My Supply World

Upon reviewing the customer's account, I see that he was issued a full refund for the phone that he purchasedHe paid $for the phone plus $for Priority shipping, totaling $When the customer received the phone, it was unable to be activated in his areaPer our terms and conditions listed at this link, http://www.mysupplyworld.com/terms.asp, customer is responsible for all return shipping costs and original shipping charges are non-refundableOur representative offered him a one time courtesy of returning up to $of the shipping cost that he incurred since the issue was not his faultUpon reviewing the account when the phone was returned, our shipping manager decided to refund him his original $shipping instead of the promised $due to the issue to help satisfy the customerOur company went beyond our policy to return the entire cost of the purchase to the customerEven after this was explained to him, he continued to be extremely rude and even going as far as threatening to come to our warehouse, even though I explained to him that we are a call center that does not have an actual store front, and cause problems if his money was not returnedHis account through us has been blocked and no further communication will be done with himIt also lists in our terms and conditions, "Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden." I spoke with him personally and feel that we have gone above and beyond what needed to be done to rectify the situationIf he did not want to read the return and refund policy before purchasing his device, then the error is on his partI have attached a copy of the original order, order receipt and refund receiptI can also provide call recordings of his conversations which each of the representatives that he spoke with as well as the threats made to myself if neededThank you for your time

Upon reviewing the customer's account, I see that he was issued a full refund for the phone that he purchased. He paid $79.99 for the phone plus $9.99 for Priority shipping, totaling $89.98. When the customer received the phone, it was unable to be activated in his area. Per our terms and conditions...

listed at this link, http://www.mysupplyworld.com/terms.asp, customer is responsible for all return shipping costs and original shipping charges are non-refundable. Our representative offered him a one time courtesy of returning up to $5 of the shipping cost that he incurred since the issue was not his fault. Upon reviewing the account when the phone was returned, our shipping manager decided to refund him his original $9.99 shipping instead of the promised $5 due to the issue to help satisfy the customer. Our company went beyond our policy to return the entire cost of the purchase to the customer. Even after this was explained to him, he continued to be extremely rude and even going as far as threatening to come to our warehouse, even though I explained to him that we are a call center that does not have an actual store front, and cause problems if his money was not returned. His account through us has been blocked and no further communication will be done with him. It also lists in our terms and conditions, "Harassment in any manner or form on the site, including via e-mail, chat, or by
use of obscene or abusive language, is strictly forbidden." I spoke with him personally and feel that we have gone above and beyond what needed to be done to rectify the situation. If he did not want to read the return and refund policy before purchasing his device, then the error is on his part. I have attached a copy of the original order, order receipt and refund receipt. I can also provide call recordings of his conversations which each of the representatives that he spoke with as well as the threats made to myself if needed. Thank you for your time.