Smart Service has mislead us and will not work towards a Win–Win solutionSmart Service was going to be the answer to all of our growing painsWe are a small cleaning company that is growing steady in West TexasWe have already grown a successful Home Care business over the last years, so we knew how important management software is and correctly timing the implementation to continually grow a consistent operationJames M [redacted] , a Business Technology Consultant at My Service Depot had all the answersWe shared our current operations and processes and he showed us how Smart Service would streamline our operationsJames M [redacted] let us know that Smart Service operated on top of QuickBooksThis was a major concern for us because we do not operate out of QuickBooks, we have always used third party web based programs that import data into QuickBooks, but James M [redacted] was always reassuring that we did not need to be functioning in QuickBooksWe found ourselves continually reminding James M [redacted] during the sales calls that we only utilize QuickBooks for book keeping and not operationsJames M [redacted] always came back with QuickBooks is only needed for initial setupAt a $10,buy in, we thought we were getting the Cadillac of Software managementWe were confident in our decision because James M [redacted] had an answer for everythingEven with his confidence, I asked him if Smart Service had ever had issues with Companies not able to implement the software, and what was the outcomeHe assured me that there would be no issues, but a few companies had been refundedHe informed me that if we had major issues, that he could work something outKnowing that, we moved straight aheadWe signed the agreements, we spent over $4,in computer equipment, and we updated all the software James M [redacted] suggested to make Smart Service functionTraining was scheduled out over two weeks from the sign dateWe were also given access to online video tutorials that we watched before our trainingThe training consisted of three hour sessions that James M [redacted] continually reaffirmed us would be adequateWe completed the training about full months after we signed the agreementThere were scheduling conflicts with what Smart Service had at available timesYou would think that a customer that was buying a $10,management software system that Smart Service would work around their scheduleWe concluded at the end of the training that we would have to be operating much more heavily in QuickBooks than James had originally indicated and that this was not at all what our conversations with James M [redacted] had beenThe more tutorials and training we took, the more often we heard “you have to do that in QuickBooks” and we knew that this software would not be a good fit for usWe contacted James M [redacted] about our concerns about moving forward with Smart Service and he informed us that we would need to visit with the COO, Mike C***, to proceed with a solutionThis consisted of a few email exchanges where we were blindsided by how James M [redacted] mislead us with a 30-Day return to no refund for Third Party FinancingOur response to Mike C [redacted] is belowAfter I told James M [redacted] on the phone earlier this week that we are not a QuickBooks based company operationally, for about the 100th time, he said "I don't understand why you bought the service then"I explained to him that it was because he assured me that I would not be utilizing QuickBooks, but this is not the caseWe also told James M [redacted] that I would take classes to become QuickBooks certified and he expressed that it would be a waste of time and moneyHow else could I learn what I need to know in order to utilize Smart Service through QuickBooksWe feel like we have been misled by what Smart Service could accomplish with Training, iFleet, and operationsSeems like we are getting conflicting information regarding sales, training, the lease, Smart Service, and iFleetWe were never made aware of a strict day return policy [redacted] was not made aware of a no return policy if the software was financed through a leaseWe were supposed to have Smart Service streamline our operations and processesI cannot fathom this happeningAfter the initial training, we would have said somethingI think we did say something and we were told the next training would address our concerns, it did not! I was told the next training would clarify more at least twiceThe more training I took the more I saw that Smart Service is not the solution for usDuring training I was told several times, you have to do that in QuickBooks, you have to set that up in QuickBooksto which I was lead to believe I was on my own in properly setting up QuickBooksTraining was only available during very limited times, which was also not disclosed to usWe are operating a business, training should be set up for our convenienceIt seems like every time we have an issue, the solution is pushed back a week here or a week thereAs it stands now, we can't even discuss this scenario with Smart Service for another weekI see this issue going in the wrong direction very very quicklySmart Service will not work for usWe need to discuss on Wednesday a win/win scenario where we are not using Smart ServiceThis email led to Mike C [redacted] COO agreeing to a conference call where we thought we could come to a Win-Win outcomeOn the call with Mike C***, we stated how disappointed we were in the outcome of the trainingWe continued to point out that we were misinformed by James M [redacted] and it was apparent that you need to have a very strong understanding of QuickBooks to even start the Smart Service Training We suggested to compensate Smart Service for their time and we would request a refund for the remaining balanceWe were very taken back by the fact Mike C***, COO was unwilling to find a Win-Win even though one of his employees oversold, or we believe, misled what Smart Service could do for usHe told us we were stuck with the programWhat kind of Business Executive would want to force their product on a customer? Not only are we troubled that we were misled by James M [redacted] , we have now seen how Smart Service upper management operates and addresses issuesThis is not the type of service or professional relationship we would want to grow withPlease feel free to contact me if you have any questions and/or concerns about this matter
