My Pet Chicken

I ordered chicks from here with the knowledge that some chicks may not make the journeyTo my surprise and delight all made it and are currently weeks old and thriving! I will order from them again and I would recommend others who are looking for a variety of breeds to do the sameCustomer service is top notchShipping is a little high for non living goods they offer but honestly this is the only down side to this companyThank you MyPetChicken :)

Complaint: [redacted] I am rejecting this response because: The reply wasn't a response to the specific charges or the blatant fictions I outlined Additional research concerning other people who have had issues with My Pet Chicken show a distinct pattern of avoiding responsibility and being less than honest when issues occurThere is no effort to provide competent customer service as is evidenced by incorrect timelines, misrepresentations and outright lies on the part of *** Not surprising for a company that, it turns out, is not an actual breeder, as they present themselves, but actually a broker who resells from multiple, undisclosed sources Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The number of factual errors in your response are too many to list Some are distortions, some are outright blatant fabrications The dismissive tone of the letter is also indicative of the tone of the rep during the calls I made and what was said The chicks were kept in an environment where the temperature was maintained, I tested it for several days in advance The "expert" continually interrupted me, ignored what I had to say, and changed what I did say for the purposes of avoiding responsibility She also told me that a manager could not be bothered to call me back as she had more important things to do and would not be available to me I asked to speak to a manager repeatedly, the "expert" told me no, she could not be botheredFor this [redacted] person to change the story to make it sound like a manager was going to call is simply not true - as is so much of what she claims in her response They don't even have the timeline correct and, as I've said before, her narrative ranges from garbled to outright made up That I refused the advice or to listen to the expert is also untrue, just another made up story so they can avoid liability Again, it's a case of them ignoring what was actually said and done, twisting words and looking for ways to blame others Case in point, I never refused to move the chicks, and when she called back they were in our kitchen and I was inspecting the survivors while the rep was on the phone with, describing to her what was going on ***, however, would rather lie so she can bury the fact that the rep told me repeatedly that the manager was too busy to call me back as she had made her decision and wasn't interested in discussing it any further - I suspect it was probably [redacted] and she is now trying to cover her refusal by shifting blame to me - the preferred tactic of this companyThe bottom line, the chicks were kept in a small, airtight enclosure with no drafts under an [redacted] chick brooder that was set so they came in contact with warmer There is no reason so many of the chicks should have died under those conditions Sincerely, [redacted] ***

I'm a first time chicken owner and out of all the websites I looked at My Pet Chicken seemed to be the bestI read reviews and I also read up all the information I could on chickens and how they were shipped, so I was fully prepared to possibly receive a chick or two who didn't handle transportation well and could possibly be dead upon arrivalI immediately set out to get them when I received the call from the post officeWhen I got home I was extremely happy to find that my chicks were holding up very wellOne of them seemed a bit out of it so I called the company and was given step by step directions on how to help bring her out of itMy chicks were sexed and vaccinated (per my request)I ordered three chicks of different breeds and was surprised with five baby chicks! I'm so excited and so grateful for everything this company has done for meThey have an outstanding customer service team that went above and beyond to help me with all my questionsI can't tell you enough how excellent they truly wereThey helped me prepare for my chicks arrival beforehand and afterwards, even with questions I could have [redacted] but I wanted an experts advice onI WILL highly recommend this company to all my friends and familyTruth be told I already haveI will be ordering from them and only them in the futureThank you My Pet Chicken, I wish I could give you guys ten gold stars :)

I recently ordered a gallon Nipple chicken waterer from themI received it todayAfter opening the box I discovered to my dismay that nipples were not already connected to the bucket as the item description made it lookThey were in a ziplock bagI purchased this item instead of individual nipples because I didn't not want to have to mess with it stalling them myself due to a weak wrist from an injuryI tried to install them with great difficultyA few of them were not very straight and there is no way for me to get them close to flush with the bucket because of thisI contacted My Pet Chicken through the chat option on their siteI received an apology, an acknowledgement that it isn't in the description that assembly is required and I was also told that I could send it back if I wanted but that I would be charged a restocking feeThey were having technical difficulties with their chat and asked to be able to call meAs I think back on it now it was probably so that there was not a paper trace of what they would tell me on the phoneThe woman called and apologized but told me there was nothing they could doMy only option was to send it back and pay a restocking feeI let her know how unhappy I was and that I would not be purchasing from them againShe didn't seem to careShe just said that she would offer $off my next order if I chose to order anything againI suggested to her that they put it in the item description that it requires assembly to avoid upset customers in the futureShe appreciated thatI'm not impressed with this company's treatment of customersI should not have to pay a restocking fee to return something that was their fault

