MyHeritage (USA) Inc.

Customer was able to get a hold of rep

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also, I did receive an email this morning indicating they were refunding my money, in its entiretyThey indicated that they tried to reach me by phoneI just went back through my phone records and one call attempt was made, during the time I was at work and unable to answer my personal phoneThey left no message for me to know they called or to call them backThat may be something they may want to change when handling customer issues Sincerely, [redacted]

The representative will be giving you a call

Revdex.com: the response from this business is ridiculous, however they did process a refund Sincerely, [redacted]

Revdex.com: they are giving me my money backthey said it can take up to business days to get back.so I'll let you know when I get my refund I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

If the representative made it clear that it was nothing he could do to help resolve the situation due to orders from his supervisor why would I still need to take it up with him? This is an issue you clearly have no intention or interest in resolving! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

I can see that representative of the company has been speaking with this customer about this accountPlease respond to his email to resolve the issue

The day trial runs for days, not business daysWe allow customers to call us within the days to cancel or cancel directly on the website if you do not wish to be billed for the year We do not offer refunds by email, so we had a representative try calling this customer after they emailedWhen we were not able to reach her, we issued a full refund which takes 3-business days to process

spoke with a rep and got this resolved

From what I can see, you have full access to the siteI will have to have the rep that you spoke with call you again to work this out

We do not issue refunds my emailSomeone will contact you by phone to discuss this issue

We had the rep call and resolve this issue with the customer

I notice now that the subscription had been canceled last year which is why there was no option to cancel on the siteWhen you cancel the subscription, it does mean you will not renew and you're subscription is set to expire on January 30th

A rep will get in contact with you to discuss this further

A full refund of $ [redacted] will be processed today (5/28/2015)Please allow 3-business days for the refund to show back up in your account

We will issue a full refund of the account which will take 3-business days to process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as it DOES take place and a refund is given Sincerely, [redacted] ***

The most I can do is have someone call you again regarding the matterWe cannot simply modify DNA resultsWe can only show you the ethnicities in your system that you match with

Complaint: [redacted] I am rejecting this response because: While you have managed to find my DNA kit, I have lost confidence in your ability to process my purchase in a timely and accurate mannerThis causes me concern regarding the accuracy of the DNA test itselfI prefer to keep this case open until the purchase I have made has been deliveredThank You Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***