Smart Service offers a HVAC software that integrates with QuickbooksI discussed with the sales rep about different functions of the program and for the most part it does what they claimDo to my business model I was unable to get it to work in my companyWe purchased a multi-user version of QuickbooksWe spent countless hours with tech supportWe even hired a Quickbooks specialist to assist in trying to get the software to adapt to what we neededAll this took place in less than monthsWhen I finally raised the white flag I was then informed that I only had days to change my mindIf I had been informed of this nice bit of information I could have backed out gracefully
Smart Service says sorry to badI feel I am being unduly punished for spending the extra time to make it work
I know right wrong and Legal are not the same thingI just don't believe this is all my faultThey knew it wasn't working for me and nobody mentioned the day hard fast ruleIt just isn't
Smart Service has mislead us and will not work towards a Win–Win solutionSmart Service was going to be the answer to all of our growing painsWe are a small cleaning company that is growing steady in West TexasWe have already grown a successful Home Care business over the last years, so we knew how important management software is and correctly timing the implementation to continually grow a consistent operationJames M***, a Business Technology Consultant at My Service Depot had all the answersWe shared our current operations and processes and he showed us how Smart Service would streamline our operationsJames M*** let us know that Smart Service operated on top of QuickBooksThis was a major concern for us because we do not operate out of QuickBooks, we have always used third party web based programs that import data into QuickBooks, but James M*** was always reassuring that we did not need to be functioning in QuickBooksWe found ourselves continually reminding James M*** during the sales calls that we only utilize QuickBooks for book keeping and not operationsJames M*** always came back with QuickBooks is only needed for initial setupAt a $10,buy in, we thought we were getting the Cadillac of Software managementWe were confident in our decision because James M*** had an answer for everythingEven with his confidence, I asked him if Smart Service had ever had issues with Companies not able to implement the software, and what was the outcomeHe assured me that there would be no issues, but a few companies had been refundedHe informed me that if we had major issues, that he could work something outKnowing that, we moved straight aheadWe signed the agreements, we spent over $4,in computer equipment, and we updated all the software James M*** suggested to make Smart Service functionTraining was scheduled out over two weeks from the sign dateWe were also given access to online video tutorials that we watched before our trainingThe training consisted of three hour sessions that James M*** continually reaffirmed us would be adequateWe completed the training about full months after we signed the agreementThere were scheduling conflicts with what Smart Service had at available timesYou would think that a customer that was buying a $10,management software system that Smart Service would work around their scheduleWe concluded at the end of the training that we would have to be operating much more heavily in QuickBooks than James had originally indicated and that this was not at all what our conversations with James M*** had beenThe more tutorials and training we took, the more often we heard “you have to do that in QuickBooks” and we knew that this software would not be a good fit for usWe contacted James M*** about our concerns about moving forward with Smart Service and he informed us that we would need to visit with the COO, Mike C***, to proceed with a solutionThis consisted of a few email exchanges where we were blindsided by how James M*** mislead us with a 30-Day return to no refund for Third Party FinancingOur response to Mike C*** is belowAfter I told James M*** on the phone earlier this week that we are not a QuickBooks based company operationally, for about the 100th time, he said "I don't understand why you bought the service then"I explained to him that it was because he assured me that I would not be utilizing QuickBooks, but this is not the caseWe also told James M*** that I would take classes to become QuickBooks certified and he expressed that it would be a waste of time and moneyHow else could I learn what I need to know in order to utilize Smart Service through QuickBooksWe feel like we have been misled by what Smart Service could accomplish with Training, iFleet, and operationsSeems like we are getting conflicting information regarding sales, training, the lease, Smart Service, and iFleetWe were never made aware of a strict day return policy*** was not made aware of a no return policy if the software was financed through a leaseWe were supposed to have Smart Service streamline our operations and processesI cannot fathom this happeningAfter the initial training, we would have said somethingI think we did say something and we were told the next training would address our concerns, it did not! I was told the next training would clarify more at least twiceThe more training I took the more I saw that Smart Service is not the solution for usDuring training I was told several times, you have to do that in QuickBooks, you have to set that up in QuickBooksto which I was lead to believe I was on my own in properly setting up QuickBooksTraining was only available during very limited times, which was also not disclosed to usWe are operating a business, training should be set up for our convenienceIt seems like every time we have an issue, the solution is pushed back a week here or a week thereAs it stands now, we can't even discuss this scenario with Smart Service for another weekI see this issue going in the wrong direction very very quicklySmart Service will not work for usWe need to discuss on Wednesday a win/win scenario where we are not using Smart ServiceThis email led to Mike C*** COO agreeing to a conference call where we thought we could come to a Win-Win outcomeOn the call with Mike C***, we stated how disappointed we were in the outcome of the trainingWe continued to point out that we were misinformed by James M*** and it was apparent that you need to have a very strong understanding of QuickBooks to even start the Smart Service Training We suggested to compensate Smart Service for their time and we would request a refund for the remaining balanceWe were very taken back by the fact Mike C***, COO was unwilling to find a Win-Win even though one of his employees oversold, or we believe, misled what Smart Service could do for usHe told us we were stuck with the programWhat kind of Business Executive would want to force their product on a customer?
