Tell us why here On 1/3/Customer [redacted] opted for the 'Years Complete Support and Security Services' by paying $Accordingly support was provided and all the issues that customer was facing were resolved and the security on the customer's computer was also activatedLater in the month of December'2015, customer contacted us back saying that the security put by us is not working, so we took the access of customer's computer again and resolved the issueCustomer called us again stating that the security is not working, so we mutually agreed that customer will be provided a refund for the $for the security that is not working up to customer's satisfactionWe processed the refund and a check was mailed to customer, but the customer didn't received the check and it was mailed back to usPlease find enclosed the email of conversation with the customer In the complaint to Revdex.com, customer has mentioned that we were supposed to refund him $300, but that is incorrect informationThe amount that we mutually agreed for the refund was $and the remaining amount of $was to remain with us for the support of Years for his computer and other devices We tried to contact the customer repeatedly after the check of $was mailed from our end to confirm if the check is received or not, but there was no future contact with the customer After we received letter from Revdex.com regarding the complaint, we are constantly trying to get in touch with the customer at [redacted] but customer is not contactable We're still willing to provide the refund of $as mutually agreed with the customer Please advise what furthur needs to be done to resolve the issue Regards, My Tech Wizard LLC [redacted]
Complaint: ***
I am rejecting this response because: If I paid $and only kept their AVG software for year I feel that a $refund is appropriate. The company threatened me with legal action and that I should therefore accept the $they were offering. And I agreed at that time. But they never sent the $and after many calls to the company - it was always the same answer: We are processing your refund and it will be in the mail within days. I still have not received any money and many calls later I have decided to contact you at Revdex.com. As for the phone calls they may or may not have tried calling me but with all the requests from various charities I no longer answer my phone if the number is not recognized. This matter may be quickly resolved if they would mail me a check in the amount of $300.00.
Regards,
*** ***
Tell us why here...
On 1/3/2015 Customer [redacted] opted for the '5 Years Complete Support and Security Services' by paying $399.99. Accordingly support was provided and all the issues that customer was facing were resolved and the security on the customer's computer was also activated. Later...
in the month of December'2015, customer contacted us back saying that the security put by us is not working, so we took the access of customer's computer again and resolved the issue. Customer called us again stating that the security is not working, so we mutually agreed that customer will be provided a refund for the $99.99 for the security that is not working up to customer's satisfaction. We processed the refund and a check was mailed to customer, but the customer didn't received the check and it was mailed back to us. Please find enclosed the email of conversation with the customer.
In the complaint to Revdex.com, customer has mentioned that we were supposed to refund him $300, but that is incorrect information. The amount that we mutually agreed for the refund was $99.99 and the remaining amount of $300 was to remain with us for the support of 5 Years for his computer and other devices.
We tried to contact the customer repeatedly after the check of $99.99 was mailed from our end to confirm if the check is received or not, but there was no future contact with the customer.
After we received letter from Revdex.com regarding the complaint, we are constantly trying to get in touch with the customer at [redacted] but customer is not contactable.
We're still willing to provide the refund of $99.99 as mutually agreed with the customer.
Please advise what furthur needs to be done to resolve the issue.
Regards,
My Tech Wizard LLC
[redacted]
Tell us why here...
On 1/3/2015 Customer [redacted] opted for the '5 Years Complete Support and Security Services' by paying $399.99. Accordingly support was provided and all the issues that customer was facing were resolved and the security on the customer's computer was also...
activated. Later in the month of December'2015, customer contacted us back saying that the security put by us is not working, so we took the access of customer's computer again and resolved the issue. Customer called us again stating that the security is not working, so we mutually agreed that customer will be provided a refund for the $99.99 for the security that is not working up to customer's satisfaction. We processed the refund and a check was mailed to customer, but the customer didn't received the check and it was mailed back to us. Please find enclosed the email of conversation with the customer.
In the complaint to Revdex.com, customer has mentioned that we were supposed to refund him $300, but that is incorrect information. The amount that we mutually agreed for the refund was $99.99 and the remaining amount of $300 was to remain with us for the support of 5 Years for his computer and other devices.
We tried to contact the customer repeatedly after the check of $99.99 was mailed from our end to confirm if the check is received or not, but there was no future contact with the customer.
After we received letter from Revdex.com regarding the complaint, we are constantly trying to get in touch with the customer at [redacted] but customer is not contactable.
We're still willing to provide the refund of $99.99 as mutually agreed with the customer.
Please advise what furthur needs to be done to resolve the issue.