Deceptive billing practicesCharged me $for a small change to my orderDid not warn me about the chargeI would not have requested the change if I had known about the charge

We are sorry that *** *** was not pleased with our customer service policies, we are always interested in improving our customer service to our valued customers Upon receipt of her complaints we asked for photos to document the extent of the damage Once they were reviewed we
offered her a full refund That refund was issued on March 31, soon after we reviewed the submitted photos As to her other complaints, we do use several farms and they each have different methods of packing the eggs Our website does show both types of packing and we are always glad to offer up which eggs come with which shipping, if askedMy Pet Chicken stands behind all live and non live products we sell

Hello Revdex.com Review Team, Thank you for forwarding this customer’s email addressing her additional concerns. While we understand and sympathize with *** *** concerns, she is alleging that My Pet Chicken sells infertile eggs thus, participating in fraud. This allegation is unfounded and truly upsetting to read since the foundation of MPC is supplying our customers with quality products and animals (chicks/eggs) Of course, we deny this wholeheartedly and as was stated previously, we ship thousands of eggs each year and have very few unsuccessful hatches. Each of our hatching egg programs also go through rigorous quality assurance programs and regularly test for fertilityWe believe, based on notes the customer entered in the order (see below) and our discussion with her when she called to report a bad hatch, that it is very possible customer errorBased on the timeline constructed below, we believe the customer 'held' (didn't set the eggs for hatching) too long which may have inadvertently caused the bad hatchCustomer’s notes on order: Preferred Shipping Week: Week of Mar 14, 2016 change date Blackout Dates: Blackout Dates: Preferable week to receive eggs is week of March 14th (to put in incubator o/a March 23rd)I cannot except eggs after week of March 21st shipping d/t our being away from home while chicks are still too young to place outside on their ownWill not accept substitutions The eggs were shipped March 15 (the week of March 14th, as requested by the customer)At the time the eggs shipped the customer was sent a tracking notice with handling information which included a directive to let eggs rest hours, then incubate. The eggs were delivered on March 17th Allowing the eggs to rest hrs., chicks should have hatched on or about April 8th. However, the customer called us on April 26th to indicate she had only one chick hatchThis report arrived more than weeks after the expected hatch. For this reason, we were unable to refund her because no shipper of eggs has control over the environment in which the eggs are incubatedIn Chapter of our free Incubation Guide (link) we explain that no development may occur because the eggs were not set promptly after resting(Please see attachment) Even experienced hatchers encounter problems with their hatches including but not limited to: equipment malfunction, power fluctuation, improper ventilation, improper humidity, eggs not being turned properly. My Pet Chicken stands by our original offer of $towards a future orderWe are confident in our hatching egg program and do believe the bad hatch might have been from human error. The customer may have misunderstood the $credit. It was given so that the customer may try again in ordering eggs, if she so chooses Thank you, Susan G*** Director of Operations www.mypetchicken.com

We ordered chick's ...we had read reviews on the chick's and there was a lot of negative when people receive there chick's ...when the post office called, we went to pick they up thinking that we would see some dead chick's when we open the box ....when we open the box I was very superseded that NOT one chicken was dead...I was so happy to see that all the chick's was healthy..when we took them home we put them in bedded shaving ..showed a few the water and feed and they went to to till they got full...watch them all day to make sure that they didn't get to hot...we are very satisfied with the packing and shipping on our chick..that you very much....*** *** *** *** *** *** ***

