My Supernova

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did speak to the the staff [redacted] at MySupernova and she stated that she was going to give me a free listing in Charlotte, but after speaking to the account manager it seems that they are going to move my existing services to that geographic area which I already paid forThey stated that they are going to give me a free listing, but it is only what I paid for in the first place? The new account manager has been a lot more responsive which I do appreciate but at this point I still do not have my site where it was promised to me in the first placeIn addition, we are still trying to resolve the issues with the photos that were improperly loaded on my site which is still unresolvedI am not trying to be difficult but I do not want to agree to the Revdex.com terms prior to having this issue totally resolved.Thank you in advance for your considerationVery Respectfully, [redacted] , M.S.L

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We have reported them to the bankWe are not satisfied with what they have done, and how they handled our complaintThey pretended to be Google, thus misleading us customersWe will also report this to Google, that My Supernova makes business allegations, using another businesses name

Hi [redacted] ,This email is in response to consumer complaint # [redacted] .I personally spoke with [redacted] on February 2, regarding all of the reviews he posted on various platforms and after we finished up his business listing on Google, he agreed to remove all the reviews he had written to me verbarlly -- I believe that all of them have been removed since then but he wasn't able to revoke the complaint with Revdex.com [redacted] is still our client and has never mentioned a refund to myself or to his account executive, we have also transferred ownership of the listing to him [redacted] originally signed up on October 16, and his listing is now verified and complete on Google.If there are any further questions, please feel free to contact me.Regards, [redacted] ***

At this time My Supernova is not going to refund this accountWe have tried to resolve this issue to the best of our ability,l unfortunately the work has been completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for forwarding the feedback.Please find our response!1,/ First the customer care representative introduced himself as GOOGLE associate, his name was *** [redacted] /male/ was kind but told he was working for googleI still have Google customer service phone number:877-905-*** pinned on my wall.2./ In the belief I was talking to Google I paid the dollars.3./ After I paid the , I received the welcome aboard email from a company called Supernova, first I did not even know who they were.4./ I was promised that my company website and pictures of dancers of my studio would come up in the searchThis was not accomplished, because my website did not show up in the Google search, but absolute random pictures, which has got nothing to do with my business did show up associated with my company name.5./ At this stage, I started to complain about the poor quality, I talked to managers, and demanded refundI told them that they can take me off the search, because bad image of my company is worth than nothingBy this time I found out that all the time I was talking to Supernova and not Google.6./ The managers said that there was no refund, and that they did the jobThey did talk to me in a very unprofessional, threatening manner, laughing at me and hanging the phone upon me.7./ I demand the refund and they can take me off the Google search, as "in integrum restititio" returning to the beginning point as if nothing happened[redacted] Regards, [redacted] Thank you for forwarding the feedback.Please find our response!1,/ First the customer care representative introduced himself as GOOGLE associate, his name was *** [redacted] /male/ was kind but told he was working for googleI still have Google customer service phone number:877-905-pinned on my wall.2./ In the belief I was talking to Google I paid the dollars.3./ After I paid the , I received the welcome aboard email from a company called Supernova, first I did not even know who they were.4./ I was promised that my company website and pictures of dancers of my studio would come up in the searchThis was not accomplished, because my website did not show up in the Google search, but absolute random pictures, which has got nothing to do with my business did show up associated with my company name.5./ At this stage, I started to complain about the poor quality, I talked to managers, and demanded refundI told them that they can take me off the search, because bad image of my company is worth than nothingBy this time I found out that all the time I was talking to Supernova and not Google.6./ The managers said that there was no refund, and that they did the jobThey did talk to me in a very unprofessional, threatening manner, laughing at me and hanging the phone upon me.7./ I demand the refund and they can take me off the Google search, as "in integrum restititio" returning to the beginning point as if nothing happened.Alexandra LengyelThank you for forwarding the feedback.Please find our response!1,/ First the customer care representative introduced himself as GOOGLE associate, his name was *** [redacted] /male/ was kind but told he was working for googleI still have Google customer service phone number:877-905-pinned on my wall.2./ In the belief I was talking to Google I paid the dollars.3./ After I paid the , I received the welcome aboard email from a company called Supernova, first I did not even know who they were.4./ I was promised that my company website and pictures of dancers of my studio would come up in the searchThis was not accomplished, because my website did not show up in the Google search, but absolute random pictures, which has got nothing to do with my business did show up associated with my company name.5./ At this stage, I started to complain about the poor quality, I talked to managers, and demanded refundI told them that they can take me off the search, because bad image of my company is worth than nothingBy this time I found out that all the time I was talking to Supernova and not Google.6./ The managers said that there was no refund, and that they did the jobThey did talk to me in a very unprofessional, threatening manner, laughing at me and hanging the phone upon me.7./ I demand the refund and they can take me off the Google search, as "in integrum restititio" returning to the beginning point as if nothing happened.Alexandra Lengyel