Regards,
My Tech Wizard LLC
[redacted]
Tell us why here On 1/3/Customer [redacted] opted for the 'Years Complete Support and Security Services' by paying $Accordingly support was provided and all the issues that customer was facing were resolved and the security on the customer's computer was also activatedLater in the month of December'2015, customer contacted us back saying that the security put by us is not working, so we took the access of customer's computer again and resolved the issueCustomer called us again stating that the security is not working, so we mutually agreed that customer will be provided a refund for the $for the security that is not working up to customer's satisfactionWe processed the refund and a check was mailed to customer, but the customer didn't received the check and it was mailed back to usPlease find enclosed the email of conversation with the customer In the complaint to Revdex.com, customer has mentioned that we were supposed to refund him $300, but that is incorrect informationThe amount that we mutually agreed for the refund was $and the remaining amount of $was to remain with us for the support of Years for his computer and other devices We tried to contact the customer repeatedly after the check of $was mailed from our end to confirm if the check is received or not, but there was no future contact with the customer After we received letter from Revdex.com regarding the complaint, we are constantly trying to get in touch with the customer at [redacted] but customer is not contactable We're still willing to provide the refund of $as mutually agreed with the customer Please advise what furthur needs to be done to resolve the issue Regards, My Tech Wizard LLC [redacted]
Complaint: ***
I am rejecting this response because: If I paid $and only kept their AVG software for year I feel that a $refund is appropriate. The company threatened me with legal action and that I should therefore accept the $they were offering. And I agreed at that time. But they never sent the $and after many calls to the company - it was always the same answer: We are processing your refund and it will be in the mail within days. I still have not received any money and many calls later I have decided to contact you at Revdex.com. As for the phone calls they may or may not have tried calling me but with all the requests from various charities I no longer answer my phone if the number is not recognized. This matter may be quickly resolved if they would mail me a check in the amount of $300.00.
Regards,
*** ***
Tell us why here...
On 1/3/2015 Customer [redacted] opted for the '5 Years Complete Support and Security Services' by paying $399.99. Accordingly support was provided and all the issues that customer was facing were resolved and the security on the customer's computer was also activated. Later...
in the month of December'2015, customer contacted us back saying that the security put by us is not working, so we took the access of customer's computer again and resolved the issue. Customer called us again stating that the security is not working, so we mutually agreed that customer will be provided a refund for the $99.99 for the security that is not working up to customer's satisfaction. We processed the refund and a check was mailed to customer, but the customer didn't received the check and it was mailed back to us. Please find enclosed the email of conversation with the customer.
In the complaint to Revdex.com, customer has mentioned that we were supposed to refund him $300, but that is incorrect information. The amount that we mutually agreed for the refund was $99.99 and the remaining amount of $300 was to remain with us for the support of 5 Years for his computer and other devices.
We tried to contact the customer repeatedly after the check of $99.99 was mailed from our end to confirm if the check is received or not, but there was no future contact with the customer.
After we received letter from Revdex.com regarding the complaint, we are constantly trying to get in touch with the customer at [redacted] but customer is not contactable.
We're still willing to provide the refund of $99.99 as mutually agreed with the customer.
Please advise what furthur needs to be done to resolve the issue.
Regards,
My Tech Wizard LLC
[redacted]
Tell us why here...
On 1/3/2015 Customer [redacted] opted for the '5 Years Complete Support and Security Services' by paying $399.99. Accordingly support was provided and all the issues that customer was facing were resolved and the security on the customer's computer was also...
activated. Later in the month of December'2015, customer contacted us back saying that the security put by us is not working, so we took the access of customer's computer again and resolved the issue. Customer called us again stating that the security is not working, so we mutually agreed that customer will be provided a refund for the $99.99 for the security that is not working up to customer's satisfaction. We processed the refund and a check was mailed to customer, but the customer didn't received the check and it was mailed back to us. Please find enclosed the email of conversation with the customer.
In the complaint to Revdex.com, customer has mentioned that we were supposed to refund him $300, but that is incorrect information. The amount that we mutually agreed for the refund was $99.99 and the remaining amount of $300 was to remain with us for the support of 5 Years for his computer and other devices.
We tried to contact the customer repeatedly after the check of $99.99 was mailed from our end to confirm if the check is received or not, but there was no future contact with the customer.
After we received letter from Revdex.com regarding the complaint, we are constantly trying to get in touch with the customer at [redacted] but customer is not contactable.
We're still willing to provide the refund of $99.99 as mutually agreed with the customer.
Please advise what furthur needs to be done to resolve the issue.
Regards,
My Tech Wizard LLC
[redacted]