Complaint: [redacted] I am rejecting this response because:Documentation with proof of payment to a different company to complete the delivery was submitted to MyMiniCasa as requested by the MyMiniCasa office managerOnce MyMiniCasa credits the $to the credit card on file, I will accept closing this claim, as agreed Sincerely, [redacted]
This customer paid for a container on 11-15-17, then cancelled on 11-27-We processed a refund for him on 11-28-That same day he filed this complaintOn the invoice it states: "Upon receipt of payment, your anticipated delivery date will be within Business Days (Calendar Days) You will receive a call from our Fulfillment Department to coordinate the delivery details prior to delivery." It also states that "**If order is canceled after days a cancellation fee of $per container, plus any freight charges incurred, will be held back from total refund amount." We refunded the purchase price less the $cancellation fee.We went above and beyond to help this customer get his container (which was stacked under other containers at the depot) sooner than the days mentioned in our invoiceHad the customer not cancelled on the 27th the container would have delivered on the 28th.We have a rush delivery (delivery within days) available for a fee of $This customer did not pay for this option, and honestly we wish they had since they needed the container very quicklyWe still did our best to make this customer happy, but it is unfair that they are holding us to terms that are not in our invoice and making complaints that we are at fault when we have not been given adequate time to fulfill those terms
We confirmed with the customer that we were having difficulty finding a trucking company to make the delivery in their area We offered the customer a full refund of their money, but they did not want to accept this option We have been able to find a trucking company today that will deliver the order today I believe this has been resolved at this point
We sincerely regret that you experienced difficulty at the time of your delivery Since we are not familiar with your on-site conditions, it is difficult to pinpoint what the problems were However, as we indicated to you multiple times by telephone, we were willing and able to re-deliver the container on different equipment Since you refused, and requested a refund instead, we charged you our standard re-stacking fee of $(which is described in detail on your invoice, and which does not fully cover the shipping costs we incurred for this delivery) Our records do not show that we charged any more than the standard $250; however, we would like to resolve any misunderstanding regarding the amount you were charged Please feel free to contact us if you would like additional verification of the amount charged
I personally spoke with the customer today prior to seeing this complaint with Revdex.com Our standard delivery time-frame is business days (calendar days) We do not commit to quicker delivery times without a customer being charged a $expedite fee Our sales agents are trained
to tell people the correct delivery time frames, and we regret that there may have been confusion in this instance We sell used storage containers all over the country, and have thousands of satisfied customers I am confident this customer will also be a satisfied customer at the proper delivery time (currently scheduled to deliver within the next days)Ryan S***
We regret any difficulty experienced by this customer Theses shipping containers weigh nearly pounds and have traveled the ocean many times, so it is very difficult to get two containers that look similar in condition It is also important to note the time of year the container was
orderedConditions at this time of year are often difficult to deliver in, and many people choose to wait until spring for this reasonOur representatives did offer a $discount, but the customer didn’t accept it and has rebuffed many attempts by our representatives to make the situation rightThis is a difficult situation and requires some understanding on both sidesThis product is not like your everyday household item that gets shipped by FedEx or UPS. There are often complex issues related to returning and/or swapping out a container, and it is much easier if the customer rejects a container prior to unloading the container onto the ground. As such, we encourage the customer to call and work with us to resolve their concerns in a fair and equitable manner. My Mini Casa LLC Office# 800-316-
We agreed with this customer and refunded $on 3-6-to compensate for damage$would have been a very good deal for another container especially considering this container could still be used with the floor replaced and some cleaning, which the $was offered to compensate forWe have
done our utmost to make this right but we feel the customer is trying to take advantage of a mistake to get a free containerOur drivers are required to fully inspect the containers (before starting the delivery) for holes, working doors and other damage such as water damageWe have discontinued using this particular driver because he failed to conduct the inspection and because he tipped the container over We regret that the condition was not discovered by the customer prior to unloading, but we've worked extensively with the customer to make things fairAny additional questions may be directed to 800-316-
We have employees whose main job is to make welcome calls to our customersIn these welcome calls they always go over the unloading process and ask our customers what equipment they will be using to unload, emphasizing the need to have something 3/ton or larger. There is no package that we
