MyCarStyles

Attached is the email order receipt from MyCarStyles showing my purchase with order # [redacted] I have spoken to your customer service department(***) numerous times and exchange email and [redacted] messages with him For you not to say you have any history of my order is a great example of the horrible customer service I have received I ordered this product from you not someone else You should be responsible for ensuring your consumers are satisfied as you state is your mission on your website [redacted] has promised he would ensure I was 100% satisfied and its been since February since I ordered the part I have provided pictures of the product and even posted to your [redacted] page asking if anyone would be interested in buyingThey were removed for obvious reasonsAll I ask is to provide me a full refund as the part should have never been sent in the condition it was [redacted] has my number so please feel free to discuss if you have any questions on this Once again you questioning my order is just unreal to mePlease see attachedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The business asked for invoice informationThe order # is [redacted] and the RMA # is [redacted] so they can reviewI also included part of the timeline below to give an idea of my journey I have been on I stopped recording after so long once I figured I wasn't getting anywhere.] Regards, [redacted] Timeline: 02/– ordered part - Order # [redacted] - RKSport Fits Chevy Camaro 10-Fiberglass Piece Trunk Spoiler 02/– Credit Card was charged immediately 03/– Followed up on order with ***Checkin on status03/– After me calling back [redacted] said it needed address confirmationPart was finally sent after a couple calls 03/– A month later part was received03/– Contacted [redacted] to inform him I was concerned about quality of part and was having auto body repair shop assess03/– Met with auto body repair and they did not want to touch it due to bad qualitySpoiler was wavey and had gashes and other blemishes 03/– Contacted [redacted] by 11AM CST asking to returnCalled back asking status and was asked to send picsAsked to speak to supervisor but they were not availableCalled back later after sending and then sent via text [redacted] was to contact me first thing Monday morning to resolve03/– Called [redacted] as I received no call and left message with another for him to return my callI then called [redacted] back again and he said he will have resolved by end of day once again 03/– Did not receive a call by CST as promised therefore called back and had to leave a message03/– I called back and was asked for more pics againI expressed my frustration asking to speak to ***’s supervisor once againWas told I would receive the RA# and return mail label by end of day03/– [redacted] emailed and said he has RA# and waiting on prepaid mailing label to be issued03/– [redacted] called and informed me he emailed the return label to have product shipped and they would refund as soon as product was inspected03/– Product was shipped with RMA [redacted] 03/– Product was received by vendor 03/– Follow up call to [redacted] to confirm spoiler was assessed and confirmation of credit [redacted] was to email or call back with status 03/– Contacted [redacted] again and he had no status update nor did he plan on callingHe was to follow up with vendor and call me right back 03/– No call back therefore left another message for [redacted] to contact me03/– No Call back therefore left another message for someone to contact me 03/– [redacted] Called and said they stated nothing was wrong with spoiler and they were going to deduct about $for shipping when original cost was $ I stated this was unacceptable due to the quality and support I have received [redacted] is asking them to wave the fee and will be getting back with me today with response03/– [redacted] emailed and said they would give me a further update on my refund tomorrow03/– Sent [redacted] email as follow up at 2:45PM waiting for reply 03/– No response to email so called and left message for [redacted] to call me back at 4:03/– Spoke to a lady who told me my refund was processed but didn’t know the amount Supposed to call me back and let me know 03/– [redacted] sent me email response stating refund was processed and would take 3-days I responded and asked if full amount was being returned03/– Left voicemail and no response still wanting to know refund amount 03/– Left two voicemails with no response still waiting on someone to tell me refund amount04/– Sending follow up email as I have yet to receive any responseI was told it would take 3-days for refundThis is the 5th day and still no refund posted04/– I called again and spoke with [redacted] and he told me the refund would be posted tonight but couldn’t tell me how muchHe transferred me to Mathew which I left a message for04/– I checked my account and still no refund posted Product was received days ago and still no refund received04/– Just saw where a credit was posted to my account less $for shipping costs Even though I am happy to get something back after months this is unacceptableThe product that was sent was horrible and would be embarrassed, Then the service I received was even worse Please credit my account the remainder of the money Below are some pics of the spoiler:

