My Next Puppy Reviews (%countItem)
My Next Puppy Rating
Address: 13991 Metrotech Dr, Chantilly, Virginia, United States, 20151-3240
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Address: 13991 Metrotech Dr, Chantilly, Virginia, United States, 20151-3240
Phone: |
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Add contact information for My Next Puppy
to be honest the puppies looked really cute but it would be best to make sure their health is at perfect condition before you sell them, you shouldn't sell them for 1500 if they are going to be sick/die. Thank you for reading and taking it into consideration.
We bought a 11 week old Yorkie which was only 5 weeks old. Two days after bringing her home, come to find out she had a upper respiratory infection that the Vet said she has had for a couple weeks now. She almost died as she went into respiratory distress and we rushed her to Leesburg Emergency Vet Clinic. They also asked why she received SO MUCH heartworm medication. The only logical explanation is she had something that we were not aware of nor disclosed. Otherwise, the Vet said no need for that much.
She is now on anti-viral medications after spending 7k to purchase her plus another $1200 to heal her up.
I would love for them to cover the costs of the emergency visits, but that is wishful thinking and by the sounds of it, doesn't look like I am the first person this has happened to.
This business is one to avoid completely. Their financing program is a joke, the interest rates are so high that you'll end up paying almost double the already insanely high cost of a puppy. I'd give 0 stars if I could.
This store is a ripoff, most horrible transition I have ever encountered. Store is clearly driven with a purpose of meeting financial quotes and not really understanding customer needs
I initially visited the store after making an appointment to view and meet a 10 week puppy advertised by the store because I understood the real value of buying a puppy with "paper". Upon arrival and meeting the puppy I was presented with plenty of information on the history of the puppy and financing options. The most critical part of the conversation was a review of the puppy's health record which they presented me with.
After signing the contract and providing all my information for financing, I was informed I was approved and ready to depart with my new puppy. As a parting 'gift' they provided me with a bag of antibiotics to which they explained the dog may have been exposed to some illness while in the store, they informed me it was highly unlikely but as a precaution recommend I use it for the first week while I have the new dog.
Surprise surpise after taking the puppy home , the next morning we noticed excessive coughing, and bloody stool which was all over the house. The 48hours contract contingency as explained to me turned out to be untrue and I later learned when I took the puppy back to the store the next day. After days of back and forth with the store they have insisted on a 25% return fee on a $3600 transition for a dog which I kept under the previously mentioned "48 hours contingency". Basically nothing verbally told me to was true and the store did not disclose the TRUE condition of the puppy to allow me to make an informed decision. Also incorrectly conveyed to me was that the store doesn't accept credit cards forcing me to use the financing option. I later learned I could have used my credit card
To handle any complaints, customers are instructed to contact a pet solution hotline which will leave your head spinning. Avoid yourself the headach, buy else where.
October 21 2018 Complaint ID#*** RE:RE: ***
To whom it may concern:
This letter is in response to the complaint filed by customer Ms. ***. *** purchased a *** puppy with assigned microchip # *** from *** on 10/08/2018. At the time of purchase *** was allowed to review her contract at length before signing. Furthemore she was told about the puppies illness well before she left the store and was given ample time to ask questions regarding its health and the medicine that we provided.
As far as the 48 hour return policy not only was it clearly articulated to *** but it was also stated in the contract that she signed before completing the purchase.
***’s complaint regarding the fact that we mislead her by telling her we didn’t take credit cards was a misunderstanding. *** asked our employee if she would be able to pay the financing off with her A *** which is what we told her she was unable to do.
We are sorry if *** feels as though she was mislead but we are very upfront about our puppies, their health, and our entire process.
From: ***Date: Wed, Nov 28, 2018 at 3:38 PMSubject: Revdex.com Complaint: ***To: Marcia T Cc: ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
As evident by the responses from the store owner and based on the numerous unaddressed Revdex.com (Revdex.com) complaints published against the store, I am honestly dumb founded on the owner’s complete lack of accountability, concern and acknowledgment of errors made by the store.
The fact remains that I would never recommend this business to friends or family, I simply wish I researched the company’s ethics first prior to visiting the store. From my experience, I can firmly attest the store is not in the business of helping families find the perfect pet as much as they are driven to “bullishly” meet their monthly goals of obtaining signed contracts. This is again evident by the correspondence I have received from the store , the hefty fees I paid after keeping the sick puppy for less than 48 hours, and the fact that information disclosed to me verbally was inconsistent with the contract I signed. I discourage any families/friends from purchasing from this store as the reality is the store owner will not take any measures to address any customer concerns which might arise from the transition. I cannot stress the fact that the store did in fact sold me a 10 week *** puppy for $3,600 with assigned microchip # *** who had a clean bill of health and as evident by the response from the owner in writing on 11/28/2018, within their Revdex.com response the owner states “It was made clear to you that the puppy may have the parasite and gave you medication to take home with you to treat him”. No accountability is taken for not including the health issue in the puppy’s medical report which I reviewed and the fact that this information was shared with me after signing the contract which included a medical report that did not reflect the puppy’s true state of health.