Not only are we troubled that we were misled by James M***, we have now seen how Smart Service upper management operates and addresses issuesThis is not the type of service or professional relationship we would want to grow withPlease feel free to contact me if you have any questions and/or concerns about this matter
We purchased software to help improve our operations , the sales rep met at our store and we explained our current set up and what we were looking for The sales rep was not sure what we were asking was possible , he went back to his support team , this took some time because what we were asking for was different from what they have done in the past They came back and said it was possible We signed up and loaded the software , once we loaded the software we found it was not working the way we had planned , the company tried to makes changes and make it work , each time they made adjustments the software was pared down This was not what the plan and is not acceptable I asked a couple of months ago to unwind this deal , they came back with other changes The system had a lot of features that were not usable at this pointI have asked for a refund and they said we are stuck with this software We did not get what we were promised ,
It seems that most of the negative reviews are regarding issues regarding the compatibility of the program and the restrictive return policy which is not clearly explained to customers by the salesman prior to purchaseSmart Service is an expensive program and MSD should do right by their customers and be more upfront about how they have structured their return policyWe were not told before purchasing that the quickbooks sync does not go both ways, were told during the trainingThe program is not very intuitive and if Smart Service stood behind their product, they would refund unhappy customers
Smart Service has mislead us and will not work towards a Win–Win solutionSmart Service was going to be the answer to all of our growing painsWe are a small cleaning company that is growing steady in West TexasWe have already grown a successful Home Care business over the last years, so we knew how important management software is and correctly timing the implementation to continually grow a consistent operationJames M [redacted] , a Business Technology Consultant at My Service Depot had all the answersWe shared our current operations and processes and he showed us how Smart Service would streamline our operationsJames M [redacted] let us know that Smart Service operated on top of QuickBooksThis was a major concern for us because we do not operate out of QuickBooks, we have always used third party web based programs that import data into QuickBooks, but James M [redacted] was always reassuring that we did not need to be functioning in QuickBooksWe found ourselves continually reminding James M [redacted] during the sales calls that we only utilize QuickBooks for book keeping and not operationsJames M [redacted] always came back with QuickBooks is only needed for initial setupAt a $10,buy in, we thought we were getting the Cadillac of Software managementWe were confident in our decision because James M [redacted] had an answer for everythingEven with his confidence, I asked him if Smart Service had ever had issues with Companies not able to implement the software, and what was the outcomeHe assured me that there would be no issues, but a few companies had been refundedHe informed me that if we had major issues, that he could work something outKnowing that, we moved straight aheadWe signed the agreements, we spent over $4,in computer equipment, and we updated all the software James M [redacted] suggested to make Smart Service functionTraining was scheduled out over two weeks from the sign dateWe were also given access to online video tutorials that we watched before our trainingThe training consisted of three hour sessions that James M [redacted] continually reaffirmed us would be adequateWe completed the training about full months after we signed the agreementThere were scheduling conflicts with what Smart Service had at available timesYou would think that a customer that was buying a $10,management software system that Smart Service would work around their scheduleWe concluded at the end of the training that we would have to be operating much more heavily in QuickBooks than James had originally indicated and that this was not at all what our conversations with James M [redacted] had beenThe more tutorials and training we took, the more often we heard “you have to do that in QuickBooks” and we knew that this software would not be a good fit for usWe contacted James M [redacted] about our concerns about moving forward with Smart Service and he informed us that we would need to visit with the COO, Mike C***, to proceed with a solutionThis consisted of a few email exchanges where we were blindsided by how James M [redacted] mislead us with a 30-Day return to no refund for Third Party FinancingOur response to Mike C [redacted] is belowAfter I told James M [redacted] on the phone earlier this week that we are not a QuickBooks based company operationally, for about the 100th time, he said "I don't understand why you bought the service then"I explained to him that it was because he assured me that I would not be utilizing QuickBooks, but this is not the caseWe also told James M [redacted] that I would take classes to become QuickBooks certified and he expressed that it would be a waste of time and moneyHow else could I learn what I need to know in order to utilize Smart Service through QuickBooksWe feel like we have been misled by what Smart Service could accomplish with