Thank you for your communicationUnfortunately, we do not have an order number "2-17433" or an order with the name Mr [redacted] in our systemDo you mind providing a link to the invoice on our website or copy of a receipt? Thank you

Hi [redacted] ,Thank you for your communicationWe have no record of an order # [redacted] or a RMA # [redacted] on our websiteCan you please provide a copy of your invoice or a link to it directly in your account on our site? From the information you provided, I know that all manufacturer defect cases are referred directly to the manufacturer; in this case RK SportThey would then deem an item defective or notYou may want to contact them to find out who exactly you purchased the item from and get more details about your casePlease let me know if you have any questions.Thanks and have a great day, [redacted]

Hi [redacted] , Thank you for your communication. I'm sorry to hear of the difficulties you have been experiencing. By chance, do you have a different order number than [redacted] ? The order number and account number you provided are not valid in our system. What would be best is if you can... provide an attachment of your invoice from our website, or a link to the invoice in your account (this way we have the exact information). I do not see an order from you with the name ( [redacted] H [redacted] ) or address ( [redacted] ***) in our system. Thank you again and please let us know if you have any questions, [redacted]

Hi ***, I went ahead and contacted RKSport.com directly to try and figure out this situationRK Sport said that you had opened a defect claim and shipped the part back to themThey said (direct quote from RK Sport), “The spoiler did come back and it’s fine.” This means that RK Sport denied your claim, because when they got the part back their quality and assurance department deemed nothing wrong with the partBecause there was nothing wrong with the part, they did not refund the original shipping costs associated with the shipment, but they did not charge you a restocking feeRK Sport are the ones that charged these feesI went ahead and got you a credit for the amount you requested (even though RK Sport denied your claim) and we are taking a loss on this order to make sure you are taken care ofYou should see a credit within business daysIf you have any other questions or concerns, please feel free to contact usThank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The business asked for invoice information. The order # is [redacted] and the RMA # is [redacted] so they can review. I also included part of the timeline below to give an idea of my journey I have been on.  I stopped recording after so long once I figured I wasn't getting anywhere.]
Regards,
[redacted]
Timeline: 02/07 – ordered part - Order #[redacted] - RKSport Fits Chevy Camaro 10-13 Fiberglass 3 Piece Trunk Spoiler 40012010 02/07 – Credit Card was charged immediately  03/01 – Followed up on order with [redacted]. Checkin on status. 03/02 – After me calling back [redacted] said it needed address confirmation. Part was finally sent after a couple calls 03/07 – A month later part was received. 03/08 – Contacted [redacted] to inform him I was concerned about quality of part and was having auto body repair shop assess. 03/10 – Met with auto body repair and they did not want to touch it due to bad quality. Spoiler was wavey and had gashes and other blemishes 03/10 – Contacted [redacted] by 11AM CST asking to return. Called back asking status and was asked to send pics. Asked to speak to supervisor but they were not available. Called back later after sending and then sent via text. [redacted] was to contact me first thing Monday morning to resolve. 03/13 – Called [redacted] as I received no call and left message with another for him to return my call. I then called [redacted] back again and he said he will have resolved by end of day once again.  03/13 – Did not receive a call by 4 CST as promised therefore called back and had to leave a message. 03/13 – I called back and was asked for more pics again. I expressed my frustration asking to speak to [redacted]’s supervisor once again. Was told I would receive the RA# and return mail label by end of day. 03/14 – [redacted] emailed and said he has RA# and waiting on prepaid mailing label to be issued. 03/14 – [redacted] called and informed me he emailed the return label to have product shipped and they would refund as soon as product was inspected. 03/15 – Product was shipped with RMA [redacted] 03/21 – Product was received by vendor 03/23 – Follow up call to [redacted] to confirm spoiler was assessed and confirmation of credit. [redacted] was to email or call back with status 03/24 – Contacted [redacted] again and he had no status update nor did he plan on calling. He was to follow up with vendor and call me right back 03/27 – No call back therefore left another message for [redacted] to contact me. 03/28 – No Call back therefore left another message for someone to contact me.  03/28 – [redacted] Called and said they stated nothing was wrong with spoiler and they were going to deduct about $60 for shipping when original cost was $290.  I stated this was unacceptable due to the quality and support I have received. [redacted] is asking them to wave the fee and will be getting back with me today with response. 03/28 – [redacted] emailed and said they would give me a further update on my refund tomorrow. 03/29 – Sent [redacted] email as follow up at 2:45PM waiting for reply 03/29 – No response to email so called and left message for [redacted] to call me back at 4:30. 03/29 – Spoke to a lady who told me my refund was processed but didn’t know the amount.  Supposed to call me back and let me know 03/29 – [redacted] sent me email response stating refund was processed and would take 3-5 days.  I responded and asked if full amount was being returned. 03/30 – Left voicemail and no response still wanting to know refund amount 03/31 – Left two voicemails with no response still waiting on someone to tell me refund amount. 04/03 – Sending follow up email as I have yet to receive any response. I was told it would take 3-5 days for refund. This is the 5th day and still no refund posted. 04/04 – I called again and spoke with [redacted] and he told me the refund would be posted tonight but couldn’t tell me how much. He transferred me to Mathew which I left a message for. 04/05 – I checked my account and still no refund posted.  Product was received 15 days ago and still no refund received. 04/06 – Just saw where a credit was posted to my account less $58 for shipping costs.  Even though I am happy to get something back after 2 months this is unacceptable. The product that was sent was horrible and would be embarrassed, Then the service I received was even worse.  Please credit my account the remainder of the money.   Below are some pics of the spoiler:

