MyFreeScoreNow.com

Do NOT Bring your clients here! They will hold your money for months and refuse to pay you! I have accumulated commissions for over 6 months and have only been paid out once! Do not waste your time or clients' time here! Go to another credit monitoring that pays their affiliates! They are scammers! They tell you you have to hit 100$ threshold, after you pass it several times they still refuse to payout and act clueless! Report this company.

THIS IS THE WORST SCAM EVER. FOR ONE I WOULD NEVER AGREE TO HAVE STRANGERS HELP ME WITH MY CREDIT. THEY TOOK 29.95 OUT MY ACCOUNT FOR 3 MONTHS. I DID NOT AUTHORIZE ANT OF THEY SERVICES. SCAM SCAM SCAM SCAM

There is no way to speak to anyone and it says you can cancel without speaking with any agent. I got billed and still no cancelation. I do believe after reading all these reviews and others it's time for a class action lawsuit and people be compensated for the hassle this company causes. I want my membership canceled now.

Thank you for bringing to our attention the concern(s) submitted to your office by one of our former customers: MsM [redacted] We have reviewed MsA [redacted] 's case and we have taken the following actions: (1) MsA [redacted] was issued a goodwill courtesy refund on August 12, for $See attached refund receipt and an email sent to Ms.A [redacted] notifying her of the refund (2) MsA [redacted] ’s account was canceled July 10, There will be no further billingsSee attached email sent to MsA [redacted] notifying her of the cancellation (3) We have issued MsA [redacted] a $restaurant dining certificate for any inconvenience she may have experiencedSee attached email (4) Our President/CEO has placed a call to MsA [redacted] to let her know about the actions we have taken above, to confirm she has received them, and to check with her that the issue has been settled to her satisfactionWe believe there may have been a miscommunication between MsA [redacted] and our customer service representatives regarding her cancelation and refund in JulyWe have reviewed our procedures to ensure we are delivering the best possible customer experience – regardless of whether or not the customer stays with us or cancelsWe appreciate your letter and all feedback we receive from customersWe promptly research any issues brought to our attention and work every day increase our customers’ satisfactionPlease let us know if you have any further questions Sincerely, The MyFreeScore Customer Support Team

I canceled my membership 3 times and im still being billed for this service. it's been 4 months and im still being billed. its not fair

Thank you for bringing to our attention the concern submitted to your office by one of our former customers, Mr*** ***We have granted Mr*** his request for a refundWe issued Mr*** two (2) goodwill courtesy refund(s) totaling which
represent the membership fees for two months of monitoring services that were delivered to him - up until he called in to cancel on February 12, Our hope is that will settle the matter to his satisfactionCopy of the refund receipt(s) are attached and these have been emailed to Mr*** as wellAttached are the online marketing materials and Offer Details that Mr *** was presented when he enrolled online on October 16, See attached screen shotsOur Offer Details are posted prominently and conspicuously and in easy-to-read language on our web site and several other pages of the order process including the checkout page where Mr*** entered personal information and his credit cardFor more information refer to: http://www.myfreescorenow.com Our Details: “By submitting your secure order you will be eligible to receive your free credit score and begin your day trial membership in MyFreeScore Now credit monitoringYou may cancel anytime within the free trial period without chargeAt the end of the trial period, you will automatically be billed on a monthly basis unless and until you call us to cancel at ###-###-####” Mr*** is recorded by our systems as having received his free credit score and he also received the credit monitoring services he enrolled in (see screen shots of his online activity and our records of the credit monitoring and credit score email alerts sent to him over several monthsMr*** admits in his letter to the Revdex.com that he did not to cancel prior to his trial period expiring so he was correctly billed each month for the monitoring services provided to himWhen he did (first) contact us on February 12, 2015, we explained to him the charges and we also promptly canceled his account and provided him a goodwill courtesy refund He received no further billingsHe called again on February 13, requesting to cancel again; we informed him he was already canceled the prior daySee attached call center notesThat said, we appreciate all feedback from customers and we hope that Mr*** is now aware that his concerns were heard and we have attempted to provide a positive outcome for himPlease let us know if you have any further questions Sincerely,
The MyFreeScore Customer Support Team

We expressed our apologies for fo rher experience with her recent order of a
credit report on January 13, We explained on that day she ordered there were some technical issues with delivering her report caused by one of the credit bureausWe explained that a refund was issued to the credit or debit card we had on file for MsL*** on Feb 8th(See attached receipt documentation and the email sent to MsL*** on Feb 4th)The technical issue she experienced on that day has now been fixedOur CEO also noticed that a $charge was not yet refunded, so that was refunded yesterday (refund receipt attached)We explained there were no more charges other than those two (2), totaling $We suggested that she look at her account again and see if those other charges she believes were there or were in fact just “authorizations”, which can appear to be charges, but they are not and they disappear after a few days after the actual charges are settledShe indicated she would look when she had access to a computerWe offered to assist in any way we can still sees themBut to our knowledge, all charges have been fully refundedWe appreciate your letter and all feedback we receive from customersWe promptly research any issues brought to our attention and work every day increase our customers’ satisfactionPlease let us know if you have any further questionsSincerely,
The MyFreeScore Customer Support Team

