From: Wesley TM***, MD Sent: Thursday, January 21, 4:PMTo: drteamSubject: RE: Complaint ID [redacted] Please have your client fill out the attached formOnce the patient has completed the attached form I can authorize the billing company, Waterway Medical, to release his account information Again, all insurance inquiries can be directed to the patient’s appropriate insurance carrier for resolutionAsk your client for his medical insurance information directlyBy contacting his insurance carrier directly, with his permission, they may be able to assist you in your endeavor Wesley TM***, M.DP.A
From: Wesley T. M[redacted], MD Sent: Thursday, January 21, 2016 4:28 PMTo: drteamSubject: RE: Complaint ID [redacted] Please have your client fill out the attached form. Once the patient has completed the attached form I can authorize the billing company, Waterway Medical, to release his account information. Again, all insurance inquiries can be directed to the patient’s appropriate insurance carrier for resolution. Ask your client for his medical insurance information directly. By contacting his insurance carrier directly, with his permission, they may be able to assist you in your endeavor. Wesley T. M[redacted], M.D. P.A.
My issue is with the them and not my insurance company. Therefor there is no reason to fill this our for the Revdex.com. They made an error on the preauthorization coding. This is not an issuance issue and they continue to just say the same thing. I want them to zero out my account for the mistake and I will clear the complaint and any online reviews.
Sent: Friday, January 08, 2016 8:46 AMSubject: Case #[redacted] I received a letter from your organization regarding a Revdex.com Case#[redacted]. Unfortunately the Health Insurance Portability and Accountability Act (HIPAA) passed by the US Congress in 1996 does not allow...
me disclose a patient’s confidential health information. If this is in regards to health insurance, I recommend contacting the appropriate insurance carrier. If this is in regards to a billing issue, all billing is handled by Waterway Medical Management, LLC [redacted] Spring, TX 7[redacted]0. Office number 281-292-7411 Wesley T. M[redacted], M.D. P.A. 100 Medical Center Blvd Suite 213 Conroe, TX 77304 The information in this email may be confidential and/ or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system.
From: Wesley TM***, MD Sent: Thursday, January 21, 4:PMTo: drteamSubject: RE: Complaint ID [redacted] Please have your client fill out the attached formOnce the patient has completed the attached form I can authorize the billing company, Waterway Medical, to release his account information Again, all insurance inquiries can be directed to the patient’s appropriate insurance carrier for resolutionAsk your client for his medical insurance information directlyBy contacting his insurance carrier directly, with his permission, they may be able to assist you in your endeavor Wesley TM***, M.DP.A
Best experience I have ever had in a doctors officeThe staff is warm and courteous
From: Wesley T. M[redacted], MD Sent: Thursday, January 21, 2016 4:28 PMTo: drteamSubject: RE: Complaint ID [redacted] Please have your client fill out the attached form. Once the patient has completed the attached form I can authorize the billing company, Waterway Medical, to release his account information. Again, all insurance inquiries can be directed to the patient’s appropriate insurance carrier for resolution. Ask your client for his medical insurance information directly. By contacting his insurance carrier directly, with his permission, they may be able to assist you in your endeavor. Wesley T. M[redacted], M.D. P.A.
My issue is with the them and not my insurance company. Therefor there is no reason to fill this our for the Revdex.com. They made an error on the preauthorization coding. This is not an issuance issue and they continue to just say the same thing. I want them to zero out my account for the mistake and I will clear the complaint and any online reviews.
Best experience I have ever had in a doctors office.
The staff is warm and courteous.
Sent: Friday, January 08, 2016 8:46 AMSubject: Case #[redacted] I received a letter from your organization regarding a Revdex.com Case#[redacted]. Unfortunately the Health Insurance Portability and Accountability Act (HIPAA) passed by the US Congress in 1996 does not allow...
me disclose a patient’s confidential health information. If this is in regards to health insurance, I recommend contacting the appropriate insurance carrier. If this is in regards to a billing issue, all billing is handled by Waterway Medical Management, LLC [redacted] Spring, TX 7[redacted]0. Office number 281-292-7411 Wesley T. M[redacted], M.D. P.A. 100 Medical Center Blvd Suite 213 Conroe, TX 77304 The information in this email may be confidential and/ or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this email from your system.