Hi [redacted], Thank you for your communication. I'm sorry to hear of the difficulties you have been experiencing. By chance, can you provide an attachment of your invoice from our site, an order number, or a link to the invoice in your account? I do not see an order from you with the name ([redacted] S...

[redacted]) or address ([redacted]) in our system. Thank you again and please let us know if you have any questions!Thanks again,[redacted]

Attached is the email order receipt from MyCarStyles showing my purchase with order # [redacted]. I have spoken to your customer service department([redacted]) numerous times and exchange email and [redacted] messages with him.  For you not to say you have any history of my order is a great example of the horrible customer service I have received.  I ordered this product from you not someone else.  You should be responsible for ensuring your consumers are satisfied as you state is your mission on your website. [redacted] has promised he would ensure I was 100% satisfied and its been since February since I ordered the part.  I have provided pictures of the product and even posted to your [redacted] page asking if anyone would be interested in buying. They were removed for obvious reasons. All I ask is to provide me a full refund as the part should have never been sent in the condition it was. [redacted] has my number so please feel free to discuss if you have any questions on this.  Once again you questioning my order is just unreal to me. Please see attached. Thank you

Thank you for your communication. Unfortunately, we do not have an order number "2-17433" or an order with the name Mr. [redacted] in our system. Do you mind providing a link to the invoice on our website or copy of a receipt? Thank you.

Hi [redacted], Thank you for your communication. I'm sorry to hear of the difficulties you have been experiencing. By chance, do you have a different order number than [redacted]? The order number and account number you provided are not valid in our system. What would be best is if you can...

provide an attachment of your invoice from our website, or a link to the invoice in your account (this way we have the exact information). I do not see an order from you with the name ([redacted] H [redacted]) or address ([redacted]) in our system. Thank you again and please let us know if you have any questions, [redacted]

Hi [redacted],Thank you for your communication. We have no record of an order #[redacted] or a RMA # [redacted] on our website. Can you please provide a copy of your invoice or a link to it directly in your account on our site? From the information you provided, I know that all manufacturer defect cases are referred directly to the manufacturer; in this case RK Sport. They would then deem an item defective or not. You may want to contact them to find out who exactly you purchased the item from and get more details about your case. Please let me know if you have any questions.Thanks and have a great day,[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I do have purchased from their [redacted] store, and here are screenshots of my order. I do search their business by their phone number which they leave on their website page.]
Regards,
[redacted]