My Sarasota Getaway Reviews (%countItem)
My Sarasota Getaway Rating
Address: 119 Tamiami Trl N, Nokomis, Florida, United States, 34275-2120
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This company currently named as My Sarasota Getaway intentionally overbooked itself during the weekend of Feb 21 to 24. Took 1 week to inform us.
This company currently named as My Sarasota Getaway intentionally overbooked itself during the weekend of Feb 21 to 24. Took 1 week to inform us they overbooked itself intentionally, as this has happened before with a previous customer prior before us when I searched their many reviews on various sites such as google expedia etc. They blew us off. I was contacted via facebook on their own page that a person named Pam would help me mitigate this and to phone her, which I did. She was no help at all and basically blew me off. In the end I said I wasnt interested in her *** excuses and there was not a legitimate excuse to have numerous booking sites like expedia and hotwire peddling your rooms saying there are vacancies when in reality there arent any, and waiting a week or more to inform ppl after they pay hundreds off dollars to say (oops we overbooked for your chosen dates of stay) and do nothing to mitigate the matter.
I want that facility post a notice saying people run the risk of getting overbooked by this facility and potentially losing their money. Or.....have this facility permanently shut down for shady business practices.
the motel charged me $280 extra for towels, hand towels, wash rags, comforter, and pillowcase. All stains could have been removed by washing it.
I was charged $25 a towel for 5 towels,a comforter for $75, coverlet for $50, 2 wash cloths at $6 a piece 2 hand towels at $12 a piece. all towels had either sand from outside the door or dirt from the dirty floors. the coverlet had some make up on it and a little blood on the comforter from my sons scab on his elbow. all items could have been cleaned by a washing machine or maybe a little stain remover. they never even had time to wash the items before they sent me a bill and charge my credit card
to get my $280 credited on my card
As would have been explained to you (during check-in and after you called twice to question the $280 charge made to your hotel reservation), guests are held responsible for damages done to the room and hotel amenities. This is a normal business practice and should not come as a surprise. The prices on your policy sheet presented at check-in indicated a combination of bleach soaking, washing, and shipping and handling costs should items be deemed unsalvageable and need to be replaced. Including:
$6 for Wash Cloths (2 count.)
$12 for Hand Towels (2 count.)
$25 for Bath Towels (5 count.)
$50 for Coverlets and/or Sheet Sets (1 count.)
$75 for Comforters (1 count.)
Upon signing your signature page at check-in, you AGREED to these additional charges should they be placed on your card. Again, we apologize if we were not verbally clearer or intuitive about these policies before you took the time to re-read these same exact phrases and signed your paperwork.
A charge of $280 was authorized on your card when you checked-out and the items were recovered damaged. After bleaching, twice washing in our industrial washer, and using stain remover on the items, the payment was finalized instead of being released, as it was determined that NONE of the items ruined could not be put back into circulation. You were NOT immediately charged. Items that are stained are not put back into rotation at the hotel. Those stained with blood, fecal matter, and bile are disposed of entirely as to adhere to basic hygiene considerations. Makeup stains, especially foundation and black mascara, are also difficult to remove in large quantities. We do not make charges of this nature lightly. We did not earn a profit from these charges. They were intended to replace the items lost and nothing more, and mentioning them on our policy sheet at all was meant to serve as a deterrent for their destruction/theft.
We have provided a scanned blank signature page with the same verbiage your own signature page, the policy sheet you would have received at check-in indicating the replacement costs of the linens should they become unusable after your stay, and just a few of the damaged item photographs. We were not able to fit them all on this webpage.
We were more than happy to provide to your party of five in a room with a standard occupancy of two, WITHOUT charging our standard extra-person costs. We were in no way obligated to honor your reservation because of this but decided to anyways as a courtesy. The standard extra-person charges that you would have accumulated at the end of your stay would have been $225. Again, we waived this fee as a nicety to improve the quality of your stay.