Training, iFleet, and operationsSeems like we are getting conflicting information regarding sales, training, the lease, Smart Service, and iFleetWe were never made aware of a strict day return policy [redacted] was not made aware of a no return policy if the software was financed through a leaseWe were supposed to have Smart Service streamline our operations and processesI cannot fathom this happeningAfter the initial training, we would have said somethingI think we did say something and we were told the next training would address our concerns, it did not! I was told the next training would clarify more at least twiceThe more training I took the more I saw that Smart Service is not the solution for usDuring training I was told several times, you have to do that in QuickBooks, you have to set that up in QuickBooksto which I was lead to believe I was on my own in properly setting up QuickBooksTraining was only available during very limited times, which was also not disclosed to usWe are operating a business, training should be set up for our convenienceIt seems like every time we have an issue, the solution is pushed back a week here or a week thereAs it stands now, we can't even discuss this scenario with Smart Service for another weekI see this issue going in the wrong direction very very quicklySmart Service will not work for usWe need to discuss on Wednesday a win/win scenario where we are not using Smart ServiceThis email led to Mike C [redacted] COO agreeing to a conference call where we thought we could come to a Win-Win outcomeOn the call with Mike C***, we stated how disappointed we were in the outcome of the trainingWe continued to point out that we were misinformed by James M [redacted] and it was apparent that you need to have a very strong understanding of QuickBooks to even start the Smart Service Training We suggested to compensate Smart Service for their time and we would request a refund for the remaining balanceWe were very taken back by the fact Mike C***, COO was unwilling to find a Win-Win even though one of his employees oversold, or we believe, misled what Smart Service could do for usHe told us we were stuck with the programWhat kind of Business Executive would want to force their product on a customer? Not only are we troubled that we were misled by James M [redacted] , we have now seen how Smart Service upper management operates and addresses issuesThis is not the type of service or professional relationship we would want to grow withPlease feel free to contact me if you have any questions and/or concerns about this matter
Smart Service offers a HVAC software that integrates with QuickbooksI discussed with the sales rep about different functions of the program and for the most part it does what they claimDo to my business model I was unable to get it to work in my companyWe purchased a multi-user version of QuickbooksWe spent countless hours with tech supportWe even hired a Quickbooks specialist to assist in trying to get the software to adapt to what we neededAll this took place in less than monthsWhen I finally raised the white flag I was then informed that I only had days to change my mindIf I had been informed of this nice bit of information I could have backed out gracefully
Smart Service says sorry to badI feel I am being unduly punished for spending the extra time to make it work
I know right wrong and Legal are not the same thingI just don't believe this is all my faultThey knew it wasn't working for me and nobody mentioned the day hard fast ruleIt just isn't
Smart Service has mislead us and will not work towards a Win–Win solutionSmart Service was going to be the answer to all of our growing painsWe are a small cleaning company that is growing steady in West TexasWe have already grown a successful Home Care business over the last years, so we knew how important management software is and correctly timing the implementation to continually grow a consistent operationJames M***, a Business Technology Consultant at My Service Depot had all the answersWe shared our current operations and processes and he showed us how Smart Service would streamline our operationsJames M*** let us know that Smart Service operated on top of QuickBooksThis was a major concern for us because we do not operate out of QuickBooks, we have always used third party web based programs that import data into QuickBooks, but James M*** was always reassuring that we did not need to be functioning in QuickBooksWe found ourselves continually reminding James M*** during the sales calls that we only utilize QuickBooks for book keeping and not operationsJames M*** always came back with QuickBooks is only needed for initial setupAt a $10,buy in, we thought we were getting the Cadillac of Software managementWe were confident in our decision because James M*** had an answer for everythingEven with his confidence, I asked him if Smart Service had ever had issues with Companies not able to implement the software, and what was the outcomeHe assured me that there would be no issues, but a few companies had been refundedHe informed me that if we had major issues, that he could work something outKnowing that, we moved straight aheadWe signed the agreements, we spent over $4,in computer equipment, and we updated all the software James M*** suggested to make Smart Service functionTraining was scheduled out over two weeks from the sign dateWe were also given access to online video tutorials that we watched before our trainingThe training consisted of three hour sessions that James M*** continually reaffirmed us would be adequateWe completed the training about full months after we signed the agreementThere