My Smart Lease

Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@mysmartlease.com Thank you for contacting the Revdex.com to seek answers to your questions regarding the move out process of your rental home MySmartLease.Com takes tenant rights very seriously and we do look into concerns with an open mind as we must consider all parties as a neutral messenger between owners and tenants First and foremost please keep in mind that MySmartLease.Com does not profit in any way from a tenant moving outThat includes from cleaning and repairsThere is no incentive for MySmartLease.Com to keep any security deposits and in fact would prefer to return all funds to the tenants as hoped for upon tenant move in A manager has reviewed your file and discovered that in fact there were holes in the walls throughout the entire housethey had to patch and paint all the bedrooms, living room, bathrooms, hallway, and kitchenThe owner charged $for the paint and extensive patchingFurther as you mentioned there was broken window, the owner charged $to repair and replace the glassThen the cleaning was not completed to sanitary standards so the toilet, tub, shower, floors, counters, and stove was $As for the lawn, when you moved in there was dead patch, but when you moved out, the entire lawn was dead! The owner had to reseed, cover with new top soil and water costing $ The total charges were $which included parts and laborYour refund totaled $176.66! Now keep in mind the total to bring this property back to rent ready was $2225, however; you were not charged the full amount because we had the charges for the paint pro rated, along with other charges which were not the tenants responsibility In conclusion after reviewing your move out charges, they seem reasonable in light of the amount of damages left Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid a high water bill every month to make sure the grass was niceThere were no holes in the walls other than nail holesI do not keep a messy home and would not tolerate holes being put in the walls of my homeThis is not acceptable and from other online reviews this company has a reputation for not returning deposists (despite their statement above)The charge to paint the home is astronomical being the home did.not have fresh paint upon move in since the house was a flipI have photos of what the inside of the home looked like when for sale and walls were the sameGarage door automatic opener was never even fixed as promised Final Business Response / [redacted] (4000, 9, 2014/08/11) */ Thank you for your follow up reply, after further reviewing your file, MySmartLease.Com will be making some adjustments to your move out statement in your favorWe never recommend an owner getting involved in the move out process, but in this case the owner didAs mentioned previously we want a fair an equitable result for all parties, thus we will be reversing the broken window charges, reducing the paint charges, and reducing the landscaping chargesUnfortunately, many times owners are a bit more aggressive than they should be and the manager is always in the middle trying to keep all parties happy and satisfiedSince you have brought this concern to our attention we have changed the policy regarding owner involvement during the move out processAlthough this adjustment does not dismiss all of your charges, we feel this is a fair and equitable resolveWe will be making the adjustments within hours and send you a supplemental check based upon this very open discussion

Initial Business Response /* (1000, 5, 2016/03/11) */
Hi ***
please be advised that you are responsible for leaving without paying, breach of contract, and damages to the unit located at *** *** *** in *** ***
Please make your immediate payment of $
to:
MySmartLease.Com
*** *** XXXXX
*** *** ** XXXXX
If you pay your debt, we will update your credit to reflect paid in full
Management