The general manager also provided her own air mattress for your party to use when it was determined that you had booked that incorrectly sized room, in order to make sure that you could enjoy your stay (this was also returned to us damaged). If you had indicated to the front desk that you felt your room was dirty, we would have allocated housekeeping resources to provide extra servic
We do not know what else to say, beyond asking that you do not ever return to the hotel. Destruction of property is NOT tolerated, especially after everything we have done to make your stay as enjoyable as possible.
Management
Nokomis Inn & Suites
(The consumer indicated he/she DID NOT accept the response from the business.)
My oldest daughter only stayed one night at the hotel. And the other 2 only stayed 2 or 3 nights. They stayed with grandparents.Most of the stuff on the towels was from putting the towels on the floor after showering to dry up the floor because the shower was flat and water would run out. And the floors were dirty from the sand outside the room. We never had an housekeeper asked if we need anything. One washcloth was dirty from cleaning out the microwave because it was dirty before we used it. Make up and sand all could have been cleaned off. They never had time to wash the stuff twice, when they emailed a bill within and hour and a half after checking out. I never called twice and emailed several times with no response. I don't think the towels were damaged, it's just every day wear and tear that coyld have been washed and stains removed.
Once again, as would have been explained to you (during check-in and after you called - twice, according to my memory - to question the $280 charge made to your hotel reservation), guests are held responsible for damages done to the room and hotel amenities. This is a normal business practice and should not come as a surprise. The prices on your policy sheet presented at check-in indicated a combination of bleach soaking, washing, and shipping and handling costs should items be deemed unsalvageable and need to be replaced. You signed our policy sheet AGREEING that you would adhere to these policies. We are not sure what you would like us to do, as you signed off accepting any possible charges at check-in.
You were not charged within such a short amount of time of leaving the property. The amount of $280 was AUTHORIZED on your card when you checked-out and the items were recovered damaged. This is different from a charge, as the money was still present in your account. After bleaching, twice washing in our industrial washer, and using stain remover on the items, the payment was FINALIZED instead of being RELEASED, as it was determined that none of the items could not be put back into circulation. Had the items been deemed salvageable, the AUTHORIZATION would have been RELEASED and no charge would have incurred. We also do not email bills.
Black stains, makeup or otherwise, are difficult to completely remove from white linens. Even with bleach, we were unable to remove them without leaving obvious discolored patches. Items that are visibly stained in any manner are not put back into rotation at the hotel. We do not make charges of this nature lightly and we did not earn a profit from these charges. They were intended to replace the items lost and nothing more, and mentioning them on our policy sheet at all was meant to serve as a deterrent for their destruction/theft. Once more, you agreed to these charges should they be placed on your account. We are a "mom and pop" styled motel that does not function like a corporate entity with scheduled shipments of supplies. When the property is damaged, it is either replaced by the damaging party or petty cash utilized by staff.
Once more, we have provided a scanned blank signature page with the same verbiage your own signature page, and the policy sheet you would have received at check-in indicating the replacement costs of the linens should they become unusable after your stay. These are the policies you agreed to.
It was also never made evident to front desk management that your party of FIVE stopped being a party of FIVE at any point during your reservation.
The room you were in was handicap accessible, which is why there was no lip in the shower. To prevent water from escaping, all that would have needed to be done was angle the shower head closer to the interior of the designated shower area.
At check-in, the front desk staff informed you that housekeeping only goes into rooms if the designated maid-service sign is left out on the door. They will not enter rooms otherwise to ensure that our guests receive their privacy. If you felt your room was dirty, you could have come to the front desk to request daily maid service. You did not indicate you felt your room was dirty at check-out.
We do not receive or see non-reservation emails in our email account, and this is why you did not receive email correspondence.
Our accounting department has informed us that your bank has already refunded you $280 without waiting for our dispute, and as such, we are confused why you are still inquiring about a refund. The position of the hotel is that you agreed to the charges when you signed your signature page at check-in, and understood you would be charged if the stains could not be removed. The sand on the towels WAS removed - but not the other stains that made the linens unusable. The towels and other linens that had to be thrown out should not have been used in the manner they were. You should not have arrived at the hotel with as many people in your party as there were, for a room that is based on a two-person occupancy.
Thank you for your understanding. We are not sure what else you would like for us to do.
Management
Nokomis Inn & Suites