I signed up for this service March 2018, right after, I changed my mind and called to cancel. I too keep getting a recording that tells you to leave a message and someone will get back in one to two days, well here is July 31st and I still have not been able to cancel this service! very frustrated. To make matters worse, I didn't even get a report! Something needs to be done, this service is the worse! If I could I would rate this company and it's service a zero star!

I have had no luck getting my membership canceled I contacted them on April 11 th 2018 and here it is June 18th and still getting billed,tried calling cust service always get a computer message we will call you back in 1- 2 business days I emailed them last week on Wednesday June Th still no reply. I want my money refunded and no more billing this company is not a trustworthy company in my opinion

Thank you for bringing to our attention the concern(s) submitted to your office by...

one of our former customers: Ms. M[redacted].
We have reviewed Ms. A[redacted]'s case and we have taken the following actions:
(1) Ms. A[redacted] was issued a goodwill courtesy refund on August 12, 2015 for $29.95. See attached refund receipt and an email sent to Ms.A[redacted] notifying her of the refund.

(2) Ms. A[redacted]’s account was canceled July 10, 2015. There will be no further billings. See
attached email sent to Ms. A[redacted] notifying her of the cancellation
(3) We have issued Ms. A[redacted] a $50 restaurant dining certificate for any inconvenience she may
have experienced. See attached email
(4) Our President/CEO has placed a call to Ms. A[redacted] to let her know about the actions we have taken above, to confirm she has received them, and to check with her that the issue has been settled to her satisfaction.
We believe there may have been a miscommunication between Ms. A[redacted] and our customer service representatives regarding her cancelation and refund in July. We have reviewed our procedures to ensure we are delivering the best possible customer experience – regardless of whether or not the
customer stays with us or cancels.
We appreciate your letter and all feedback we receive from customers. We promptly research any issues brought to our attention and work every day increase our customers’ satisfaction.
Please let us know if you have any further questions
Sincerely,
The MyFreeScore Customer Support Team

Thank you for bringing to our attention the concern submitted by one of our customers, Ms....

[redacted] to your office.
We have issued Ms. [redacted] a goodwill courtesy refund for $29.95 and our hope is that will settle the matter to her satisfaction. Copy of the refund receipt is attached.
However, contrary to Ms. [redacted]’s assertions in her letter to the Revdex.com that she was not aware she was to be charged for any services that we rendered to her, our systems and the screen shots attached document that Ms. [redacted] willfully entered into the transaction, upon enrollment she agreed to the terms and conditions of the offer of a free credit score in conjunction with a trial of credit report monitoring and score tracking.
In addition, Ms. [redacted], at the time of her enrollment on 8/23/14, even provided her affirmative consent to purchase an upgraded (optional) 3 bureau/3 credit score report. See attached screen shot with unchecked “check box" on the check cart out page. That box must be selected by the customer in order to process the customers order and the web site activity report attached shows Ms. [redacted] received her report and viewed it several times, and was sent a receipt for her purchase.
Attached are the marketing materials and Offer Details that Ms. [redacted] was presented when she enrolled online. Our services are 100% online and Ms. [redacted] was presented clearly and conspicuously and in easy to read language the terms of our offer for a free credit score upon enrolling in a trial of our credit report monitoring and credit score tracking services.
Ms. [redacted] is recorded by our systems as having agreed to the terms and conditions and we show that she received and used the services she enrolled in (screen shots of online activity and our records of credit monitoring and score alerts sent to her over several months).
She did not to cancel prior to her trial period expiring so she was correctly billed each month for the services provided to her. When she did contact us on January 30, 2015, we promptly canceled her account and she received no further billings.
Our Offer Details are posted prominently and conspicuously on our web site and several other pages cf the order process including the checkout where Ms. [redacted] entered her credit card. See screen shots.
Offer Details:
“By submitting your secure order you will be eligible to receive your free credit score and begin your 7 day trial membership in MyFreeScoreNow credit monitoring. You may cancel anytime within the free trial period without charge. At the end of the trial period, you will automatically be billed 29.95 on a monthly basis unless and until you call us to cancel at ###-###-####"
That said, we appreciate all feedback from customers and we hope that Ms. [redacted] is now aware that her concerns were heard and that actions were promptly taken to address them and we have attempted to provide a positive outcome for her. However, significant costs were incurred in delivering services to Ms. [redacted] since August and as such, and based on the facts, we are not inclined to issue any additional Credits.
Please let us know if you have any further questions
Sincerely,
The MyFreeScore Customer Support Team