Initial Business Response /* (1000, 5, 2015/08/19) */
Thank you for contacting us regarding the Matter of *** ***After careful review of this matter we would like to refer *** to the agreement she activated on June 15th *** signed her agreement earlier; however, she
wanted to hold off on the activation until she moved out of the propertyThe contract clearly states, "for the period of year beginning the following date 06/15/
We secured a tenant who applied for the property and set up a move in date for 07/01/*** was told about the move in ans she promised us that the property would be ready for move in at that time
It was notThe property was absolutely filthy! The carpet stunk and was a health and safety hazard, the walls were unpainted and filthy, the cleaning was haphazard at bestWe let the owner know this is unacceptable and she said don't worry it would be taken care of
To make a long story short, the tenant was put between a rock and a hard place, because the owner was turning deadbeat on usOur contract states that we have a right to make repairs to satisfy the health and safety conditions of the propertyThis owner knows better, but just wanted to get free repairs from our companyKind of like a customer ordering steak, eating percent of it and saying I ordered chicken! Our firm paid to put window coverings on the home because the owner refusedThis was out of our own pocketsShe got mad that we did that
Our owners care about the conditions of their homes and care about the health and safety of their tenants, as do weWe did everything in the best interest of the tenant and the owner to prevent her from getting suedInstead of thanking us, she canceled us
Our contract has a clause for people just like ***if you cancel within days of your year term, a fee of $is applied to your account to help us recoup our lossThis is up front and clearly stated
Current disposition:
We refunded the tenant security deposit to her accountWe also refunded her cleaning and repairs to her account, (even though we didn't have to) and then we charged her a termination fee pursuant to the contractMore than fair, and wish her the best
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not tell MSL that I wanted my contract to begin on June 15, I stated the house would be ready on that day for move inI signed the contract on May 6, Regardless, they broke their contract when they went against my direct orders to not touch the carpets, as I advised them the carpets had been cleaned three weeks priorThe house was not in any health hazardThe carpet did not stink, again more liesThey are in breach of contract
They never advised me of a single repair, and as a landlord, I do not have to provide window blinds
They refunded me the following, the monthly charge they overcharged me, the carpet cleaning fee, the charge they added to my account for another property not even owned by me, and the entire cleaning bill which I stated I would fairly pay half, since I was quoted half
Again, MSL had no authority to over ride my direct orders regarding the property that I ownThey broke the contract, putting them in breach of contract
They DID NOT refund my tenants security depositThat is a lie
Even though they broke the contract, I still gave them a day written notice of terminationI can not do business with a company who has lied multiple times, done repairs behind my back, spoken to me rudely and with complete disrespect
I am requesting my tenants security deposit of $
I have tried for weeks to get the owner *** *** to call me so we could handle all of thisHe refused
Again, the move in ready date for tenants was June 15, I signed contract with MSL May 6, I terminated more than days later, September
I don't appreciate them saying I tried to get free repairs when I wasn't even aware repairs neededChanging a light bulb to me is not a repair!
Final Consumer Response /* (4200, 11, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I signed into a contract with MSL on May 6, I advised them that the property would be vacant, on June 15, That does not mean I changed my start dateI had to give MSL a date in which my property would be vacant, that's it
Im not a slubLord, as MSL did not bring a single repair to knowledgeI found out about the repairs later, while looking through their websiteAgain, them being dishonest in an effort to make me look bad
MSL broke their contract, putting them into breach of contract when they dismissed my direct order not to do something to the property that I ownThat is swindlingThey tried to bill me for repairs done to other peoples property, as well as over charge me for my monthly payment
I had no intention ever of trying to get repairs done for free as MSL continues to claim, since I wasn't even aware there was an issue with my property to begin with
MSL are dishonest, and crooksThey stole $from me claiming an early termination penalty, yet I terminated well over the day periodIn an effort to keep my money, they are once again being dishonest, claiming I changed the start up date
I am aware that most of the staff is not only dishonest, and disrespectful, but clearly incompetentThere is a difference between the day I sign the contract, and the day the property is vacant
The bottom line is that I signed a contract on MAY 6,
The property would be vacant June 15, 2015, and tenants would occupy the property on July 1,
The contract states that I would be penalized if I terminated during the first daysThe contract doesn't say I would be penalized if I terminated within the first days of my property being vacant
Therefor, MSL owes me the $they stole from meThey keep arguing over the repairs, that once again I was not aware of, and cleaning fees, rather than dealing with the issue at handAside from all their claims towards me, I terminated well over the days
I am prepared to forward the Revdex.com any and all documents to prove my position
Thank you
Final Business Response /* (4000, 9, 2015/08/21) */
This is a simple case of "no good deed goes unpunished." As we explained to ***, you must operate in a fashion that is fair and equitable to the tenant as wellYes, having window blinds in the bedrooms is an owner responsibility when you rent a property just like door locksDid MSL charge her for those? No(MSL paid for them out of their own pocketsWhen *** found out that window blinds were installed she called and raged at our office.) Was *** property cleaned to our basic health and safety standards? Not even closeThe property was filthy, cupboards dirty, greasy stove, looks like somebody just got up and picked up a bit and leftThen after much heated conversation with the service desk she said she would pay for half of her own messThe property was not ready for move in when she said it was supposed to be, not even closeWe trusted her, but in fact she was in breach of contractThe tenant will verify what we are saying as well*** keeps saying breach of contract, breach of contract, but she never points to one breachMatter of fact her idea of breach of contract is exactly what we are supposed to be doing as a management company!
So to recap, she set the start date of the contract herselfNow she wants to go back and change that to a more convenient dateShe admits in her last statement that we couldn't start until she moved out, which is exactly why SHE put the contract start date at June 15thWe refunded all charges related to cleaning and repairs to her account even though we didn't have to
I would be glad to forward any documentation to the Revdex.com in an effort of transparency in our position
We protected *** from the tenant suing her socks off, and the tenant would have wonWe get no thanks which is why I started with "no good deed goes unpunished"
Basically *** position is to make other people work for free, plus take no personal responsibility for the home in which you ownThis is basically the definition of slumlord and we will not work with slumlords
Bottom line: Her account was refunded for any cleaning and repairs PLUS it was refunded the security deposit and THEN it was charged the $termination charge rightfully
MSL has full documentation and is ready to prove our position
Thank you for your sincere consideration