I paid the re homing fee of $873.75 after keeping the puppy for less than 48hr because I simply did not trust I was getting a healthy puppy( Evident by picture submitted and validated by owner's response on 11/28/2018). The store is simply not upfront about their puppies, their health, and their entire process and even worse they are not willing to provide reasonable resolution to clients who are unsatisfied or feel swindled by the experience. Unsatisfied clients are simply ignored until they escalate the matter to the Revdex.com and even then no attempts are made to resolve the matter. I highly advise potential clients to proceed with caution when buying from this store.
Regards
The dog I purchased from here is very sick with liver shunts, so not only was the cost of dog expensive, the medical costs to treat her are extensive. This store needs to stop selling sick dogs.
In purchasing a puppy from My Next Puppy in Chantilly, VA I was told many things that have turned out to be a lie.
1. That I was getting a purebred puppy from a upstanding breeder. - There is not record of the breeder even existing.
2. That I was paying all this money for a healthy puppy - I have spent over $3800 in vet bills in the first two weeks due to a horrible case of pneumonia, yeast infection in its ears and parasites found in the fecal test.
3. It would be cheaper for my to get 0% financing that using my credit card, which I pay off each month - They changed the price from my contract when they inputted the loan amount and then there was another origination fee. I questioned this and was told he would use another company, but the firm that is contacting me wants an addition $500 more than the contract amount.
4. If there are any issues at all I could call ***.net and they would help me out - This seems to be a fake company of people who just listen and do nothing.
***.pet website states that they are Revdex.com accredited, yet I can not find any record of their company on your list of companies. They do not provide an address for the company and in reading online reviews (including ***) it seems as though My Next Puppy has done this many times to other customers. MNP sells a sick puppy with a health guarantee that ***.net will administer the 30 day insurance and their health warranty and then ***.net does nothing and there is no one for the customer to complain to.
August 8, 2018
To whom it may concern:
This letter is in response to the complaint filed by customer ***. *** purchased a Dachshund puppy with assigned microchip # *** from My Next Puppy on 6/8/2018. At the time of purchase, *** was allowed to review all warranties and terms of the purchase to which she signed in acceptance. Furthermore, the customer is given a chance to review any and all third party lending documentation as well at the time purchase before signing and agreeing to the purchase. Due to the concerns *** had with the third party lending company she used, she was offered the chance to come into the store and pay off the puppy in full to get out of the lending contract which she never did.
In regards to ***’s first concern, My Next Puppy uses USDA licensed breeders only and the puppy is registered with *** as a pure breed. Furthermore, we are sorry to hear of the complication the customer’s puppy was dealing with after purchase. The customer first contacted our customer support team on 6/22/2018 advising that her puppy had been hospitalized for a few illnesses. Documentation was requested and received on 7/3/2018 for review. Due to the puppy not being diagnosed with anything within the 10-day bacterial/viral warranty provided, the customer’s claim was unfortunately denied.
My Next Puppy strives to ensure the utmost care and wellbeing of every pet before they enter our stores, while in our care, and after finding their forever homes. It is never the goal or intention for any pet to experience a health issue or for any customer to be faced with a difficult situation after purchasing their new forever friend. The purpose of the warranty is to protect both our customers and their pets in the event of an unforeseen situation such as this one.
My Next Puppy will continue to abide by the warranty that was signed and accepted so unfortunately, ***’s claim will remain denied due to it falling outside of warranty coverage. If the customer has additional concerns with the financing or would like to come into the store to pay it off we ask she contact our customer support team.
Sincerely,My Next Puppy
We can request the customer mail a check and once that check clears we can definitely void the customer's financing contract. The check would be for $2560.43 and exclude the service fee charged to the customer for using the financing company. The customer could save $128.02. She can mail the check to Attention: "My Next Puppy, Accounts Receivables: ***, Suite ***, Reston, VA ***"
The amount processed is also correct. Customer was charged $2415.50 + State Sales Tax 6%: $144.93 = $2560.43 + 5% service fee for using the financing company: $128.02. This amount in total corresponds to the receipt the customer was given at the point of sale. If the customer would like to request a receipt she can do so from our customer service team who can definitely provide her with one also!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I did ask ask for a receipt at the point of sale and was given the invoice that stated $2415.50.
Adding 6% sales tax now is not acceptable.
I will send a check for the $2415.50 as stated on my invoice.
Note: I requested additional paoerwork from My next puppy in June when I saw the different amount and was told I had everything, which is the invohcec that states $2415.50.
