My Tech Guru's Inc.

Sir/Maam,First and foremost we don't call any personPeople call us for support and become our customersWe have so many customers whom we service them every month for maintenanceWe tracked the customer details and this name is not in our databaseWhile tracking the calls also didn't reveal any
details.There are many people out there who uses different company names to get access into the systemWe are a very genuine organisation focussing only on servicing the customers actual problems and helping them to maintain the system in perfect condition. If the customer could get us the number from which the call came through it would be easier for us to identify the person who used our name.Regards,Support Team

I found on the internet an offer for years unlimited support.I thought to give them a chance because I'm not good at that Firstly, they installed on my PC an app called CTS help desk and said when u have problems just use the application and a technician will help you asapNever worked, I always had to try and find a phone number to connect with themThis is a challenge as well because they provided on the web a phone number which never worksAnother problem is when they have to sort or check the PC/laptop, takes so longSo make sure, you have no other commitments before you contact themI used my laptop a lot and because this process to get in touch with them and the time spend to fix the problems is inadequate, I preferred not to contact them just when I had an emergencyI'm very disappointed I paid loads of money for nothing Now I have to recover and complete a project, to submit in few hrs, I sent them an email , but nobody contacted me and i'm sure if they will, will take so long that I won't be able to respect my deadline

Sir / Madam,
We spoke to the customer and resolved the issue
Regards,
Customer Support Team

I would advise anyone with computer problems,DO NOT let these crooks into your computer at all Somehow they overtook my computer and said it was infected and had to be cleaned up There was absolutely nothing wrong with my computer to begin with They charged me over $for their work If you have problems take it to a certified dealer who knows what they are doing

My Tech Gurus gave me a full refund of $ I have accepted their offer and my complaint has been resolvedThank you for your
assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Sir/Madam,
We spoke to the customer and explained clearly as what services was done on the computerAlso we had refunded the money to the customers account on which she paid
Regards,
Support Team
MYTECHGURUS INC

I don't know how I originally was connected to MTG, but being pretty much computer illiterate I bought into the concept of them fixng any issuesMy complaints are they usually take a long time in fixing a problem and some times fix one and create anotherThe other complaint is after each session they try to get you to extend the plan with the threat of higher cost in the futureExample is I just used them and the manager came on and said the plan was going to cost $for two years but I could get it now for $I kind of *** with her and she , at great risk to her job, got her supervisor to lower the price to $for two years and move me up to platinum level.They will come on once a month and clean up any problems foundI do have to say that they did help me out with numerous problems and have solved most of them to my satisfactionMy only complaints are they seem to drag their feet when servicing you and of course the cost factorI would say that an average session is anywhere from 2-hours, which is ridiculousI don't really know if I was scammed and I wish they would get a better rating from the Revdex.comJust for my own mindsetI am with them for three years yet

Revdex.com:I was called by *** *** Computer Guru on February 11th I explained that they had worked on my computer twice with no results He stated that the people who did the work must not have understood what to do I told him I was very tired of the problems so I hired someone else to fix it They had it fixed within an hour MrJay agreed to refund the $I had been charged by them Sounds like a scam to me
Sincerely,*** ***

Sir / Ma'am,
Whoever reaches us for support we have a clear defining script at the beginning that we are an Independent Technical Support company and nonaffiliated to any brand or productMost of the times its been repeated at regular intervalsThe
customer has been refunded and we have confirmed the same by callingRegards,
Support Team

Hello Sir / Ma'am,
We tried reaching out to the customer but couldn't get through the lineHence we have processed the refund of $on 20th April and communicated the same via email to the customer
Thanks,
Support Team
Computer Tech
Support

Sir / Ma'am,Whoever reaches us for support we have a clear defining script at the beginning that we are an Independent Technical Support company and nonaffiliated to any brand or productMost of the times its been repeated at regular intervals.The customer has been refunded and we have confirmed
the same by calling.Regards,Support Team

Sir / Maam,
We did reach out to the customer and explained completely about our servicesWe also reiterated to the customer right from the first interaction that we are an independent technical support company and we don't call any customers, in fact it was the customer who called us for
help to resolve the issueWe did take a remote control and resolved the issue twice.Now again we spoke to the customer and the issue has been addressed
Regards,
Support Team

Sir / Ma'am,We have reached out to the customer and explained the complete scenariosThe plan has been extended with the consent of the customer.Regards,Support Team

Hello Sir / Ma'am, We tried several times to reach the customer but could get only his voice mailHence we have sent an email detailing all the information and also requested for the best number along with the time to reach him.Regards,Support TeamComputer Tech Support

Complaint: 1***
I am rejecting this response because: Of the company calling me on a regular basesAm still getting calls from numbers which those numbers are: *** *** *** and (*** *** ***In one day had received calls from those numbers
Sincerely,
*** H***

RevDex.com:
MyTechGuru's contacted me last week and told me that they will give me a full refund if I withdraw my complaint to the Revdex.comI told them that I want to see that refund first and after that I will contact the Revdex.com furtherI have since received the refund though I was not spoken to clearly about work they did on my computer in this conversationIf it is proper business practice to say I can have a refund only if I withdraw my complaint, then please withdraw my complaint so that nobody will ever see what I complained aboutBut if it is not proper business practice to require this, then I would like others to see what one customer has been through with this companyThey have given me a refund and they understand my irritations with their serviceAnd I hope that others in the future never have to go through what I have
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***