My Shoe Fashion

On 9/27/Ms [redacted] contacted our Customer Support Center to inquire about an account on Myshoefasion.comOur customer support representative explained the promotion in which Ms [redacted] signed up, The failure to cancel within the day trial period resulted in the account becoming a VIP membership as specified within the terms Mr [redacted] agreed toMr [redacted] enrolled for the fourteen (14) day trial on 01/06/Upon sign up customers must agree to the terms & conditions and privacy policy that is presented on credit card payment and enter a valid credit card and CVVnumber before proceeding any furtherIf a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered intoMs [redacted] simply failed to cancel the day trial period nor returned the item to avoid becoming a recurring VIP MemberMs***'s account has been canceled as of 9127/and has not incurred any further charges or shipmentsIn addition, Ms***'s account has been refunded the amount of $as of 11/4/

On 9/27/2016 Ms. [redacted] contacted our Customer Support Center to inquire about an account on Myshoefasion.com. Our customer support representative explained the promotion in which Ms. [redacted] signed up, The failure to cancel within the 14 day trial period resulted in the account becoming a VIP membership...

as specified within the terms Mr. [redacted] agreed to. Mr. [redacted] enrolled for the fourteen (14) day trial on 01/06/2016. Upon sign up customers must agree to the terms & conditions and privacy policy that is presented on credit card payment and enter a valid credit card and CVV2 number before proceeding any further. If a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into. Ms. [redacted] simply failed to cancel the 14 day trial period nor returned the item to avoid becoming a recurring VIP Member. Ms. [redacted]'s account has been canceled as of 9127/2016 and has not incurred any further charges or shipments. In addition, Ms. [redacted]'s account has been refunded the amount of $392.00 as of 11/4/2016.

Final Consumer Response /* (2000, 5, 2016/04/21) */
I did mess up and not read the terms carefully. I still regard these automatic subscriptions unless cancelled as unethical, but this was acceptable. Thank you so much for your time & for just being an option that obviously gets a company's...

attention

Initial Business Response /* (1000, 8, 2016/05/03) */
Our records indicate that the consumer registered for the promotional trial membership on 2/21/2016. As advised directly on the payment page the terms and conditions, as well as any additional terms, conditions and covenants are made referenced...

in or made available by the hyperlink on the Credit Card Payment Page upon registration. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act.
By participating in the risk free trial and enrolling for a trial order, members will be shipped a heart necklace for $5.99 S&H. Our members are given the opportunity to try it for 14 days to enjoy their purchase and determine if the item is a suitable fit. If not, the unopened item may be returned within the allotted time by contacting our Customer Care toll-free line or by via email. To which our members are then given a RMA number.
If our members are satisfied, they do nothing and agree to be charged $98.00. Plus, they agree to be enrolled in our Monthly VIP Membership Program where 45 days from their initial order date and every 30 days thereafter they will receive a new item for the discounted retail price of $98.00 (Free Shipping). Our members have the option to cancel their VIP Membership at any time.
Contrary to the consumer's claim the evidence within this document will show that she knowingly participated in our risk free trial starting at $5.99. Her failure to cancel within the 14 day trial period resulted in the account becoming a VIP membership as specified within the terms she agreed to. The consumer enrolled for the fourteen (14) day trial on 2/21/2016. Upon sign up customers must agree to the terms & conditions and privacy policy that are presented on our landing page prior to accessing the credit card payment page and entering a valid credit card and CVV2 number before proceeding any further.
Upon sign up users must agree to the terms of use and privacy policy that is presented on the site as well as enter a valid credit card and CVV2 number before proceeding any further. Please note that the recurring membership fee is mentioned on the payment page within the "Satisfaction Guarantee" section. If a customer does not cancel the trial subscription and return the merchandise; they will then automatically upgrade to a recurring VIP membership per the terms entered into.
On 4/8/2016 the consumer contacted our Customer Support Team in an attempt to gather information regarding the $98.00 charge she incurred on 4/5/2016. Our Customer Support Representative thoroughly explained the Terms and Conditions she agreed to upon signing up for the promotion. Although she admitted to not reading the Terms and Conditions prior upon placing her order, she requested a refund in which our strict no return on open packages policy was advised. When advised of our strict Return Policy, the consumer advised he would file a dispute with her financial institution, in an attempt to resolve the consumer's dissatisfaction our Billing Department Manager advised the consumer to initiate a conference call with our Customer Support Team and her financial institution for a resolution to be met.
Initial Consumer Rebuttal /* (3000, 11, 2016/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told I coul
Final Consumer Response /* (4200, 28, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no attempt By company to settle. I have refused the order but no refund was offered.
Final Business Response /* (4000, 41, 2016/06/21) */
Our company has been more than generous in offering a courtesy refund in the amount of $98.00 despite our very strict no refund policy. The consumer's request for a further refund has been denied.