Thank you for bringing to our attention the concerns) submitted to...

your office by a person allegedly claiming to be one of our former customers and or site visitors: a Ms. A[redacted].
We genuinely want to assist the Revdex.com and Ms. W[redacted] in any way regarding this matter; however, to begin with, we are unable to locate any record of a Ms. W[redacted] in our systems after using (all) the information the Revdex.com provided in the attached letter (name, address, email and phone).
In addition we have tried to contact Ms. W[redacted] three times this week via the phone number she provided in the Revdex.com letter and we have emailed her a letter to the email address provided to the Revdex.com (attached). On our phone messages and the email to Ms. W[redacted], we have left our names and phone numbers and the reason for our call
Ms. W[redacted] has not replied to any of our attempts to contact her.
In Ms. W[redacted]’s case, it may be a case of mistaken identity” with another merchant with a similar name or Services.
Also, to respond to Ms. W[redacted]s comment about advertising; were not sure what web site she was enrolled upon, or was visiting, but since we cannot locate any account she currently has or has ever had with us, we must conclude she was NOT viewing our web site nor enrolled in it; rather she was viewing the advertising or on a web site of another merchant.
About our services, our marketing and our offer to customers is clear, unambiguous, and in plain and easy to read language. It is: for enrolling in a trial of credit report monitoring, customers are eligible to receive a complimentary (single) credit score. We provide a free (single) score to acquaint people with their credit history and get them interested in and more engaged in the services we provide: credit report monitoring and credit score tracking.
We do not market (nor does our web site present in any way) that we offer (for free) all three scores from all three credit bureaus (see attached screen shot).
Customers who would like to purchase an upgraded credit report with all 3 reports and all 3 scores are offered that product on the website or during enrollment - for purchase for $34.95; and the purchase is clearly stated as non-refundable. See attached offer page screenshots. That is a significant savings from comparable products (e.g, www.myfico.com charges $59.90).
Back to Ms. W[redacted]’s account not found: We have also we have thoroughly researched our customer database and even researched our historical incomplete enrollments file. If Ms. W[redacted] alleges her credit card was charged, we would have found some record of her in our customer database.
Sometimes this situation can occur with a current or former customer (or just a site visitor) when the person enrolls in our service under a different name, misspells items, provided a different email address; or the membership was actually under a spouse or child name. In those rare cases, we need additional information to research deeper to see if we can definitively find a customer or definitively reply to you that we have no record of such person(s).
Again, in Ms. W[redacted]’s case, it may be a case of mistaken identity” with another merchant with a similar name.
If you would be so kind, please ask Ms. W[redacted] for the following that may help us find a record of her visit to our web site and any transactions:
(1) Membership ID: This number is assigned upon enrollment and is emailed out to the email address   that the customer provided us online. We have been unable to locate the email address that Ms. W[redacted] provided in the attached Revdex.com letter. So if Ms. W[redacted] can check the email account(s) she might have used. Our “from” address would be from [email protected]; ; and if she could also please check her bulk/junk mail folder as well as her inbox
(2) The date(s) of the charge(s) she alleges are in question (that can be found on her credit card or bank statement if it was a debit card used). Even the month and year of the charge along with the last 4 digits of the credit/debit card used would help us locate an account.
(3) Last 4 digits of the credit or debit card she used.
(4) Last 4 of social security number
(5) Date of birth (mm/dd/yyyy)
(6) Any alternative first and last name, full residence address, phone number or email address Ms.
W[redacted] may have used when she allegedly enrolled
(7) The IP address of the computer she used to enroll. She can look up her IP address on many sites
including www.ipchicken.com
We will make one last attempt (our fourth) to contact Ms. W[redacted] today but she can also contact us andor send this information to our customer service email address: [email protected]  or she can call us toll free at ###-###-####
As much of or all the above that she is comfortable providing would allow us to complete a definitive search for any record of her in our systems and if we find one, address her concerns promptly.
We appreciate your letter and all feedback we receive from customers. We promptly research any issues brought to our attention; however in this case we cannot move forward to help unless we get additional information from Ms. W[redacted]
Please let us know if you have any further questions
Sincerely,
The MyFreeScore
Customer Support Team

Thank you for bringing to our attention the concern(s) submitted to your...