Hello Revdex.com Review Team, Thank you for forwarding this customer’s email addressing her additional concerns. While we understand and sympathize with *** *** concerns, she is alleging that My Pet Chicken sells infertile eggs thus, participating in fraud. This allegation is unfounded and truly upsetting to read since the foundation of MPC is supplying our customers with quality products and animals (chicks/eggs) Of course, we deny this wholeheartedly and as was stated previously, we ship thousands of eggs each year and have very few unsuccessful hatches. Each of our hatching egg programs also go through rigorous quality assurance programs and regularly test for fertilityWe believe, based on notes the customer entered in the order (see below) and our discussion with her when she called to report a bad hatch, that it is very possible customer errorBased on the timeline constructed below, we believe the customer 'held' (didn't set the eggs for hatching) too long which may have inadvertently caused the bad hatchCustomer’s notes on order: Preferred Shipping Week: Week of Mar 14, 2016 change date Blackout Dates: Blackout Dates: Preferable week to receive eggs is week of March 14th (to put in incubator o/a March 23rd)I cannot except eggs after week of March 21st shipping d/t our being away from home while chicks are still too young to place outside on their ownWill not accept substitutions The eggs were shipped March 15 (the week of March 14th, as requested by the customer)At the time the eggs shipped the customer was sent a tracking notice with handling information which included a directive to let eggs rest hours, then incubate. The eggs were delivered on March 17th Allowing the eggs to rest hrs., chicks should have hatched on or about April 8th. However, the customer called us on April 26th to indicate she had only one chick hatchThis report arrived more than weeks after the expected hatch. For this reason, we were unable to refund her because no shipper of eggs has control over the environment in which the eggs are incubatedIn Chapter of our free Incubation Guide (link) we explain that no development may occur because the eggs were not set promptly after resting(Please see attachment) Even experienced hatchers encounter problems with their hatches including but not limited to: equipment malfunction, power fluctuation, improper ventilation, improper humidity, eggs not being turned properly. My Pet Chicken stands by our original offer of $towards a future orderWe are confident in our hatching egg program and do believe the bad hatch might have been from human error. The customer may have misunderstood the $credit. It was given so that the customer may try again in ordering eggs, if she so chooses Thank you, Susan G*** Director of Operations www.mypetchicken.com

Hello,
This
letter constitutes our official response to *** *** complaint regarding the loss of his chicks he ordered from My Pet Chicken.
Our first contact with *** *** was a voice mail message on April 16, advising us that his chicks had arrived safely the previous day, but he awoke to find six or seven of them had passed, and requesting that we return his call to help determine the cause of the lossAs background, My Pet Chicken does guarantee the arrival of healthy baby chicksCustomers must select a box saying that they understand the following, before they are able to complete any purchase:
We guarantee healthy, live chicks and started pulletsWe will offer a refund, replacement, or give credit toward any bird that you properly cared-for but died within hours of arrival, provided you notify My Pet Chicken of any losses, by email or phone, within hours of arrival.
Clicking on the "properly cared-for" link brings up a page with detailed chick care instructions:
http://www.mypetchicken.com/backyard-chickens/chicken-care/chapter-4-caring-for-...⇄ /> That same day, one of our customer service representatives, an expert in chicken care, returned *** ***'s callHe reported that chicks had now passedOur representative inquired about the chick's housing environment, food, water and handling to help her determine the possible cause of death, and to help prevent any further losses*** *** replied that the chicks were kept outdoors, in an enclosed coop, with a heat source that we categorically deem inadequate for the circumstances in which they were housed (details available upon request).
Our representative explained the importance of controlling temperature in the chicks' "brooder" area (approximately degrees during the first days life), and that maintaining this temperature in a non heat-controlled environment, where outdoor temps fluctuate from day to night, is nearly impossibleShe advised moving the remaining chicks to a more controlled environment to allow them to warm up*** *** did not like that idea, and asked to be connected to a managerSince the manager was not available at that time, our representative explained that she would call back once she was able to speak with the manager about his caseAfter an internal discussion with the manager, it was decided that since we deemed the chicks improperly cared for, per our guarantees, My Pet Chicken would not take financial responsibility for the loss of lifeOur customer service representative called *** *** back on April 17th to communicate thisShe explained the details of our guarantee, and that the manager would be available to call him back the next day to go over any questions he hadShe asked when would be a convenient time to reach him, and *** *** interrupted, said he was going to dispute the charge with his credit card company and report us to the Revdex.com, and hung up the phoneIn summary, it was our opinion that *** *** did not properly care for his chicks, and therefore he does not quality for a refund, per the terms of our guaranteeHe was unwilling to take the advice of our chicken care expert and bring the chicks to a warmer location. My Pet Chicken's refund policy was established to protect customers on those rare occasions when chicks are properly cared for but perish anyway--and to provide yet another opportunity to educate folks on proper careIt was not establish to protect customers who refuse to provide adequate careThank you for your attention in this matter,
*** ***
Director of Operations
www.mypetchicken.com

