My Organic Sleep

Subject: Warning: Disastrous Experience with MyOrganicSleep's Santa Cruz All Natural Australian Wool Comforter - A Cautionary Tale

I am compelled to share my recent nightmarish experience with MyOrganicSleep, an online bedding retailer that has left me utterly disappointed and frustrated. As a customer who previously sang praises for their products, I never expected to encounter such a distressing ordeal.

I recently purchased their supposedly top product, the Santa Cruz All Natural Australian Wool Comforter, from MyOrganicSleep, hoping to replicate the positive experience I had a few years ago. To my dismay, the product I received was a far cry from the quality I had come to associate with this company. The fabric felt cheap, and the overall craftsmanship was abysmal, leaving me questioning the integrity of their manufacturing process.

What makes this experience even more infuriating is the fact that the Santa Cruz All Natural Australian Wool Comforter came with a hefty price tag, costing me close to $400. To spend such a substantial amount on what turned out to be a substandard product is not only disheartening but also feels like a betrayal of trust.

Naturally, I reached out to their customer service department in hopes of finding a resolution to my predicament. However, the customer service I received was nothing short of appalling. While they acknowledged the quality issue, their proposed solution was to have me return the product at my expense. Yes, you read that right – I'm expected to foot the bill for returning a product that cost me close to $400 and was clearly substandard.

This lack of accountability and unwillingness to stand behind their supposedly top-of-the-line product is a severe disappointment. It's disheartening to see a company that once prided itself on quality now resorting to such unscrupulous practices. As a consumer, I feel cheated and taken advantage of.

To those considering a purchase from MyOrganicSleep, I implore you to think twice. The company's quality control has evidently plummeted, and their customer service is nothing short of dismissive. Save yourself the headache and look elsewhere for bedding options.

I, for one, will be actively cautioning friends, family, and anyone who will listen about the abysmal experience I've had with MyOrganicSleep. It's disheartening to witness a once-reputable company fall from grace in such a spectacular fashion.

Consider this a warning to anyone contemplating a purchase from MyOrganicSleep: proceed with extreme caution.

Customer is complaining about the custom duty and related processing charges paid to Canadian government and UPS for processing We do not have any control over these chargesWe use the most efficient shipping method in terms of reliability, transit time and costIf a customer wants different delivery system, they can request it before shipment and we will do our best to accommodate it Sorry about taxes that most of us abhor, but have to live with it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The person who responded to this complaint is being evasive by not addressing the main point of my complaint: why wasn't I informed of the name of the shipper BEFORE the order was completed? As I mentioned before, the name of the shipper was NOT noted on the company's website until very recently (after I complained), nor was it mentioned during the order processIf I had known this company used UPS, I would not have completed the order Again, as previously stated, I was not informed of the name of the carrier until after the order was submitted online, and a day or so later I received a confirmation email stating the item was being shipped via UPSAfter I complained to the seller about the outrageous fee UPS was charging me for the priviledge of having my package delivered ($20+ on an item valued $28...this in addition to the $shipping fee I already paid), they THEN updated their website with shipping details that should have been there when I orderedThis, in essence, is my complaintOther shippers such as USPS do not charge these ridiculous "brokerage fees" to international customers, and "My Organic Sleep" was negligent in not informing its customers of this fact before and during the order process It is my contention they have demonstrated very poor business practices Regards, [redacted] ***

Dear Revdex.com,
We use the best shipping option in terms of
cost, quick delivery and delivery performanceIn this shipment we choose UPS
Customers complaint about Canadian custom charges and UPS brokerage charges is
beyond our control. Such charges are not paid to usIt is better to
address such complaint to the party who is charging this amount Perhaps
this will be heard and everybody benefits. I suggest Revdex.com remove
this complaint as Canadian custom and UPS charges are beyond our control
Regards,
My Organic Sleep

Customer is complaining about the custom duty and related
processing charges paid to Canadian government and UPS for processing.  We
do not have any control over these charges. We use the most efficient shipping
method in terms of reliability, transit time and cost. If a...

customer wants
different delivery system, they can request it  before shipment and we
will do our best to accommodate it.  Sorry about taxes that most of us
 abhor, but have to live with it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The person who responded to this complaint is being evasive by not addressing the main point of my complaint: why wasn't I informed of the name of the shipper BEFORE the order was completed?
As I mentioned before, the name of the shipper was NOT noted on the company's website until very recently (after I complained), nor was it mentioned during the order process. If I had known this company used UPS, I would not have completed the order. 
Again, as previously stated, I was not informed of the name of the carrier until after the order was submitted online, and a day or so later I received a confirmation email stating the item was being shipped via UPS. After I complained to the seller about the outrageous fee UPS was charging me for the priviledge of having my package delivered ($20+ on an item valued $28...this in addition to the $17 shipping fee I already paid), they THEN updated their website with shipping details that should have been there when I ordered. This, in essence, is my complaint. Other shippers such as USPS do not charge these ridiculous "brokerage fees" to international customers, and "My Organic Sleep" was negligent in not informing its customers of this fact before and during the order process.
It is my contention they have demonstrated very poor business practices.
Regards,
[redacted]

Review: I ordered a pillow from this company online. At the time of ordering, there was NO mention on the website of the fact they use UPS as their shipping carrier. I did get a shipping confirmation email from them later informing me of that fact, but by then it was too late. UPS is notorious for bilking international customers with ridiculous "brokerage fees" upon delivery. In my case it was an extra CAD$20.58. I had assumed the seller would use USPS, which does not add these fees. My complaint is that the seller should have had this information clearly written on the website, and this should have been noted clearly on the order form as well. It was not. The seller has since updated their website, due to my complaint, but that doesn't help me know, and I feel I was mislead. The seller was NOT helpful when I sent them an email about this and has shown very poor customer service.Desired Settlement: I would like the CAD$20.58 reimbursed to my Paypal account.

Business

Response:

Customer is complaining about the custom duty and related

processing charges paid to Canadian government and UPS for processing. We

do not have any control over these charges. We use the most efficient shipping

method in terms of reliability, transit time and cost. If a customer wants

different delivery system, they can request it before shipment and we

will do our best to accommodate it. Sorry about taxes that most of us

abhor, but have to live with it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The person who responded to this complaint is being evasive by not addressing the main point of my complaint: why wasn't I informed of the name of the shipper BEFORE the order was completed?

As I mentioned before, the name of the shipper was NOT noted on the company's website until very recently (after I complained), nor was it mentioned during the order process. If I had known this company used UPS, I would not have completed the order.

Again, as previously stated, I was not informed of the name of the carrier until after the order was submitted online, and a day or so later I received a confirmation email stating the item was being shipped via UPS. After I complained to the seller about the outrageous fee UPS was charging me for the priviledge of having my package delivered ($20+ on an item valued $28...this in addition to the $17 shipping fee I already paid), they THEN updated their website with shipping details that should have been there when I ordered. This, in essence, is my complaint. Other shippers such as USPS do not charge these ridiculous "brokerage fees" to international customers, and "My Organic Sleep" was negligent in not informing its customers of this fact before and during the order process.

It is my contention they have demonstrated very poor business practices.

Regards,

Business

Response:

Dear Revdex.com,