My Quick Buy

My Quick Buy [redacted] ***Business Phone: [redacted] Business Fax: [redacted] June 16, [redacted] :This letter is in regards to ID # [redacted] We are a new seller on the [redacted] .com platform [redacted] listed an item we have for sale on their websiteThis item had our product details, but they used the wrong pictureWe did not know this had occurred until, we were contacted by this customer [redacted] purchased of this item from us on the [redacted] .com website The owner spoke with [redacted] on the phoneHe arranged for a partial refund of $for the item they were keeping and a full refund for the item we were having Fedex pick up and return to usThis was a complete human error on [redacted] and this issue was resolved before we even received a letter from youWe feel this buyer jumped the gun and did not give us any time to fix this problem [redacted] said she was going to contact the Revdex.com and let you know we did resolve this issueIf you need anything else from us please let us know.I am sending along copies of the emails I have with ***, along with a copy of the partial refund we sent to herWe are still waiting for the second product to be returned to us, so we can send a refundSincerely,Janine H [redacted] My Quick Buy

Attention: [redacted] ID# [redacted] According to this claim this buyer [redacted] said she had no idea there was a day warranty and is requesting a full refund of $for an item that she has owned for almost monthsI have attached the following information for you to see how we have worked with [redacted] on this problem.AThe first are emails between our company and ***I have highlighted all of the dates in pink, emails from [redacted] to us in yellow, and emails from us to [redacted] in orangeYou will see we gave her many options and also offered to send her a replacement pool, she choose to keep the pool she had with a new patch kit because it was already full of water.BI am sending along a copy of the [redacted] listing she purchased from us and although our return policy does not say days (we will be adding it to the listing) it clearly states all returns need to be brand newThis is because Intex who is the manufacturer covers all warranties on our items because we are an authorized dealer of their products.CI have also enclosed a copy pulled from the Intex website showing they only cover their items for days unless otherwise stated.In my opinion we handled this with the proper integrity of our companyWe do have policies and we tried to follow them, but did offer to help this buyer in this case and as far as we knew based on the emails we did just thatThen this letter from the Revdex.com shows us stating she wants a full refundThere is a reason she contacted the Revdex.com and that is because there is a time limit to file a claim on [redacted] and because she has owned this item for almost months it is well past that time so she knows she is asking for something that is not to be possibleIf [redacted] would like a onetime replacement of the pool liner she has owned since January, she can send us the parts cut out of the pool that we had requested earlier and have them post marked by 6-19-and we will provide her with a new pool liner, but we cannot nor should we have to give her a full refund.Please let me know if there is anything else you need from our company.Thank youJanine H [redacted] My Quick Buy

I purchased a salt water pump from myquckbuy 5/5/It is made by Intex
It comes with a two year warrantyI Bought it threw Amazon.com They in turn
got it thew myquickbuyIhave contacted Intex , Amazon , myquickbuy
I sent in the proper paper work to myquickby Claim number ***
Sent the copy of the receipt of purchase from Amazon
order Id: **SSN**-*** copy of tracking number from FED-X
**SSN*** It has been Months , with no response back
I have tried to contact all companies with no avail
Can you please help
*** *** ***

I wouldn't even give them a single star! The item I purchased was: Bobble Yellow Water Bottle Replacement Filter, Set of 2.

I picked up this Bobble Filter set on 8/8/18, from my local Walmart, to replace the filter from my Bobble Water bottle. I was very pleased to find that I could order the replacement filter from Walmart and pick it up from the store. However, I'd not had the new filter a month and the 1 yellow replacement filter that I started using, cracked! When I tried to squeeze water out of my bottle, the water spewed out everywhere. This began after about 3 weeks of use. I tried rotating the bottle to use the part that wasn't cracked, but it continued to spew water out, when squeezed the bottle. I finally took it into the Walmart store, only to be told that they could do NOTHING about it. They said I had to reach out to the seller. I thought that Walmart was the seller! A store manager had to help me find out who the seller was! It turned out to be My Quick Buy, via my order from Walmart. I was told that I had to contact them through the Walmart order website, which I did. Walmart wrote back to me, telling me that they reached out to My Quick Buy and that My Quick Buy would reach out to me in a day. That was almost 2 months ago and I can't get a response from anyone! I can't even find a phone number for the company!