On 7/8/Ms*** ordered an optimized Google + page from My SupernovaAt no time during the recorded sales call did our salesman represent themselves as an employee of GoogleAfter the initial sales call Ms*** was transferred to a manager to have the details of her purchase confirmedOnce the sale and verification were completed she was emailed a receipt from My Supernova, from a "@mysupernova.com" email addressShe was also sent a "welcome aboard" email, again this was sent from a "@mysupernova.com" emailShe responded to both emails Later in the day she was contacted by a representative from My Supernova to complete the Google + verification process The next day she was contacted by an Account Executive at My Supernova to go over her listingShe also called in that day to our office where the phones are answered by the greeting "thank you for calling My Supernova how may I help you"The product she purchased was a optimized Google + pageMy Supernova built the listing in a timely manner and sent her a screen shot of the listing Currently the listing has first page placement on Google for the search terms*** *** *** ***
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*** *** *** ***Ms*** paid a one time fee of $for this placement which she will benefit from for years to comeIt is our opinion that My Supernova did an excellent job promoting her business online and tried our very best to customer service her

I spoke to the client today (7/31/17) and we resolved the issue by offering him a free business listing for the desired location and a new account manager It seems as though there was a miscommunication between the client and the account manager about the marketing campaign We are
hopeful that the client will be pleased with our services going forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We have reported them to the bank. We are not satisfied with what they have done, and how they handled our complaint. They pretended to be Google, thus misleading us customers. We will also report this to Google, that My Supernova makes false business allegations, using another businesses name.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for forwarding the feedback.Please find our response!1,/ First the customer care representative introduced himself as GOOGLE associate, his name was [redacted] /male/ was kind but told he was working for google. I still have Google customer service phone number:877-905-[redacted] pinned on my wall.2./ In the belief I was talking to Google I paid the 299 dollars.3./ After I paid the 299 , I received the welcome aboard email from a company called Supernova, first I did not even know who they were.4./ I was promised that my company website and pictures of dancers of my studio would come up in the search. This was not accomplished, because my website did not show up in the Google search, but absolute random pictures, which has got nothing to do with my business did show up associated with my company name.5./ At this stage, I started to complain about the poor quality, I talked to managers, and demanded refund. I told them that they can take me off the search, because bad image of my company is worth than nothing. By this time I found out that all the time I was talking to Supernova and not Google.6./ The managers said that there was no refund, and that they did the job. They did talk to me in a very unprofessional, threatening manner, laughing at me and hanging the phone upon me.7./ I demand the refund and they can take me off the Google search, as "in integrum restititio" returning to the beginning point as if nothing happened.[redacted]
Regards,
[redacted]
Thank you for forwarding the feedback.Please find our response!1,/ First the customer care representative introduced himself as GOOGLE associate, his name was [redacted] /male/ was kind but told he was working for google. I still have Google customer service phone number:877-905-6682 pinned on my wall.2./ In the belief I was talking to Google I paid the 299 dollars.3./ After I paid the 299 , I received the welcome aboard email from a company called Supernova, first I did not even know who they were.4./ I was promised that my company website and pictures of dancers of my studio would come up in the search. This was not accomplished, because my website did not show up in the Google search, but absolute random pictures, which has got nothing to do with my business did show up associated with my company name.5./ At this stage, I started to complain about the poor quality, I talked to managers, and demanded refund. I told them that they can take me off the search, because bad image of my company is worth than nothing. By this time I found out that all the time I was talking to Supernova and not Google.6./ The managers said that there was no refund, and that they