Hello, Thank you for bringing this customer's complaint to our attentionAs she mentioned in her letter, MPC does not (and honestly cannot) guarantee a hatch rate on shipped eggsMPC offers a wide variety of hatching eggs for customers who would like to incubate and hatch chicks at home;
there is an inherent risk to this that all customers must acknowledge and agree to before being allowed to finalize their order. The snapshot attached, taken from our order processing system, shows the three statements that each customer must attest to (by selecting the check box at the left) before placing their orderOur order processing system will not allow a customer to proceed to the shipping or payment sections of checkout process without all three positive assertions. MPC takes every precaution to ensure the eggs arrive in the condition advertisedGreat care is taken when packing to reduce damage during shipment and our policy provides for a refund should that packaging prove insufficient and an egg is cracked upon arrival. Many factors will affect the outcome of a hatch, including but not limited to; handling by *** during shipment, external temperatures, customers handling upon arrival, the accuracy of the customers equipment and adherence to effective hatching practicesTo assist our customers in every way possible, we offer many forms of free literature on incubation including our Guide to Incubation and Hatching (http://www.mypetchicken.com/hatching-eggs/guide-toc.aspx), help topics on a wide variety of subjects (http://www.mypetchicken.com/backyard-chickens/chicken-help/What-do-I-need-to-kn...⇄ and one on one help with a customer service representativeCurrently, we can be contacted via real-time chat and phone during business hours, six days a weekOur staff can also be reached 24/via email, and all inquiries are typically responded to within 24-hours of arrivalIn an effort to refute the assertion that MPC knowing and willingly takes customers payment without the intent to deliver a viable product, I would like to share with you the following statistics: My Pet Chicken fulfilled more than 1,egg orders in which represents plus or minus 12,individual eggsOf those, only orders qualified for what we consider our "Bad Hatch Deal"In this deal, should the customer choose to try again, we offer to pay half of the total cost. While we understand how frustrating a poor hatch can be, the feedback we've received from the vast majority of our customers has been overwhelmingly positive. In extenuating circumstances, MPC (at its sole discretion) may offer the customer a gift or credit towards a future purchase to help assuage their loss and expendituresIn this instance, the customer service representative that was helping the customer did offer her a $credit towards any future purchase. To review our return policies and guarantees please see the link below. http://www.mypetchicken.com/about-our-company/policy/return-policy.aspx For these reasons, MPC feels that we have gone above our policy and do not agree with this customer's claims Please let me know if you have any questions or would like clarification on our practices.Sincerely,Susan G***Director of Operationswww.mypetchicken.com

I do not accept the response from My Pet Chicken.  I did agree to the risk statements as I placed my order with the vendor.  These are standard statements, similar to "I understand their is a risk my child may be injured while participating in this activity"  (i.e. sport  such as basketball or lacrosse OR birthday party activity such as bouncy houses).  However, when the statement is signed, one understand the chance of the risk (injury or rate of unhatched eggs - whichever the case) is very minimal.  Therefore, there is no concern with signing the statement.  The rate of injury while playing in any of the activities I mentioned is very small - so long as the child follows the proper safety precautions while participating in the activity. Likewise, the rate of unhatched eggs should also be very small so long as one follows all of the instructions provided by the company - which I did to include having the eggs held at the post office; immediately picked up and brought home; left out to sit for the requisite number of hours; turned regularly while in the incubator; temperature and humidy levels maintained, and hands-off during the last few days of hatching. My experience in the past following these guidelines while using eggs from other vendors has been a 70% hatch rate.  This was not the case with the eggs received from My Pet Chicken.  Out of the nine eggs received, none hatched....a 0% hatch rate. This is purely unacceptable.  As a business owner, I would understand that on occasion, an exception would need to be made to my companies return policy in order to sustain customer satisfaction,  Orders don't always go as expected - whether ordering eggs to hatch or a pizza to eat.  While visitng a specialty pizza restaurant this past weekend (recently applauded by [redacted]), I noticed a customer at a table next to me who did not receive the pizza they had ordered.  The owner immediately came to the table and without delay, reassured the customer another pizza would be made for the customer to ensure their satisfaction when they left the restaurant.  The customer was initially very surprised by the immediate responsiveness of the restaurant (and the owner no-less), and then you could see the customer's gratitude followed.  By the look on the customer's face, I could see them not only returning to the restaurant, but also recommending the restaurant to all of their friends.  Heavens, I've even shared the story with several of my friends highly recommending the restaurant, even though I was only a witness to the incident.    In the situation with My Pet Chicken, in the name of customer-service and keeping the reputation of the company, I believe the cost of shipping a partial shipment of eggs to make (and keep) a happy customer would far out weigh the minimal costs for feeding the hen a few extra days to lay the eggs.  If the success rate is as high as My Pet Chicken reports, I don't understand why, at the rate they charge for their eggs ($75 for nine eggs in my case - which is over $8 per egg), they couldn't simply offer to replace my very few eggs accepting it as a small loss upfront with the potential of a life-time customer with multiple purchases in the future.  In this case, I would have even been satisified to pay shipping myself if the offer for a few extra eggs had been extended (which it was not).Instead, My Pet Chicken simply reiterated their companies return policy, and offered a $10 credit which could only be used for a purchase with their company.  I am not aware of anything I can purchase at My Pet Chicken for $10 without actually having to pay more to offset the additional costs.  So once again, My Pet Chicken is only concerned with padding their pockets with their customers money - or so it seems from my experience with this business transaction.Thank you for your assistance with this issue.[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Quick response to let you know I will be sending my full response this weekend.  Please do not close out this complaint at this time.  I am currently at work and not able to provide a response now but will be sure to make time this weekend. 
Sincerely,
[redacted]

