MyFitnessPal

Thank you for your inquiryWe will review that your previous deletion request was processed by MyFitnessPal in compliance with our business and legal obligationsFor more information about the data security issue announced on March 29, 2018, please visit our FAQ: [redacted]

Hi [redacted] We just received this message from the user in question in case # [redacted] [redacted] > Thank you I accidentally rejected the response to the Revdex.comPlease disregardI accept the actions and apology from your company Thank you, [redacted] Sent from my Verizon 4G LTE Droid

Complaint [redacted] I am rejecting this response because: There is no real update regarding my issue with My Fitness Pal They have refused to delete any and all information pertaining to me I have done all I can in that I have deleted the APP, but they need to delete any and all information they still have in their system Thank you for your assistance in resolving this unnecessary issue [redacted] Sincerely, [redacted]

Complaint* ***I am rejecting this response because:
Why can't you just CONFIRM THAT IT WAS DONE as opposed to playing this game???
No apology for not securing my information (any many others) properly, just exacerbating the problem! Nice work - great way to conduct business. Certainly reflects poorly on MyFitPal and Under Armour as well
PLEASE CONFIRM THAT ALL OF MY INFORMATION HAS BEEN DELETED - that's it, not difficult.Sincerely,*** ***

Hello,
I'm extremely sorry to hear that you're disappointed with our efforts to resolve your refund request
Unfortunately, because your purchase of Premium was processed on an *** *** ** *** App Store, the team at MyFitnessPal cannot take action to refund your purchase.It is *** policy
that all *** purchases are managed solely by *** We have no way to access your initial payment information or subscription on our endOnly *** can help assist with any cancellation or refund requests for subscriptions started on ***
For this reason, when we detect that a user is writing to us requesting a refund for an *** purchase, we immediately send an auto-reply explaining this and providing contact information so that the individual can reach *** for a refundBecause our support queue can sometimes be backlogged by several days, our hope is that in cases of *** refund requests we can remove any support delay by providing an immediate solution to users by relying on this auto-reply to provide the necessary next steps
My records indicate we sent the auto-reply on May 9th at 9:45am pacific timeI deeply regret if for some reason you did not receive itI also do see your subsequent follow-ups to your inquiry, but we are in fact backlogged to an extreme degree at this time and have not reached your case in our queueIf you did not receive the auto-reply with the following information, I've provided it here so that you can immediately resolve your concern by reaching out to *** *** ***They should not present any obstacles to generating a refund
You should be able to reach *** here: *** ** ** *** *** *** ***You should also be able to cancel the auto-renew by going to the Settings app on your phone then *** & app store > tap on your name at the top, then tap *** & App Store, then tap “*** ID,” (and “View *** ID”), then tap subscriptions tap manage, then disable auto-renew for MyFitnessPal.
Please let me know if for any reason *** does not resolve your refund concern for you
Regards,
*** ***
Director, MyFitnessPal Customer Happiness

Hi ***
We just received this message from the user in question in case # ***
*** ***
*** *** *** *** *** *** ***>
Thank you
I accidentally rejected the response to the Revdex.comPlease disregardI accept the actions and apology from your company
Thank you,
*** ***
Sent from my Verizon 4G LTE Droid

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We regret if this issue has caused any confusion or concern. We can confirm that we have fulfilled the relevant deletion request
Thanks for your persistenceI hope this will resolve the complaint
Warmly,***
*** ***

Our apologies for the original handling of this requestIt is our policy to refund Premium charges incurred when a user does not wish to continue with our Premium service after a free trialWe are reviewing the handling
of this case to improve consistency, and have initiated a refund to the user via the *** *** storePlease note that it can take 7-days for such a refund to fully process through ***If a refund has not presented itself to the user in the next ten days, we encourage him to contact us directly at ***.com so that we can review the status of the refund

Complaint* ***I am rejecting this response because:
it does nothing.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It's about time, and thanks to the Revdex.com.Sincerely, *** ***

Thank you for reaching out. Please note that my last response did indicate that "We have processed your previous deletion request."
Respectfully,
***

Thank you for your inquiry. We will review that your previous deletion request was processed by MyFitnessPal in compliance with our business and legal obligations. For more information about the data security issue announced on March 29, 2018, please visit our...

FAQ:[redacted]

We have processed your previous deletion request.
We will review that your previous deletion request was processed in compliance with our business and legal obligations.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint[redacted]I am rejecting this response because:
The only acceptable response is that the deletion of all of my information was DONE - not that they are considering it!!!  This is what they saw each time and it is unacceptable!
This deletion of my personal information needs to be done immediately.  This business has shown that it is susceptible to being hacked and I have done all I can do - WHAT IS THE ISSUE???  JUST DO IT ALREADY!!!!  I will continue to investigate that hopefully an attorney will start a class action lawsuit against them.
Ridiculous!Sincerely,[redacted]

Complaint[redacted]I am rejecting this response because:
There is no real update regarding my issue with My Fitness Pal.  They have refused to delete any and all information pertaining to me.  I have done all I can in that I have deleted the APP, but they need to delete any and all information they still have in their system.  
Thank you for your assistance in resolving this unnecessary issue.
[redacted]
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Response:
Please accept my apologies for the unfortunate delay of this reply. The complaint was received by mail, during a time when our Controller, who handles such business, was out of the office for an extended period, and I was subsequently out of the office when he returned. I have only now...

received your letter dated 5/18/17. Mr. [redacted] contacted a member of the MyFitnessPal support team, which I manage, at 8:17am on May 6th, via email. Mr. [redacted] requested that we cancel his subscription to the Premium version of our iOS app before his month's free trial expired. At 9:00am that same morning, [redacted] from the MyFitnessPal support team replied by email to Mr. [redacted], informing him that, per [redacted], Inc's regulations, subscriptions made via iOS apps can only be managed and canceled by the end-user, via his or her [redacted] account. [redacted] attached a link to [redacted]'s instructions ([redacted]) and a link for requesting support directly from [redacted] should he encounter any difficulty ([redacted]). We did not receive additional feedback or comment from Mr. [redacted], and thus assumed the situation was resolved. My team would very much like to provide end-to-end support in situations such as these, as we do for users who subscribe via [redacted] Play Store, or directly through our website. But [redacted] simply does not provide developers with tools for managing, canceling, or refunding subscriptions initiated via apps on their iOS platform. I do have limited visibility to the status of individual users' subscriptions, and I see that Mr. [redacted] was eventually able to cancel his subscription, but possibly after having been charged $49.99 at the end of the 30 day trial. I will reach out to Mr. [redacted] momentarily by email to make sure he was able to secure a refund from [redacted]. If not, we will find a way to make it right. I will also check in with Mr. [redacted] regarding his attempts to reach us by phone, at a number he notes in his complaint is no longer in service. If I can determine where he saw that number, I will endeavor to replace it with correct contact information. Please let me know if you have any additional questions or concerns. [redacted] Director, Customer Happiness Under Armour Connected Fitness