Sir/Madam, Please find the complete synopsis of the customer issue and status Customer name: [redacted] Issue - Customer forgot to enter the windows login password which needs to be changed Synopsis: Customer came to create Admin login and restricted the access to his son not to use the computer, technician did a cleand educated the customer to change the passwordThe password was typed and the same has been given in the notepad too on 6th Jan and closed the ticket as resolved After days customer called back for not able to login into the computer because customer forgot the passwordCustomer was informed to arrange an alternate computer for resetting the password but till date there was no arrangement of an alternate system from the customer side Customer Received support on the below: 1) System Popup issue (Dec 13) 2) [redacted] user name issue (Dec 13) 3) System Password Change (Jan 14) Above all the customer had filed for a chargeback and we disputed the chargeback with all relevant details We also tried to reach the customer several times from the time we received this complaint but the customer didn't respond back to any of the voice mails Regards, Support Team MyTechGurus Inc
I contacted what I thought was [redacted] about what I also believed was a [redacted] issueSomehow I was sent over to "MyTechGurus"They utilize the same remote program that [redacted] does to remote in and evaluate your computerThey tweeked and deleted and added new programs to "clean" up my laptopEnd results were after three tries they could not correct the issueBut it is a time delay issue that is not evident right awaySo upon learning it was still not fixed, I contacted the company who wanted more money to fix what they never fixed and would not consider a refund for work not deliveredMy laptop is not performing any better and a small program I did have on there mysteriously no longer works that would clean up the laptop
Hello Sir / Ma'am, We tried several times to reach the customer but could get only his voice mailHence we have sent an email detailing all the information and also requested for the best number along with the time to reach himRegards, Support Team Computer Tech Support
Sir / Madam, The customer came to us on instances for the same issueAs the customer was not satisfied we had refunded the customer on 11th October Do find the details below: Refunded amount - $ Tra- Refund on – 11th October Regards, Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Sir / Ma'am,We have reached out to the customer and explained the complete scenariosThe plan has been extended with the consent of the customer.Regards,Support Team
Sir / Maam, We did reach out to the customer and explained completely about our servicesWe also reiterated to the customer right from the first interaction that we are an independent technical support company and we don't call any customers, in fact it was the customer who called us for help to resolve the issueWe did take a remote control and resolved the issue twice.Now again we spoke to the customer and the issue has been addressed Regards, Support Team
Revdex.com:I was called by [redacted] Computer Guru on February 11th I explained that they had worked on my computer twice with no results He stated that the people who did the work must not have understood what to do I told him I was very tired of the problems so I hired someone else to fix it They had it fixed within an hour MrJay agreed to refund the $I had been charged by them Sounds like a scam to me Sincerely, [redacted]
Hello Sir / Ma'am, We tried several times to reach the customer but could get only his voice mailHence we have sent an email detailing all the information and also requested for the best number along with the time to reach him.Regards,Support TeamComputer Tech Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello Sir / Ma'am, We tried reaching out to the customer but couldn't get through the lineHence we have processed the refund of $on 20th April and communicated the same via email to the customer Thanks, Support Team Computer Tech Support
RevDex.com: MyTechGuru's contacted me last week and told me that they will give me a full refund if I withdraw my complaint to the Revdex.comI told them that I want to see that refund first and after that I will contact the Revdex.com furtherI have since received the refund though I was not spoken to clearly about work they did on my computer in this conversationIf it is proper business practice to say I can have a refund only if I withdraw my complaint, then please withdraw my complaint so that nobody will ever see what I complained aboutBut if it is not proper business practice to require this, then I would like others to see what one customer has been through with this companyThey have given me a refund and they understand my irritations with their serviceAnd I hope that others in the future never have to go through what I have I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
They refunded the full amount I paid in the beginning$Thank you for helping, they are a scam
Sir/Madam, Please find the complete synopsis of the customer issue and status Customer name: [redacted] Issue - Customer forgot to enter the windows login password which needs to be changed Synopsis: Customer came to create Admin login and restricted the access to his son not to use the computer, technician did a cleand educated the customer to change the passwordThe password was typed and the same has been given in the notepad too on 6th Jan and closed the ticket as resolved After days customer called back for not able to login into the computer because customer forgot the passwordCustomer was informed to arrange an alternate computer for resetting the password but till date there was no arrangement of an alternate system from the customer side Customer Received support on the below: 1) System Popup issue (Dec 13) 2) [redacted] user name issue (Dec 13) 3) System Password Change (Jan 14) Above all the customer had filed for a chargeback and we disputed the chargeback with all relevant details We also tried to reach the customer several times from the time we received this complaint but the customer didn't respond back to any of the voice mails Regards, Support Team MyTechGurus Inc
I contacted what I thought was [redacted] about what I also believed was a [redacted] issueSomehow I was sent over to "MyTechGurus"They utilize the same remote program that [redacted] does to remote in and evaluate your computerThey tweeked and deleted and added new programs to "clean" up my laptopEnd results were after three tries they could not correct the issueBut it is a time delay issue that is not evident right awaySo upon learning it was still not fixed, I contacted the company who wanted more money to fix what they never fixed and would not consider a refund for work not deliveredMy laptop is not performing any better and a small program I did have on there mysteriously no longer works that would clean up the laptop
Hello Sir / Ma'am, We tried several times to reach the customer but could get only his voice mailHence we have sent an email detailing all the information and also requested for the best number along with the time to reach himRegards, Support Team Computer Tech Support
Sir / Madam, We spoke to the customer and resolved the issue Regards, Customer Support Team
Sir / Madam, The customer came to us on instances for the same issueAs the customer was not satisfied we had refunded the customer on 11th October Do find the details below: Refunded amount - $ Tra- Refund on – 11th October Regards, Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Sir / Ma'am,We have reached out to the customer and explained the complete scenariosThe plan has been extended with the consent of the customer.Regards,Support Team
Sir / Maam, We did reach out to the customer and explained completely about our servicesWe also reiterated to the customer right from the first interaction that we are an independent technical support company and we don't call any customers, in fact it was the customer who called us for help to resolve the issueWe did take a remote control and resolved the issue twice.Now again we spoke to the customer and the issue has been addressed Regards, Support Team
Revdex.com:I was called by [redacted] Computer Guru on February 11th I explained that they had worked on my computer twice with no results He stated that the people who did the work must not have understood what to do I told him I was very tired of the problems so I hired someone else to fix it They had it fixed within an hour MrJay agreed to refund the $I had been charged by them Sounds like a scam to me Sincerely, [redacted]
Hello Sir / Ma'am, We tried several times to reach the customer but could get only his voice mailHence we have sent an email detailing all the information and also requested for the best number along with the time to reach him.Regards,Support TeamComputer Tech Support
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***
Sir / Maam, We spoke to the customer and resolved the issue Thanks, Customer Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello Sir / Ma'am, We tried reaching out to the customer but couldn't get through the lineHence we have processed the refund of $on 20th April and communicated the same via email to the customer Thanks, Support Team Computer Tech Support
RevDex.com: MyTechGuru's contacted me last week and told me that they will give me a full refund if I withdraw my complaint to the Revdex.comI told them that I want to see that refund first and after that I will contact the Revdex.com furtherI have since received the refund though I was not spoken to clearly about work they did on my computer in this conversationIf it is proper business practice to say I can have a refund only if I withdraw my complaint, then please withdraw my complaint so that nobody will ever see what I complained aboutBut if it is not proper business practice to require this, then I would like others to see what one customer has been through with this companyThey have given me a refund and they understand my irritations with their serviceAnd I hope that others in the future never have to go through what I have I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]