Regards
My daughter fell in love with a Corgi puppy at the My Next Puppy store in Chantilly, VA. She wanted to bring it home, but they told her it had “kennel cough.” The store said they were taking it to their vet (***, Dr. ***) to treat it and would call her as soon as the vet said the puppy was cleared and healthy to come home. She picked up the puppy on Friday night (6/29), and they sent her home with a few remaining doses of the antibiotic that he had been on. By Saturday night, he was vomiting, had terrible diarrhea, and became lethargic. Saturday night we took her puppy to our vet and he tested positive for Parvo. He has been on an IV and heavy meds ever since. He is stable, but not improving. The vet bill is $2500 and climbing. The puppy cost over $3000. The vaccination records are shady-saying the puppy was given 2 different brands of Parvo vaccine within 5 days of each other. One of the vaccinations didn’t even have a lot or manufacturer listed. I’m assuming they falsified these records. It says on their website that they offer pet insurance to everyone. My daughter was never given any paperwork about pet insurance. Julienne called the pet store to let them know her puppy had Parvo and that they needed to test each puppy there, so they didn’t get sicker. They didn’t seem very concerned. We looked on *** and couldn’t believe the reviews that were there, especially ones posted over the last week. One of the puppies purchased there just died 5 days ago. My youngest daughter was so upset that she wrote a bad review about the store on ***. The owner of the pet store flagged my youngest daughter’s post and had it repeatedly removed.They called this morning, admitted to removing the post, and offered to pay the medical bills. We learned that she would have to sign something saying she wouldn't sue and not hold them liable, in order to receive payment. They sold us a sick dog, got the dog from a puppy mill, lied, and committed medical malpractice.
To whom it may concern:This letter is in response to the recent complaint filed by customer *** purchased a Pembroke Welsh Corgi puppy with an assigned microchip number *** on 6/29/2018 from the My Next Puppy location. At the time of purchase, all customers are provided a health warranty agreement, signed health certificate, and up to date medical history. All vaccinations and puppy checkups are provided by a licensed veterinarian that signs off on each puppy before leaving our location. Furthermore, all puppies are purchased from USDA licensed breeders only and are not from "puppy mills”.Our customer support team first reached out to *** in regards to an online review that was left on 7/2/2018 that stated her puppy was dealing with an illness. At this time, the customer made us aware the puppy was currently hospitalized at ***. The customer was advised the warranty that My Next Puppy provided would offer coverage up to the purchase price and was requested to submit paperwork confirming the illness as well as the invoice once received. The records from the veterinarian were received on 7/13/2018 and the customer has been updated that a check will be sent out for what was paid at *** to help get the puppy better.My Next Puppy strives to ensure the utmost care and wellbeing of every pet before they enter our stores, while in our care, and after finding their forever homes. It is never the goal or intention for any pet to experience a health issue or for any customer to be faced with a difficult situation after purchasing their new forever friend. The purpose of the warranty is to protect both our customer's and their pets in the event of an unforeseen situation such as this.My Next Puppy will continue to abide by the warranty and provide a refund for the medical bill sent from *** but unfortunately, will not be able to provide a refund for the purchase of the puppy. We are happy to hear that the puppy has made a recovery and doing better and urge the customer to contact our customer support team for further updates on her claim.Sincerely,My Next Puppy
I purchased a 10 week old *** from My Next Puppy in Chantilly, Virginia on Saturday, June 16, 2018. Owning a puppy had been a dream for my children, ages 8, 7 and 7. *** fit right into our home. The sales agent had told me many dogs come down with kennel cough and that it was nothing to worry about and that it works it’s wY out of a dog’s system naturally. But days later, when *** was lethargic and had vomited twice, I took her to a local vet emergency room and was shocked to learn she had acute pneumonia and would need to be hospitalized. I have attempted to work with *** regarding compensating me for an ill dog. I had only had *** a few days when she became ill. *** claims to own My Next Puppy but they refuse to provide a physical address or information regarding who owns the store or the company. The supervisor I’ve talked with, refuses to give me a contact within the actual store and all calls automatically transfer to Soluyions Pet. Finally, *** will not even share information regarding their board of directors or their company president. I have spent more than $1700 and owe significantly more and *** refuses to provide any transparency regarding their company.
As a resolution, I would like *** to provide the physical address of the company as well as the name of its highest ranking officers and board of directors.
I would like a full timetable of ***’s arrival at the store, including when she arrived and any records related to any medical care or examinations she received as well as records that were kept regarding her weight both at arrival and during her time there as well as her feeding habits.. I want and deserve transparency as this was a deceptive sale and I would imagine other pet owners have had a similar experience with My Next Puppy and ***. I also think *** should be held liable for ***’s care however I am willing to pursue that claim separately from this.