Attention: [redacted] ID# [redacted]According to this claim this buyer [redacted] said she had no idea there was a 90 day warranty and is requesting a full refund of $199.00 for an item that she has owned for almost 5 months. I have attached the following information for you to see how we have...

worked with [redacted] on this problem.A. The first are emails between our company and [redacted]. I have highlighted all of the dates in pink, emails from [redacted] to us in yellow, and emails from us to [redacted] in orange. You will see we gave her many options and also offered to send her a replacement pool, she choose to keep the pool she had with a new patch kit because it was already full of water.B. I am sending along a copy of the [redacted] listing she purchased from us and although our return policy does not say 90 days (we will be adding it to the listing) it clearly states all returns need to be brand new. This is because Intex who is the manufacturer covers all warranties on our items because we are an authorized dealer of their products.C. I have also enclosed a copy pulled from the Intex website showing they only cover their items for 90 days unless otherwise stated.In my opinion we handled this with the proper integrity of our company. We do have policies and we tried to follow them, but did offer to help this buyer in this case and as far as we knew based on the emails we did just that. Then this letter from the Revdex.com shows us stating she wants a full refund. There is a reason she contacted the Revdex.com and that is because there is a time limit to file a claim on [redacted] and because she has owned this item for almost 5 months it is well past that time so she knows she is asking for something that is not to be possible. If [redacted] would like a onetime replacement of the pool liner she has owned since January, she can send us the parts cut out of the pool that we had requested earlier and have them post marked by 6-19-2015 and we will provide her with a new pool liner, but we cannot nor should we have to give her a full refund.Please let me know if there is anything else you need from our company.Thank youJanine H[redacted] My Quick Buy

My Quick Buy[redacted]Business Phone: [redacted]Business Fax: [redacted] June 16, 2016[redacted]:This letter is in regards to ID # [redacted]. We are a new seller on the [redacted].com platform. [redacted] listed an item we have for sale on their website. This item had...

our product details, but they used the wrong picture. We did not know this had occurred until, we were contacted by this customer. [redacted] purchased 2 of this item from us on the [redacted].com website.  The owner spoke with [redacted] on the phone. He arranged for a partial refund of $15.99 for the item they were keeping and a full refund for the item we were having Fedex pick up and return to us. This was a complete human error on [redacted] and this issue was resolved before we even received a letter from you. We feel this buyer jumped the gun and did not give us any time to fix this problem. [redacted] said she was going to contact the Revdex.com and let you know we did resolve this issue. If you need anything else from us please let us know.I am sending along copies of the emails I have with [redacted], along with a copy of the partial refund we sent to her. We are still waiting for the second product to be returned to us, so we can send a refund. Sincerely,Janine H[redacted]
My Quick Buy

this is the first and last time I will ever want to use the quick buy I will at all times refuse to buy from any retailer who uses them . I have been for several days trying to get them to contact me on a return/exchange. what a waste of my hard earned money.

Attention: [redacted]
ID# [redacted]According to this claim this buyer [redacted] said she had no idea there was a 90 day warranty and is requesting a full refund of $199.00 for an item that she has owned for almost 5 months. I have attached the following information for you...

to see how we have worked with [redacted] on this problem.A. The first are emails between our company and [redacted]. I have highlighted all of the dates in pink, emails from [redacted] to us in yellow, and emails from us to [redacted] in orange. You will see we gave her many options and also offered to send her a replacement pool, she choose to keep the pool she had with a new patch kit because it was already full of water.B. I am sending along a copy of the [redacted] listing she purchased from us and although our return policy does not say 90 days (we will be adding it to the listing) it clearly states all returns need to be brand new. This is because Intex who is the manufacturer covers all warranties on our items because we are an authorized dealer of their products.C. I have also enclosed a copy pulled from the Intex website showing they only cover their items for 90 days unless otherwise stated.In my opinion we handled this with the proper integrity of our company. We do have policies and we tried to follow them, but did offer to help this buyer in this case and as far as we knew based on the emails we did just that. Then this letter from the Revdex.com shows us stating she wants a full refund. There is a reason she contacted the Revdex.com and that is because there is a time limit to file a claim on [redacted] and because she has owned this item for almost 5 months it is well past that time so she knows she is asking for something that is not to be possible. If [redacted] would like a onetime replacement of the pool liner she has owned since January, she can send us the parts cut out of the pool that we had requested earlier and have them post marked by 6-19-2015 and we will provide her with a new pool liner, but we cannot nor should we have to give her a full refund.Please let me know if there is anything else you need from our company.Thank youJanine H[redacted] My Quick Buy