Initial Business Response /* (1000, 5, 2016/05/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mysmartlease.com
Thank you for contacting our offices regarding a concern about how our credit check procedures work and regarding your request for a
refund
Our office runs applications on a first come first served basisSo for example; if you apply for a property online which already has a prior applicant, then you will be in line if the prior applicant is not qualified or no longer interested
The company that runs the applications and accepts the credit cards is called Check pointCheckpoint will only capture a hold on the card fur up to days, then they release the funds back to the card if the application was never ran
In this case we were contacted by the *** family complaining that they were charged, but never got the house which they applied forSo our credit manager made contact with Check point right away to find out what was going on
The credit manager spoke with *** over at Checkpoint and *** found the *** applications in her fileShe explained that the money was never captured after the hold and that their bank should have credited them back within days of the application
Simply put:
A- Mysmartlease.com never touches the funds, it goes directly to the credit bureau service company Checkpoint
B - Check point said they never ran her credit and the funds were never captured, thus her bank put the credit available back to her card within days
C - When we asked for documentation proving the funds were taken but never put back like contiguous bank statements, there was no cooperation
Therefore please recheck your bank statements, we are not in possession of your fundsJust like a deposit on a rental car, there was a hold, but because the service was never used, the hold was released and the charge was never captured
We hope that helps you understand your situation betterThank you for your consideration
MySmartLease.Com
Management
Initial Consumer Rebuttal /* (2000, 7, 2016/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We stand correctedWe have reconciled our bank statements and see that the charge was a pending transaction and was never fulfilledThank you for clarifying and taking the time out to resolve the matterWe apologize for any misunderstanding on our part

Initial Business Response /* (1000, 5, 2014/08/07) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mysmartlease.com
Thank you for contacting the Revdex.com to seek answers to your questions regarding the move out process of your rental home. ...


MySmartLease.Com takes tenant rights very seriously and we do look into concerns with an open mind as we must consider all parties as a neutral messenger between owners and tenants.
First and foremost please keep in mind that MySmartLease.Com does not profit in any way from a tenant moving out. That includes from cleaning and repairs. There is no incentive for MySmartLease.Com to keep any security deposits and in fact would prefer to return all funds to the tenants as hoped for upon tenant move in.
A manager has reviewed your file and discovered that in fact there were holes in the walls throughout the entire house. they had to patch and paint all the bedrooms, living room, bathrooms, hallway, and kitchen. The owner charged $950 for the paint and extensive patching. Further as you mentioned there was broken window, the owner charged $100 to repair and replace the glass. Then the cleaning was not completed to sanitary standards so the toilet, tub, shower, floors, counters, and stove was $175. As for the lawn, when you moved in there was 1 dead patch, but when you moved out, the entire lawn was dead! The owner had to reseed, cover with new top soil and water costing $200.
The total charges were $1425 which included parts and labor. Your refund totaled $176.66!
Now keep in mind the total to bring this property back to rent ready was $2225, however; you were not charged the full amount because we had the charges for the paint pro rated, along with other charges which were not the tenants responsibility.
In conclusion after reviewing your move out charges, they seem reasonable in light of the amount of damages left.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid a high water bill every month to make sure the grass was nice. There were no holes in the walls other than nail holes. I do not keep a messy home and would not tolerate holes being put in the walls of my home. This is not acceptable and from other online reviews this company has a reputation for not returning deposists (despite their statement above). The charge to paint the home is astronomical being the home did.not have fresh paint upon move in since the house was a flip. I have photos of what the inside of the home looked like when for sale and walls were the same. Garage door automatic opener was never even fixed as promised.
Final Business Response /* (4000, 9, 2014/08/11) */
Thank you for your follow up reply, after further reviewing your file, MySmartLease.Com will be making some adjustments to your move out statement in your favor. We never recommend an owner getting involved in the move out process, but in this case the owner did. As mentioned previously we want a fair an equitable result for all parties, thus we will be reversing the broken window charges, reducing the paint charges, and reducing the landscaping charges. Unfortunately, many times owners are a bit more aggressive than they should be and the manager is always in the middle trying to keep all parties happy and satisfied. Since you have brought this concern to our attention we have changed the policy regarding owner involvement during the move out process. Although this adjustment does not dismiss all of your charges, we feel this is a fair and equitable resolve. We will be making the adjustments within 72 hours and send you a supplemental check based upon this very open discussion.