MyHeritage (USA) Inc.

A representative will contact you regarding this issue

One of our DNA reps will contact you to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although that action
is exactly what I have done several times myself directly from the unsubscribe link attached to every email they sendI will be watching my inbox. Sincerely,
*** ***

This issue has been resolved by phone

I will get that email resent

The link you provided did not pull anything up but I searched the name and found public records which I have submitted to be removedThis should not take more than a couple of days and the privacy team will contact you by email when this is done

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, though I will note that I find it regrettable that it was only after
contacting the Revdex.com that the company made themselves available to me
Sincerely,
*** ***

I do see that you spoke with a representative on May who explained that you had a Data subscription to get the historical records and do the research on the siteOn June 13, your Premium plan renewed, which allows you to build a tree up to names and get smart matchesWe do have a rep who
is set to call you about the email you sent in

The Billing department is open from AM - PM MSTSomeone will contact you about the refund

Had representative call to resolve this issue

Complaint: ***
I am rejecting this response because: I am requesting a credit..The employee responding on behalf of this company must not have power to do anything other than write empty responses/rhetoricdoesn’t
Sincerely,
*** ***

I will have one of our DNA specialists give you a call and help you with your issue

This customer called in on a SundayThe billing hours are Monday through FridaySupport is the only ones open on Sundays so they told the customer she would have to call back during our business hoursShe did call in and spoke with a representative who issued a full refundPlease allow 3-
business days for that refund to process

This account was refunded on May

We have refunded this account in fullPlease allow 3-business days for that refund to process

We have a representative assigned to call the customerIf the charge was already disputed, we will have to wait until the credit card company contacts us to resolve the issue

From what I can see, this account was refunded in full on March We have to stop the automatic renewal before we can issue that full refund so the emails do state that your site will remain active for the year but it is not correctonce you get those refund emails, your account will no
longer be active

I see that a representative contacted the customer and got their account refunded

Revdex.com:
MyHeritage.com responded immediately when
I sent an email stating that I had made a claim with Revdex.com, and a credit appeared in my bank account several days later. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We had someone try to contact this customer when she sent in an email, as we do not issue refunds that wayAfter we were not able to get in contact her, we issued a full refund on the account which takes 3-business days to process