My Quick Buy[redacted]Business Phone: [redacted]Business Fax: [redacted] June 16, 2016[redacted]:This letter is in regards to ID # [redacted]. We are a new seller on the [redacted].com platform. [redacted] listed an item we have...

for sale on their website. This item had our product details, but they used the wrong picture. We did not know this had occurred until, we were contacted by this customer. [redacted] purchased 2 of this item from us on the [redacted].com website.  The owner spoke with [redacted] on the phone. He arranged for a partial refund of $15.99 for the item they were keeping and a full refund for the item we were having Fedex pick up and return to us. This was a complete human error on [redacted] and this issue was resolved before we even received a letter from you. We feel this buyer jumped the gun and did not give us any time to fix this problem. [redacted] said she was going to contact the Revdex.com and let you know we did resolve this issue. If you need anything else from us please let us know.I am sending along copies of the emails I have with [redacted], along with a copy of the partial refund we sent to her. We are still waiting for the second product to be returned to us, so we can send a refund. Sincerely,Janine H[redacted]
My Quick Buy

Thanks to My Quick Buy rep. Jen.H I was able to recieve a replacement item that I had ordered through Amazon Prime.but that FED EX had losted or delivered to the wrong address or whatever..Calling Fed Ex was useless cause they insisted that delivery was successful..Amazon had no good Customer Service...Finally My Quick Buy came to my aide...Just got it ( Healthometer Scale) and it works Beautifuly ...love it my deepest appreciation to Rep. Jen. H...Checked My Quick Buy gets my Thumbs UP...THANKS.

Concerning Amazon order No. 112-4798340-0932259...Fed Ex track No. 771684487541...is still missing...I have NOT received the package as of now March 11 2018 —2:30 pm...Called FED EX ...they state that the package was recovered and has been re-Delivered..However I have NOT received the PACKAGE.

Review: IHAVE BEEN TRYING TO REACH CUSTOMER SERVICE FOR 2 DAYS AND NO ONE WILL CALL ME BACK. THEY SENT ME AN ITEM THAT I DID NOT ORDER. ALL I WANT THEM TO DO IS SEND ME WHAT I ORDERED BUT NO ONE WILL CALL ME BACK.

SINCERELY, [redacted]Desired Settlement: I WOULD LIKE TO HAVE WHAT I ORDERED. THEY WILL PAY TO HAVE THE WRONG ITEM SHIPPED BACK TO THEM AND SEND ME WHAT I ORDERED WITH PAID SHIPPING LIKE THE LAST ORDER THAT WAS WRONG ITEM.

Business

Response:

My Quick Buy[redacted]Business Phone: [redacted]Business Fax: [redacted] June 16, 2016[redacted]:This letter is in regards to ID # [redacted]. We are a new seller on the [redacted].com platform. [redacted] listed an item we have for sale on their website. This item had our product details, but they used the wrong picture. We did not know this had occurred until, we were contacted by this customer. [redacted] purchased 2 of this item from us on the [redacted].com website. The owner spoke with [redacted] on the phone. He arranged for a partial refund of $15.99 for the item they were keeping and a full refund for the item we were having Fedex pick up and return to us. This was a complete human error on [redacted] and this issue was resolved before we even received a letter from you. We feel this buyer jumped the gun and did not give us any time to fix this problem. [redacted] said she was going to contact the Revdex.com and let you know we did resolve this issue. If you need anything else from us please let us know.I am sending along copies of the emails I have with [redacted], along with a copy of the partial refund we sent to her. We are still waiting for the second product to be returned to us, so we can send a refund. Sincerely,Janine H[redacted]

My Quick Buy

I purchased a salt water pump from myquckbuy 5/5/2015 . It is made by Intex.

It comes with a two year warranty. I Bought it threw Amazon.com . They in turn

got it thew myquickbuy. Ihave contacted Intex , Amazon , myquickbuy.

I sent in the proper paper work to myquickby . Claim number [redacted] .

