My Personal Touch Pet Grooming

Everything Vikki said in her response was a LIEI did not one single time curse on her voicemail saying I would make her life a living hell or any of thatNothing good will ever come to you when you're a manipulative, lying personThat is exactly why her stupid, ugly dog died that dayHad you been a nicer person, I'm sure your little mut would be alive todayGood thing he's in a better place and away from people like her! I will accept her not giving me my money back for her terrible serviceShe has seemed to have already lost enough, don't want to put her through anymore heartacheI will make sure I post the FACTS of their service on every website ever madeher life is already a living hell, she's years old working at a doggy daycareHow dare she make up all those lies about what was said on her voicemailShe can pull it up and let the whole world listen and I did not say any of those thingsI asked for the name of the lady who carelessly cut my dogs hairSo keep your little $55, you will need it for funeral arrangment for your pup

6-27-16To Whom it May Concern,First you are asking me to replay the worst day of my lifeSecond of all J [redacted] and her dog should not have even been in my shop that day. I've been grooming since 1975. I have never had anyone complaint to the BBB.She started bringing [redacted] to us... 7-25-15. Note from the groomer who did him that day says she didn't like it lengh of his hair. She was back on, 9-19-15, 10-10-15, 11-13-15 he was matted but wasn't bad enough that we couldn't get it out. On 12-4-15 mated. 2-5-16 matted had to use a #7 blade all over. Was able to save some of the ears and tail, a #7 is the next to shortest blade we use. 4-9-16 was in still alittle short so was able to comb him out. 5-6-16 MATTED close to the skin!!Called her told her she had the choice of me trimming his face, feet, (illegible word) and he tummy would have to be shaved with a #10 blade because he was matted to the skin. Just like the rest of his body. Or his body shaved with the #10 all over. Which would be best for him. She said that she didn't want him shaved. She would comb him out. Told her the longer she waited the worse it would get. She called the shop of May 27th said she needed to bring him in to be shaved down.Told her she could bring him in the next day. He would probably be there all day. Because we were already booked and I would be leaving to go to [redacted] Bet Hospital. That our four year old [redacted] had been rushed there Thursday night and was in ICU. The only time I could see him over the weekend was 8:30 A.M. She said that was okay because she wanted him done for the holiday.I returned to the shop around 10:30 on the 28th. We had told all of our clients the same thing. So that everyone knew what was going on. When I returned I started on [redacted] First we DO NOT USE RAZORS! How dumb can you be. I used my clipper vac on him because he was so matted.What a clipper vac does: you have a hose attached to your clippers and it sucks air. What this does is two things. First it keeps your blade cool so you can not clipper burn the animal period. Second it sucks the hair up alittle from the skin so you can get the matting off without hurting the animal. I finished rough curtting then bathing [redacted] , while he was fan drying. (we do not use heat.) I finished a older bichon When I was almost finished with her. The vet from [redacted] called me and said [redacted] had taken a turn for the worse. I needed to get there now. I dropped everything and left for ***. My groomers called all my clients for that day. To give them the choice of picking up their pet or wait until I returned or they finished with their dogs. Then they would finish mine. Only one family decided to pick up. [redacted] 's mom showed up at the shop before she was called. Said she would not take him until he was finished. She showed up two more times and called three times.I returned around 4:30 after my sweet wonderful [redacted] had died in my arms.I finished two of my clients. Rest were already finished except [redacted] and another dog. Two of my groomers were finishing them.When [redacted] 's Mom pick him up she said how cute he was. She check him up and down. Then paid for him. Left a five dollar tip.The following Wednesday she calls my shop. Says his a mess and she going to sue me. She was calling the police and pressing charges. Cussing me out up one side and down the other.When she finally took a breath I asked her if she took him to a vet? She said no. It had been 4 1/2 days. Asked her if she was so worried why didn't she call me. My cell phone number is on the shop's answering machine. She had call me on my cell before.She also said she knew I didn't have enough cages for thirty-five dogs. She wanted to come look at my back rooms. I told her no. She said If I didn't give her back her f-----g money. Told her good bye. She proceeded to call the shop six more times. Next to last time she called. I picked up the phone told her that her dog was perfectly fine when he left my shop. She had paid for the groom he got and I was not going to give any money back to her. It had been 4 1/2 days and anything could have happened to him. She must not have been to worried because she didn't call me or take him to a Vet.She called back again left a message that she was going to make my life a living hell and take me to court if she didn't get her f-----g money back.Then she proceeded to get on our shops face book page and tell horrible lies. She did the samething on Yelp. I'm NOT returning any money to her period. For the following reasons and more: 1. She got the groom that she paid for. There was nothing wrong with the groom. 2. She was told at least six times she could come and take her dog home. 3. She said he was short but he was cure. 4. She waited 4 1/2 days to say anything to me. Anything could have happen to him in that length of time. 5. She didn't take him to a Vet. 6. She lie on FaceBook, Yelp, and to the BBB about the whole thing. 7. She threaten my shop, my groomers and myself. I do not take any of this lightly. I bend over backwards for my clients two legged and four legged, I'm very proud of my shop. If there had been a mistake made by my shop. I would be the first to say so. There was no mistake.Also, inclosing a copy of the Fuzzy Pet Form she signed. The form says some of the things that can happen with a matted dog. None of this happen.For the record I have cages for 46 dogs. Plus play pens for another eight.As far as I'm concerned this matter is closed.I do apologize for this taking so long to get to you. [redacted] ***'s death has been very hard on me. While my family has been blessed with many wonderful pets, [redacted] was different He lived for me. I was his whole world. He was almost always with me. Home and the shop. In the fours years he lived the longest he was away from me was 23 hours. Auto immune disease took him from us in less than two weeks.Sincerely,Vickie A [redacted] My Person Touch Pet Grooming LLC5267 Gender RdCanal Winchester, Oh 43110

