My Source Energy, LLC

[redacted] and his crew were over to our house on three separate occasions to perform various work on our old houseEach time they were professional, courteous, punctual and hard workingThey offered some great cost saving solutions and great ideas about how to update our houses various electrical componentsCan't recommend them enough!

I have an older multi-suite property that has some pretty weird electrical systemsEM Electrical has been great with assessing what is going on, what needs to be fixed, what can be capped safely They are good at prioritizing when a situation is urgent and getting there quickly if needs be The guys have all been friendly and informative Their prices are competitive and the consistency is worth the peace of mind

We are doing a new construction and were referred to EM Electrical from a friend, I would highly recommend this company to anyone looking for an Electrician whether it be a new construction or a reno We found them to be very accommodating, co-operative and punctual, very easy to work with were glad to say that we are happy to have found a good electrician, we are planning on doing another property of which we will definitely be using EM Electrical

I would recommend Eric that works for EM Electrical to anyone that needed an electrician He was able and willing to solve my problem over the phone, rather than coming out and charging me for a service call Much appreciated

This company just completed the electrical for a downstairs suite in our residenceThey did an excellent job from start to finishThey listened carefully to our needs, kept us informed along the way, and were courteous throughoutI would highly recommend this business

RE Case: *** This letter is in response to the comploint filed with the Better Business Bureou on
08/12/
We do not feel we owe reimbursement to the patientThe amount the patient paid
out of pocket was for the per diem charges for our services, as explained in detail
belowWe did
explain this thoroughly with the patient upon admission and again on
the phone call we received on 08/12/
When we originally received the referral from *** *** *** I contacted the
patient directly on 06/17/and discussed pricing and payment options for
*** serviceThe patient stated they would rather have the antibiotics in a
Skilled Nursing Facility - where their insurance would pay for the services, than to pay
out of pocket to have the antibiotics at homeThen on 06/19/the patient
contacted me and stated they would like to receive the antibiotics at home and
agreed to pay out of pocket When receiving your first dose at *** Medical Center
on 06/20/- the nurse in The lnfusion Center reviewed the patient's need for two
antibiotics - *** and ***I gave the patient it additional cost for
receiving two antibiotics - and the patient agreed to pay the out of pocket amount
quotedThe patient also agreed to contact our pharmacy after receiving first dosing
and arriving home, so we could make our delivery that eveningWe prepared the
medication that day during our operating hours, so when the patient
contacted our pharmacy, we could make a prompt deliveryWhen the patient
contacted our pharmacy late that evening the patient informed us that another
pharmacy had delivered the medication to their home, even after the patient made
the verbal agreement to receive the services from us The patient also stated they
were going to use the other pharmacy's medication instead of receiving our delivery
On Monday 06/23/we spoke with the patient again and the patient requested to
switch to our services and be reimbursed for the days the patient used the other
pharmacy's medication (a total of days) On behalf of the patient, we contacted
Pikevílle *** *** *** Community Home Health, and *** Pharmacy and
informed them the patient would be receiving all medications and pharmacy services
from our pharmacy, starling 06/24/
Most commercial insurances pay a daily rate for our services between $and $
For this patient the first antibiotic charge was $45.00/day for the per diem and the
second antibiotic charge was $22,50/day for the per diem, total of $67.50/day for the
per diemAs a courtesy, we discounted services an additional 15% when the patient
agreed to pay the balance in fullThe patient did pay by Credit Card on 06/20/in
the amount $2409.75, for a total of days Because the home health agency sent the
antibiotic order to another infusion pharmacy and the patient received days of
medication and pharmacy services from *** pharmacy, we issued a
reimbursement check in the amount of $on 06/23/The amount paid in full
by the patient is for our per diem service (mixing of medication, monitoring and dosing
medication by our pharmacist, delivery/shipping of medication, supplies and
equipment for administration of antibiotics)This amount was for a total of days for
those services for the two antibiotics dispensed and delivered/shipped to the patient
on a weekly basis
Upon admission to our services, the signed an admission agreement As a standard
procedure, when this admission agreement is signed, we give a copy to all our patients
Our delivery driver gave this patient a copy on 06.24,2014, with Patient Copy written in
highlighter at the top of the page I am enclosing a copy of this admission agreement
for your records Under Section l: Acceptance of Services and Agreement to Pay, the
third section to initial is that the patient has been informed of their estimate of the
portion of charges for which they are responsible to pay: $for days antibiotics
(and our records do reflect this was paid in full by credit card - as stated above)
l am also enclosing a copy of the Advance Beneficiary Notice of Noncoverage (ABN)
This is a form issued by Medicare that gives an explanation of why Medicare does not
pay for the supplies and equipment and what the patient's estimated cost will beThe
patient also signed this form on
I have enclosed our records from billing the patient's Medicare Part D plan (***)
The patient should have also received an explanation of benefits from *** with this
information, *** did pay a total of $for vials of medicationSince the patient
paid the per diem cost up front, in full, we discounted your supply cost in an amount
equal to the copay responsibilities as a courtesyThe copays would have been an
additional $ If the patient did not have a Port D plan for us to bill the vials of
medication, this patient would have incurred an even higher out of pocket cost, than
the $paid in full
We also have record of speaking with the patient on a weekly basis, but have no
record of the patient requesting we send fewer supplieswe dispense supplies based
on what each patient should be using to be in compliance with their therapySupplies
are sent as part of the daily per diem - there is no separate additional charge, as we
do not line item bill Once supplies are dispensed to a patient's home, we cannot take
those back into our pharmacy, per federal regulations
I hope this letter has addressed your concernsPlease do not hesitate to contact me
with any additional questions
Sincerely,
*** ***LPN
Patient Care Coordinator

I would recommend Eric that works for EM Electrical to anyone that
needed an electrician.
He was able and willing to solve my problem over the phone,
rather than coming out and charging me for a service
call. Much appreciated.

[redacted] and his crew were over to our house on three separate occasions to perform various work on our old house. Each time they were professional, courteous, punctual and hard working. They offered some great cost saving solutions and great ideas about how to update our houses various electrical components. Can't recommend them enough!

We are doing a new construction and were referred to EM Electrical from a friend, I would highly recommend this company to anyone looking for an Electrician whether it be a new construction or a reno. We found them to be very accommodating, co-operative and punctual, very easy to work with were glad to say that we are happy to have found a good electrician, we are planning on doing another property of which we will definitely be using EM Electrical.

I have an older multi-suite property that has some pretty weird electrical systems. EM Electrical has been great with assessing what is going on, what needs to be fixed, what can be capped safely. They are good at prioritizing when a situation is urgent and getting there quickly if needs be. The guys have all been friendly and informative. Their prices are competitive and the consistency is worth the peace of mind.