deliver to customers prior to sending the container. Our dispatcher noted on this order, prior to delivery:"I talked to the customer and he has 75HP tractorHe is placing this on railroad ties."The invoice that was sent to this customer has the Unload type listed as Customer Unload (53ft Semi) and on the invoice there is a link to our customer unload video tutorial. Our drivers are instructed to check for holes prior to accepting a container from the depotThey are penalized for delivering a container with holesIn the attached picture you can see the customer on top of the container with a hammer, putting a hole through the containerOne can assume that this behavior was alarming to the driver, who did not want to be blamed for a hole that didn't exist when he picked up and delivered the container.We attempted to work with this customer to come to a reasonable agreementOur delivery manager spent considerable time speaking with himThis is what he said: "Here is the picture from the driver, showing the customer as he peeled open a patch with a hammer and his hand........then said he doesn't want the container because it has a hole in it.I would suppose he is going to dispute with his credit card company. But the attempted delivery cost we paid driver $775, plus the $restock fee.He damaged the container and then wouldn't take it. I tried to ask him if he would even take a discount so that we wouldn't incur issues with returning it and having more costs involved. He hung up on our team different times.In the event that he still wants a container.......I'll deliver him one with some extra delivery costs to enable him to get what he wants without a $hit to him while getting nothing. Hopefully someone can discuss with him"We tell our customers that there will not be holesThat does not mean there will not be patchesThis customer bought a USED container and now is demanding a NEW condition container or a full refundWe delivered a container without holes and then he used a hammer to put a hole in it and then demanded all of his money backWe think this is unreasonableWe always work with our customers to make things rightWe reimburse the rare customers who receive containers with holes, but in this situation, since we did not deliver a container with holes, the delivery cost and the $restocking fee must be deducted as clearly noted on customer invoiceThat invoice also states the following: "PLEASE NOTE: Used Containers Have Rust Every Used container will have varying levels of visible surface rustIf having rust on your Used container is a concern, you might consider purchasing a New/One-Trip container insteadRust on a Used container will not generally be a problem if the container is properly maintained and managedPressure washing and painting your container will help to extend the life of your container."One simply cannot expect us to replace a used container with a new one, or to reimburse beyond what our invoice states. We encourage this customer to reasonably consider what is fair and to work with us to reach an agreeable solution
We apologize again for any issues that occurred during your deliveryWe appreciate your criticism and feel that moving forward, we should communicate in person so we can finalize and close this issuePlease contact our office by phone at 800-316-and ask for the office manager
Complaint: [redacted]
I am rejecting this response because:Documentation with proof of payment to a different company to complete the delivery was submitted to MyMiniCasa as requested by the MyMiniCasa office manager. Once MyMiniCasa credits the $400 to the credit card on file, I will accept closing this claim, as agreed.
Sincerely,
[redacted]
Revdex.com:
I have received the responce to complaint ID [redacted]. Though I am disatisfied with the lack of communication from My Mini Casa (communication that was left unresonded to for nearly a week until I filed this complaint and a dispute with my credit card) and the assertion that the inacuracies were due to manufacturing in China (clearly not the case since the owner himself stated that his employees gave me inacurate dates), they did refund my money which was my ultimate request.
Regards,
[redacted]
We confirmed with the customer that we were having difficulty finding a trucking company to make the delivery in their area. We offered the customer a full refund of their money, but they did not want to accept this option. We have been able to find a trucking company today that will...
deliver the order today. I believe this has been resolved at this point.
This customer paid for a container on 11-15-17, then cancelled on 11-27-17. We processed a refund for him on 11-28-17. That same day he filed this complaint. On the invoice it states: "Upon receipt of payment, your anticipated delivery date will be within 10 Business Days (14 Calendar Days)....
You will receive a call from our Fulfillment Department to coordinate the delivery details prior to delivery." It also states that "**If order is canceled after 3 days a cancellation fee of $250.00 per container, plus any freight charges incurred, will be held back from total refund amount." We refunded the purchase price less the $250 cancellation fee.We went above and beyond to help this customer get his container (which was stacked under other containers at the depot) sooner than the 14 days mentioned in our invoice. Had the customer not cancelled on the 27th the container would have delivered on the 28th.We have a rush delivery (delivery within 5 days) available for a fee of $500. This customer did not pay for this option, and honestly we wish they had since they needed the container very quickly. We still did our best to make this customer happy, but it is unfair that they are holding us to terms that are not in our invoice and making complaints that we are at fault when we have not been given adequate time to fulfill those terms.
