Re [redacted] Dear Revdex.comI did respond at length to the mom who made the complaint I'm not able to share the details of the response with your company due to claim privacy issuesHowever, know that I did explain to her that I'd reviewed the file in detail, why the claim denial was made and told her that based on the information contained in school records and medical records, the claim was correctly denied.As before, she was advised that if she doesn't agree with our determination and has additional information which she feels should be considered, she can submit it to us and the file will undergo a second, independent review.Based on our conversation, I believe she will be submitting additional documentation.If you have additional questions, feel free to contact me directly [redacted]
Re [redacted] Dear Revdex.comI did respond at length to the mom who made the complaint I'm not able to share the details of the response with your company due to claim privacy issuesHowever, know that I did explain to her that I'd reviewed the file in detail, why the claim denial was made and told her that based on the information contained in school records and medical records, the claim was correctly denied.As before, she was advised that if she doesn't agree with our determination and has additional information which she feels should be considered, she can submit it to us and the file will undergo a second, independent review.Based on our conversation, I believe she will be submitting additional documentation.If you have additional questions, feel free to contact me directly [redacted]