My Window Man Reviews (1)
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My Window Man Rating
Description: Window Cleaning
Address: 7909 Silverton Ave #203, San Diego, California, United States, 92126
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www.mywindowmansd.com
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Review: I hired the company on sept 16th to wash my windows, screens and window tracks inside and out with soap and water. The owner assured me that this was their policy. In fact their website states that the fact that they wash the screens and inside tracks is what sets them apart from their competition. Two servicemen came out. I saw one cleaning the windows. But when he came inside, I noticed that they just didn't look that clean, and I told h** so and asked h**, "Did you wash the screens?" His response was, "I swear I did." I am not used to people lying to my face so I relied on his word. The glass looked pretty good. I just didn't think to wipe the screens when he was there to check, but two days later, the view out the window just seemed so gray (there was a bright blue sky) fuzzy an indistinct that it occurred to me to wipe the screen with a damp cloth. It came back black. I went around the house inside and out. The screens and tracks had only been wiped (not washed) in the room I was in the whole t**e and only sone of them. Out of 27 windows, only 8 of the screens had been wiped. All the others were filthy. Some still had cobwebs! I have them washed yearly, (by them) this is dust and dirt from ongoing construction around my house as I'm in a new development. The owner, K** and I discussed all this before in depth before hand, specifically the screens. The company failed to honor the stated contract. I reached out to the owner twice on the 18th, explained in a calm, understanding tone the situation and requested that she send a service person back to wash the screens before my event, sept 20th (I had hired her originally the week before and stipulated that I needed everything done before sept 20th). She chose not to respond to my voice messages.Desired Settlement: I intend to hire another company to finish the work they failed to perform: washing all the screens and window tracks. They charged me a total of $336 for the windows, screen and tracks Half the job was not completed. I want a refund of $168. I also want the claim that they wash the screens and the tracks, which is stated on their web-site, removed since It is apparent from reading other reviews that they, at best, wipe them and often skip that step but charge for it anyway.