*** ***,I sincerely apologize for the difficulties you encountered in having your refrigerator repaired. Our team tries to pre-order parts for our technicians based on initial information provided by the customer. I don't know why that didn't happen in your case, and appreciate you
bringing this to my attention so I can have the failure addressed. Unfortunately, we do not provide service on Saturday/Sunday, but our technicians do work 10-hour days to try and accommodate customer availability. I understand you are scheduled for Friday, 7/22/to have your repair completed, and just left messages for you at the numbers provided. I'd like to find out what time you get home from work, as I want to make sure you do not need to take any additional time off from work. If you could please let me know, either by email or phone, I'll be happy to assist. My email address is ***@aurepair.com I will also be sending a $Gift Card for ***'s Department Stores to your home for your inconvenience. Thank you for your patience, and have a nice day.Mel C***Director of Service
Dear [redacted].:I have received your letter in reference to problems with a dishwasher repair, complaint ID# [redacted].Unfortunately, the customer is correct in that the repair has taken a long time to bring to a final resolution.We were initially dispatched by [redacted] on 8/24/15 to address a...
symptom where the product was "Not Drying Dishes”. A Heat Element was ordered, and that repair was completed on 9/10/2015.We were then dispatched by [redacted] on 9/14/15 for another problem with the dishwasher at this customer's residence. This time, the symptom was “Won't start at all'. During this repair, our technician did consult the [redacted] tech-line on each visit, because to order electronic circuit boards, you must call for authorization. They require that the tech call from the home and follow their troubleshooting/diagnostic checks before this authorization is provided. During this process, there were also part availability issues that occurred, We are required to order warranty parts from an authorized [redacted] Parts Distributor, For this repair, we ordered them from [redacted] Appliance Parts. One of the parts that were ordered at that time showed as being backordered. A “[redacted]” from [redacted] called us directly for the part number, and apparently one was “found” by [redacted] after the customer contacted them directly. As the repair progressed from there, the Technical Manager and Vice President of our Division became involved in dealing directly with the customer and our [redacted] Field Representative. Due to the increased communication and further problems that were discovered, [redacted] ultimately replaced the product for the customer.I would be happy to provide any further details if needed.Thank you.Mel C.Operations Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],I am very sorry for the frustration you experienced in trying to have your dishwasher repair scheduled. As we spoke about on the phone this afternoon, we will install the new circuit board from [redacted] at no charge to you. Once you receive the part, please call me...
directly at [redacted], and I will ensure you are promptly scheduled. Thank you for using Appliances Unlimited, and we look forward to resolving your appliance problem.Have a nice afternoon.Mel C[redacted]
You had sent this customer complaint to Mel C[redacted] ? REASON FOR MEL NOT RESPONDING ? Mel is out of his office due to surgery and will be out for some time. My name is Robert G[redacted] an Appliance Service Manager with Appliances Unlimited. I will address the...
issue with customer [redacted] COMPLAINT ID # [redacted]. We had sent out a service technician on 04.11.17. to [redacted] to diagnose customers ** refrigerator ? Technician had to order the following parts one ice maker part # [redacted] and one ** controller part # [redacted]. Parts were ordered and received in on 04.21.17. Customer was contacted on 04.21.17 to be put on schedule to have parts installed. Per [redacted] he stated he does not want service on his ** refrigerator and repeated no service is necessary. If customer refused service we cannot install correct customers no refrigeration issue.RegardsRobert G[redacted]Appliance& TV ServiceToll Free [redacted]Phone [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have spoken to Mel and was very happy with the outcome
Regards,
[redacted]
*** ***,I sincerely apologize for the difficulties you encountered in having your refrigerator repaired. Our team tries to pre-order parts for our technicians based on initial information provided by the customer. I don't know why that didn't happen in your case, and appreciate you
bringing this to my attention so I can have the failure addressed. Unfortunately, we do not provide service on Saturday/Sunday, but our technicians do work 10-hour days to try and accommodate customer availability. I understand you are scheduled for Friday, 7/22/to have your repair completed, and just left messages for you at the numbers provided. I'd like to find out what time you get home from work, as I want to make sure you do not need to take any additional time off from work. If you could please let me know, either by email or phone, I'll be happy to assist. My email address is ***@aurepair.com I will also be sending a $Gift Card for ***'s Department Stores to your home for your inconvenience. Thank you for your patience, and have a nice day.Mel C***Director of Service
Dear [redacted].:I have received your letter in reference to problems with a dishwasher repair, complaint ID# [redacted].Unfortunately, the customer is correct in that the repair has taken a long time to bring to a final resolution.We were initially dispatched by [redacted] on 8/24/15 to address a...
symptom where the product was "Not Drying Dishes”. A Heat Element was ordered, and that repair was completed on 9/10/2015.We were then dispatched by [redacted] on 9/14/15 for another problem with the dishwasher at this customer's residence. This time, the symptom was “Won't start at all'. During this repair, our technician did consult the [redacted] tech-line on each visit, because to order electronic circuit boards, you must call for authorization. They require that the tech call from the home and follow their troubleshooting/diagnostic checks before this authorization is provided. During this process, there were also part availability issues that occurred, We are required to order warranty parts from an authorized [redacted] Parts Distributor, For this repair, we ordered them from [redacted] Appliance Parts. One of the parts that were ordered at that time showed as being backordered. A “[redacted]” from [redacted] called us directly for the part number, and apparently one was “found” by [redacted] after the customer contacted them directly. As the repair progressed from there, the Technical Manager and Vice President of our Division became involved in dealing directly with the customer and our [redacted] Field Representative. Due to the increased communication and further problems that were discovered, [redacted] ultimately replaced the product for the customer.I would be happy to provide any further details if needed.Thank you.Mel C.Operations Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted],I am very sorry for the frustration you experienced in trying to have your dishwasher repair scheduled. As we spoke about on the phone this afternoon, we will install the new circuit board from [redacted] at no charge to you. Once you receive the part, please call me...
directly at [redacted], and I will ensure you are promptly scheduled. Thank you for using Appliances Unlimited, and we look forward to resolving your appliance problem.Have a nice afternoon.Mel C[redacted]
You had sent this customer complaint to Mel C[redacted] ? REASON FOR MEL NOT RESPONDING ? Mel is out of his office due to surgery and will be out for some time. My name is Robert G[redacted] an Appliance Service Manager with Appliances Unlimited. I will address the...
issue with customer [redacted] COMPLAINT ID # [redacted]. We had sent out a service technician on 04.11.17. to [redacted] to diagnose customers ** refrigerator ? Technician had to order the following parts one ice maker part # [redacted] and one ** controller part # [redacted]. Parts were ordered and received in on 04.21.17. Customer was contacted on 04.21.17 to be put on schedule to have parts installed. Per [redacted] he stated he does not want service on his ** refrigerator and repeated no service is necessary. If customer refused service we cannot install correct customers no refrigeration issue.RegardsRobert G[redacted]Appliance& TV ServiceToll Free [redacted]Phone [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have spoken to Mel and was very happy with the outcome
Regards,
[redacted]