Sent the copy of the receipt of purchase from Amazon .

order Id: **SSN**-[redacted] . copy of tracking number from FED-X

**SSN[redacted] . It has been 4 Months , with no response back .

I have tried to contact all 3 companies with no avail.

Can you please help.

Review: I purchased a pool liner january 2015. I opened the box and filled the pool in may 2015 and dicovered it has 5 pin holes thst leak. I informed the company of this problem, they told me it was out of the 90 day warranty which I am unware of,Desired Settlement: I would like a full refund since the pool is completely full.

Business

Response:

Attention: [redacted] ID# [redacted]According to this claim this buyer [redacted] said she had no idea there was a 90 day warranty and is requesting a full refund of $199.00 for an item that she has owned for almost 5 months. I have attached the following information for you to see how we have worked with [redacted] on this problem.A. The first are emails between our company and [redacted]. I have highlighted all of the dates in pink, emails from [redacted] to us in yellow, and emails from us to [redacted] in orange. You will see we gave her many options and also offered to send her a replacement pool, she choose to keep the pool she had with a new patch kit because it was already full of water.B. I am sending along a copy of the [redacted] listing she purchased from us and although our return policy does not say 90 days (we will be adding it to the listing) it clearly states all returns need to be brand new. This is because Intex who is the manufacturer covers all warranties on our items because we are an authorized dealer of their products.C. I have also enclosed a copy pulled from the Intex website showing they only cover their items for 90 days unless otherwise stated.In my opinion we handled this with the proper integrity of our company. We do have policies and we tried to follow them, but did offer to help this buyer in this case and as far as we knew based on the emails we did just that. Then this letter from the Revdex.com shows us stating she wants a full refund. There is a reason she contacted the Revdex.com and that is because there is a time limit to file a claim on [redacted] and because she has owned this item for almost 5 months it is well past that time so she knows she is asking for something that is not to be possible. If [redacted] would like a onetime replacement of the pool liner she has owned since January, she can send us the parts cut out of the pool that we had requested earlier and have them post marked by 6-19-2015 and we will provide her with a new pool liner, but we cannot nor should we have to give her a full refund.Please let me know if there is anything else you need from our company.Thank youJanine H[redacted] My Quick Buy

Review: I purchased a Haan SI-70 steam mop from Rakuten.com earlier this week. The product was a marketplace item that was sold by My Quick Buy. The product was advertised as a brand new product for $84.99. I used a promo code and purchased the product for $73.95 with free shipping. I followed up with Rakuten to confirm that the product was in fact brand new. Even the receipt that was emailed to me stated that I had purchased a brand new item. The steam mop was delivered today, and on the outside of the box it states that the product is factor reconditioned. They are still selling them online at Rakuten.com as brand new Sku: 226874523. I searched a lot of hours before I purchased this product. I feel like they are misleading consumers. Factory reconditioned does not mean brand new.Desired Settlement: I would like for them to send me a new one or a $30.00 credit. If not, I want to return the product and they need to pay for the return shipping. Also, they need to stop advertising the product as brand new, and say that it is factory reconditioned.

Review: We ordered a 4' ft deep pool manufactured by Intex Co from Amazon via the internet. Amazon used My Quick Buy to provide the pool direct. After 3 weeks of cold/bad weather, we set up the pool in the backyard on the most level portion of our yard. The first problem arose as the pool filled with water and a small leak was discovered. I easily patched that using the repair patches included with the pool. After the pool was complete we tested it to make sure it was stable. while it spilled water over the sides it seemed fine. Four days later the pool emptied over night due to mild winds of 10 to 15 mph.Based on the above factors, we contacted Amazon to let them know we are not happy with the product and requested how we go about obtaining a refund. Amazon in turn passed this information on to My Quick Buy who had the manufacturer contact us. They said I could return to them under warranty but I explained to the manufacturer this wasn't a warranty issue but our dissatisfaction with the pool. I was told this needs to go back to the retailer. My Quick Buy says I need to get a new pool from Intex than send them both pools at my expense plus a 30% repack fee to obtain some kind of refund. this is unacceptable and also appears to be unethical on My Quick Buy's part. Any assistance you can supply would be appreciated.Desired Settlement: I return the pool to My Quick By at my expense and they provide me with a full refund.