Sign in

My Loving Nanny

Sharing is caring! Have something to share about My Loving Nanny? Use RevDex to write a review
Reviews My Loving Nanny

My Loving Nanny Reviews (1)

Review: My family signed up for this service in mid May to find a nanny for our daughter to start as soon as possible. We had one scheduled nanny interview with in the first week and were excited to start the process. The nanny did not show up to the interview and after contacting my loving nanny I was told she found another job. Since that phone call during the last week of May I have received no communication from my loving nanny. I have left multiple messages with no call back.Desired Settlement: I would like a refund of the $300 fee from my loving nanny as they have not delivered their promised service.

Business

Response:

I spoke to [redacted] after the nanny that was scheduled to interview found another job and did not show up to the interview. I told her I was conducting interviews for new candidates. She called yesterday June 13th and said she had been calling several times. I have no prior voicemails from her, but apologized and told her we were still screening candidates. She wanted to cancel her membership. I said that she has been signed up for about 3 weeks and in the contract it says it takes 2-8 weeks to find a nanny. The membership fee is non-refundable, but since she was so upset, I would offer her $150 back. She refused and wanted the full amount. Our customer service representative is scheduled to give her a call today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9581419, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We signed up for my loving nanny to find care for our child. They arranged contact with one nanny right away. We spoke to her and arranged an interview. She did not show up for the interview. It took a few days to hear back from my loving nanny, but we were told she took another job and it was out of their control if nannies take other jobs implying that this woman took a job out side of the service. I was told they had a few more nannies that look good and I would hear from the soon.

Two weeks later and no call.

I left multiple messages and finally got a call back. I asked for a refund for their placement fee (300$) as this not working for us. I was told I could get a partial refund (amount not given), but needed to speak to someone else. I spoke to [redacted] last week.

First, the nanny we were going to interview was sent to other families and did get a job via my loving nanny, which is not what we were initially told. A nanny service is supposed to work for the families and not be sending nannie out to lots of families at once.

Second, I was told it was our fault for taking a vacation at the end of May that we lost this nanny. The nanny knew when we could do the interview and was all was fine. Then I was told they have no record of me calling and was asked if I had records of the calls. The conversation got very aggressive and confrontational with requests for phone records and vague legal threats.

Check fields!

Write a review of My Loving Nanny, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

My Loving Nanny Rating

Overall satisfaction rating

Description: Child Care - In Home, Child Care - Infant, Childproofing Services, Animal Hospitals, Baby Sitters, Day Care - Adults, House Cleaning, Tutoring

Address: 122 N University Rd Ste 102, Spokane Vly, Washington, United States, 99206

Phone:

Show more...

Web:

www.babyproofspokane.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with My Loving Nanny, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for My Loving Nanny

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated