.We still need to deliver to the customer the original order. When the customer receives the product he will still have our 100% satisfaction guarantee.  If he is satisfied we have done our job; if not he is free to return for a 100% refund and may keep the framed family history with our compliments.     My Lineage always stands by its Mission Statement of 100% Satisfaction 100% of the Time.  We make mistakes of course but when we do we always do all we can to ensure we right the mistake and do whatever it takes to achieve the customer's satisfaction.Sincerely,[redacted]President