myeyedr.

February 11, 2015 Dear [redacted] : This letter is in response to the above referenced Case # involving customer [redacted] and his complaint regarding our Vienna, VA office on [redacted] . We produced two pairs of eyeglasses for [redacted] . While once pair met his... vision correction needs, the second pair ( [redacted] model “chain-link” sunglasses) did not meet his needs accurately.In response, I contacted [redacted] to request his credit card information and facilitate a return of payment to his card directly. Unfortunately, the transaction was rejected – I am unsure if the rejection is due to our merchant services or a limitation with the credit card account. On February 10, [redacted] alerted me that he had not received the refund to his [redacted] card. I offered to re-attempt the refund transaction to the [redacted] card, facilitate a refund to an alternate credit card, or deliver a refund check. [redacted] elected to receive a return of payment via check – I arranged [redacted] next day delivery of the refund check to [redacted] ; I also provided the tracking information for the [redacted] delivery so that he is able to verify the delivery status. [redacted] will receive his requested refund by no later than 6:00pm on Thursday, February 12. While I regret the initial delay to resolving the promised return of payment, I believe we have satisfied [redacted] 's request in the delivery of the refund by corporate check. MyEyesDr. is committed to working in concert with the RevDex.com to ensure that any and all consumer concerns receive a response and resolution. If I may be of any assistance regarding this matter please contact by phone at [redacted] x [redacted] or via email at [redacted] , Pierre E Customer Service Manager

The business has already issued the refund to the consumer

Dear Ms. [redacted]:
5pt;">This letter is in response to the above referenced Case # involving consumer [redacted] her complaint regarding our Alexandria, VA office on Duke Street.
In reviewing Ms. [redacted]’s patient record, it appears that she received assistance from the district manager, Maggie Yuen, once she had reached an impasse in working with Mo (the office manager). Following her conversation with Maggie, Ms. [redacted] visited our Springfield, VA office on April 16 and received a new examination. Based on the results of this new examination, our doctor modified the prescription and our opticians ordered new materials.
The new eyeglasses were completed on April 28 but Ms. [redacted] has yet to return to the office to receive the new eyeglasses. While I regret the initial difficulties Ms. [redacted] encountered, I am confident that with the direct assistance of the district manager and a new examination in a different office, we have produced eyeglasses that will meet her needs. That said, Ms. [redacted] does need to visit the office so we may dispense and fit the eyeglasses to her.
If I may be of any additional assistance regarding this matter please contact by phone at ###-###-#### or via email at [redacted].
Regards,
Pierre E[redacted]
Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the new pair of glasses must be worn at the tip of my nose in order for me to see properl and without getting dizzy.  I have sent an email to Maggie to discuss by phone tomorrow.
Regards,
[redacted]

February 11, 2015
Dear [redacted]:
This letter is in response to the above referenced Case # involving customer [redacted] and his complaint regarding our Vienna, VA office on [redacted].
We produced two pairs of eyeglasses for [redacted]. While once pair met his...

vision correction needs, the second pair ([redacted] model “chain-link” sunglasses) did not meet his needs accurately.In response, I contacted [redacted] to request his credit card information and facilitate a return of payment to his card directly. Unfortunately, the transaction was rejected – I am unsure if the rejection is due to our merchant services or a limitation with the credit card account.
On February 10, [redacted] alerted me that he had not received the refund to his [redacted] card. I offered to re-attempt the refund transaction to the [redacted] card, facilitate a refund to an alternate credit card, or deliver a refund check. [redacted] elected to receive a return of payment via check – I arranged [redacted] next day delivery of the refund check to [redacted]; I also provided the tracking information for the [redacted] delivery so that he is able to verify the delivery status. [redacted] will receive his requested refund by no later than 6:00pm on Thursday, February 12.
While I regret the initial delay to resolving the promised return of payment, I believe we have satisfied [redacted]'s request in the delivery of the refund by corporate check. MyEyesDr. is committed to working in concert with the Revdex.com to ensure that any and all consumer concerns receive a response and resolution. If I may be of any assistance regarding this matter please contact by phone at [redacted] x [redacted] or via email at [redacted],
Pierre E
Customer Service Manager