Everything Vikki said in her response was a LIE. I did not one single time curse on her voicemail saying I would make her life a living hell or any of that. Nothing good will ever come to you when you're a manipulative, lying person. That is exactly why her stupid, ugly dog died that day. Had you been a nicer person, I'm sure your little mut would be alive today. Good thing he's in a better place and away from people like her! I will accept her not giving me my money back for her terrible service. She has seemed to have already lost enough, don't want to put her through anymore heartache. I will make sure I post the FACTS of their service on every website ever made. her life is already a living hell, she's 80 years old working at a doggy daycare. How dare she make up all those lies about what was said on her voicemail. She can pull it up and let the whole world listen and I did not say any of those things. I asked for the name of the lady who carelessly cut my dogs hair. So keep your little $55, you will need it for funeral arrangment for your pup.

6-27-16To Whom it May Concern,First you are asking me to replay the worst day of my lifeSecond of all J[redacted] and her dog should not have even been in my shop that day.  I've been grooming since 1975.  I have never had anyone complaint to the Revdex.com.She started bringing [redacted] to us...

7-25-15.  Note from the groomer who did him that day says she didn't like it lengh of his hair.  She was back on, 9-19-15, 10-10-15, 11-13-15 he was matted but wasn't bad enough that we couldn't get it out.  On 12-4-15 mated.  2-5-16 matted had to use a #7 blade all over.  Was able to save some of the ears and tail, a #7 is the next to shortest blade we use.  4-9-16 was in still alittle short so was able to comb him out. 5-6-16 MATTED close to the skin!!Called her told her she had the choice of me trimming his face, feet, (illegible word) and he tummy would have to be shaved with a #10 blade because he was matted to the skin. Just like the rest of his body.  Or his body shaved with the #10 all over.  Which would be best for him.  She said that she didn't want him shaved.  She would comb him out.  Told her the longer she waited the worse it would get.  She called the shop of May 27th said she needed to bring him in to be shaved down.Told her she could bring him in the next day.  He would probably be there all day.  Because we were already booked and I would be leaving to go to [redacted] Bet Hospital.  That our four year old [redacted] had been rushed there Thursday night and was in ICU.  The only time I could see him over the weekend was 8:30 A.M. She said that was okay because she wanted him done for the holiday.I returned to the shop around 10:30 on the 28th.  We had told all of our clients the same thing.  So that everyone knew what was going on. When I returned I started on [redacted] First we DO NOT USE RAZORS!  How dumb can you be.  I used my clipper vac on him because he was so matted.What a clipper vac does: you have a hose attached to your clippers and it sucks air.  What this does is two things.  First it keeps your blade cool so you can not clipper burn the animal period.  Second it sucks the hair up alittle from the skin so you can get the matting off without hurting the animal.  I finished rough curtting then bathing [redacted], while he was fan drying. (we do not use heat.) I finished a older bichon When I was almost finished with her.  The vet from [redacted] called me and said [redacted] had taken a turn for the worse.  I needed to get there now.  I dropped everything and left for [redacted].  