did the job. They did talk to me in a very unprofessional, threatening manner, laughing at me and hanging the phone upon me.7./ I demand the refund and they can take me off the Google search, as "in integrum restititio" returning to the beginning point as if nothing happened.Alexandra LengyelThank you for forwarding the feedback.Please find our response!1,/ First the customer care representative introduced himself as GOOGLE associate, his name was [redacted] /male/ was kind but told he was working for google. I still have Google customer service phone number:877-905-6682 pinned on my wall.2./ In the belief I was talking to Google I paid the 299 dollars.3./ After I paid the 299 , I received the welcome aboard email from a company called Supernova, first I did not even know who they were.4./ I was promised that my company website and pictures of dancers of my studio would come up in the search. This was not accomplished, because my website did not show up in the Google search, but absolute random pictures, which has got nothing to do with my business did show up associated with my company name.5./ At this stage, I started to complain about the poor quality, I talked to managers, and demanded refund. I told them that they can take me off the search, because bad image of my company is worth than nothing. By this time I found out that all the time I was talking to Supernova and not Google.6./ The managers said that there was no refund, and that they did the job. They did talk to me in a very unprofessional, threatening manner, laughing at me and hanging the phone upon me.7./ I demand the refund and they can take me off the Google search, as "in integrum restititio" returning to the beginning point as if nothing happened.Alexandra Lengyel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did speak to the the staff [redacted] at MySupernova and she stated that she was going to give me a free listing in Charlotte, but after speaking to the account manager it seems that  they are going to move my existing services to that geographic area which I already paid for. They stated that they are going to give me a free listing, but it is only what I paid for in the first place? The new account manager has been a lot more responsive which I do appreciate but at this point I still do not have my site where it was promised to me in the first place. In addition, we are still trying to resolve the issues with the photos that were improperly loaded on my site which is still unresolved. I am not trying to be difficult but I do not want to agree to the Revdex.com terms prior to having this issue totally resolved.Thank you in advance for your consideration. Very Respectfully,
[redacted], M.S.L.

Hi [redacted],This email is in response to consumer complaint #[redacted].I personally spoke with [redacted] on February 2, 2016 regarding all of the reviews he posted on various platforms and after we finished up his business listing on Google, he agreed to remove all the reviews he had...

written to me verbarlly -- I believe that all of them have been removed since then but he wasn't able to revoke the complaint with Revdex.com.  [redacted] is still our client and has never mentioned a refund to myself or to his account executive, we have also transferred ownership of the listing to him.  [redacted] originally signed up on October 16, 2015 and his listing is now verified and complete on Google.If there are any further questions, please feel free to contact me.Regards,[redacted]

At this time My Supernova is not going to refund this account. We have tried to resolve this issue to the best of our ability,l unfortunately the work has been completed.

February 11, 2016 To whom it may concern, This is a response to comp**int number: #[redacted]) Ms. [redacted] signed up for service with My Supernova on 4/1/2011 for our "VIP" package. The package is on a month to month (no contract) agreement. We provided them with a...

website and an [redacted] Campaign that they were paying $750.00 for every 3 months of service. We ran the campaign from 5/18/15 until 9/11/15 at which time $283.96 were spent and paid to Google by My Supernova. They are requesting a full refund when we had previously agreed on half since we did spend money with [redacted] and for our administrative costs. So we refunded half as shown in the image below. They are also requesting the content of the website which we were told they had and to delete the site altogether. Which we did. We are also working with the company they hired to handle their marketing to transfer the domain information so we feel we have done everything we can to satisfy the clients wishes. In closing I hope that this information is enough to prove that My Supernova provided a tangible service to [redacted] and company.[redacted]My SuperNova