Hello,  
Arial, sans-serif; font-size: 9.5pt; line-height: 1em;">Thank you for bringing this customer's complaint to our attention. As she mentioned in her letter, MPC does not (and honestly cannot) guarantee a hatch rate on shipped eggs. MPC offers a wide variety of hatching eggs for customers who would like to incubate and hatch chicks at home; there is an inherent risk to this that all customers must acknowledge and agree to before being allowed to finalize their order.  The snapshot attached, taken from our order processing system, shows the three statements that each customer must attest to (by selecting the check box at the left) before placing their order. Our order processing system will not allow a customer to proceed to the shipping or payment sections of checkout process without all three positive assertions.
 MPC takes every precaution to ensure the eggs arrive in the condition advertised. Great care is taken when packing to reduce damage during shipment and our policy provides for a refund should that packaging prove insufficient and an egg is cracked upon arrival.   Many factors will affect the outcome of a hatch, including but not limited to; handling by [redacted] during shipment, external temperatures, customers handling upon arrival, the accuracy of the customers equipment and adherence to effective hatching practices. To assist our customers in every way possible, we offer many forms of free literature on incubation including our Guide to Incubation and Hatching (http://www.mypetchicken.com/hatching-eggs/guide-toc.aspx), help topics on a wide variety of subjects (http://www.mypetchicken.com/backyard-chickens/chicken-help/What-do-I-need-to-kn...⇄ one on one help with a customer service representative. Currently, we can be contacted via real-time chat and phone during business hours, six days a week. Our staff can also be reached 24/7 via email, and all inquiries are typically responded to within 24-hours of arrival. In an effort to refute the assertion that MPC knowing and willingly takes customers payment without the intent to deliver a viable product, I would like to share with you the following statistics: My Pet Chicken fulfilled more than 1,000 egg orders in 2015 which represents plus or minus 12,000 individual eggs. Of those, only 6 orders qualified for what we consider our "Bad Hatch Deal". In this deal, should the customer choose to try again, we offer to pay half of the total cost.  While we understand how frustrating a poor hatch can be, the feedback we've received from the vast majority of our customers has been overwhelmingly positive.  In extenuating circumstances, MPC (at its sole discretion) may offer the customer a gift or credit towards a future purchase to help assuage their loss and expenditures. In this instance, the customer service representative that was helping the customer did offer her a $10 credit towards any future purchase. 
 To review our return policies and guarantees please see the link below. http://www.mypetchicken.com/about-our-company/policy/return-policy.aspx For these reasons, MPC feels that we have gone above our policy and do not agree with this customer's claims.  
 Please let me know if you have any questions or would like clarification on our practices.
Sincerely,
Susan G[redacted]
Director of Operations
www.mypetchicken.com

