My Website Solution, LLC

Initial Business Response / [redacted] (1000, 10, 2016/02/26) */ First and foremost, the person filing this complaint let his niece (***) borrow the money to pay for the repairs, but the owner of the vehicle which is the person who can and cannot authorize repairs is the owner of the car [redacted] niece brought her vehicle in for repairs, I let her know she needed a tune up done to the vehicle before it would pass smog (this was written on the work order)His niece said she wouldn't be able to get the tune up done to the vehicle because she did not have the funds for itShe said she would come back when she had the funds to complete that job on her vehicleHer uncle called me and asked me if the vehicle was ready to pass smog, I told him the exact same thingThe vehicle needed a tune up and then it would passWe have a signed copy (from his niece) of the work order that states what repairs she came in for and that the vehicle needed a tune up for the car to pass smogIf the uncle is involved in any way it is because he lent her the money to pay for the original repairs she came in forSo to ask for an adjustment in price in unjustHis niece gave us orders on what to fix, which is what she was charged for, and we let her know what else she needed and she didn't come backWe cannot complete repairs on a vehicle for which we have not received authorization from the OWNERAs for the claim that we tried to charge his account twice, that is and we also have proof of the ONE transaction that was charged to that accountSo in conclusion, we never heard back from the niece for the repairs that needed to be done, that she was notified about and signed a work order stating soWe have no business or relation with the person making the complaint other than he authorized his niece to use his credit card to pay for the repairsSo if NORMA would like to get those repairs done, we would be more than happy to do them at the price it will cost her, which she is well aware of since she picked up the vehicle Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response does not bring a resolution to my disputeThis guy is totally lyingIf Revdex.com can not help in any way I will take my dispute to a higher level

Initial Business Response /* (1000, 10, 2016/02/26) */
First and foremost, the person filing this complaint let his niece ([redacted]) borrow the money to pay for the repairs, but the owner of the vehicle which is the person who can and cannot authorize repairs is the owner of the car. [redacted] niece...

brought her vehicle in for repairs, I let her know she needed a tune up done to the vehicle before it would pass smog (this was written on the work order). His niece said she wouldn't be able to get the tune up done to the vehicle because she did not have the funds for it. She said she would come back when she had the funds to complete that job on her vehicle. Her uncle called me and asked me if the vehicle was ready to pass smog, I told him the exact same thing. The vehicle needed a tune up and then it would pass. We have a signed copy (from his niece) of the work order that states what repairs she came in for and that the vehicle needed a tune up for the car to pass smog. If the uncle is involved in any way it is because he lent her the money to pay for the original repairs she came in for. So to ask for an adjustment in price in unjust. His niece gave us orders on what to fix, which is what she was charged for, and we let her know what else she needed and she didn't come back. We cannot complete repairs on a vehicle for which we have not received authorization from the OWNER. As for the claim that we tried to charge his account twice, that is false and we also have proof of the ONE transaction that was charged to that account. So in conclusion, we never heard back from the niece for the repairs that needed to be done, that she was notified about and signed a work order stating so. We have no business or relation with the person making the complaint other than he authorized his niece to use his credit card to pay for the repairs. So if NORMA would like to get those repairs done, we would be more than happy to do them at the price it will cost her, which she is well aware of since she picked up the vehicle.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not bring a resolution to my dispute. This guy is totally lying. If Revdex.com can not help in any way I will take my dispute to a higher level.