We sincerely regret that you experienced difficulty at the time of your delivery. Since we are not familiar with your on-site conditions, it is difficult to pinpoint what the problems were. However, as we indicated to you multiple times by telephone, we were willing and able to...
re-deliver the container on different equipment. Since you refused, and requested a refund instead, we charged you our standard re-stacking fee of $250 (which is described in detail on your invoice, and which does not fully cover the shipping costs we incurred for this delivery). Our records do not show that we charged any more than the standard $250; however, we would like to resolve any misunderstanding regarding the amount you were charged. Please feel free to contact us if you would like additional verification of the amount charged.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We regret any delays that occurred in the time frames for these shipping containers. While we strive to provide accurate delivery times according to our China manufacturer’s instructions, we occasionally have delays oversees in China that are out of our control. Regarding the refund of...
the customers payment, we process any refunds once per week on Monday for the prior week. Our records indicate that a full refund was processed on December 5. Any further questions regarding this issue may be addressed by calling our office at 800-316-7121.
Dear customer, We apologize for any issues that occurred during the delivery of your container. Shipping containers typically weigh over 8,000 pounds that require specialized equipment and time to move. These containers are stored at shipping depots across the US, which may contain 3,500 or more...
containers at any given time. It does take time to access these and find the best driver with the best equipment for each load. We sell and deliver over 500 containers a month and delays unfortunately happen that are out of our hands, including weather, holidays, driver issues, etc. We do our best to prepare each individual driver and customer for the delivery process. At times, we are not given appropriate information regarding the property we are delivering on, causing delivery not to go as planned. With regards to your email referring to the issues you had with delivery and any compensation you feel owed to you, we have not received anything. You are welcome to follow up with us and send us your email again to [email protected]. We thank you for your business and understanding.Kind regards,Briana @ MMC
Complaint: [redacted] I am rejecting this response because:Documentation with proof of payment to a different company to complete the delivery was submitted to MyMiniCasa as requested by the MyMiniCasa office managerOnce MyMiniCasa credits the $to the credit card on file, I will accept closing this claim, as agreed Sincerely, [redacted]
This customer paid for a container on 11-15-17, then cancelled on 11-27-We processed a refund for him on 11-28-That same day he filed this complaintOn the invoice it states: "Upon receipt of payment, your anticipated delivery date will be within Business Days (Calendar Days) You will receive a call from our Fulfillment Department to coordinate the delivery details prior to delivery." It also states that "**If order is canceled after days a cancellation fee of $per container, plus any freight charges incurred, will be held back from total refund amount." We refunded the purchase price less the $cancellation fee.We went above and beyond to help this customer get his container (which was stacked under other containers at the depot) sooner than the days mentioned in our invoiceHad the customer not cancelled on the 27th the container would have delivered on the 28th.We have a rush delivery (delivery within days) available for a fee of $This customer did not pay for this option, and honestly we wish they had since they needed the container very quicklyWe still did our best to make this customer happy, but it is unfair that they are holding us to terms that are not in our invoice and making complaints that we are at fault when we have not been given adequate time to fulfill those terms
We confirmed with the customer that we were having difficulty finding a trucking company to make the delivery in their area We offered the customer a full refund of their money, but they did not want to accept this option We have been able to find a trucking company today that will deliver the order today I believe this has been resolved at this point
We sincerely regret that you experienced difficulty at the time of your delivery Since we are not familiar with your on-site conditions, it is difficult to pinpoint what the problems were However, as we indicated to you multiple times by telephone, we were willing and able to re-deliver the container on different equipment Since you refused, and requested a refund instead, we charged you our standard re-stacking fee of $(which is described in detail on your invoice, and which does not fully cover the shipping costs we incurred for this delivery) Our records do not show that we charged any more than the standard $250; however, we would like to resolve any misunderstanding regarding the amount you were charged Please feel free to contact us if you would like additional verification of the amount charged
Again we regret the frustrationPlease feel free to reach out to our claims managerMy Mini Casa 800-316-
I personally spoke with the customer today prior to seeing this complaint with Revdex.com Our standard delivery time-frame is business days (calendar days) We do not commit to quicker delivery times without a customer being charged a $expedite fee Our sales agents are trained
to tell people the correct delivery time frames, and we regret that there may have been confusion in this instance We sell used storage containers all over the country, and have thousands of satisfied customers I am confident this customer will also be a satisfied customer at the proper delivery time (currently scheduled to deliver within the next days)Ryan S***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
