MyDiet LTD

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Our accounts department have received her refund request and we are waiting for the customers confirmation/reply if she wanted her refund via check or [redacted] Thanks, [redacted] S MyDiet Team Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/14) */ I sent the mailing address for the refund and have yet to receive it Final Consumer Response / [redacted] (2000, 16, 2015/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) If I do receive the money back I will be satisfiedThat is the right thing to do and if it was done when I emailed them we wouldn't of had to file a complaint in the 1st place Final Business Response / [redacted] (4000, 14, 2015/10/15) */ We have refunded the $back to the customers account.The rest of the refund will be refunded via checkI have emailed the customer to confirm her details for the process the refund request Thanks, [redacted] S MyDiet Team

Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ Good day! We submitted the refund back in January 7, but due to backlogs the refund did not go through and was pending for few daysAs we checked the refund today it was processed and completed on January 20, , it should be back to the customer's account in 3-business days Thanks, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not refund the correct amount until I contact you and they fabricated in respect to the refund not going throughHowever, after you contacted them they refunded my entire amount on separate occasions dated 1-22-in the amount of $and on 1-26-in the amount of $I do appreciate your help in this matter and also the response in which the company refunded me the entire amountThis complaint was made because of the principal in this matter, not the amount of money Final Business Response / [redacted] (4000, 9, 2015/01/27) */ Refund Completed

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ We have now cancelled and refunded the account for the last months.It should reflect back in her account within 3-business days We have also emailed the customer for her logins so she can take advantage of all the [redacted] challenge she signed up with us Thanks, MyDiet Team

Initial Business Response / [redacted] (1000, 5, 2015/03/09) */ We have cancelled and refunded the account under [redacted] and $should reflect back into customer's account within 3-business days Thanks, [redacted] MyDiet Team

Initial Business Response /* (1000, 5, 2015/03/09) */
We searched further but we cannot find any request to cancel the serviceAs she requested we have cancelled and refunded the $(charges for February and March) it should reflect back into the customer's account within 3-business
days
Thanks,
***
MyDiet Team

Initial Business Response /* (1000, 5, 2015/04/16) */
Good day! We have cancelled the account of the customer under [email protected] to avoid any further chargesWe will send and email to the customer to confirm her name and address for a check refund
Thanks,
MyDiet Team

Initial Business Response /* (1000, 5, 2015/02/09) */
To resolve this issue we have set up a direct payment to the Bank for customer and the $refund will be available on 02/17/I have sent an email to the customer with the reference numberThis should resolve the situation
We
apologize for the delay , we have been doing our best to expedite and resolve this concern

Initial Business Response /* (1000, 5, 2015/05/10) */
Good day!
We have search in our system but we cannot find any account under *** with the email address ***@yahoo.com Please confirm to the customer the first digit and the last digit number of the credit
card he used to purchased our service online
Thanks,
MyDiet Team
Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The first five of the credit card information is XXXXX and the last four is The name on the card is my wife's ***Her email address is ***@gmail.comPlease refund in full and remove her account information from the system, she and I have not approved any of these chargesThank you

Initial Business Response /* (1000, 5, 2015/04/18) */
We have checked further and the customer had signed up with our companyWe have cancelled and completely refunded the account it should reflect back within 3-business days
Thanks,
MyDiet Team

Initial Business Response /* (1000, 5, 2015/04/10) */
Good day, we received an email from the customer on APR 9TH, AT 8:27AM requesting to cancel and refund her accountThe account have been cancelled and refunded the $It will reflect to the customer's account within 3-business
days
Thanks,
***
MyDiet Team

Initial Business Response /* (1000, 5, 2015/10/01) */
Our accounts department have received her refund request and we are waiting for the customers confirmation/reply if she wanted her refund via check or [redacted].
Thanks,
[redacted] S.
MyDiet Team
Initial Consumer Rebuttal /* (3000, 12,...