office by one of our former customers: Mr. [redacted].
Although the facts we have attached to this letter contradict all the allegations made by Mr. W[redacted], we have already taken the following actions as a courtesy to Mr. W[redacted] and in the interest of customer goodwill.
We have taken the following actions:
(1) Mr. W[redacted] was issued goodwill courtesy refund(s) for both $29.95 and for S1.00 charged to his credit card. See attached refund receipt(s) and an email sent to Mr. W[redacted] notifying him of the refund(s).
(2) Mr. W[redacted]'s account was canceled October 13, 2015. There will be no further billings. See
attached email sent to Mr. W[redacted] notifying him of the cancellation,
For the record, we have attached documentation that Mr. W[redacted] was presented online and/or that was delivered to him via email about our trial offer in credit monitoring and about the product and services he would receive by enrolling. These are clearly and unambiguously displayed at the beginning and throughout the enrollment process including on the checkout pages and in the Welcome Email he was sent after his enrollment (attached).
Mr. W[redacted] did in fact enroll in a trial of credit monitoring on September 23, 2015. As he acknowledges in his letter, he was correctly billed $1.00 on September 23 but because he did not call us to cancel, to let us know he did not wish to continue his services, he was correctly billed $29.95 after the trial period expired. Mr. W[redacted] did not call us to cancel until October 13, which was nearly 2 weeks after the trial period expired. If he had contacted us in advance of billing as he agreed to during his enrollment, he would not have been billed the first monthly membership fee.
Mr. W[redacted] was presented with a very clear and specific offer on our web site. As incentive to enroll in the trial, he received a free (singular) credit score.
After Mr. W[redacted] completed his enrollment, he was presented with an offer of an upgraded, optional 3bureau/3-score credit report for a immediate fee of $19.95. Other credit sites, such as MyFico.com, charge up to $59.90 for comparable product, so Mr. W[redacted] was offered a very good value on an upgraded, fee-based product.
Mr W[redacted] also gave his affirmative permission and consent to monthly automatic billing of a
membership fee to his credit/debit card - unless and until he called to cancel at 1-###-###–####. It was required that Mr W[redacted] check a mandatory box during the final step of online enrollment to show that he had read and consented to automatic billing of his credit/debit card and agreed to the cancellation policy.
Our Systems also show that he logged into his account and received the services that he enrolled in and used/viewed them online.
We apologize for any misunderstanding and inconvenience Mr. W[redacted] alleges to have experienced; however, if he reviews again the attached materials, he’ll see we go to great lengths to be transparent with our customers about our trial offer contains, and what our ongoing membership Services are and what is an optional, fee-based product. We make it easy for our customers to enroll, use and cancel their memberships.
We appreciate your letter and all feedback we receive from customers. We promptly research any issues brought to our attention and work every day increase our customers' satisfaction.
Please let us know if you have any further questions
Sincerely,
The MyFreeScore
Customer Support Team

none;">Thank you for bringing to our attention the concern(s) submitted to your office by [redacted], who initiated an enrollment in a trial of credit reporting monitoring on our web site recently (at www.myfreescorenow.com). However, Mr. E[redacted] chose not to complete the final page of enrollment and thus a score could not be delivered
Our CEO spoke to Mr. E[redacted] today. His main concern was eliminating information that he had freely provided on our web site that we use for the purpose of trial membership enrollment, for the delivery of his credit score to him, and for the provision of ongoing credit monitoring and other Services - should Mr. E[redacted] have completed his enrollment. The screen shots of the enrollment process he went thru on our web site are attached. He did not receive his score because he did not complete all the steps which include providing a credit card to establish his trial membership.
Per his request, we indicated our intent is to purge what information we can related to the transaction he initiated; i.e., the information he submitted in order to enroll in the trial of credit report monitoring and to obtain his complimentary credit score.
The information that is our intent to purge is the SSH, date of birth, and telephone number.
We explained that we have already added his email address to our Unsubscribe list/Opt-Out file. However, a record of his visit and that he provided such information as his email address and record of his receipt and acceptance of our terms and conditions is necessary for us to maintain for recording keeping and compliance. Again, please refer to the actual screens Mr. E[redacted] completed online including actions he took on the site accepting our Terms.
There was also a question about our Company and what we do vs. the three (3) credit bureaus. We explained our services and information about our Company and what we provide is all clearly and conspicuously displayed throughout the web site on every page.
Accordingly, we don’t believe there would be reason for confusion between our web site and the three (3) credit bureaus. Our company is authorized by one of the bureaus to provide such information services to consumers, our web site is PCI compliant and also certified by Symantec (Norton security Seal) as Secure,
We use the marks and logos of the credit bureaus simply to signify we can provide products and services from all three (3) credit bureaus. Similar to how major brands and manufacturers allow their
distributors and retailers to use their trademarks and logos.
So if Mr. E[redacted] reviews the web pages that he enrolled upon, in no way do we believe our web site would be mistaken for one of the credit bureaus.
Also Mr. E[redacted] cited in his letter recent experience with placing alerts on this own credit report (outside of his transaction with our web site), so we believe he is a very educated consumer as it relates
to credit information and he was well aware that he was not on the web site of one of the credit bureaus.
We offer services on a paid subscription basis and that fact is clearly and conspicuously displayed throughout the web site.
That said, we expressed our apologies for his experience and our intent, consistent with our compliance and record keeping requirements, to honor his request.
We appreciate your letter and all feedback we receive from customers. We promptly research any issues brought to our attention and work every day increase our customers’ satisfaction.
Please let us know if you have any further questions
Sincerely,
The MyFreeScore Customer Support Team

