Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for mediating this consumer complaint from our customer, Case Number:[redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Green Coffee supplements on a 14 day trial basis back on 04/11/2017 and paid the shipping and handling fees of $4.99 and $4.95.Additional to the trial orders the customer also added the Ketone to their order for $27.96.Customer contacted our Customer Service shortly after placing their order and requested that the Green Coffee and the Ketone to be removed from their order, which we honored.However on 04/27/2017 the Garcinia trial expired and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $89.95 for the original shipment of Garcinia on 04/27/2017Customer contacted our Customer Service on 04/28/2017 and requested for the subscription to be cancelled,which we did.Customer contacted our Customer Service on 05/01/2017 and requested a refund our Customer Service offered the customer a 50% courtesy refund,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience,thus we will be providing the remaining refund $22.49 for the Garcinia charged on 04/27/2017f for any misunderstanding when placing the order.Here is the refund confirmation:$22.49 Trans ID:[redacted] dated 05/16/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for mediating this consumer complaint from our customer, Case Number:[redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Green Coffee supplements on a 14 day trial basis back on 04/11/2017 and paid the shipping and handling fees of $4.99 and $4.95.Additional to the trial orders the customer also added the Ketone to their order for $27.96.Customer contacted our Customer Service shortly after placing their order and requested that the Green Coffee and the Ketone to be removed from their order, which we honored.However on 04/27/2017 the Garcinia trial expired and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $89.95 for the original shipment of Garcinia on 04/27/2017Customer contacted our Customer Service on 04/28/2017 and requested for the subscription to be cancelled,which we did.Customer contacted our Customer Service on 05/01/2017 and requested a refund our Customer Service offered the customer a 50% courtesy refund,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience,thus we will be providing the remaining refund $22.49 for the Garcinia charged on 04/27/2017f for any misunderstanding when placing the order.Here is the refund confirmation:$22.49 Trans ID:[redacted] dated 05/16/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.