2015/10/14) */
I sent the mailing address for the refund and have yet to receive it.
Final Consumer Response /* (2000, 16, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I do receive the money back I will be satisfied. That is the right thing to do and if it was done when I emailed them we wouldn't of had to file a complaint in the 1st place.
Final Business Response /* (4000, 14, 2015/10/15) */
We have refunded the $21 back to the customers account.The rest of the refund will be refunded via check. I have emailed the customer to confirm her details for the process the refund request.
Thanks,
[redacted] S.
MyDiet Team

Initial Business Response /* (1000, 5, 2015/06/02) */
We have now cancelled and refunded the account for the last 2 months.It should reflect back in her account within 3-5 business days.
We have also emailed the customer for her logins so she can take advantage of all the[redacted] challenge she...

signed up with us.
Thanks,
MyDiet Team

Initial Business Response /* (1000, 5, 2015/05/21) */
I have looked into the customers account and she had selected $47 paleo course upgrade this is a one time fee and on top that she will be charge for a monthly fee for the Paleo Challenge.
Customer did not contacted us to cancel her...

account hence she continued getting charge. We have cancelled and refunded her account the $54 and it should reflect back into her account within 3-5 business days.
Thanks,
[redacted]
MyDiet Team
Initial Consumer Rebuttal /* (2000, 7, 2015/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As I am satisfied that MyDiet is ready to cancel my account and refund me my requested monetary amount, I want to make it very clear that I did not sign up for the premium membership nor did I ever enter my debit card information on that particular page to sign up for it. Also, I have a saved conversation on my computer with a MyDiet representative talking about this extra charge, [redacted] conversation [redacted] but after waiting on the online chat box for over 20 minutes for a rep, I had to leave the conversation for other phone calls. Considering this company was rated an "F" by the Revdex.com, it is no surprise to me, that they are trying to cover up what they did and blame the customer.
Please proceed with full cancellation of my "account" and I will be watching my bank statements closely for the $54.00 refund. Please also destroy any personal information you have on me and my debit card. If I ever see any other charges from MyDiet or anything similar, I will file an additional complaint at that time.

Initial Business Response /* (1000, 5, 2015/10/01) */
Our accounts department have received her refund request and we are waiting for the customers confirmation/reply if she wanted her refund via check or [redacted].
Thanks,
[redacted] S.
MyDiet Team
Initial Consumer Rebuttal /* (3000,...

12, 2015/10/14) */
I sent the mailing address for the refund and have yet to receive it.
Final Consumer Response /* (2000, 16, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I do receive the money back I will be satisfied. That is the right thing to do and if it was done when I emailed them we wouldn't of had to file a complaint in the 1st place.
Final Business Response /* (4000, 14, 2015/10/15) */
We have refunded the $21 back to the customers account.The rest of the refund will be refunded via check. I have emailed the customer to confirm her details for the process the refund request.
Thanks,
[redacted] S.
MyDiet Team

Initial Business Response /* (1000, 5, 2015/02/20) */
Good day,
We are going to issue a check refund because the transaction had already past 2 months. I have sent an email to confirm to the customer to which name should we issue a check. The account is not under the complainant's name....


Thanks,
[redacted]
MyDiet Team
Good day!
We have receive a response from the customer, providing her details so we can send a check and refund the charges.
Our internal CASE #XXXXX
This should resolve the issue.
Thanks,
MyDiet Team

Initial Business Response /* (1000, 5, 2015/02/28) */
Good day!
The account was completely refunded the amount of $88 effective today 2-28-2014. It should reflect back into customer's bank account in 3-5 business days.
Thanks,
MyDiet Team
Refund effective date is 2-28-2015 not...

2014.
We have also cancelled her account and we assure that there will be no further charges.
Thanks,
MyDiet Team

Initial Business Response /* (1000, 5, 2015/01/21) */
Good day!
We submitted the refund back in January 7, 2015 but due to backlogs the refund did not go through and was pending for few days. As we checked the refund today it was processed and completed on January 20, 2015 , it should be...

back to the customer's account in 3-5 business days.
Thanks,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not refund the correct amount until I contact you and they fabricated in respect to the refund not going through. However, after you contacted them they refunded my entire amount on 2 separate occasions dated 1-22-15 in the amount of $7 and on 1-26-15 in the amount of $47.00. I do appreciate your help in this matter and also the response in which the company refunded me the entire amount. This complaint was made because of the principal in this matter, not the amount of money.
Final Business Response /* (4000, 9, 2015/01/27) */
Refund Completed.

Initial Business Response /* (1000, 5, 2015/06/02) */
We have now cancelled and refunded the account for the last 2 months.It should reflect back in her account within 3-5 business days.
We have also emailed the customer for her logins so she can take advantage of all the[redacted] challenge...

she signed up with us.
Thanks,
MyDiet Team

Initial Business Response /* (1000, 5, 2015/03/09) */
We have cancelled and refunded the account under [redacted] and $7 should reflect back into customer's account within 3-5 business days.
Thanks,
[redacted]
MyDiet Team