Thank you for bringing to our attention the...

concern(s) submitted to your office by one of our former customers: Ms. Angela Mc[redacted]
Although the facts we’ve uncovered contradict the assertions made in Ms. Mc[redacted]’s letter to the
Revdex.com, we have taken the following actions in the interest of customer goodwill and as a courtesy to Ms. Mc[redacted]:
(1) Ms. Mc[redacted] was issued three (3) goodwill courtesy refund(s) totaling $65.90 on September 3, 2015. See attached refund receipts. These refunds                     receipts were also emailed to Ms. Mc[redacted] at the email address she provided.
(2) Ms.Mc[redacted]’s account was canceled September 3, 2015. There will be no further billings.See attached email sent to Ms. A[redacted] notifying her of the            cancellation
Ms. Mc[redacted] alleges she was not aware that she entered into a trial of credit monitoring and further that she was unaware that if she did not call us to cancel, that she would be automatically charged unless, and until she contacted us. Ms Mc[redacted] enrolled our the web site on August 17, 2015 and during the enrollment was fully informed of- and she agreed - to the terms that her trial ending on August 24, 2015.
The screens shots and emails attached contradict the assertions Ms. Mc[redacted] made. We have recorded that she gave her permission to bill her card twice, she is documented as having ordered and used the services, and she did not contact us prior to the trial period ending on August 24.
Ms. Mc[redacted] also alleges that she wasn’t aware that an optional upgraded 3-bureau/3-credit score report that she ordered online - that was clearly marked with a $34.95 price (it also stated that the fee was non-refundable when she ordered this product). The web site activity log we maintain showing user activity shows Ms. Mc[redacted]’s actions on the site, and it documents that she not only ordered the product, but also viewed the services she purchased.
See attached documentation and screenshots that Ms. Mc[redacted] went thru as she enrolled in the free trial, and also the clear and prominent disclosures and information that she was presented when she
purchased an optional, non-refundable fee-based product.
We appreciate your letter and all feedback we receive from customers. We promptly research any issues brought to our attention and work every day increase our customers’ satisfaction.
In this case, although Ms. Mc[redacted] allegations are false, we still want to do what we can to settle the matter to her satisfaction.
Please let us know if you have any further questions
Sincerely,
The MyFreeScore
Customer Support Team

Thank you for bringing to our attention the concern(s) submitted to your office by...

one of our former customers: Mr. [redacted]
We have reviewed Mr. C[redacted]’s case. The facts we have gathered and have attached to this letter completely contradict Mr. C[redacted]' assertions in his letter to the Revdex.com. We have attached supporting documentation refuting each of his allegations.
That said, we are very sorry to learn that Mr. C[redacted] was not satisfied with the services that he enrolled and ordered on July 1 and that he used. The attached documentation will show that he affirmatively consented and agreed to the terms and conditions, Offer Details, and refund policy so he was correctly billed for the services he signed up for and received. He was treated fairly by our customer service agents. In fact, he was granted an exception to our refund policy that we believe was fair and reasonable when he contacted us to cancel his account on August 26 -- which was nearly 2 months into his membership.
However, as a courtesy and in the interest of goodwill, we have taken the following actions. Documentation is attached.
(1) Mr. C[redacted] was issued three (3) goodwill courtesy refunds totaling $60.90. See attached refund
receipts and the emails sent to Mr. C[redacted] notifying him of the refunds.
(2) Mr. C[redacted]’s account was canceled August 26, 2015. There will be no further billings. See
attached email sent to Mr. C[redacted] notifying him of the cancellation
(3) We have issued Mr. C[redacted] a $50 restaurant dining certificate as a goodwill gesture and for any
inconvenience he may have experienced. See attached email.
(4) Our President/CEO has placed a call to Mr. C[redacted] to let him know about the actions we have
taken above, to confirm he has received them, and to check with him that the issue has been settled to his satisfaction.
However, to address the allegations in his letter, we have attached the following information:
(1) Screen shots are attached showing the specific web pages and enrollment form and Welcome Email that Mr. C[redacted] completed when he enrolled in a trial of credit monitoring on our site on July 1. After the trial expired, he was automatically and correctly billed on July 13. He did not call us to cancel so he was billed again for the second month of membership on August 13.
(2) Welcome Email. A Welcome Email was to Mr. C[redacted] that re-iterated the Offer Details and terms of
the trial that Mr. C[redacted] agreed to. They included when the trial expired and how to cancel.
(3) User Activity Log. This report shows that Mr. C[redacted] was delivered his credit report and that he
viewed it.
(4) Monitoring Services. Mr. C[redacted] also received the credit report monitoring services that he enrolled in. See attached log of the actual credit report monitoring alerts and credit score tracker that were sent to Mr C[redacted].
The terms of our trial are clear, prominent and conspicuously displayed on our web site and there is a mandatory check box the customer must select in order to submit their order that documents they have consented to the terms of the offer. The terms of the offer (“Offer Details”) and a link to our terms and conditions and refund policy are clearly and prominently displayed directly adjacent to the mandatory check box.
Offer Details: By submitting your secure order you will be immediately charged a $1.00 non-refundable fee for your credit report, be eligible to receive your free credit score, and begin your 7 day trial membership in MyFreeScoreMow credit monitoring. At the end of the 7-day trial period, you agree that your credit/debit card will automatically be charged $29.95 on a monthly basis unless and until you call ###-###-#### to cancel your membership.
We appreciate your letter and all feedback we receive from customers. We promptly research any issues brought to our attention and work every day increase our customers’ satisfaction.
Please let us know if you have any further questions
Sincerely,
The MyFreeScore Customer Support Team