My groomers called all my clients for that day. To give them the choice of picking up their pet or wait until I returned or they finished with their dogs.  Then they would finish mine.  Only one family decided to pick up.  [redacted]'s mom showed up at the shop before she was called.  Said she would not take him until he was finished.  She showed up two more times and called three times.I returned around 4:30 after my sweet wonderful [redacted] had died in my arms.I finished two of my clients.  Rest were already finished except [redacted] and another dog.  Two of my groomers were finishing them.When [redacted]'s Mom pick him up she said how cute he was.  She check him up and down.  Then paid for him.  Left a five dollar tip.The following Wednesday she calls my shop.  Says his a mess and she going to sue me.  She was calling the police and pressing charges.  Cussing me out up one side and down the other.When she finally took a breath I asked her if she took him to a vet?  She said no.  It had been 4 1/2 days.  Asked her if she was so worried why didn't she call me.  My cell phone number is on the shop's answering machine. She had call me on my cell before.She also said she knew I didn't have enough cages for thirty-five dogs.  She wanted to come look at my back rooms.  I told her no.  She said If I didn't give her back her f-----g money.  Told her good bye.  She proceeded to call the shop six more times. Next  to last time she called.  I picked up the phone told her that her dog was perfectly fine when he left my shop.  She had paid for the groom he got and I was not going to give any money back to her.  It had been 4 1/2 days and anything could have happened to him.  She must not have been to worried because she didn't call me or take him to a Vet.She called back again left a message that she was going to make my life a living hell and take me to court if she didn't get her f-----g money back.Then she proceeded to get on our shops face book page and tell horrible lies.  She did the samething on Yelp.  I'm NOT returning any money to her period.  For the following reasons and more: 1. She got the groom that she paid for.  There was nothing wrong with the groom.  2. She was told at least six times she could come and take her dog home. 3. She said he was short but he was cure. 4. She waited 4 1/2 days to say anything to me.  Anything could have happen to him in that length of time.  5. She didn't take him to a Vet.  6. She lie on FaceBook, Yelp, and to the Revdex.com about the whole thing.  7. She threaten my shop, my groomers and myself.  I do not take any of this lightly.  I bend over backwards for my clients two legged and four legged, I'm very proud of my shop.  If there had been a mistake made by my shop. I would be the first to say so.  There was no mistake.Also, inclosing a copy of the Fuzzy Pet Form she signed.  The form says some of the things that can happen with a matted dog.  None of this happen.For the record I have cages for 46 dogs.  Plus play pens for another eight.As far as I'm concerned this matter is closed.I do apologize for this taking so long to get to you.[redacted]'s death has been  very hard on me.  While my family has been blessed with many wonderful pets, [redacted] was different  He lived for me.  I was his whole world.  He was almost always with me.  Home and the shop.  In the fours years he lived the longest he was away from me was 23 hours.  Auto immune disease took him from us in less than two weeks.Sincerely,Vickie A[redacted]My Person Touch Pet Grooming LLC5267 Gender RdCanal Winchester, Oh 43110