We regret any difficulty experienced by this customer Theses shipping containers weigh nearly pounds and have traveled the ocean many times, so it is very difficult to get two containers that look similar in condition It is also important to note the time of year the container was
orderedConditions at this time of year are often difficult to deliver in, and many people choose to wait until spring for this reasonOur representatives did offer a $discount, but the customer didn’t accept it and has rebuffed many attempts by our representatives to make the situation rightThis is a difficult situation and requires some understanding on both sidesThis product is not like your everyday household item that gets shipped by FedEx or UPS. There are often complex issues related to returning and/or swapping out a container, and it is much easier if the customer rejects a container prior to unloading the container onto the ground. As such, we encourage the customer to call and work with us to resolve their concerns in a fair and equitable manner. My Mini Casa LLC Office# 800-316-
We agreed with this customer and refunded $on 3-6-to compensate for damage$would have been a very good deal for another container especially considering this container could still be used with the floor replaced and some cleaning, which the $was offered to compensate forWe have
done our utmost to make this right but we feel the customer is trying to take advantage of a mistake to get a free containerOur drivers are required to fully inspect the containers (before starting the delivery) for holes, working doors and other damage such as water damageWe have discontinued using this particular driver because he failed to conduct the inspection and because he tipped the container over We regret that the condition was not discovered by the customer prior to unloading, but we've worked extensively with the customer to make things fairAny additional questions may be directed to 800-316-
We have employees whose main job is to make welcome calls to our customersIn these welcome calls they always go over the unloading process and ask our customers what equipment they will be using to unload, emphasizing the need to have something 3/ton or larger. There is no package that we
deliver to customers prior to sending the container. Our dispatcher noted on this order, prior to delivery:"I talked to the customer and he has 75HP tractorHe is placing this on railroad ties."The invoice that was sent to this customer has the Unload type listed as Customer Unload (53ft Semi) and on the invoice there is a link to our customer unload video tutorial. Our drivers are instructed to check for holes prior to accepting a container from the depotThey are penalized for delivering a container with holesIn the attached picture you can see the customer on top of the container with a hammer, putting a hole through the containerOne can assume that this behavior was alarming to the driver, who did not want to be blamed for a hole that didn't exist when he picked up and delivered the container.We attempted to work with this customer to come to a reasonable agreementOur delivery manager spent considerable time speaking with himThis is what he said: "Here is the picture from the driver, showing the customer as he peeled open a patch with a hammer and his hand........then said he doesn't want the container because it has a hole in it.I would suppose he is going to dispute with his credit card company. But the attempted delivery cost we paid driver $775, plus the $restock fee.He damaged the container and then wouldn't take it. I tried to ask him if he would even take a discount so that we wouldn't incur issues with returning it and having more costs involved. He hung up on our team different times.In the event that he still wants a container.......I'll deliver him one with some extra delivery costs to enable him to get what he wants without a $hit to him while getting nothing. Hopefully someone can discuss with him"We tell our customers that there will not be holesThat does not mean there will not be patchesThis customer bought a USED container and now is demanding a NEW condition container or a full refundWe delivered a container without holes and then he used a hammer to put a hole in it and then demanded all of his money backWe think this is unreasonableWe always work with our customers to make things rightWe reimburse the rare customers who receive containers with holes, but in this situation, since we did not deliver a container with holes, the delivery cost and the $restocking fee must be deducted as clearly noted on customer invoiceThat invoice also states the following: "PLEASE NOTE: Used Containers Have Rust Every Used container will have varying levels of visible surface rustIf having rust on your Used container is a concern, you might consider purchasing a New/One-Trip container insteadRust on a Used container will not generally be a problem if the container is properly maintained and managedPressure washing and painting your container will help to extend the life of your container."One simply cannot expect us to replace a used container with a new one, or to reimburse beyond what our invoice states. We encourage this customer to reasonably consider what is fair and to work with us to reach an agreeable solution
We apologize again for any issues that occurred during your deliveryWe appreciate your criticism and feel that moving forward, we should communicate in person so we can finalize and close this issuePlease contact our office by phone at 800-316-and ask for the office manager
Complaint: [redacted]
I am rejecting this response because:Documentation with proof of payment to a different company to complete the delivery was submitted to MyMiniCasa as requested by the MyMiniCasa office manager. Once MyMiniCasa credits the $400 to the credit card on file, I will accept closing this claim, as agreed.