were scheduling conflicts with what Smart Service had at available timesYou would think that a customer that was buying a $10,management software system that Smart Service would work around their scheduleWe concluded at the end of the training that we would have to be operating much more heavily in QuickBooks than James had originally indicated and that this was not at all what our conversations with James M*** had beenThe more tutorials and training we took, the more often we heard “you have to do that in QuickBooks” and we knew that this software would not be a good fit for usWe contacted James M*** about our concerns about moving forward with Smart Service and he informed us that we would need to visit with the COO, Mike C***, to proceed with a solutionThis consisted of a few email exchanges where we were blindsided by how James M*** mislead us with a 30-Day return to no refund for Third Party FinancingOur response to Mike C*** is belowAfter I told James M*** on the phone earlier this week that we are not a QuickBooks based company operationally, for about the 100th time, he said "I don't understand why you bought the service then"I explained to him that it was because he assured me that I would not be utilizing QuickBooks, but this is not the caseWe also told James M*** that I would take classes to become QuickBooks certified and he expressed that it would be a waste of time and moneyHow else could I learn what I need to know in order to utilize Smart Service through QuickBooksWe feel like we have been misled by what Smart Service could accomplish with Training, iFleet, and operationsSeems like we are getting conflicting information regarding sales, training, the lease, Smart Service, and iFleetWe were never made aware of a strict day return policy*** was not made aware of a no return policy if the software was financed through a leaseWe were supposed to have Smart Service streamline our operations and processesI cannot fathom this happeningAfter the initial training, we would have said somethingI think we did say something and we were told the next training would address our concerns, it did not! I was told the next training would clarify more at least twiceThe more training I took the more I saw that Smart Service is not the solution for usDuring training I was told several times, you have to do that in QuickBooks, you have to set that up in QuickBooksto which I was lead to believe I was on my own in properly setting up QuickBooksTraining was only available during very limited times, which was also not disclosed to usWe are operating a business, training should be set up for our convenienceIt seems like every time we have an issue, the solution is pushed back a week here or a week thereAs it stands now, we can't even discuss this scenario with Smart Service for another weekI see this issue going in the wrong direction very very quicklySmart Service will not work for usWe need to discuss on Wednesday a win/win scenario where we are not using Smart ServiceThis email led to Mike C*** COO agreeing to a conference call where we thought we could come to a Win-Win outcomeOn the call with Mike C***, we stated how disappointed we were in the outcome of the trainingWe continued to point out that we were misinformed by James M*** and it was apparent that you need to have a very strong understanding of QuickBooks to even start the Smart Service Training We suggested to compensate Smart Service for their time and we would request a refund for the remaining balanceWe were very taken back by the fact Mike C***, COO was unwilling to find a Win-Win even though one of his employees oversold, or we believe, misled what Smart Service could do for usHe told us we were stuck with the programWhat kind of Business Executive would want to force their product on a customer?
Not only are we troubled that we were misled by James M***, we have now seen how Smart Service upper management operates and addresses issuesThis is not the type of service or professional relationship we would want to grow withPlease feel free to contact me if you have any questions and/or concerns about this matter
We purchased software to help improve our operations , the sales rep met at our store and we explained our current set up and what we were looking for The sales rep was not sure what we were asking was possible , he went back to his support team , this took some time because what we were asking for was different from what they have done in the past They came back and said it was possible We signed up and loaded the software , once we loaded the software we found it was not working the way we had planned , the company tried to makes changes and make it work , each time they made adjustments the software was pared down This was not what the plan and is not acceptable I asked a couple of months ago to unwind this deal , they came back with other changes The system had a lot of features that were not usable at this pointI have asked for a refund and they said we are stuck with this software We did not get what we were promised ,
It seems that most of the negative reviews are regarding issues regarding the compatibility of the program and the restrictive return policy which is not clearly explained to customers by the salesman prior to purchaseSmart Service is an expensive program and MSD should do right by their customers and be more upfront about how they have structured their return policyWe were not told before purchasing that the quickbooks sync does not go both ways, were told during the trainingThe program is not very intuitive and if Smart Service stood behind their product, they would refund unhappy customers