Review: Received email from my free score offering my credit score for $1.00 which I authorized. I never received the score via email. it stated I would be charged $32.95 monthly for this service which I cancelled. I never authorized automatic debit from my bank account for this service. THERE IS NO WAY I WOULD PAY FOR A CREDIT SCORE! This amount was debited from my account at which time I contacted my bank and submitted a provisional dispute, the bank credited my account.January 16, 2015 I received a letter dated January 7, 2015 from US BAnk Cardmember services notifying me that would again debit my account on Janaury 15, 2015 in the amount of $32.95. this put my account in a negative balance and every seven(7) days US Bank charges my account an overdraft fee of $25.00. I contacted US bank cardmember service by phone and spoke with Kedra on 1-17-15, she was extremely rude and told me I would have to speak to [redacted] who signed the letter dated 1-7-15. I received a voice mail message from her and tried calling her back to no avail. In the meantime I contacted US Bank banker by phone on 1-17-15 and filed another provisional dispute claim. I also spoke with Mickey a supervisor at Cardmember services to attempt to resolve this issue to no avail. January 28,2015 I called my freescore and spoke to Don and requested to speak to a supervisor. After speaking to the supervisor she said I would need to talk to my bank because of the second dispute filed. I continue to get the runaround from both myfreescore and US bank and in the meantime my account at US Bank continues to be overdrawn and another fee will be charged to my account.Desired Settlement: I want the $32.95 credited back into my account and all overdraft charges refunded.

Review: this company advertised a credit score of 1 and if you cancel before 7 days you would not be bill which I did and they billed my credit card 29.95/ now that they have my information it may happen again ...I called for 3 weeks and still I havent seen my credit to my card..they also aadvertise you will get 3 scores and that is not true you only get experian..thats why I call the same day to cancel because it is all untrue ...false advertisement...Desired Settlement: I want my money put back on my card and so no one else is fooled tell the truth or go out of business..

Business

Response:

Thank you for bringing to our attention the concerns) submitted to your office by a person allegedly claiming to be one of our former customers and or site visitors: a Ms. A[redacted].We genuinely want to assist the Revdex.com and Ms. W[redacted] in any way regarding this matter; however, to begin with, we are unable to locate any record of a Ms. W[redacted] in our systems after using (all) the information the Revdex.com provided in the attached letter (name, address, email and phone).In addition we have tried to contact Ms. W[redacted] three times this week via the phone number she provided in the Revdex.com letter and we have emailed her a letter to the email address provided to the Revdex.com (attached). On our phone messages and the email to Ms. W[redacted], we have left our names and phone numbers and the reason for our callMs. W[redacted] has not replied to any of our attempts to contact her.In Ms. W[redacted]’s case, it may be a case of mistaken identity” with another merchant with a similar name or Services.Also, to respond to Ms. W[redacted]s comment about advertising; were not sure what web site she was enrolled upon, or was visiting, but since we cannot locate any account she currently has or has ever had with us, we must conclude she was NOT viewing our web site nor enrolled in it; rather she was viewing the advertising or on a web site of another merchant.About our services, our marketing and our offer to customers is clear, unambiguous, and in plain and easy to read language. It is: for enrolling in a trial of credit report monitoring, customers are eligible to receive a complimentary (single) credit score. We provide a free (single) score to acquaint people with their credit history and get them interested in and more engaged in the services we provide: credit report monitoring and credit score tracking.We do not market (nor does our web site present in any way) that we offer (for free) all three scores from all three credit bureaus (see attached screen shot).Customers who would like to purchase an upgraded credit report with all 3 reports and all 3 scores are offered that product on the website or during enrollment - for purchase for $34.95; and the purchase is clearly stated as non-refundable. See attached offer page screenshots. That is a significant savings from comparable products (e.g, www.myfico.com charges $59.90).Back to Ms. W[redacted]’s account not found: We have also we have thoroughly researched our customer database and even researched our historical incomplete enrollments file. If Ms. W[redacted] alleges her credit card was charged, we would have found some record of her in our customer database.Sometimes this situation can occur with a current or former customer (or just a site visitor) when the person enrolls in our service under a different name, misspells items, provided a different email address; or the membership was actually under a spouse or child name. In those rare cases, we need additional information to research deeper to see if we can definitively find a customer or definitively reply to you that we have no record of such person(s).Again, in Ms. W[redacted]’s case, it may be a case of mistaken identity” with another merchant with a similar name.If you would be so kind, please ask Ms. W[redacted] for the following that may help us find a record of her visit to our web site and any transactions:(1) Membership ID: This number is assigned upon enrollment and is emailed out to the email address that the customer provided us online. We have been unable to locate the email address that Ms. W[redacted] provided in the attached Revdex.com letter. So if Ms. W[redacted] can check the email account(s) she might have used. Our “from” address would be from [email protected]; ; and if she could also please check her bulk/junk mail folder as well as her inbox(2) The date(s) of the charge(s) she alleges are in question (that can be found on her credit card or bank statement if it was a debit card used). Even the month and year of the charge along with the last 4 digits of the credit/debit card used would help us locate an account.(3) Last 4 digits of the credit or debit card she used.(4) Last 4 of social security number(5) Date of birth (mm/dd/yyyy)(6) Any alternative first and last name, full residence address, phone number or email address Ms.W[redacted] may have used when she allegedly enrolled(7) The IP address of the computer she used to enroll. She can look up her IP address on many sitesincluding www.ipchicken.comWe will make one last attempt (our fourth) to contact Ms. W[redacted] today but she can also contact us andor send this information to our customer service email address: [email protected] or she can call us toll free at ###-###-####As much of or all the above that she is comfortable providing would allow us to complete a definitive search for any record of her in our systems and if we find one, address her concerns promptly.We appreciate your letter and all feedback we receive from customers. We promptly research any issues brought to our attention; however in this case we cannot move forward to help unless we get additional information from Ms. W[redacted]Please let us know if you have any further questionsSincerely,The MyFreeScore Customer Support Team

Review: The name of this business mis-lead me. I believed that this was a free site to get my credit report and score. The website initially asked me for $1. I was charged $29.95 13 days after the initial dollar. Then the same charge 30 days later. I did not even know I was enrolled in automatic withdrawl as I do not allow anyone access to my bank account. I never logged into the website or used any services that was being charged to me.I called to discontinue services and request a refund. They only agreed to return half of the money withdrawn from my account. If their website was not misleading I do not believe they would have returned any money. I explained to the manager on duty that I would file a report thru Revdex.com and his response was very dismissive. The employees at customer care were not rude but they were passive aggressive. All conversations were hurried and rushed as to get me off the phone ASAP.Desired Settlement: I was charged $29.95 twice.They only refunded $29.95 but did not refund the other charge.I would like the balance of $29.95 back

Business

Response:

Thank you for bringing to our attention the concern(s) submitted to your office by one of our former customers: Mr. [redacted]We have reviewed Mr. C[redacted]’s case. The facts we have gathered and have attached to this letter completely contradict Mr. C[redacted]' assertions in his letter to the Revdex.com. We have attached supporting documentation refuting each of his allegations.That said, we are very sorry to learn that Mr. C[redacted] was not satisfied with the services that he enrolled and ordered on July 1 and that he used. The attached documentation will show that he affirmatively consented and agreed to the terms and conditions, Offer Details, and refund policy so he was correctly billed for the services he signed up for and received. He was treated fairly by our customer service agents. In fact, he was granted an exception to our refund policy that we believe was fair and reasonable when he contacted us to cancel his account on August 26 -- which was nearly 2 months into his membership.However, as a courtesy and in the interest of goodwill, we have taken the following actions. Documentation is attached.(1) Mr. C[redacted] was issued three (3) goodwill courtesy refunds totaling $60.90. See attached refundreceipts and the emails sent to Mr. C[redacted] notifying him of the refunds.(2) Mr. C[redacted]’s account was canceled August 26, 2015. There will be no further billings. Seeattached email sent to Mr. C[redacted] notifying him of the cancellation(3) We have issued Mr. C[redacted] a $50 restaurant dining certificate as a goodwill gesture and for anyinconvenience he may have experienced. See attached email.(4) Our President/CEO has placed a call to Mr. C[redacted] to let him know about the actions we havetaken above, to confirm he has received them, and to check with him that the issue has been settled to his satisfaction. However, to address the allegations in his letter, we have attached the following information:(1) Screen shots are attached showing the specific web pages and enrollment form and Welcome Email that Mr. C[redacted] completed when he enrolled in a trial of credit monitoring on our site on July 1. After the trial expired, he was automatically and correctly billed on July 13. He did not call us to cancel so he was billed again for the second month of membership on August 13.(2) Welcome Email. A Welcome Email was to Mr. C[redacted] that re-iterated the Offer Details and terms ofthe trial that Mr. C[redacted] agreed to. They included when the trial expired and how to cancel.(3) User Activity Log. This report shows that Mr. C[redacted] was delivered his credit report and that heviewed it.(4) Monitoring Services. Mr. C[redacted] also received the credit report monitoring services that he enrolled in. See attached log of the actual credit report monitoring alerts and credit score tracker that were sent to Mr C[redacted].The terms of our trial are clear, prominent and conspicuously displayed on our web site and there is a mandatory check box the customer must select in order to submit their order that documents they have consented to the terms of the offer. The terms of the offer (“Offer Details”) and a link to our terms and conditions and refund policy are clearly and prominently displayed directly adjacent to the mandatory check box.Offer Details: By submitting your secure order you will be immediately charged a $1.00 non-refundable fee for your credit report, be eligible to receive your free credit score, and begin your 7 day trial membership in MyFreeScoreMow credit monitoring. At the end of the 7-day trial period, you agree that your credit/debit card will automatically be charged $29.95 on a monthly basis unless and until you call ###-###-#### to cancel your membership.We appreciate your letter and all feedback we receive from customers. We promptly research any issues brought to our attention and work every day increase our customers’ satisfaction.Please let us know if you have any further questionsSincerely,The MyFreeScore Customer Support Team