Sincerely,
[redacted]
Revdex.com:
I have received the responce to complaint ID [redacted]. Though I am disatisfied with the lack of communication from My Mini Casa (communication that was left unresonded to for nearly a week until I filed this complaint and a dispute with my credit card) and the assertion that the inacuracies were due to manufacturing in China (clearly not the case since the owner himself stated that his employees gave me inacurate dates), they did refund my money which was my ultimate request.
Regards,
[redacted]
We confirmed with the customer that we were having difficulty finding a trucking company to make the delivery in their area. We offered the customer a full refund of their money, but they did not want to accept this option. We have been able to find a trucking company today that will...
deliver the order today. I believe this has been resolved at this point.
This customer paid for a container on 11-15-17, then cancelled on 11-27-17. We processed a refund for him on 11-28-17. That same day he filed this complaint. On the invoice it states: "Upon receipt of payment, your anticipated delivery date will be within 10 Business Days (14 Calendar Days)....
You will receive a call from our Fulfillment Department to coordinate the delivery details prior to delivery." It also states that "**If order is canceled after 3 days a cancellation fee of $250.00 per container, plus any freight charges incurred, will be held back from total refund amount." We refunded the purchase price less the $250 cancellation fee.We went above and beyond to help this customer get his container (which was stacked under other containers at the depot) sooner than the 14 days mentioned in our invoice. Had the customer not cancelled on the 27th the container would have delivered on the 28th.We have a rush delivery (delivery within 5 days) available for a fee of $500. This customer did not pay for this option, and honestly we wish they had since they needed the container very quickly. We still did our best to make this customer happy, but it is unfair that they are holding us to terms that are not in our invoice and making complaints that we are at fault when we have not been given adequate time to fulfill those terms.
Again we regret the frustration. Please feel free to reach out to our claims manager. My Mini Casa 800-316-7121.
We sincerely regret that you experienced difficulty at the time of your delivery. Since we are not familiar with your on-site conditions, it is difficult to pinpoint what the problems were. However, as we indicated to you multiple times by telephone, we were willing and able to...
re-deliver the container on different equipment. Since you refused, and requested a refund instead, we charged you our standard re-stacking fee of $250 (which is described in detail on your invoice, and which does not fully cover the shipping costs we incurred for this delivery). Our records do not show that we charged any more than the standard $250; however, we would like to resolve any misunderstanding regarding the amount you were charged. Please feel free to contact us if you would like additional verification of the amount charged.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We regret any delays that occurred in the time frames for these shipping containers. While we strive to provide accurate delivery times according to our China manufacturer’s instructions, we occasionally have delays oversees in China that are out of our control. Regarding the refund of...
the customers payment, we process any refunds once per week on Monday for the prior week. Our records indicate that a full refund was processed on December 5. Any further questions regarding this issue may be addressed by calling our office at 800-316-7121.
Dear customer, We apologize for any issues that occurred during the delivery of your container. Shipping containers typically weigh over 8,000 pounds that require specialized equipment and time to move. These containers are stored at shipping depots across the US, which may contain 3,500 or more...
containers at any given time. It does take time to access these and find the best driver with the best equipment for each load. We sell and deliver over 500 containers a month and delays unfortunately happen that are out of our hands, including weather, holidays, driver issues, etc. We do our best to prepare each individual driver and customer for the delivery process. At times, we are not given appropriate information regarding the property we are delivering on, causing delivery not to go as planned. With regards to your email referring to the issues you had with delivery and any compensation you feel owed to you, we have not received anything. You are welcome to follow up with us and send us your email again to [email protected]. We thank you for your business and understanding.Kind regards,Briana @ MMC