Complaint: [redacted]
I am rejecting this response because:
The number of factual errors in your response are too many to list.  Some are distortions, some are outright blatant fabrications.  The dismissive tone of the letter is also indicative of the tone of the rep during the calls I made and what was said.  The chicks were kept in an environment where the temperature was maintained, I tested it for several days in advance.  The "expert" continually interrupted me, ignored what I had to say, and changed what I did say for the purposes of avoiding responsibility.  She also told me that a manager could not be bothered to call me back as she had more important things to do and would not be available to me.  I asked to speak to a manager repeatedly, the "expert" told me no, she could not be bothered. For this [redacted] person to change the story to make it sound like a manager was going to call is simply not true - as is so much of what she claims in her response.  They don't even have the timeline correct and, as I've said before, her narrative ranges from garbled to outright made up.  
That I refused the advice or to listen to the expert is also untrue, just another made up story so they can avoid liability.  Again, it's a case of them ignoring what was actually said and done, twisting words and looking for ways to blame others.  Case in point, I never refused to move the chicks, and when she called back they were in our kitchen and I was inspecting the survivors while the rep was on the phone with, describing to her what was going on.  [redacted], however, would rather lie so she can bury the fact that the rep told me repeatedly that the manager was too busy to call me back as she had made her decision and wasn't interested in discussing it any further - I suspect it was probably [redacted] and she is now trying to cover her refusal by shifting blame to me - the preferred tactic of this company.
The bottom line, the chicks were kept in a small, airtight enclosure with no drafts under an [redacted] chick brooder that was set so they came in contact with warmer.  There is no reason so many of the chicks should have died under those conditions.
Sincerely,
[redacted]

We're sorry if [redacted] felt our customer service representative was rude. We were working quickly fulfill [redacted] request to cancel and then re-activate her order without incurring fees above the $5 cancellation fee that [redacted] agreed to (see...

attached). As our policy states, we charge a $5 cancellation fee if the coop hasn't left the warehouse. (see attached email.)
 
We feel this complaint is frivolous and ask that it be stricken from our record. We not only met our policy, but went above to pull the labelled coop from the [redacted] truck pickup to prevent a return shipping fee. Again, we're very sorry that [redacted] misinterpreted our representative as rude. 
 
Best regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The reply wasn't a response to the specific charges or the blatant fictions I outlined.  Additional research concerning other people who have had issues with My Pet Chicken show a distinct pattern of avoiding responsibility and being less than honest when issues occur. There is no effort to provide competent customer service as is evidenced by incorrect timelines, misrepresentations and outright lies on the part of [redacted].  Not surprising for a company that, it turns out, is not an actual breeder, as they present themselves, but actually a broker who resells from multiple, undisclosed sources.
Sincerely,
[redacted]

I recently ordered a 3 gallon 6 Nipple chicken waterer from them. I received it today. After opening the box I discovered to my dismay that nipples were not already connected to the bucket as the item description made it look. They were in a ziplock bag. I purchased this item instead of individual nipples because I didn't not want to have to mess with it stalling them myself due to a weak wrist from an injury. I tried to install them with great difficulty. A few of them were not very straight and there is no way for me to get them close to flush with the bucket because of this.
I contacted My Pet Chicken through the chat option on their site. I received an apology, an acknowledgement that it isn't in the description that assembly is required and I was also told that I could send it back if I wanted but that I would be charged a restocking fee.
They were having technical difficulties with their chat and asked to be able to call me. As I think back on it now it was probably so that there was not a paper trace of what they would tell me on the phone. The woman called and apologized but told me there was nothing they could do. My only option was to send it back and pay a restocking fee. I let her know how unhappy I was and that I would not be purchasing from them again. She didn't seem to care. She just said that she would offer $10 off my next order if I chose to order anything again. I suggested to her that they put it in the item description that it requires assembly to avoid upset customers in the future. She appreciated that. I'm not impressed with this company's treatment of customers. I should not have to pay a restocking fee to return something that was their fault.

I ordered 10 chicks from here with the knowledge that some chicks may not make the journey. To my surprise and delight all 10 made it and are currently 4 weeks old and thriving! I will order from them again and I would recommend others who are looking for a variety of breeds to do the same. Customer service is top notch. Shipping is a little high for non living goods they offer but honestly this is the only down side to this company. Thank you MyPetChicken :)