Review: back on Aug 2014 I went online to see if a free service to check my credit report and I saw ( myfreescore) is they claim after putting all the information end up there is a charged for $29.95 Dollars after a few days contacted the company complain about the matter do not need the them anymore. just yesterday my husband was takeing close attention the has monthly credit card statement because I used has credit card first time there is actually been charge on amount of $29.95 since Aug and Sep and Oct and Nov and Dec and there have been charging me four time for the service I did not use nor been on them websitei have not received any service from them be mail or call ? that sign this company putting scam on consumer.t just like the name is scamDesired Settlement: I hope from Revdex.com to help get the refund also help other victims gat them money back

Business

Response:

Thank you for bringing to our attention the concern submitted by one of our customers, Ms. [redacted] to your office.We have issued Ms. [redacted] a goodwill courtesy refund for $29.95 and our hope is that will settle the matter to her satisfaction. Copy of the refund receipt is attached.However, contrary to Ms. [redacted]’s assertions in her letter to the Revdex.com that she was not aware she was to be charged for any services that we rendered to her, our systems and the screen shots attached document that Ms. [redacted] willfully entered into the transaction, upon enrollment she agreed to the terms and conditions of the offer of a free credit score in conjunction with a trial of credit report monitoring and score tracking.In addition, Ms. [redacted], at the time of her enrollment on 8/23/14, even provided her affirmative consent to purchase an upgraded (optional) 3 bureau/3 credit score report. See attached screen shot with unchecked “check box" on the check cart out page. That box must be selected by the customer in order to process the customers order and the web site activity report attached shows Ms. [redacted] received her report and viewed it several times, and was sent a receipt for her purchase.Attached are the marketing materials and Offer Details that Ms. [redacted] was presented when she enrolled online. Our services are 100% online and Ms. [redacted] was presented clearly and conspicuously and in easy to read language the terms of our offer for a free credit score upon enrolling in a trial of our credit report monitoring and credit score tracking services.Ms. [redacted] is recorded by our systems as having agreed to the terms and conditions and we show that she received and used the services she enrolled in (screen shots of online activity and our records of credit monitoring and score alerts sent to her over several months).She did not to cancel prior to her trial period expiring so she was correctly billed each month for the services provided to her. When she did contact us on January 30, 2015, we promptly canceled her account and she received no further billings.Our Offer Details are posted prominently and conspicuously on our web site and several other pages cf the order process including the checkout where Ms. [redacted] entered her credit card. See screen shots.Offer Details: “By submitting your secure order you will be eligible to receive your free credit score and begin your 7 day trial membership in MyFreeScoreNow credit monitoring. You may cancel anytime within the free trial period without charge. At the end of the trial period, you will automatically be billed 29.95 on a monthly basis unless and until you call us to cancel at ###-###-####"That said, we appreciate all feedback from customers and we hope that Ms. [redacted] is now aware that her concerns were heard and that actions were promptly taken to address them and we have attempted to provide a positive outcome for her. However, significant costs were incurred in delivering services to Ms. [redacted] since August and as such, and based on the facts, we are not inclined to issue any additional Credits.Please let us know if you have any further questionsSincerely,The MyFreeScore Customer Support Team